I'm writing this review because I believe customers deserve to know what happened during my visit to this nail shop. I am a Black woman, and unfortunately, I left feeling that I was treated differently because of my race. I received the exact same service as a white woman who was there, yet she was charged $10 while I was charged $15. When I questioned the price, I was told that was my price. The owner, Julie, was the person who gave me that price. On top of that, I waited over 40 minutes just to get a soak-off. While I was finally receiving service, the nail technician was working between me and another customer. What concerned me was that she did not change her gloves between clients and continued going back and forth from one customer to another. That was extremely uncomfortable and raised serious concerns about sanitation and proper hygiene. Then things became even more frustrating when I went to pay. I noticed that there was no service fee if you paid with cash, so I said I would simply go to my car and get cash. I was told I could not do that and was pressured to pay by card. At that point, after already feeling that I had been overcharged compared with a white customer receiving the same service, I refused to pay an additional fee. Instead, I sent the payment through Zelle. I am not someone who throws around the word "racist" lightly. But when two customers receive the same service and are charged different prices, and the customer being charged more is Black, it is extremely difficult not to question whether race played a role. Ladies, especially my Black sisters, please be aware of this experience. I personally will not be returning, and I do not feel comfortable supporting a business where I felt I was treated unfairly and differently because of the color of my skin. There are plenty of businesses that value and respect ALL of their customers. I encourage everyone to spend their money somewhere they feel welcomed, respected, and treated fairly. JULIE, YOU SHOULD BE ASHAMED. As the owner, you set the tone for your business. If this is how you choose to treat Black customers, then you don't deserve our money. I came in expecting a basic nail service and left feeling disrespected, singled out, and deeply disappointed. I will be taking my business elsewhere!! read more

I was able to walk in for a pedicure without problems. It appeared clean and well kept and smelled nice. I opted for the signature pedicure ($42) but was so underwhelmed and should've just gotten the basic ($32). The one I chose should've had a 10 minute hot lotion massage. There was no hot lotion nor 10 mins for massage. She nicked by skin multiple times with the electronic buffer she was using. The whole pedicure lasted about 25/30 mins and she left without helping with shoes. I sat for about 15 mins and then was yelled at by another worker for tapping my toes to see if they were finished. They also add $2 for a service charge. It was nice they talk walk ins and maintain their space but I won't return. read more

American Nails - Nail Salons Near Me - Winston Salem, North Carolina

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Was not impressed with pedicure at all. The technician took a chunk of my toenail off and I was bleeding. No apologies or acknowledging she did that. Pedicure was extremely short and not relaxing at all because I was biting my tongue due to being in pain. I would give it 0 stars if I could. read more

Brow wax. Very rushed. Wax too hot. Burnt my lid. Extremely painful. Worst experience ever. read more

My service was cut short when Julie kicked me out during my service because I asked several questions about the service that she insisted that I get ( I only came in for an acrylic take off). After rudely yelling at me in front of all of her staff and other customers she abruptly asked me to wash my hands, pay, and leave all because I asked questions. Very terrible service. Will not recommend. read more

American Nails - Rude manager Julie - Nail Salons Near Me - Winston Salem, North Carolina

The nail tech seemed to get upset over my questions and choice of colors. Got upset because I couldn't tell the difference between AI and regular pictures for a design (and then spewed off in her language loudly, making fun of me?) and got upset over color of design I chose. I witnessed her get ugly with another nail tech who was only watching her paint the design. I felt sorry for her because it was embarrassing, telling her to go away. Owner got upset because I needed to change appointment. I stuck it out because I did like the techs work. She was so artistic. However, then accused me of not liking her work and I should go to another. I HAVE TOLD HER MANY TIMES I LOVED IT! She got mad so easily. Have never had a nail tech like this. Ended with I thought maybe it was a language barrier issue??? read more

This was my first time here, and unfortunately I won't be returning. They did both my manicure and pedicure while I was sitting in the pedicure chair, which was extremely uncomfortable, and I wasn't really allowed to adjust positions without being told not to move. The pedicure experience was especially unpleasant. Instead of properly clipping my cuticles, the technician yanked at them, and she would physically pull or bang on my legs without asking or communicating with me first. There was very little professionalism or basic courtesy. The manicure itself turned out okay, but the overall experience was uncomfortable from start to finish. I was surrounded by loud conversations in English by the technicians that felt inappropriate for a professional environment, and I was repeatedly told to "close my eyes" or sharply told "no" whenever I moved or couldn't fully relax fingers. Overpriced for horrible quality... I left feeling uncomfortable & disappointed. read more

After breaking both my arms in an automotive accident a couple of weeks ago, one of the more minor inconveniences is the inability to clip my nails, because my arms aren't strong enough. It's the kind of thing that is weird to ask a friend for help with. Therefore, I figured I'd just consult a professional, and get a manicure done. This place is in the same shopping center is T.J. Maxx, so it seemed like a win. Now, I wish I had gone somewhere else. I explained the situation to the woman at the front desk, who pointed me to where I should sit down. The lady that came over to work on my nails couldn't understand English at all, with the exception of "hurt?" and "no hurt?". I don't need to have an elaborate conversation with the manicurist, but I would like to be able to express my preferences and expect to be understood. Instead, if I said anything, she didn't generally look up. For some reason, my nails are now very square and uneven. It seems like I just wanted the most basic thing done, and after that service was over, I seriously thought about going to a different salon to have it done right. I won't try this place again. read more

American Nails - Manicure result. I honestly think a child could have done better. - Nail Salons Near Me - Winston Salem, North Carolina

first visit to this salon. Appointment made for 4:00 gel pedicure. Arrived on time. Sat in lIke warm water for 30 minutes with no sign of anyone ready to tend to my services.asked for a towel, dried off and left. Will not be back read more

so I went for a pedicure. The place is beautiful and all new. The do have an actual price list and menu. I picked the American signature which is $45. was it worth it no. I should have done basic. she did not do anything really listed in that one it included a 10 minute leg massage. Not given. I was there when the first opened so no rush. but she rushed. I have paint on my skin and she did not try to clean up my toes and did not scrub or cut the extra skin. I have ugly feet I know this but with a good pedicure the look decent. This is not a good pedicure. the paint job is sad and she would not clean it up even when told. I do not recommend. I not how to post a photo. yes I do know my feet are ugly but polish goes on the nails and you should trim the extra skin read more

They have moved down a few doors next to TJMax. Their new facility is amazing! Very beautiful, elegant, well laid out. The nicest salon I've ever been in. A great pedicure. The staff is very pleasant. You have to try this place....! read more

I came in as a walk in and Christine did such an amazing job!! She held conversation so well and did such a great job on my nails! I definitely recommend Christine 100%!! read more

American Nails - Nail Salons Near Me - Winston Salem, North Carolina

Asked the nail tech to keep the length of my nails. She proceeded to file them down to nothing. I asked for square but got round. Had paint on my finger around the mail after the service was over. And waxed my eyebrows way to thin when all I asked was for a shape up. read more

Got an appointment in under 5 mins! It was so pretty inside and clean. I loved Tyler he did a great job. Definitely coming back

Upon entering salon, the nail technician Tina greeted me, barely lifting her head or a simple smile. She did not say hello or welcome to our salon. Another tech appeared, she was friendly and asked me to sign in and pick a color. Throughout the entire process Tina did not smile or engage in any conversation with me. She was having difficulty operating the whirlpool, didn't say excuse me while I consult with my coworker. After draining the foot soak, she started to clean the tub, while my feet were still inside. It would have been nice to say, please remove your feet , while I clean the tub. Tina did an good job on the pedicure. Tips for the staff, Clean after finishing with the customer. Improving on customer skills, offering a beverage, a smile or simple conversation goes a long way. read more

American Nails - Nail Salons Near Me - Winston Salem, North Carolina

Owner very rude!!! Kim is great! And the others are very nice. Owner not nice on phone or in person ( Julie.) Place needs cleaning. read more

I went for a pedicure a week ago tomorrow ( Thursday May 19,2022.) I noticed that the floor was very dirty, needed sweeping and mopping. There was a lady in a chair also getting a pedi and one of the employees started fussing very loudly at her for not telling them she had an appointment with a certain person. She kept on and on fussing at the customer and the whole room could hear her. It was embarrassing for all, especially the customer receiving the "dressing down". And now less than a week from my pedi, the polish is chipping off! I will never go here again nor recommend them to anyone! read more

HORRIBLE EXPERIENCE. My Mom & I visited 7-11-24. I should have known from the minute we walked in that it wasn't going to go well. When we walked in we were looked at like we were not welcome at all. All of the employees looked at one another and instantly started speaking in their language which was very clear that they were talking about us. Can't help but to assume that's it because we were African American. We were severely rushed and treated poorly. Not even given a moment to choose a color. And when we slightly changed our mind about the color we were lied to and told that the color was almost out. they had one person on our nails and the other person on the pedicure chair at the same time. It was painful and half done. Of course they continued to talk amongst their self clearly Talking about us again. The only place they didn't fail was charging us full price for half ass service and terrible customer service. American Nails is PREJUDICE to say the least so if you're African American go at your own risk. I wouldn't recommend a service here for a dog. Never again. read more

I didn't have nail polish put on... BUT I did have my SNS removed and I believe I have found a salon that actually removes it properly, with lots of patience. My nails were soaked until all was removed and then filed with just a block (no drill). Next time I go I will get a pedicure to see how that goes, and then a nail treatment. I'll update the review as I proceed. read more

I recently went here for the first time because I wanted to get a pedicure and gel manicure to treat myself on Valentine's Day. Big mistake. It was absolutely horrible. During my signature pedicure, the technician was very rough with my cuticles causing the side of my big toe to hurt and start bleeding really badly. She continued to cut them even after I said it hurt and pointed out the obvious--that I was bleeding. During my pedicure, another technician worked on my manicure where I also got cut yet again on my cuticle. I had to tell him to just push down the cuticles on the other hand because it hurt so badly. My toe would not stop bleeding to the point where she couldn't even paint it and had to put a bandaid only after I requested one. It bled even after I left the salon. What a great pedicure with only 9 toes painted. All she said was sorry and made it seem that I was overreacting. The gel manicure looked okay, I didn't really have any complaints. However, three days later it started coming up on the sides and looks terrible. The icing on the cake was when I was only discounted $5 after my bad experience. It would have been nice for them to at least charge me for the cheapest pedicure if they were expecting me to pay seeing as I was clearly upset and in pain. read more

This is our neighborhood go-to for pedicures and manicures. Julie, Jenny and Kim make each visit pleasant and provide excellent service. Would highly recommend any of those three ladies. read more

American Nails - Five pedicure chairs and six manicure tables. - Nail Salons Near Me - Winston Salem, North Carolina

California girl on her first trip to the south. I broke a nail so my boyfriends friend recommended this salon. Well. It's certainly not California quality but the manicure's finished product was decent. The nail technician and the procedure she followed leaves much to be desired. Gel selection is decent, but not a lot of glitter gel colors available. They used an acetone soak, not wraps to get my old gel manicure off so my fingers were (and still feel) really dry. The nail technician working on my nails did not understand what rounded nails meant. I had to go back and re-shape my nails. She also did not buff properly and left many rough spots so I had to go back and redo all that myself too. Thank god I don't live here, I would go crazy if this was a regular occurrence. Also it is SO EXPENSIVE. $36 for a gel manicure are you kidding me? It's $20 at my local salon. Sigh. Beggars can't be choosers I guess. read more

This location was closest to where I was staying. The girl, Julie, cut my toenails to short. Cut my little toe with the file. Even after pointing out a calloused spot on my big toe it's barely changed. Didn't clean the surface of my toe after clipping the nail. Expensive for very poor job done! read more

Not a establishment that cater to non-causains. Went with my wife after leaving the gym,admitting looking as little ruff. The people were rude, nasty and shown their true selfish when dealing with people of color. Will never go again. read more

Kim and Julie are wonderful. Their pedicures are well done, and they provide a level of relaxation that is needed. I enjoy every visit with then. read more

I have been going to this place with my mom since I was 13 years old. I am now almost 22 and decided to go back with her since it's been a while since the last time we've been there. we had an appointment at 3:30 but ended up actually being seated around 4:20 which isn't too bad just a little frustrating. i normally get acrylic nails, and when i asked for acrylic, julie the main nail lady was basically yelling and bashing me because she said they only do acrylic nails on wednesday- how am i supposed to know that mam?? it's no where i'm your website- nobody specified over the phone that information either so I'm just supposed to walk in knowing that? every other second she would say something uber her breath or turn to her other coworker and say something clearly aggravated at me for wanting their business? so I finally get SNS done and they are so lumpy and two of my fingers are completely crooked:( it looks like a beginner nail tech did them for the first time. normally I wouldn't even be leaving a bad review like this because I get it not everyone knows how to do acrylic nail or designs but the fact that Julie was talking down to me and even yelled at me at one point in front of other customers for literally just wanting acrylic nails done it's completely unprofessional and she shouldn't be talking to customers like that. I came in wanting a black and white design and I left with bright pink and white nails and even silver in them... it's completely not what I asked for and they charged me $80 for them. when Julie was putting the pink on she was like oh how are these? literally all I replied was oh what about the white because we did finally end up on a completely different design after going through multiple and her telling me no to pick another one-but she yelled at me and said "THE DESIGN IS AFTER" so rudely i seriously just wanted to walk out and leave but my nails we're already half way done. and of course two walk ins come in after us and they get them seated right away? but i had to wait for horrible service and really bad nails after i made an appointment and waited an hour. stay away from here unless you're a white old lady who just likes getting one color on your nails read more

Love this nails salon, friendly staff and great services. highly recommended to everyone looking for new nails salon. read more

American Nails - SNS nails - Nail Salons Near Me - Winston Salem, North Carolina

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Went to the salon with a broken nail. The owner stated she could not fix it because it is unsanitary. When is it unsanitary to fix someone's broken nail. They are just flat out racist and discriminatory. I left and took my business to another establishment Nail Design on Reynolda and they were happy to fix my nail. I hope that not only minorities stop using this salon but all people stop going ! read more

she stays on the phone when she's looking after you and looking after two clients at the same time. I also got an infection on my feet right after that. read more

I have been using this salon for gel nails for about six months. They do a very nice job but I will not go back. They over charge and every time there is a different price (for the same service) and ALWAYS a reason why they have to add on another $5 or so. Yesterday I went, changed from French to plain polish figuring it would be faster and cheaper. Nope, she had to put a little extra gel on one finger to make it a little longer? Add on at least $5. Final straw. I also consider it very rude to speak different language in front of customers. They chatter, laugh, in Vietnamese, during much of the visit. They do, every one of them, speak English. read more

This was my first visit to this salon. I was impressed with the decor of their shop. I did have an appointment and their service was prompt and efficient. I had a basic pedicure and left with beautiful toenails and no regrets. read more

I had an extremely bad experience today at this place. During my pedicure, the nail technician cut my cuticle so badly that it was hard to get the side of my toe to stop bleeding. Almost 6 hours later, you can still see blood on the side of my toe. I HATE when I get cut during a mani or pedi, but was willing to forgive until I walked out and realized that the gel French manicure was already peeling off on my thumb! I walked back in and the technician fixed it in what seemed like a rush. I will say that I have been here a couple of times in the past year or so and have not has such a bad experience as today. I will not be going back to this salon in the future, however. read more

I gave this place two tries. The first time, the pedicure was not very good. Very fast. They wanted to sell me something - only for $1 - I declined, but they charged me anyway. The second time - same thing - wanted to sell me the sponge thing for $1. Again, I declined. Again, they charged me. It's only a buck, but i didn't want it. I always tip 20%, but I took out the dollar from the tip, and then they laughed and made a joke about it. It's in a nice area, so I am surprised. But won't go back. read more

Terrible service and terrible job doing gel manicures. I could've done them better myself. There's nail polish all over my fingers and it looks like they were painted by a 2 year old. NEVER going back!!!! read more

I feel bad leaving a negative review, but I feel obligated to warn people about this place. This was the worst experience I have had at a nail salon. I went in for a gel manicure and left with a mediocre manicure and three bleeding fingers. I'm now worried that my cuticles are infected and I will probably have to go to the doctor. The technician even sneezed on her hand and then continued perform the manicure without washing her hands or using gloves. So gross! To add insult to literal injury, the technician told me several times during the manicure that my upper lip hair was very long and I should let her wax it off. I'm so glad I didn't let this woman or hot wax anywhere near my face. There are lots of nail salons in Winston, you can certainly find better. I will never go back. read more

I went to this salon for a gel manicure because I had gotten a gift certificate for my birthday. I didn't have an appointment, but I didn't have to wait at all, which was great. The manicure itself was fine--not the best I've had, but not the worst either. However what really made the experience awful was the behavior of my nail technician, who coughed into her hands continuously during my manicure and then just continued working, which really grossed me out! She also kept pushing other services on me while she was working, which I didn't appreciate. Finally, when I went to pay the remainder of my bill, I tried to give her a credit card, but she saw that I had cash in my wallet and insisted I pay cash!! The price was not worth the service I received. I won't be back read more

I love this salon. You have to make an appointment and they ask you to spend $1 extra on your first visit for your own file and cube thing but I keep them in my car so that when I return I do to repurchase. I think it's a good idea to help with cleanliness and the spread of germs. The people here are friendly and do a good job. I'm always pleased with my mani or pedi. Try it out! read more

This is the place to go for your nails in winston. Great staff. The place is very clean and hygienic. They are very perfectionistic.

I have used this nail salon for several years both with this owner and the previous owner. The current owner made some very nice changes and it appears to be much better maintained and cleaner. The technicians are thorough and kind and provide fairly consistent quality of work. I, of course, have my favorite tech and always request an appointment with her. But have used many others and it has been fine. The shop is aware that there are many options of nail salons and I believe they try and maintain high standards to retain their clients. read more

I highly recommend this salon to everyone I know because quality job Jenny did on my nails, my shellac always last 3 weeks, no chip, and no damaged nails after takeoff by foils. I have been there 2 years and always happy. read more