Called to inquire about a position and John answered he was rude and short with me. I told him I wanted to know a couple of things about their company and he cut me off and wouldn't help. John is the reason you don't have fresh faces in your company. read more

UGH....super bummed I didn't do any research on this company!! :( Scheduled a late pickup with American Limo with the Living Social voucher. They completely blew me off - 10/02. Never picked me up and never called me back. I left several messages the night of the pick up and the next day. my bank refunded me and I'm hoping that Living social will refund me as well.... read more

If I could rate lower, I would. The customer service over the phone is very bad. They talk to you like you're not worth the time. I usually don't take offense to things easily, but the agent irked me from the hello! No good customer service - I dont' think i'll try it! read more

You would think that buying deals from Livingsocial that you wouldn't get scammed, but I actually blame myself for not doing the extra research on these companies they promote. We bought 2 deals off Livingsocial for our reservations on 7/22. They had all these extra fees and costs that added up to an extra $50 that weren't covered by our voucher, which were already paid for in advance before our scheduled pick up. Several months go by, and I notice that my bank account gets a random charge of $88.88 from this crappy company. I call and send emails to complain and notify them of this unauthorized charge on my credit card and even threatened to dispute this with my bank if they didn't remove the charges immediately. They responded that they would look into the charges and I never heard anything else back from them. I would highly recommend to everyone to AVOID using this company for their services. Luckily, my bank is disputing the charge and is refunding me my money that this company unlawfully charged me for. TRUST THE REVIEWS! read more

I cannot believe I didn't research this company before I booked them. I would have never thought a limo company would need one. In this case I feel obligated to write this review. The "booking agent" was an absolute smart talker with an attitude. I booked a voucher and he had no clue about the cost etc... I told him I was a bit confused on his math and needed his help to clarify so I could properly record for my expense report and he basically told me to shove it and they can just refund me. NEVER have I been spoken to like that, such a joke. I ended up getting so livid I just hung up before I said anything out of character. Whoever the owner is, your company is your lifeline. If you value your reputation and your business, I recommend making serious change. The world is beginning to rely on reviews of others and with 5 one star reviews, all terrible experiences, you won't get too far. One five star review is better than five one stars. Worst part, I called back 5 times to cancel and no answer. I finally got ahold of them, Steve, again. I told him to refund me and asked for a manager. He told me, verbatim : Sir, you are cheap and we will refund you. I havent seen any refund so i called my bank and conferanced them into the company. He hung up on them!! What a joke of a company. NEVER NEVER NEVER BOOK THESE GUYS read more

I was trying to book a limo for my mother for when she arrived from overseas. From the get go, the agent was very argumentative and not friendly. When I asked him how we could best deal with the fact that my mother will not have a cell phone when she arrives at the airport, he became obnoxious to the extent that I asked him to just cancel the reservation. I was then told to f___ myself. When I asked for the agent's name I was told more expletives. I can't believe what I heard. Definitely not a company anybody should do business with. read more

If I could give them zero stars, I would. DO NOT USE THEM!!!! I called to reserve a car (I'd booked a Living Social deal for them), and the agent informed me I was too close to the departure date for the deal to apply; when I asked if I could apply the amount I'd paid for the voucher TOWARD a pickup (that's typically something that's possible through those group-deal sites), the agent became extremely hostile and nasty. I asked to speak to a manager; he told me (among other things) to jump off a bridge and go f*** myself. This company needs to get better customer service, NOW. read more

STAY AWAY FROM THIS COMPANY! Chris Davin is the owner and president and he is completely insane! Problem occurred on 6/8/13 at O'Hare International airport, purchased limo service for pick up on 6/1/13 and return ride on 6/8/13 for roughly $88 pre-paid on Visa credit card, company was a no show. Had to file a threat report with my local sheriff department after receiving a verbal threat from the owner, Chris Davin because I was forced to use a cab when American Limo stranded my family at O'Hare airport. I'm also pursuing further legal action; this company has a documented history of screaming at customers, not showing on time or at all and swearing racist sayings when customers are forced to cancel because of their blatant incompetence. read more

Do everyone a favor a report these people to the proper consumer advocacy groups. I was verbally abused by the agent twice on the same day for simply trying to arrange my pickup time and location (which I had provided when I called initially). I have filed a report with the BBB and the City of Chicago. Department Main Office Business Affairs and Consumer Protection Phone: 312.744.6060 TTY: 312.744.1944 Fax: 312.744.0246 121 N. LaSalle Street 8th Floor Chicago, IL 60602 read more

Update: I wanted to follow up my review by stating that the person who was rude to me on the phone was the owner of the company, Chris. This makes my previous review even more shocking, knowing that the owner of a company can talk to a customer the way he did. After reading current reviews of people who have probably encountered the same owner, Chris, it appalls me that he is still in business. What can we do to get this company out of here so no other customers have to deal with this!? read more

I highly recommend the professional, courteous, prompt and reliable service of American Limo. I coordinated my family members to be picked up from 2 different locations to go to Ohare airport. From my very first call to inquire about prices to securing our transportation I could tell I was dealing with a high qualified company. Your in great hand with American Limo. No need to look any further. Rita from Gurnee Il read more

ONE FINAL UPDATE TO THE BELOW: We tried to get our voucher refunded through LivingSocial and after they called American Limo, they told us that the voucher had already been redeemed. We told them that wasn't right, because we cancelled the reservation and American Limo refunded me the $19 for taxes and fees. This is what the LivingSocial customer service rep told us: "We spoke to the owner of American Limo and he told us that you scheduled a pickup, and on the date of the scheduled pickup they emailed you and also called the number on file, but no one ever responded." NEITHER of those things happened! This is sad, and I feel bad for LivingSocial, because they had to end up shelling out the $39 to pay American Limo for this service (because LivingSocial did end up giving us a credit). You see, American Limo realized that they could still get paid for this because they had my voucher number. They make up a fake story about how they tried to contact me and I never showed up... and they still get the money for doing nothing. Just terrible what this company will do to make money. ORIGINAL: Like many of the others that reviewed this company, I felt like I needed to come on here and give a review. I got a voucher through LivingSocial for this company and just booked my reservation... I haven't even used the service yet! But I'm thinking of possibly canceling now. The customer service agent that booked my reservation had quite the attitude. Let me first say, that I usually like to be nice to people that have to talk on the phone all day and take reservations, because I feel like it's probably not the easiest job... I think, maybe this person will appreciate that I'm nice and I ask them how they're doing. I guess not. Anyway, the guy asked me when I would like to be picked up. I said that our flight is scheduled to land at 5:15am. He says, "So you want to be picked up at 5:15am?" I assumed that by telling him when my flight would land, that they probably have this sort of thing estimated in terms of how long it will take for a person to land and then get their luggage and head out of the airport, so that they can be close... so when he said "pickup at 5:15am" I said, "well, that's when we land, but I'm assuming--" I was cut off by him saying this to me: "I just need the time that your flight lands, because right now I don't have any other information about your flight to actually know when you'll need to be picked up. So if we can't track your flight then we don't know when to be there. So, if your flight lands at 5:15, what is the flight number?" I said, "Okaaaay." I felt like this guy just went off on me for no reason. I thought, maybe he's having a bad day, but then I came onto Yelp and saw what some of these other people wrote about this place. Take a look at the review from A A. I'm pretty sure we had the same "friendly" agent. Not to mention that the LivingSocial "deal" says that it's a $56 value that you're getting for $39... but then you have to pay taxes and gratuity. Add an extra $19 for those and what do you have: $58. BTW, they automatically charge you $9 for gratuity, so you have no say in that... basically the driver could be the worst ever and he's still getting $9. Please, don't book with this company and let them go out of business. UPDATE: This morning after leaving a movie and checking my phone I had three missed calls and a voicemail from Chris. He told me two things: 1. He listened to the recording of my call with the agent and did not hear anything threatening or condescending about the conversation. --- Ok, that's possible. I guess how can you hear something like that when you don't understand customer service yourself? 2. Don't discredit a company until I get my facts straight. --- Actually, the owner is correct. I'm slightly an idiot, because I wasn't reading correctly. It is a $56 VALUE ($39 + $56 = $95 total), and the original price does state $95 on the deal. It doesn't say $95 on the voucher I had... it just said "a $56 value." SO, I apologize for that. Even if the owner doesn't agree with me, his response should not be to call me three times and then give me a lecture. It should be to call me, tell me he's sorry I feel that way, but he has cancelled the reservation. It's customer service 101. Anyway, reservation cancelled. Glad I'm done with this. read more

If there were 0 stars I would give it. Never again. Called my husband while he was in the sky. Not enough drivers. WTF!!! Lost a good customer. read more

I used the services of American Limo Network using a Livingsocial deal. The voucher clearly stated that Airport tax and fuel surcharge was not included so I was OK with them asking for $8 extra. I did understand that gratuity was not included and I do always pay a tip based on the service I get. I have had experiences with drivers who dont help with bags etc but still expect a good tip. To my surprise I was asked to pay a upfront tip of $8 while making the reservation. Definately not happy with that! Now I can only hope to get good service since they have already collected the gratuity. read more

Well lesson learned...check yelp first before using any company, service, etc.. All of the previous reviews for this "company" were all spot on. Makes sense this "company" has many reviews and the highest review is ONE star! I also had a LS and after 3 failed attempts to try to use the voucher, LS finally gave me a refund (well, LS bucks). I tried in June to book a trip, I was told they were too busy. I called 6 days in advance. OK, tried again in August for a Wednesday 10AM pickup. Not a busy time right? Wrong, too busy for me!! Ooookkkk, I tired this past weekend with 8 days notice, called at least 15 times, left 3 voice mails, and 2 emails. Not a single word back. I was angry b/c this is probably the last time before the voucher expires I will be able to use it. I called LS and told them the pathetic details of this "company" and at least got something back with LS bucks. I think this company has one car and one pay phone as their "company". DO NOT USE!!!!!!! read more

0 stars. This company had a coupon for $39 on Living Social..I called to order a car service to the airport and the dispatcher told me they could not accommodate my pick up time and would not honor the coupon because they require a 7 day advance notice. The dispatcher was rude, insulting and told me calling less than 7 days in advance was irresponsible...I gave the little twat a piece of my mind and disconnected the call. Kudos to Living Social for processing a same day refund after I made them aware of the service this fly by night company provided. Stay Away, they offer a coupon and then won't honor it, and make up their own rules after purchase. read more

The driver was early and friendly. We enjoyed our ride to the airport. We will be using them again.

I dont like to post bad reviews, but this company is a joke. Awful, awful, company. I bought a living social voucher and they marked it as used. I never used it because they never picked me up from the airport. They also refuse to refund me the money because, well, you can never get a hold of anyone ever there. I hope this place goes out of business asap. read more

Only giving 1 star because Yelp doesn't have a 0 or negative star option... I also got suckered into the Living Social voucher. It took me weeks to get through to an agent because "their phones were down." Should have known from there something was wrong. I finally scheduled an airport pickup. When I landed, I called the number they provided - no answer. I left a message, no call back. This happened 3 times. Finally I waited 45 minutes in a cab stand line at Midway. The problem was that they'd already charged me for my pickup. I tried unsuccessfully for a week to contact customer service. During which time, they charged me for another airport pickup! I finally contacted my bank and reported the consumer violations and my bank is reviewing the company. All in all, maybe the worst company you could ever try to do business with. read more

I'm so mad at myself for not checking here before attempting to do business with this company! I too purchased a Living Social Voucher for a trip I had coming up in a few months. I scheduled a pick up in August for my trip in October. The day before my trip I tried calling ALL day to confirm. I also had my boyfriend calling all day and we both left messages but didn't get a call back. The morning of our trip arrived and they didn't show up. Again we tried calling over and over again and left messages saying "we're outside waiting,where are you? Please call us back!" and nothing. They just never showed up. We then tried to call several times from our vacation in an attempt to have them pick us up from the airport on our way back but of course got no returned call. Since then I've probably called 20 times and have never gotten a response. Living Social was nice enough to refund my $40 but American Limo never refunded the $19 they charged me in August for gratuity or some BS. These people are straight up crooks, They got me to give them my debit card number to charge the $19 fee and then today out of nowhere they charged my card $88!!! What a surprise, can't get anyone to return my phone call to explain why the hell they charged me again and have yet to provide me any type of service. I need to look into how to go about reporting this company because what they are doing is absolutely criminal! read more

NEVER USE AMERICAN LIMO: - Couldn't get a hold of a person on the phone without having to call multiple times to book a ride - I called them to confirm the day before the trip and was still left stranded without a car to the airport - All calls to them that morning went unanswered... they claim they left messages 2 hours after my pick up time but absolutely no voice mails from them on my phone USE J&J LIMO: - Called from the cab on the way to the airport, picked up on the 2nd ring & took my information over the phone - Had a confirmation email by the time I arrived at the airport with a break down of the price and details for pick up from the airport when I returned. - Could not have been happier with their professional and courteous service read more

Just reading the other reviews makes me livid as that is exactly what happened to me. I was told that I was belitting the man I was trying to have verify my previous reservations . I was told that there were no previous reservations made and that I needed an attitude change...and when I do have my attitude corrected and can talk civil to him, then call back. He proceeded to hang up on me....Oh my goodness...never have I been treated so rudely before....I just can't believe that they could stay in business with people like that working for them....Trust me when I say....do NOT even think about dealing with this company....you will totally regret it !!!!! I only hope everyone reads these reviews about your "services" and stays clear of you. American Limo...wake up to the people you employ!!!! read more

I have NEVER written a review for any company - frankly, too busy - however - I am still reeling from the RUDENESS of the person I just spoke to in attempting to get a ride to O'Hare. We DO have an Amazon coupon which expires in October, I DID know abut the 7 day advance booking to use the coupon - but I simply wanted to book a ride to the airport and just use the paid value of our coupon. After YELLING at me and talking over me - HE HUNG UP ON ME !!! This happened today, Sept.8 at around 1:15 PM. Wow - not sure how this company can exist. I truly hope the owner sees my review !!! I also wish there could be a ZERO STAR rating !!! FC Larsen read more

I am absolutely appalled by this company's service. I attempted to book car service to/from the airport for our honeymoon a month ago. Long story short, I never received an email confirmation. After the third call to check up on the status of it, I encountered a man (who absolutely refused to tell me his name) who confirmed my first ride, but advised that our return trip had not been booked and that my spam filters must have caught the email but he would try sending again. I did not receive the emails and tried calling back again today to follow up. My encounter with this (same terrible) man was unbelievable: -He told me that I had called many times and that the rides had been confirmed each time (wrong. When I called yesterday, one of them was confirmed and the other didn't exist). -He refused to confirm my rides -I asked to speak to his supervisor and he told me that he is the supervisor. When I asked to speak to the supervisor's supervisor, he told me they weren't in the office. When I asked when they would be back, he told me that he didn't know. What I asked for their name(s) so that I could ask for them directly, he told me he couldn't tell me. -He then told me that I was not allowed to call back. (!!!!!!!!!!) When I advised that I was simply trying to get these rides confirmed so that our honeymoon transportation would be seamless and I was concerned about the issues, he told me to stop worrying about it and that we was going to block my phone number so that I couldn't contact them any more. -Then he hung up on me. This was the most appalling customer "service" I have ever encountered. American Limo Network, if you read this review, you NEED to get rid of this agent. It was HIDEOUS. read more

Awful human beings working customer service. I was given a living social gift to use this service too, as someone mentioned in a prior post, for transportation to and from the airport during a family vacation. I use other car services around the country yet never heard of American Limo (American Limo Network). After experiencing the customer service I know why I've never heard of this company. Just the absolute rudest, know nothings I've ever come across in life which is really unfortunate because the drivers were actually very good. I feel bad for the two drivers having to leave this review but the customer service experience is so horrible I have no other recourse. I will never use this company again whether through my company or through living social gifts. I'd bike to O'hare/Midway before picking up the phone to call American Limo(American Limo Network) again! read more

Travelled to Chicago for my birthday. Friendly and courteous driver, didn't talk to much and gave me the best seafood restaurant tip. Very comfortable, car was nice and smelled good. Great experience will definitely use AL again when I return to Chicago. read more

If I could give them zero stars I would! I purchased the Living Social deal and wish I would have came on here to see the reviews in advance. They straight up didn't pick me up at the airport! I called the number when I landed and nobody answered, I had reserved my limo weeks in advance. After calling 7 times and leaving 3 voicemails nobody has yet to call me back and this was last night. Needless to say, I had to take a cab home. What TERRIBLE customer service! I will NEVER use them again! American Limo has yet to call and apologize to me. I'm disgusted by this company and hope they go out of business! read more

I too encountered the rudest person ever today when I was trying to book a limo. He was so rude and then when I asked for his name he said that it was irrelevant and would not tell me. I would never recommend anyone to use this company. I had a Living Social Coupon but never got to mention that to the rude man on the phone. I am calling Living Social tomorrow and telling them how I was treated. if they ever want my business again they better give me a refund. They need to check out companies better before offering their services to the public. read more

I made the mistake of buying a Living Social voucher for airport transportation. I have tried three times to use the voucher and they are always booked. That was a big waste of money. read more

American Limo Network is a total ripoff. In cahoots with Living Social, they tell you they will send a limo on a date per the reservation, but then they don't show up making up some hair-brained excuse. When you contact Living Social and request a refund, they tell you it is too late. I tried to reschedule a pickup and was given some mumbo-jumbo. My daughter attempted to use the voucher and was told it was no longer valid. Don't use American Limo Network or Living Social if you know what is good for you. read more

I called to check on my limo service. The owner Chris was rude, he swore at me. He canceled my reservation. He charged my credit card. I would recommend not to waste your time and money, to this company!!! read more

Used their service in February of this year. Was happy till they decided to run my card for 700 in May. These guys are crooks, do not use. Would be surprised if they are around much longer. Guessing they will be doing time. read more

They ripped me off too. I confirmed my appointment the night before, but they didn't show up. I called from 10 minutes before to 45 minutes after the scheduled time and there was no answer and not reply to the messages that I left. What an obscene way to start a vacation. I cannot believe that they are still in business. Avoid this company at all costs. American TAXI saved the day; they are not connected in any way. read more

I also wish I could give American Limo Network ZERO stars! I was livid at the "customer service" call I received, and am now astounded that mine was not an isolated incident as I read other reviews equally as bad as my experience. I too purchased a Living Social deal - and I already advised Living Social of my experience. I called the day before my reservation to confirm my pickup time/reservation. I got a recorded voice that gave me a series of choices - i.e., for a new reservation, press 1 - but confirmation wasn't a choice so I held on for the general operator. I then got a voicemail asking me to leave a message, and promising a return call in under 15 minutes. About 40 minutes later, because we were headed for the subway where I would not likely be able to take a call, I called again, and repeated the process. About 2 hours and 20 minutes later, still no call, and I was headed into a baseball stadium, so I called again. Same routine. About 10 minutes later I got a call from an irate "customer service" rep who advised me that their priorities are to deal with new reservations and something else ( by this time i was in the stadium and struggling to hear) but that since I'd called 7,000 times he was calling me, and that yes my reservation was confirmed. Before I could suggest that their voicemail not promise return calls in less than 15 minutes, or that they have a selection for confirmation calls and that the message for those calls indicate they will be returned late in the day, according to the company's priority protocol, he hung up on me. I suppose I should be grateful he didn't swear at me, as described by other reviewers. Thankfully a car arrived as booked the next morning, and we made it to the airport in plenty of time, but I also wasn't impressed by a driver who spent much of the drive checking the messages coming in on his cell phone! Do not use this company, and encourage Living Social not to run deals for them any more. read more

Zero stars would be an upgrade for this company...the fact that I half to give it a minimum of one is a joke! I also made the mistake of buying the Living Social deal for this company, initially had no issue booking the limo over the phone, received the "contract" and even called back to confirm 2 weeks before our wedding. Then we get back from our Honeymoon and nothing! My wife and I each tried calling at least a dozen plus times over the next 30-40 mins before giving up and grabbing a cab back to the city. I've tried calling them each since and they continue to be closed...hopefully that means bankrupt and no longer in existence! I've also spoke with Living Social a few times about getting a refund for their voucher and they are "still looking into this". My advice to anyone thinking about buying a Living Social limo "deal" is to be ready to pay around an additional $20 in addition to the voucher cost to rent that limo (this also happened with the Chicago Limo Net voucher I purchased). read more