If I could give negative stars, I would…read more
I traveled to Bangor following a family emergency. Originally booked a reservation at Fireside to extend from Monday through Friday. Due to complications, I was unable to arrive until very late on Tuesday evening. Having paid in advance, I lost a significant amount of money.
UPON ARRIVAL, the night staff were both very friendly; however, they were unable to check me in straight away. Unaware that they require a one-hundred dollar deposit upon check in, I only had "Apple cash" at my disposal and it was 11pm. Night staff was courteous enough to allow family to use their credit card as FIRESIDE does not yet have modern technology in regard ability to process Apple Pay.
Staff requested to email a form to persons submitting the credit card. Though I wrote said email address in giant black sharpe letters, BOTH staff continuously mistyped the email address over and over and over, insisting that they had done it correctly.
Didn't get a key until midnight.
There was no breakfast available in the morning, though the ad promised that amenity.
There were VERY FEW other patrons and I never saw a soul in the long, spooky hallways.
I'm here to visit family. As it turned out, my family visit was postponed until Saturday. I did not think it would be difficult to book another night seeing as there were no other guests.
This morning, housekeeping was knocking on my door a bit after 11. I had overslept and alerted the young woman that I would like to stay another evening.
Not even a full minute had passed when the front desk rang me exclaiming in a very curt tone that I had TEN MINUTES to exit the room. Evidently there was a comic book convention in town and they were unable to accommodate me. I explained I would do my best. The young man on the line repeated sternly that he could give me NO MORE THAN TEN MINUTES. Again, I said I would do my best.
Having assumed I'd be there another evening, I had not packed. Furthermore, I wished to tidy the room as best as I could for staff. After a couple days there, I had accumulated some food containers etc so I collected them and put them neatly in the bin. I gathered towels and made a neat pile in the restroom. I left housekeeping a cash tip.
Imagine my shock to be greeted by an officer of the law in the lobby. The desk had called the cops!!!!!! Outrageous, silly, and completely off base.
Desk clerk said it was because I was late checking out and they needed to clean my room. I explained to the officer that I HAD BEEN ONE OF VERY FEW guests there and SEEING AS CHECK IN is not until 3 pm, this was completely uncalled for. The real motive was that night staff from Thursday suspected me of smoking marijuana! Laughable.
Last night I asked the night clerk if I could use the desktop in the lobby. After booting it up, and putting in the password- she told me it's the SAME PASSWORD that staff uses for THEIR clerking. She then regretted telling me this, fearing repercussions. "I didn't hear anything," I reassured her. "GOOD! You didn't hear NOTHING!" she laughed.
She talked my ear off for 45 minutes, telling me about her three sons, among other things. I became so tired I told her I was going to my room to get something. (It was too late for me to write email at that point.) Unfortunately, I am a tobacco user. I grabbed a cigarette, and was about to head out of doors to smoke it.
I opened my room door and was startled to find the night clerk there. The hallway was permeated with marijuana smoke. I commented on that. Baffled at her presence there, I inquired. She said she was investigating the smell. I said it didn't bother me but that I knew they had rules against it there. (Signs are plastered all over regarding the prohibition of what is a legal substance here.) I do not smoke pot. I'm an old school alcohol and cigarette gal.
When hearing my remark that the smell did not offend me, the gal said in a very snarky tone, WELL YOU WOULDN'T-- implying that it was me. Laughable.
Negative stars.
