We just had a service call to look for a leak because our water meter spinning 24/7. Devin was the service rep. The first thing he did was check the toilets. The first toilet he checked was. Running on. We could not hear it. He listened real close and heard it. The outside meter stopped spinning. So that was it. The service charge was reduced from what we were originally told. He wrote us a report. That was it. He was very professional and took the time that explain everything in layman's terms. I would recommend these guys. read more

Worst experience we have EVER encountered. The mess that was left from the crew was unbelievable! They dumped thick stinky muddy water (sludge) from the sewer into our bath tub while digging to locate the leak under our sink area. The toilet that was removed was also left in the bathtub containing the sludge and muddy water. Mud splashes were left on the wall. One of the crew members was continuously on his phone asking for advice and help when they couldn't find the leak. I told one of them that it was not professional to vape while on duty. He replied, " yeh, I know but it's a habit." I had to remind the crew (2 guys) to put plastic or tarp down on my floors as they were taking smelly sludge in a wheelbarrow through my house and finally outdoors. About 1 ft of my nice white fabric curtains were left in the muddy water in the bathtub. I mentioned that to Jonathan (owner /manager) of American Leak Detectors) and he just picked the curtains up out of the sludge water and responded with "They should not have left these here." The bath tub would not drain afterwards so we had to call a plumber to remedy the problem they caused. Finally, I was able to make contact with Jonathan via phone and spoke at length about the entire unprofessional experience we encountered with his company. He really didn't show much concern even when I said I have lots of photos, plumbing bill, and receipt for new curtains since the cleaners were unable to clean the original ones. He responded with" Where else were my guys supposed to dump the muddy water." How were they supposed to know you had a slowing draining bath tub?" I replied, "The foot of sledge and muddy water should NOT have been dumped in the bath tub regardless of a slow draining tub." Our hope was that Jonathan would handle our negative experience professionally. AN EXPENSIVE NIGHTMARE! read more

Bobby,Omar and ed they had great customer a services and quality work will and will refer them read more

I suppose we should have taken a closer look at Yelp before hiring ALD and maybe we could've avoided a whole lot of wasted time, stress, and complete destruction of our kitchen thanks to their completely INACCURATE leak detection. That should be enough if you don't want to continue reading but for those that do, keep on reading for why you DON'T want to hire them under ANY circumstances. I won't go into excruciating detail because we've had to rehash it enough. But the summary of it is that we hired them, they gave a best guess of where the leak was (with a 4 foot guarantee and plenty of squirrely language written into the quote to boot), provided a quote for fixing, etc. We went with someone else and as half our kitchen had a been excavated, guess what NO LEAK. Completely dry foundation. The other company that we had actually perform the work (who were amazing, btw, review to come soon) were able to find the leak with a steel rod. No fancy tools, nothing. The poked the rod into the ground well outside of the ALD's "guarantee" 4 feet square and it came out dripping wet. (Very) Long story short, we tried working with ALD because our kitchen had literally been demolished as a result of their negligence. They were completely and totally unresponsive. We started with emailing them (email and from their website) with no response. Next was Better Business Bureau and we got the equivalent of multiple FO letters from them (The equivalent of :Thanks, we stand behind our work but won't actually do anything to address your concerns and are paying lip service because we have to respond to BBB but won't provide any response of any substance). The costs we had to absorb (a few thousand, so not an insignificant amount) were enough that it was worth us pursuing a small claims action. Fortunately we ended up settling in mediation but it was beyond painful to the very end. We wanted to avoid it and we tried multiple times to work with them. Nothing but excuses for their shoddy work and outright lies when confronted with facts- good thing I had all documentation...in writing which is pretty hard to refute. This is probably one of the worst reviews I have ever left for a company and for good reason. I empathize with small businesses, I try to support them when at all possible but when they don't stand behind their work and I feel like they try to turn the customer into the villain for their mistakes that cost thousands of dollars in damage to someone's home, this is a business that others should be warned about. Full stop. I only provided the summary of the bad, it was so much worse than what I posted here. Keep that in mind if you're considering hiring them. I'll add photos for the completely unnecessary damage that was done to my home. read more

American Leak Detection of New Mexico - Oh, look- no leak! I think this is when we were standing around the hole going "WTF" - Plumbing Near Me - Albuquerque, New Mexico

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Paid $400 for them to tell me water was coming out of the ground and yes I it was indeed outside. The technician was onsite for less then 10 minutes, they told me zero new information, the supervisor John made it clear that he was completely unwilling to help. I essentially paid them to use their eyes to look at the leak confirm it was a leak. Would not hire them again! read more

Ed Gaylord was on time, totally professional, incredibly knowlegable, and a super problem-solver. What more can you ask?

Unfortunately for me, I've had several opportunities to use American Leak Detection for various leaks in my home. Each time, they located the leak within their parameters, making it easy for my own people to come in and do the actual repair. They were prompt, professional and courteous. While I wish I would no longer have a need for their services, I will continue to call them as needed. read more

I 'm not sure where the negative reviews are coming from, but it almost scared me off from using them. Personally we are so happy we did! The leak detector Kenneth pinpointed the spot and was very helpful about the whole process. I then had them do the work and I was amazed at such a reasonable price, but Christian and Elizah were very thorough and fast at fixing it. I had anticipated not having hot water or being able to get into the master bath for days....but no, they were in and out in less than 5 hours! read more

There were out twice and never found the leak, even after we showed them n cereal photo of where the water line was located. They told us the next time they came out they would have to use an even more expensive technology and charge us even more to try to find the lek. I contacted them a week ago to come back out and look, but they never contacted me after that. It is just as well, I found the leak on my own - it was on a spot where I showed them the water line was located. read more

These people get recommended by everybody to find leaks. The plumbing companies I've talked to or used have recommended them. They did find one slab leak that got fixed about a year and a half ago and then found another one in the kitchen. Now maybe that part of the business is okay but a plumber who recently came out told me that there's a way to just saw through the tile and the slab and lift it out without having to jackhammer through it. Because now, American Leak Detection is in the business of fixing the leaks. First that would give them a huge incentive to find leaks whether there were there or not if then they're going to send people out to fix them. Because I wanted it done quickly I had them do it. They seem to have fixed a couple of pinhole leaks In the kitchen but this is what my kitchen looked like after they were done. They half-ass put up plastic around my kitchen, got concrete dust everywhere and scratched other tiles. They made a huge mess as can be seen in the photos below. I would not call them to fix a leak. They don't care about your house. read more

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Horrible experience. Supposedly found the leak. Who really knows until I get real plumbers out to look at it. Broke a handle on the shut off valve and stated the plumber who sent him out would fix and pay for it. That plumber refused. The folks at this place refused. Not only am I out $800, the broken handle will cost another $200-300 and I still need to get my busted pipe fixed. Do not recommend. read more

After reading reviews from all over the country I have come to the conclusion that the company is only as good as its regional office. My experience in Houston was vastly different in a good way from my experience in New Mexico. I found the NM office staff and plumbers to be totally dishonest and incompetent. Jonathan the "boss" is a total crook, dishonest and a flat out liar. They are not familiar with building codes in the various parts of the state and do not know how to weather proof radiant heating lines. Their methods here are to blast through your floor and slab, destroy the radiant heating lines and use heavy equipment that vibrates your entire foundation, causing more repairs to be done later on. In this latest case, the leak detector marked the spot (which subsequently turned out to be NOT THERE, but elsewhere) and the repair crew came out two weeks later. The repair crew was here an hour, helping me prep the area for demolition inside my home. I found several discrepancies in the plan and became concerned that they would not adequately put the foundation patch on correctly. Not only were they overcharging me for the repair (over $5000), they tried to nickel and dime me to death by requesting $500 for 6 buckets of free dirt, claiming the hole was wet., DUH! Leaks make the ground wet. You dig the hole and find water. What part of that should have been a surprise! So I provided them with said dirt on my own. I then found out they had no plan to insulate my pipes that control the temperature of the house, called radiant heat, which is used in NM instead of central heat and air. I asked for them to insulate properly to avoid cracked pipes in the winter. This apparently became too much for them because the next thing I know is the plumber is on his phone in my garage speaking in private, comes in and says, "we're leaving". I was floored! I asked why, and he responded "I don't know, but my boss told us to leave". I begged them to stay as we had been without water for 3 weeks, just waiting on them to show up. They literally spun out rocks from their tires running away. No explanation. The NM office will not return my calls. Dan, the office staffer never returned a promised call with an explanation. Jonathan who put the stop on the job has never reached out after several requests. I still do not know what went wrong, except to say they obviously wasted my time and money, and did not want to do the job. Literally left two old people and one disabled person with no water and no explanation. They never even began any work before they decided to up and leave without an explanation. People who advocate for this type of customer non-service have no business being in business. IMO the NM office should fire most their people. They are absolutely soul less. Who does this to people? Cannot recommend for either leak detection or leak repairs. Totally unqualified and unscrupulous. Wish I had seen the Yelp reviews over other sites sooner, because these reviews are spot on and in keeping with my exact experience. read more

We had a leak that our plumbers could not find. Ed showed up exactly on time, and found the leak very quickly. I would highly recommend this company. I am so glad that our plumber suggested them. read more

I had American Leak Detection do a helium test in January 2019 through my Rental House Management Company for a gas leak. When the plumbers came to fix the leak, they said the test was useless and then determined the correct cause of the leak along with fixing it. After this happened, one of the American Leak employees informed a manager of the "non-performance" so that this bill could be waived, but the manager not only insisted this bill be paid, but was going to impose late fees if it was not paid shortly after the conversation. I will never (nor does my management company plan to) use American Leak again - non-performance along with being expensive. read more

I've had a problem with the water level going down in my spa for a long now. The pool and spa are about 18 years old, so I was expecting bad news. I finally called American Leak Detection, hoping they could help. I was concerned that I might get one of those "we need to replace everything" answers, but that was not the case at all. Jonathon showed up, asked questions, and listened to everything I told him about the problem. He took the time to look everything over and found the problem. While I was expecting the worst news, Jonathon determined that I just needed to order a couple of inexpensive valve repair kits. Jonathon could have approached this job much differently, and performed much more expensive tests, which would have led to the same answer. I am very pleased that he took a practical, common sense approach and solved the problem!! Thanks, Jonathon! I highly recommend American Leak Detection! read more

I can't imagine anyone giving this company anything less than 5 stars. Ron and Stephanie were prompt, professional and friendly. They explained what they found and how they planned to fix it. Their prices are reasonable too and I highly recommend them and this company if you have radiant-floor heating problems. read more

Bottom line: They didn't find the leak and it would have been even worse than that if I hadn't looked for a second opinion. I recommend the Albuquerque Leak Detection service instead. Details: Why did things go poorly? Because the American Leak Detection team never located the leak, despite it being so obvious that a competitor I hired for a second opinion, from Albuquerque Leak Detection found the leak in a few tens of minutes. Poorly also describes the nature of this interaction because the American Leak Detection team didn't have confidence that they found the leak the first time and charged almost $400 to give me a best guess about where they might look next, requiring an additional fee. The additional fee was estimated at almost $2000 and would have required demolition of concrete flooring in my water heater / furnace closet of the garage so that a closer look could have been taken. Fortunately, I didn't accept this recommendation and I got a second opinion. The leak wasn't anywhere near the approximate region indicated by American Leak Detection. Instead, the leak was discovered by the Albuquerque Leak Detector 40 feet away, in the backyard. The leak was the result of a leaky valve off of a hose faucet. After locating the leak, I requested that American Leak Detection evaluate their work and consider giving me a refund. They consented, their manager was professional and came to inspect the situation in two additional visits. But that required two additional visits that accomplished nothing when it came to locating the leak, required many phone calls, and after almost a full month of time after the final visit, I received a partial refund, less than half of the charge for the ill-fated visit. Considering all the cost and time, it just wasn't worth it to deal with this company, despite some of the kind and nice people working there. I couldn't trust them to do the thing they advertise to do and it was up to me to stay on top of the situation, even though I was paying and this wasn't my area of expertise. When it comes to finding leaks, good work means almost everything and good intentions mean relatively little if the leak isn't found. Now, it is likely that this instance was one of the unfortunate cases where things just went wrong. However, because this is a pricey service - no matter who you select - and because of how quickly their competitor was able to demonstrate that they found the leak after American Leak Detection tried for hours, I recommend that you avoid this company and select an alternative. Try the Albuquerque Leak Detector, whose team is led by a chemical engineer who has a well-thought through method for detecting leaks. I found the pricing comparable and respect the Albuquerque Leak Detector team for their professionalism and competence. read more

Did damage to my electrical in my attic when running new pipes in my house. They Refused to fix damage they caused. Had to file a lawsuit against them. Manager uses foul language and yells at you when you complain. Horrible company. Employees drank on job at my house. I have witnesses. Do not use this company. I had outfits of the damage they did to my dryer 220 wire in the attic. Write was arcing a.c. They almost burned my house down. read more

American Leak Detection of New Mexico - Broken electrical wrote caused by American leak detection when running new water pipes in my house. - Plumbing Near Me - Albuquerque, New Mexico

We had a major leak (1 gallon per minute) under our kitchen slab, but we didn't know exactly where it was. American Leak Detectors came and said the leak was under the island, so that had to be removed before the plumber could start jackhammering the concrete. 3 days later and 9 feet from where they said the leak was (guaranteed within 3 feet, my foot!), the plumber finally found it. Before it was found they had to come back out to recheck and got some closer to the actual leak but offered no return of their fee (The your-money-back-or-we'll-come-back-again trade-off. Sweet deal they have!). Buyer beware! They might be okay for wall leaks, but I would use someone else for under-slab leaks. Their misidentification caused major damage to my kitchen that will cost thousands to restore. read more

I was a bit nervous using this business with such low reviews, however, I was pleasantly surprised! They cared enough about my carpets to use cover for their shoes (I have a crawling baby), they worked fast but efficient. Price was fair, the manger Jon even followed up with call to make sure everything was still in order. read more

Worst company we have ever worked with. They are and insurance scam and would not recommend them to anyone.