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    American Eagle Outfitters

    2.3 (7 reviews)

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    10 months ago

    Helpful 2
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    7 years ago

    Helpful 14
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    3 years ago

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    3 years ago

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    10 years ago

    Helpful 3
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    4 years ago

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    5 years ago

    I used to love American eagle! But the brand has gone down hill for awhile now. I typically shop aerie, but the quality isn't the same.

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    Potomac River Running Store - Stay Hydrated!

    Potomac River Running Store

    4.5(97 reviews)
    0.9 mi
    $$

    Terrible customer service!! The employees had zero awareness of who was next in line to help. In…read morehindsight, I should've been aggressive like at a swap meet for attention. Selection: well can't tell you. Waited 25 mins and no one made eye contact with me. Don't worry, I'm happy to spend my money somewhere else!!

    So I've had a mix of experiences. I had previously bought sneakers multiple times and socks. I was…read moretold socks were on sale if you buy multiples but did not ring up with the sale. Dumb me I didn't notice until we got home and I had already opened some. I chalked it up to my fault. It's hard to find in person stores to try on shoes. I am in the 40+ crowd and I value good alignment and the right fit for my family. I appreciate they carry a wide variety of widths as my family all wear wides. This brings me to our last experience. My partner doesn't always love trying on shoes but I find it's the best way to get proper fitting shoes for him. We tried on a few as the new version of his current pair no longer fit so well. 2 team members went to the back at the same time. I could hear one of them very clearly say jeez thanks for taking them they're a handful laughing. I mean if you're going to talk about clients at least do it quietly. Just because I can't see you doesn't mean I can't hear you. The person getting the different shoes wasn't even asking any follow up questions about how does this feel or any follow up to help facilitate finding the right fit. I bought the damn shoes because my husband needed them and I shouldn't have. Nordstrom is far and I hate the parking but at least they value their customers. Pacers doesn't carry as many wides in stock at the location closest to us. I've never felt this way before. We won't be back.

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    Gregory is our first finisher in the #31in31 Challenge!

    Potomac River Running Store - /     
 
 For a closeup view and personal snapshot of the under-foot feel, visit us in-store today!

    / For a closeup view and personal snapshot of the under-foot feel, visit us in-store today!

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    American Eagle Outfitters - womenscloth - Updated May 2026

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