A few weeks ago, I purchased a sport jacket, pants, and two shirts for my son as he prepares to…read morestart his Master's program and needs professional attire. Because of his height, significant alterations were required, bringing the total close to $700, with a substantial portion going toward tailoring. I was told the clothing would be ready on March 20th. So I arrived at 6:00 PM on March 20th to pick it up. When I got there, the manager checked with the tailor and informed me the items were not ready. I then overheard that the alterations had not even been started. The work required included sleeve adjustments on the jacket and both shirts, as well as hemming the pants. I explained that I live in Northeastern Pennsylvania--over two hours away--and asked if the items could be shipped to me. The manager declined and instead suggested I wait about an hour. Given the amount of work still needed, and my schedule, this did not feel like a realistic or reasonable solution. What was most disappointing was the lack of acknowledgment of the situation. There was no apology and no effort to offer an alternative solution that would make things right. As a result, my son will not have properly fitted clothing for his first event. Overall, this experience reflected poor communication and customer service, particularly given the clear expectations that had been set.

Staff was very respectful and knew what they were doing I was in and out both times. Highly…read morerecommend

Walked into DSW in the Galleria Mall in Middletown NY looking for a pair of Clarkes. Stopped a…read moreshort, wig wearing African person and asked where the bedroom/ house shoes were. Without taking her hands off her cart, and taking her eyes off the device she was using, she decided not to look up at me, she pointed and said "in the back on the wall". Ok, rude. She wasn't helping anyone that was evident or to be seen but ok, maybe today is just not her day. I walked to the back and saw the bedroom shoes on the wall. Still didn't see what I was looking for. A pale face, greasy haired woman was approaching me so I decided to ask her. As she approached I began speaking so I could ask about my shoes and she walked right past me without saying a word. When she heard me say "okaaaayyy" she then said, without looking at me " I'll be back. I'm helping someone else" and she kept going. She radioed someone and I was left there standing in the boot section. The short, wig wearing person approached me again and I guess she was coming to help. But she just looked at me like I was ruining her day of fingering her device. So I decided not to accept any help and I walked out. I've already unsubscribed for any emails and stopped all text. I'll shop where I'm welcomed and appreciated.

Lots of choices. Lots of different styles. Terrific clearance rack in the back. Affordable. They do…read morenot accept coupons from anywhere except DSW. Today I bought two pairs of quality leather flats, a pair of brand new sneakers, and a beautiful pair of suede boots for the office. I spent $197 and was given a $20 gift card to use in the next month. So basically I only paid $177 hours. The sneakers alone were only $20 yes. You can't go anywhere and spend only $20 on sneakers now. The average price tag of sneakers is $65 if not more. Very happy. All shoes fit great!

Worst place to buy anything. Parents and daughters beware. I bought a dress for my daughter on 4-15…read moreand while walking around the mall found another dress she liked better. Returned it within two hours. Never left the mall and yet they refused to give me a refund. I could certainly understand if I took the dress home and waited a week or so but this was literally two hours after purchasing the dress and it never left the mall. They refused to return the dress and issue me a credit. Regardless of any kind of policy that might be in place I think commonsense should rule. Losing that kind of money over a two hour time span is ridiculous and they should be embarrassed of themselves.Do not waste your time, do not go here, they are not credible people.

I went in looking for a dress for a Great Gatsby Party,, Windsor had a great selection and the…read moresales ladies, BRIA Thank you so much and Kelsey were so helpful from the start, made it a very easy shopping experience..

I was so happy that I found out about this outdoor store from a friend. It's a fairly new store and…read moreI needed to get some outdoor gear for some winter hikes that I had coming up and as much as it's not REI, it's the sister store. They have some really great things. Some can be pricey, but otherwise overall it's reasonable. They have some great items in here for all different outdoor types. Definitely check it out! I'm so glad I found this gem so close to me. If you love the outdoors like I do and need some gear that you don't have to empty your bank account then this is definitely the store to check out.

Beautiful store with a diverse collection of items at fair prices. Very clean restroom if you need…read moreit. Will visit again soon.

This shoe store has it when it comes down to what you're interested in, along with the price. Most…read moreof the shoes here have a decent selection of styles to choose from, along with many sizes. It never gets too old looking for new shoes each time when we need to. They also carry some other items besides shoes which include, backpacks, and also water bottles to carry. Great deals here, and can't go wrong with that.

My husband got charged twice for the same sneaKers. When we requested the credit, we were told it…read moredidn't go through. we went back to show how our bank had charged us twice, they still want to give us back a credit. We called the bank they had too issue the money back into our bank account and cancel our debit card as a fraud. Shame on this store putting customers up for this game. Now my husband had to stop by the bank to get a new debit card. Be aware of this when buying at this store!

Typical Foot Locker franchise with average customer service however I found prices to be…read moresignificantly higher at this store than other sneaker stores located in the mall. I ended up grabbing only a few accessories that were priced decent and leaving. Not my first choice to shop in the Newburgh Mall but it certainly is an option when doing price comparisons.