To start I've been a customer of American Complete Auto Repair since the summer of 2021. I've also recommended them to other customers, and everything was great. Today however, I had the worst experience I've had. It came from ARTE EMMANOILIDIS. I went there in February of 2021 to get work done so I could pass emissions. I have a 1999 Cadillac Deville. I have various problems with this vehicle. They made the repairs, however my check engine lights was on due to issues with transmission. I was made aware of this and was told that I have to do what's called a Fall back emissions test because of the check engine light issues related to my transmission. I was finally able to do the fall back test and to my surprise I failed. Fortunately the emissions place gave me a wavier and I was able to get my plate sticker. So I returned to the auto shop to discuss what happened, because I was assured that I would pass emissions.
I began talking to ARTE EMMANOILIDIS about what was going on and met with total resistance. Initially he had no clue what I was talking about continuously saying I'm not that smart or something to that effect. Once he finally understood me we argue back and forth for an hour about the work that was done, and in the mist of that, he starts using profanity and to try and deflect, and run away from the problem, I think. He says "I fire customers all the time". As if to say he was firing me, without fix the problem. I show him the paperwork that was given to me by the emissions place. Finally, he decides to look at the vehicle and did some preliminary test and seen there in fact was some issues that should've been repaired during the original repair. However, when I say to him repeatedly, I don't want nothing for free I want what's right he AGREED!!! I asked you're going to do what's right? He says, "Not if I have to pay for it". If its your mistake why wouldn't you have to pay for it? Once I asked that question he said "no I don't" I laughed and then he abruptly had the mechanics that was looking at my vehicle to stop, and he says I'm done. Again, running away from the problem instead of making it right, at least in my opinion. It's pathetic, shameful, and most importantly disrespectful to own up to a oversight/mistake and not make it right!! He agreed there were a problem but didn't agree to fix it even though it should've been fixed in the original repair. ARTE EMMANOILIDIS has terrible customer service skills he is disrespectful and above all else he is not willing to fix a wrong done by the repair place. He should not represent American Complete Auto Repair in any compacity. He does bad business and has no communication skills. I legit got robbed, because the repairs that was suppose to be made wasn't. I don't know What compacity ARTE EMMANOILIDIS works there in, but it seems to me he's a manager/owner/ mechanic. Again, he shouldn't in an capacity work in customer service and probably shouldn't do repair work, he doesn't have the capacity do it right the first time and is unwilling to correct a mistake. I will no longer be a customer at American Complete Auto Repair and ARTE EMMANOILIDIS is the reason. I hope corrective actions taken. read more