Same boat as many of you. Won't start. Have no clue why. Worried about spending 2k on new batteries and that not be the problem. Battery from China. No luck reaching the company. Any of you have an update? read more

Not sure if I'm too happy with this place. They had good service when I was there, but a lot of what they told me was not true about my cart. They told me my batteries and tires were brand new, which turned out to not be the case. I just had to replace the batteries and wires after a year and a half from having them. I kept them up very well too. If they were brand new Trojans, they should at the very least last me 3 years. I tried calling them and getting my initial purchase paperwork but they kept giving me several reasons why they couldn't give it to me. Seems like they were maybe trying to cover that up or just not sure. I would love to talk to them about this just to at least get some answers, but they haven't been willing that's for sure. Wish I could recommend this place, but I just can't. read more

Purchased the cart in July 2021. Just like many other reviewers, we received NO manual. Cart ran fine for about a year, then the issues started. Battery has been replaced 3 times. Cannot keep a charge. I've sent 7 emails to American Carts and called and left voicemails, and to this date have NEVER received a response. We called a golf cart repair company to come out and assess the cart and were told that what we purchased was not a golf cart. The repair company was unable to even attempt to fix the cart and told us it could be an alternator issue but they could not tell for certain. I've been contacting American Carts to try to find out where to take the cart to get it repaired or obtain vehicle / engine specifications and they have been COMPLETELY unresponsive. $8,000 and too many headaches later, we have nothing more than a large item taking up space in our garage. BUYERS BEWARE - THIS IS NOT A BUSINESS! THIS IS NOTHING MORE THAN CRIMINALS THAT WILL TAKE YOUR MONEY AND RUN! read more

Boy....where do I start! This outfit is horrible! They lie first off! The cart itself is decent. However, most of the outfitting is Chinese junk. I had to get an attorney involved. It was supposed to go 25 plus it doesn't not...where I ride it is 35 mph and I told them it needed to go at least 30...no where close. The first weekend I had it both glove box doors broke. I pulled out and heard a large metal pop. Looked around and the welds on the bag holder broke. The biggest thing to me however and what they lied through their teeth about was the stereo. I specifically asked if it had a good sound system. The sales person said "oh yeah it's top notch". I have hearing loss and need a quality system. It is literally a junk $30 stereo with one speaker under the cup holder. It sounds literally awful! When a song is in stereo the sound on one side is like it's being play in a trashcan 10 feet away. A friend who knows stereos said they buy them in bulk and they are literally $30 apiece. You can't pick up a station. Tried hooking an antenna to it and got better static then before. Now, had I paid 6 or 8 grand for it...I might be able to justify it. I have 16k into it. I thought I will pay more to get the quality I want. Junk equipment. Like I said this is a $6000 cart! Stay away! read more

Awesome to work with! Josh answers any questions quickly, is patient in answering any questions, and they are super fair with prices!

If there was a rating lower than a 1 star this would be it. If you have an issue with your cart after your purchase Goodluck trying to get it resolved with these people. read more

I purchased this cart in February 2022 based on the website description. This cart has an awesome look and stance. That's where the positives end. When I received the cart on February 15th of 2022 the delivery was 5 hours later than expected meaning it was near dark when it arrived. Quick test drive in my parking lot was all I was able to do. Seemed okay at that time. Since then, I discovered that it rides like a go-cart where the wheels are attached directly to the frame. Very uncomfortable. The engine is so loud that having a Bluetooth speak is useless. I have sent several emails asking of accessories, manuals for working on it if I had too, and finally to ask if there was anyone in the Houston area that may be able to service this machine. There was no answer from American carts. Without having the engine, transmission, and differential manuals there is no way to trouble shoot or be able to properly maintain this machine or even order a part if I needed to. No parts list. The owners manual is useless as it really only is for describing safety and has no parts lists or descriptions. The fuse box has had a short in it since it was delivered, which requires manipulation to get power to the cart. The battery being only 8 months old will not stay charged. It is a Chinese battery. The engine was stated as being 393cc but is a 372cc per the engine tag. (misleading) Now, either the solenoid or starter are out, because turning the key on supplies power to the cart but won't engage the engine. I have not been able to use the cart as I thought I was, due to the reasons above. When this cart arrive it had 15 hours on it, it now has only 21 hours on it which shows I have not been able to enjoy and use this cart. Picture is attached. The worst part is that I bought this cart from American Carts because I thought you sold an American product, instead I find that this cart is 100% Chinese. Had your website stated that it was Chinese I would not have purchased it. This cart is a total disappointment. I have given them benefit of the doubt for 8 months. If you want a cheaply made cart this is your place, but don't expect any help if you have any problems and live 5-plus hours away. This has been a $12,000 mistake. Buyer beware. read more

I just purchased a 60 V electric golf cart from American carts. Very pleased with the customer service representative, and sales department. They made my experience very easy. I would highly recommend anyone in my community to contact Americancarts.com read more

STAY AWAY I purchased this cart. https://americancarts.com/product/2022-new-american-elite-gas-400-lsv-cart/ Upon receiving the cart I took it down the street and turned around all worked fine so I accepted the cart. When I drove it around the neighborhood at speed I noticed that the modifications to the cart to make it a 4 seater caused exhaust gasses to be sucked up into the passenger area. The modification also makes it a very noisy cart at speed, the leg protector acts as an amplifier of the exhaust. I wrote this to the company; This is my opinion only and not that of a professional. I feel that the cart was designed to not have the step and muffler guard. The muffler guard is causing the cart to be loud, reflecting the exhaust noise to the front of the vehicle. It also acts as a backdraft that causes the exhaust gasses to be sucked into the seating area. Possibly a longer pipe down below the step would alleviate the problem. I absolutely love my cart but I think at this point I need to trade it for an electric cart due to the modifications required to allow for safe passenger comfort. I will miss the 4WD and the high low range but I don't want to modify the cart and then have no recourse but to keep it. I have 4.5 miles on the cart. This was the response; Hi Dave, The return policy must be followed below. It states online and on the invoice at time of purchase All Sales are Final, non refundable. At the time of delivery, you also signed 2 forms stating All Sales are Final. The cart was delivered in brand new working condition and fully operational running good. You later stated you did not want to keep cart due to how loud it was, which is typical for the 400 gas cart. American Carts did offer 2 quotes for exchange to one of the Electric carts. The quote included a $500.00 restock fee due to the cart cannot be sold as NEW again. We did offer the exchange to you in good faith. Both offers were declined. You have now requested just to return the cart for refund. American Carts policy is below. A return or cancellation requests must be in writing and submitted through email found on our website and must follow the policies as written below. Any authorized return will incur up to a 20% restocking fee and additional cost for shipping on returned cart at cost $675.00. The cart will only be picked up once the written request by email is approved. Thank you! Renda This is American Carts policy and it clearly states the Terms and Conditions on our Website. You ordered the cart online and that was confirming you did read all Terms And Conditions. RETURN & REFUND POLICY In order to offer competitively low prices online, we ask that return or cancellation requests be in writing and submitted through email found on our website and must follow the policies as written below: Order Cancellation Policy: Cancellations requested within 1 business day will incur a $500 nonrefundable cancellation fee. Cancellations requested after 1 business day from placing an order online or by phone will incur a 20% restocking and/or cancellation fee in addition to any shipping charges that have been incurred. Any order cancellation request must be in writing and requested through our email found on the website. Return Policy: You may request a return with our customer service department after the item has been delivered. Any returned item must be freight pre-paid by customer. All shipping charges are non-refundable. Any returned item must be in the original packaging and must be brand new, in perfect condition. Any custom made golf carts are non-refundable. Any authorized return will incur up to a 20% restocking fee. Items that are refused and returned due to shipping damage will not incur any return fees. Any Return Request must be in writing and requested through our email found on the website. If you want customer satisfaction go elswere. read more

Thank you americancarts.com we love our new golf cart! I must admit I wasn't sure about this company until I went to look at them on google to find a good rating there. Being a business owner I understand you cant please everyone, but from what google reflected I decided to make my purchase. We went to the shop on Black Friday and just recieved our cart today.....Thanks again! read more

American Carts - Golf Cart Dealers Near Me - Sachse, Texas

Terrible after the sale service. My golf cart purchase from American Carts was delivered damaged and was promised a replacement. Never happened. They are super nice until they get your money. If you have an issue, you might as well forget it cause you won't receive the same great service as you did when you bought it. Buyers beware. read more

We recently bought a beautiful fully loaded lifted golf cart for our children from American carts. Josh and Mac were great. The transaction was quick and easy. We completed the transaction around 9:30AM in the morning. Around 3:30PM the afternoon, I received a phone call from the delivery driver saying that he is in my driveway ready for dropped off. I wasn't available at home because I went to pick up my children from school. When we got back from school, our children got a big surprise and a huge smile on their faces. Thank you Josh, Mac and American Carts a wonderful and fast service. read more

We found American carts ad on craigslist. We made a phone call spoke with the sales representative he walked us through the purchasing process on the website and was very helpful with all the questions we had to ask. Considering they are in Dallas Texas and we were in Ohio we were very surprised to have our car within 14 days. I would recommend this business to anyone. read more

Very easy process to purchase a brand new golf cart.I called and spoke with customer service rep and she forwarded me to the salesman.It took minutes to place my order on Friday and I just received my golf cart this morning.These carts are nice. read more