I'll start by saying I've used American Cab dozens of times over the last five/seven years. When I need a cab in Palm Springs, they were always my first call. Not anymore.
Tonight, I requested a cab and was asked if they could send an unmarked cab. Weird, but I said no since it was late at night. I was told the cab would be there in ten minutes. Driver called to indicate arrival and hung up without saying anything, so I went out to check. There's a cab at the far end of the block, not at the address I gave for pick up. Since it's a busy area, I have no idea if it's even for me. I call back and ask if that's their cab. Dispatcher confirms that is their cab, Cab#26. I ask her to have him come forward to where I am. She tells me the driver is there. I explain that he is not there, but almost a block away. Five more minutes go by, three different phone calls, and the guy finally pulls up. I point out the address on the building. He basically tells me he's there, quit talking and give a destination. I give him my destination and he goes the wrong way. Once he starts in the right direction, I asked why all the problems getting a cab after I've had so many years of good service with them. He whispers that he can't speak about other drivers, but that he arrived where he had been told to go.
He gives me the price (granted, it was $1.73 less than what the meter said) and I gave him what he quoted. He looked at me like I'd spat on his cereal. I told him 'Next time, don't be so arrogant when you pick someone up.' He told me 'Don't give so much attitude!' Seriously? You're late, you're going the wrong way, and you're rude? Never again, American Cab. You totally lost me as a customer. read more
