This review is pertaining to Sweetwater Home Services, LLC in Douglasville, GA, doing business in…read moreMetro Atlanta.
I wish I would have listened to the other review however I wanted to believe that it was just a one off because the review was from several years ago. Everything the previous reviewer said is true. This company was recommended to me by the water remediation company, Flood Masters, after I had a shower drain leak. I should have know when the Owner, Cyrus, showed up at my house in a damn suit to give me a quote. He quoted me 2x as much as my insurance company offered me. We later settled on a price and work began. Work was started on the January 18th, I was told work would be completed on January 22nd. Here it is, January 31st and the work was just now completed.
There were several issues throughout the process. First day was fine, they came in and did demolition. The next work day, they installed my new 3-piece shower but leaving off the shower head and handle. The next work day, Cyrus himself came to paint and install me new light fixture. First red flag came when he claims he couldn't install my light centered to my mirror due to how the "builders" placed the hole...okay, I let that ride. Then I take a peek at the paint on the walls and it was a completely different color than I had indicated I had chosen. After sending him screenshots of our previous text messages about the paint, Cyrus agrees to purchase the correct paint and come back to paint it again. The next day he sends out "one of his guys" that was supposed to repaint my bathroom, re-install my toilet, and paint my dining room wall/ceiling from the drywall repair due to the leak. This person was at my house over 7 hours re-installing my toilet and repainting my bathroom the exact same wrong color again. When the man left I text Cyrus and asked him when was the work going to be comple and notified him that the wrong color was painted again. He acted as if he was totally surprised that the work wasn't complete. He agreed to come the next day to do it himself and get everything completed.
The next day, he arrives bright and early and starts painting my dining room. After that was complete he moved to the bathroom. He repainted, re-installed my shower head and handle, and vacuumed up the mess/dust left behind. Also, due to the paint issue, he even repainted my baseboards white. I was thankful for that. However, to sight, the shower was ready for use but when I went to clean it, I could literally push in the shower wall and it would separate from the handle because it was not sealed/caulked. If I hadn't noticed this, I would have the same water damage all over again.
I figured this out late that night so the next morning I notified Cyrus. He tells me that it's like that because of the type of shower installed compared to my old one...blah blah blah. By this time, I had already consulted a family Plumber to see what should be done. Cyrus made a suggestion and tried to make me feel like the only fix was not good for my pipes behind the shower wall but the family Plumber said otherwise. Cyrus said that he was out of town and actually wanted me to ask my family Plumber to do the job and charge him ...what? Uhmm No!
So, the next day, Cyrus had the nerve to request final payment for a job not complete because I still couldn't use my shower. I quickly told him that we would not be paying anything more until my shower is functional. So then Cyrus said he will send out a Plumber to make sure our shower is safe and functioning without leaks. It turns out the real Plumbers had to re-open the wall to properly fix and seal the shower.
After the work was fully complete, I paid my remaining balance but have yet to receive the "Workmanship Warranty" that I was told that I would receive.
Honestly, it seems as if Cyrus just finds day laborers or cheap laborer, who are not licensed, to perform the work. I will never use this company again. I do not like how the owner does business.
