Following in quotes is my original review, which I am updating here because I am very well…read moreimpressed with the Customer Service reaching out to me to remedy the problems by offering a refund. It was very unexpected of them to be so kind and concerned about the quality of the job. So I have chosen to change my rating from three stars to five. "Badger Brothers Moving of Madison Wisconsin was the company I chose to pack all my stuff from two bedroom house and then load it into a UBF trailer, and I was impressed that they were able to get it all into a 15 linear foot volume with 8 feet width and 9 feet height. There were two workers and it cost me about $2700. I would recommend writing a check because then you save several percentage points from using a credit card. I was told I would get a receipt in my email but I never did so I'm glad I wrote a check each time. The men who did the hard work were friendly and clean and personable and respectable. The only major drawback was that although they said they would be using tiedown roping and that they would have on hand ratchet straps to keep everything from shifting, they did not use either one at all anywhere and so stuff shifted and caved in transit because the trailer's bulkhead is not designed to keep things in place and I told them that. So an antique wardrobe got a hole in its crown. I think I can just patch it but still it's pretty crappy that they said that they would keep things from shifting and then they didn't even try. It could just be that they used the stretchy plastic cling film tape multiple times as a replacement, I don't really know, but I think that it's bad that they lied about it. I'm hoping that nothing else is super broken but time will tell as I unpack. I am also hoping to find the little pegs that are needed to hang shelves in bookcases because no one gave me a pack of "don't lose this it's hardware that's important" do dads. Oh, and the crinkled rice paper lampshades that go on my IKEA floor lamps got demolished because of everything shifting in the trailer. Apparently they didn't think to take them off and collapse them to put them in a box. For almost $3000 they could've done a whole lot better with just a little bit more care. For that reason, I can't totally recommend them unless you watch them like a hawk the whole time."

George and Hez are what truly made my move amazing. They were added to my job at the last minute…read moredue to a scheduling issue they had no control over. My job, even though time and date were confirmed, was somehow scheduled for a different day. Movers did not show as expected that morning. When I called the office, the issue was addressed and George and Hez were quickly assigned to my job. They arrived with smiles, hustle, and genuine care and concern for me and my belongings. Truly amazing guys. While the mix up with my move date and time was less than excellent, the customer service that happened in that moment to ensure my move happened that day made me a fan. It's not a flawless move that always makes people loyal customers. It's what happens to customers when things do not go as expected and what the company does to remedy the situation that creates forever fans.

Blew a tire on the highway late Friday afternoon near Wisconsin Dells…read more Got mini spare on but needed a special tire to match others. Called this discount tire store and Brian the manager found tires to match in Janesville Wisconsin. We could drive far with compact spare so he arranged for tires to be delivered within a few hours to his shop. Got us up and back on the road so we didn't have to wait until Monday. Great service and great manager.

The service is outstandin. Courteous, efficient, quick service. Knowledgeable and ver helpful.read more

Called, and received an appt right away. They shared the directions on what door and had me pull…read moreup... helper removed the goods and paid. The helper was so friendly and the whole process was very easy. It was incredibly reasonable! Great value and easy.

My boyfriend had an old flat panel television to dispose of so we took a little drive out to File…read more13. The recycling process is easy: - head into the office - they'll open the garage door for you to drive in to unload your goods - place the item(s) on the scale - pay per pound for what you're getting rid of (if it's not one of the many, many free items) TVs are 35 cents per pound; the total came out to $14. It was a bit more than recycling through the city ($10 flat fee) but significantly cheaper than Best Buy ($25 flat fee). Also, the woman who helped us said they recycle in the US - the items are not getting shipped off as trash and pollutants to other countries. There's no appointment necessary for drop-offs, and they also offer a pickup service. In the office they have several refurbished computer monitors and laptops for sale at a deep discount compared to retail; if you're in the market for these items it's probably not a bad idea to check them out if you're flexible in what you need. Super nice people and you can dispose of your things in a way that is as environmentally friendly as possible.

So the frig went out and with all this snow - you can't put anything out for bulk pick up these…read moredays. Seems no one really can help much with this cuz of COVID. I called here and found out they will take the old electronic cr** I had sititng in my garage for free. Loaded up the truck - had to pay $30 for the freon in the fridge - but the broken coffee pot, the stereo speakers that don't work, and the lamps that don't turn on...yadda yadda ( u get the picture) were all free. I had a box of Xmas lights and some old power cords and coax cables in a box too. I pulled up and the girl at the window had two guys come out and grab everything , went back to the window and I found out they pay for the wires and the broken lights, so I ended up only owing them like $7.

I took 100 pounds of aluminum they paid out 30.00 called over to alter meters said they pay 1.08 a…read morepound. I never expected that much of a difference i wont be back.

Want to give a shout out to Lawrence and Tory who helped load a moving unit. They were super kind,…read moreefficient and worked HARD. They didn't dilly dally like other movers I've hired in the past. I was very impressed and will recommend this moving company to everyone in the Madison area.

Above Average Moving moved the full contents of my 2 bedrm condo to three local sites (new condo,…read morestorage unit, Goodwill): seamlessly done, on time start, careful handling, experienced in padding/protecting, and in securing the load. Easy to work with. I've used them twice now over several years. The owner, Terry, runs a good organization and retains his employees (a good sign, hard to do in the moving business).