Where to even start...?? I truly wish that there was a ZERO star option!! Will might have good intentions but makes promises that he can't live up to and then you (I) pay/paid the price!!!
My truck broke down while on vacation and initially Will was helpful and towed the truck to his shop and said he'd do what he could. So far, so good. Will said it looked like a crank shaft positioning sensor went out, should be a relatively simple fix. Here's where it all falls apart!!! We were headed further up north, waited and waited for answer on truck...turns out it's more of a fix then initially thought, some mice chewed wires behind fuse box. Okay, so we go rent a truck and continue our vacation/trip up north. Will now has 5 DAYS to fix truck and we can pick it up on Saturday on our way back through. Great!!....5 days later on our way back through: Truck not done!!! Seriously?? So on we continue with rental truck back to Michigan...HAVE to get home for work.
Monday we hear from Will that truck was done on Saturday evening. (Sure it was!!) Why didn't hear from him Saturday when we could've turned around and picked it up? Okay, my next day off is the following Tuesday, I'll come and pick it up then.
Here's where I REALLY take it in the rear: They put the initial crank pos. sensor in, blew that out because it was the chewed wires, but I HAVE to pay for 2 of them?? If Belle tire over inflates one of my tires and it blows I don't get charged for 2 tires!?!?! IMO this was their mistake, but I pay $120.00 x 2=$240.00 and was told.."well we didn't put the mice in your truck" Seriously??? You also didn't diagnose the problem right either!!! He also put a new battery in my truck at $130.00. Have to wonder if I even needed one. I did NOT ask for a new battery!! Let's move on to the real kick in the ass: Even though my truck was NOT done when promised I get charged STORAGE FEE 8 days @ $25.00/day=$200.00!!! Seriously?? For it to just sit in your parking lot? I also was charged 18% interest for "non-payment"...WHAT?!?!..I make it back to Wisconsin to pick up my truck, total bill: $1,360.50, call Will to tell him I'm in Mt. Horeb, his first question: "Do you got my money?" Me: yes
Will: You don't sound too sure
Me: I got your money, bring me my truck
(this because he wanted to meet up the street at a shopping plaza and not at his shop. Kinda weird!!)
Will: I'll be there in 5 minutes
Will shows up with truck on flat bed and says again. "got my money", yes, does my truck run? Yet, he won't take it off the flat bed and let me start it until I pay him. Another point: His web page says he takes credit cards, but I was told I HAD to pay in all cash!!! He then watched me count all the money out twice, then he counted it, then gave me a receipt. THEN....he finally rolled my truck off the flat bed. It did start/run and did make it back to Michigan. My truck used to run like a top, but every since I got it back I have to crank it twice to start it every time now.
Will might be great for locals or simple jobs/tows, but as said in the beginning, he over commits and makes promises that he can't keep and then you pay for them!!!! I also feel like I was treated like I was the criminal like I was going to "steal" my truck back. Meeting me up the hill at the shopping plaza? Having to pay all cash? I truly wish I had the time and the money to talk to Dane County Prosecutor to see if there's any cause for a fraud charge!!!!!
A simple apology for not having the truck done on time and maybe waiving the "storage fee" probably would have went a long way, but I'm not even sure of that with Will's attitude towards me when I did pick up my truck.
Bottom line, ZERO stars....He started out great but maybe needs to take some things off his plate so he's not so busy and can get the things done he says he's going to do!!!!! read more