I recently bought sod from American Sod Company and had it delivered on June 20th. A couple of…read moreyears ago, I ordered from them for another project and had a great experience. The ordering process was easy, the delivery went smoothly, and the sod was excellent. Because of that, I didn't hesitate to order from them again.
We recently started redoing our backyard and needed more sod. My landscaper recommended West Coast Turf, so I started reading reviews. I noticed that American Sod Company had several recent reviews about poor-quality sod being delivered. I figured those were probably isolated issues since I had such a positive experience before, and their price was better, so I decided to order from them again.
On the day of the delivery, I asked the driver when the sod had been harvested. He told me it was cut the day before at around 2:00 p.m. As we started installing it, we noticed that one pallet looked fresh while the other clearly did not. Some pieces were so dried out that they literally fell apart in our hands.
We installed most of it because we had already started the project, and luckily I had ordered extra sod, so we were able to make it work. After thinking about it for a few days, I decided to contact American Sod Company because I ordered directly from them expecting fresh sod, and what I received was not acceptable.
I called the following Monday, and the woman I spoke with said it had been extremely hot the day the sod was cut, so it probably dried out. I told her there was no way it could have gotten that dried out in just one day. She asked me to email photos and explain the issue, saying a manager would get back to me.
Nobody ever contacted me, so I followed up again. This time I spoke with the assistant manager, who also said she would get back to me. After not hearing anything, I called again. She said she had spoken with the manager, who was out of town, and that they had approved a refund for one pallet. She told me it would take a few days.
About a week went by with no refund, so I contacted them again. This time I was told the person who processes refunds was out for the Fourth of July holiday, so it would take a little longer.
As of today, July 20, I'm still waiting for the refund. At this point, I decided to contact my credit card company for help.
It's disappointing because my first experience with American Sod Company was excellent, which is why I chose them again. Unfortunately, this experience has been completely different. Between the poor-quality sod, the lack of follow-up, and still not receiving the promised refund a month later, I can't recommend them. Looking back, I wish I had gone with West Coast Turf instead.