SCAM SCAM SCAM SCAM. They do not answer the phone, the have alzeimer's and dimensia, they don't remember who you are, WHY is American Home Shield contracting with this company ?!?! LITERALLY SIX MONTHS TO FIX A FRIDGE read more

TERRIBLE. Six months after the initial visit and my oven is still not repaired. No communication. Lots of excuses. Tried to cancel or reschedule every visit. read more

I can't say enough good things about American Appliance Repair! This locally owned family business was fabulous to work with in every way. I have appliance insurance through American Home Shield. When my commercial grade stove went out in early November 2017 AHS set me up with American Appliance Repair. Robert came right out, assessed the situation and got right on ordering parts. There were several snafus on AHS's part- lost the order, sent the parts on a slow boat from China. They were almost impossible to communicate with- 45 minute minimum hold time, high rate of calls dropped, no email address to write to. The long and the short of it is that the job was finally finished in February 2018. BUT through it all ROBERT & his wife AMY just kept calling and working through a million obstacles on my behalf. They gave outstanding customer service. Robert stayed past 8 pm just to get the job done. And my stove is in tip top shape now. You can't go wrong with this business. Zo Devine Crescent City CA read more

I have never dealt with a business so incompetent, rude and infuriating before. If you have the option, please save yourself the trouble and do not deal with this sham business. My husband and I purchased our refrigerator in 2013 and our dishwasher in 2014. Our refrigerator started acting up about 4 months after we purchased it. Here it is, August of 2015, and we are still waiting for American Appliance Repair. My dishwasher has been on the fritz for six months, and we are still waiting for this Mickey Mouse outfit to fix it. Disclaimer - Bob, the technician, is very nice. He seems to be frustrated by the process as well, and is always polite. Tony? Absolutely condescending. Each time American Appliance Repair comes out, there is some excuse for why the repair can't be completed - if they bother to come out at all. First the parts they ordered were incorrect. That took six months of calling to get them to come out again, even though they supposedly ordered the correct parts for overnight delivery. Then the computer went out. Then this, then that. Each time the technician does make it out (and expect an appointment to actually be kept about twice for every three scheduled), he promises that he will complete the paperwork to Lemon Law the fridge. Guess what never happens? Most recently, I called Sears to complain, because I was suspicious that American Appliance Repair was fraudulently reporting to Sears that issues are being resolved. Sears orchestrated a conference call and an appointment was scheduled (after my husband and I had been calling and leaving messages for months). Once again, the tech didn't have the correct parts and my fridge continues to not work. An appointment was scheduled for yesterday, and no one bothered to show up! I called at 5:00, when the technician was supposed to be there between 1:00 and 4:00. I was told I was mistaken (although I had written down the time in my planner as the appointment was made) and my appointment was between 3:00 and 6:00. Guess who never showed up? So now I've taken countless amount of time to sit around and wait for this joke of a repair service and my appliances are still not fixed. Infuriating! read more

I have purchased all of my appliances from Sears and have extended protection plans on my washer, dryer, freezer, dish washer, range, fridge, vacuum and line trimmer. American Appliance is the local repair service contracted with Sears. I have used the annual checkup service for 10 years. In addition, I have had major repairs to my dishwasher and dryer. In both cases, after many attempts to repair, the item was replaced with a new appliance. Bob is very knowledgeable and friendly. He is thorough and does a great job. I highly recommend the business. The only drawback - which can be an annnoying issue- is the time frame for repairs. They are the only service in Humboldt County and they can get overwhelmed with calls - especially now that every appliance is made to break down. ( Thanks China...) And they are understaffed due to not having qualified applicants to hire in this rural area. If you are courteous and persistent, or really have an emergency, they do their best to fit you in. Parts can be an issue as they take time to order and often come in with issues. ( wrong or broken). Considering the obstacles they have to deal with, , this business does a great job and I have been very happy with their work for over 10 years. read more

WARNING!!!!!! STAY AWAY!!! WORST COMPANY , and I'll tell you why! Where do I begin..... Let me just first say this is my very first review. I always thought there wasn't a need to do a review until now. I want to warn any body from ever using this business, ever! They are a third party contractor that sears uses for their warranty work, and just so happens to be the only company in the Humboldt county area that they use. (Which is terrible for people like us that pay all that money for extended master protection warranties to be stuck with a company that is run in the manner that this guy Bob runs American appliance) so here's the beginning back in late May 2014y washer dryer combo unit quit working, so I called sears and sears got ahold of this company and set up an app. It took them so long to even call me to schedule the app. But when they finally did after I had to call sears again and again to big them I had an app. Yippi! Not!! The guy who is the owner finally comes to my house expressing his apologies for taking so long telling me a story that his last employee had issues with his wife so he could no longer work.. Ok fine, hoping that that was the problem. NOT. He looked at my stuff and says he needed to order parts...... And said he would be back...... Well here we are in late august and guess what he still hasn't come back! I've tried to call their office a million times only to have this guy Tony answer the phone and tell me "Bobs out of the office and I know nothing about the static of your washer.... I'll have him call you..." Well I never get a call. I even call Bob the owner of the comp on his personal cell phone and leave messages.... And this guy will not return my phone calls!! This is absolutely not how a business should be run! So no I'm taking it up with sears corporate. Which is a nightmare as well. So let me just warn you never never never use this comp if you can avoid them! They are terrible!!!!!! If I could give them a negative star I would but yelp only let's you give 1star as the least.... And if you Bob or Tony at American appliance are reading this then it sure would be nice to have a f*****g call back! J*ek! read more

I only gave these people a 1 star, because I had too...otherwise it would have been -5 stars! American Appliance is the designated 3rd party contractor Sears uses for their warranty work which is how we got working with them in the first place.... As Sears' designated contractor, they have a "steady flow of business" so they are not concerned with customer service/customer satisfaction... It has been an uphill battle trying to get the service man out. The initial request took place on 1/13/2015, we are now months out still in the same condition as the first day we intitiated request! Sorry Sears, your lack of customer service and BAD customer service coupled with American Appliance has just lost you a long time loyal customer... we will never consider buying appliances from Sears ever again. ************************************ UPDATE: 3/24/2015 Refrigerator is still broken...Sears has not received the technicians recommendations so they are not able to grant replacement...still waiting... UPDATE: 3/18/2015 Partial parts arrived and installed, However problem still exists....technician mentioned they are going to recommend replacement of an entirely new model UPDATE: 3/10/2015 the refrigerator is still broken Had an appointment between 10AM - 1PM we waited, waited, waited... Got a Call at 12:15 from American Appliance to let me know they had to reschedule appointment to 3/16/15 BECAUSE PARTS WERE NOT IN!!! UPDATE: 3/3/2015 Had an appointment between 10AM - 1PM, waited and waited and waited...Called American Appliance to only be yelled at that my appointment was not until 3/10/15. CONSIDERING THE DELAY IN SERVICE CONTRIBUTING TO THE LOSS OF FOOD AND MONEY, we asked American Appliance if they could prioritize our service date since our initial inquiry is more than 45 days old - Tony REFUSED TO THROW OFF HIS SCHEDULE. UPDATE: 2/23/2015 Did not receive any missed calls from American trying to reschedule or confirm parts are in while we were away! here we go calling Sears again....this time I filed formal complaints UPDATE: 2/10-20/2015 We were out of town...figured we were going to possibly miss American's calls but weren't going to cancel life just to accommodate them.... UPDATE: 2/9-13/2015 Trying to get ahold of American....cannot get anyone to call back...Sears cannot make an executive decision until the repairman diagnoses problem/fix.... UPDATE: 2/6/2015 We are 10 business days out from parts being ordered...no calls or updates....still with a broken refrig....Sears Customer Service is annoying UPDATE: 1/23/2015 American Appliance came out to do initial inspection. They placed an order for the parts, takes 7-10 business days for parts to arrive. (IT TOOK AMERICAN 10 DAYS TO COME OUT TO DO THE INITIAL INSPECTION) 1/13/2015 initial call to Sears to request service and inspection...meanwhile we eat out $$$ read more

Worst customer service EVER!! I have had a broken dishwasher for two months and they are one lame excuse after another! Very unprofessional extremely unorganized. Sara gives excuses and complains that the wartenty company is lying about parts as she had both boxes there for 4 days when I call and she swears she doesn't have them. I had to call after 72 to make my appointment that they were suppose to go in 24 hrs. It takes a week or longer to come out. Then tech tries to say he's busy it's kate can he not come. Then he comes and completely diagnose issue incorrectly. So asexonf part has to be ordered after waiting 31/2 weeks for first parts. He says he'll get a 24 hr rush on delivery. It's 2 weeks later I called company and he just today is ordering part! It will be in Monday they say. Again totall lies , I'm sure. Any company would be better. Personally I like be Coastal appliance company! They are professional and through! read more

I would give them zero stars if possible. I have never had any business treat me worse than these people. My association with this business is through Sears warranty and extended warranty contracts. .We have been trying to get the repair person to our home for almost two months. They don't answer the phone or return your call. We have had the same switch on our stove oven rack fail twice before. We know the part number as does American Appliance. We have been trying to get them here to replace the switch. If they do call, it is just another excuse as to why they can't show up this week. In last three weeks the first excuse was the technician was sick. The next week he got tied up on a job and it would be to late for him to come by. This week he is sick again. This has been going on since the first week in March. I would recommend not buying any appliance from Sears until they replace this repair service with another company. read more

This company has moved and is probably under new management, because my experience was very different from the other reviews here. Now located in Crescent City, CA / Brookings, OR area. They were prompt and professional with my emergency freezer repair. If you have a freezer full of meat and most of the produce from your garden, you know how stressful of an emergency this can be, but these folks responded promptly and got my situation fixed fast. read more

Update! After calling Sears every day for two weeks, they finally switched me over to Coastal Appliance Center. Coastal Appliance came to my house on February 12th, diagnosed the problem, ordered the parts and fixed it on February 24th. I cannot say enough about this company, they are awesome! As far as American Appliance Repair, I give them 16 thumbs down. Stop doing business American Appliance Repair , you're just wasting everybody's time in our ever busy lives. read more

My first time writing a review 1st my son is disabled with 24 hour care giving. The washer quit working. Had it repaired and a week later it quit working again. This was in Oct. 2016. Here it is Jan 26,2016 and the washer still is not repaired. I have called Sears so many times about this and they are no help at all. I've tried to call Tony and make another appointment, This was Sears idea and they don't even answer the phone let alone return my calls. I almost got into a verbal argument with Customer Service. I want the washer repaired or get another one. I have asked them several times to get another repair company to fix the problem and they keep telling me they can't because American Appliance is contracted with them. The washer has an extended warranty. What is a person suppose to do when they have an incompetent company to work with. I've been trying to be patient but that has gone. I wrote to the Sears Corporate Headquarters and I also filed a complaint with Consumer Affairs in Sacramento about American Appliance. This will take weeks to get resolved and in the meantime the clothes have to taken to the laundry to be washed. I'm going to try again tomorrow to talk to Sears and to American Appliance. I'm thinking about canceling the warranty and go to a company American Home Shield. This is a home warranty program that covers more than just appliances. also I'm thinking about finding a repair person of my own and just pay the price and I know it will be expensive. What a crappy and bogus company. Shouldn't be allowed to have a business license. read more