I ordered a economy car, the order was for a Kia Rio or similar model. When I went to pick it up…read moreall they had was Mustang Mach-e or a Jeep grand cherokee for 3 times the price. Naturally I didn't want to pay more for the rental so I chose the mustang. The range is horrible, you can't even make it to the next city without stopping and charging plus with the cost to charge this is equal to a vehicle that gets 14mpg. I will not be ordering another rental car from them!

This locations service was so awful that I wasn't even able to get my rental car because the desk…read moreagent made up policies that I have never experienced at any other budget rental agency. He refused to honor the rate made online and demanded to see an employee photo id card and corporate credit card in order for me to pick up my vehicle. My company does not even issue those. I travel for work and have never been asked, let alone required to have them. I provided a copy of my paystub with my business card but was still unable to secure my rental. This is extremely frustrating considering my pick up was for 1645 and they close at 1700. There are limited options here in Yuma but I would not recommend this location.

I want to give a huge shout out to Avis customer service agent Betty she works at the Yuma…read moreInternational Airport although I'm just giving this review today I have been renting cars from Avis for the better part of 15 years and during those years no one has stood out in their professionalism and courteous customer service and Betty Betty is very approachable and she answers all your questions thoroughly if there's ever an issue with a vehicle she makes sure that she gets to the root cause of the issue and gets you safely on your way because of Betty I will continue to be a longtime customer at Avis. Bettys positive demeanor and attitude towards getting the job done is second to none in my book thank you Betty for your exceptional service in the vehicle rental industry

We reserved a car online. Avis took our credit card and told us we had a Honda Civic. Because we…read moreare skeptical, we attempted to call the Avis desk to verify our confirmation number, but only succeeded in talking to some sort of central desk who said quite clearly they could not help us. So we took a taxi to the Avis rent a car and waited 15 minutes to be told there was no car. So now we have to take another taxi. Money expended and time spent with no product received. You would think a large corporation could hire competent IT guys. So the lesson is that tech is not reliable at Avis. Do not trust them. Use any other app.

Words cannot express the gratitude I have for my experience with this place-mainly with Gloria! My…read morepartner and I were stuck off of an interstate an hour away from Yuma one night. We were desperate to get home to San Diego but kept hearing from insurance companies and tow companies that we'd have to sit tight til the morning. My hopes were still high in finding a tow company but we needed to secure a rental to drive back home too. The only rental car company currently open was Hertz in Yuma and when I called, Gloria picked up. I very briefly told her about our situation and she was immediately empathetic and she just insisted she'd be there when I got there no matter what. We finally got a tow and headed to Yuma. When I got to Hertz at 10:20pm, Gloria was there ready with our car just as she promised and as she assured me the whole night that she would. She was so kind, personable and understanding-I swear I could have cried when I hopped into that rental. My heart is still so full and I still believe I witnessed a Christmas miracle then. It was such a stressful night and Gloria was just this bright light in it all. I know we were blessed, I know we got lucky, and I still shake my head thinking about it all and smile. I truly felt the Holiday spirit with Hertz! Thank you so much!

They gave me the car with 3/4 of a tank of gas, but indicated I should return it full…read more When I asked upon return the said " you only had to return it with 3/4 full. Too bad for you!

The owner of this ride service company (taxis, etc.) died last year (2022), and his wife sold this…read morecab company to Southwest. The new owner Southwest is OK, but their charges are about 25% higher than another less expensive ride service company (taxi service) in Yuma that has been purchased by a new owner 2 years ago called A#1-2&3 Taxi service, which is now owned by Brian and his wife who rides with Brian everyday. Brian is a polite, older mature gentleman who treats everyone courteously. I do not know Brian's last name because I just met him a few months ago. I am retired and needed weekly ride service (taxi) for yuma city transportation to appointments and weekly shopping. Brian and his wife always arrive on time to pick me up and take me safely and calmly to my destinations. The best part is Brian's charges are always about 20% to 45% less expensive as the other ride services (taxis) in Yuma. Brian has saved me about $65.00 to $70.00 since I started using his ride services since the beginning of 2023. I like that.

DO NOT USE THEM!!! IF I COULD, I WOULDGIVE A ZERO! Driver took over 20 minutes longer to arrive…read more When I told him that that was a big time difference, his reply was 'things happen'. When we got to my destination, he said there was an additional charge to use a credit card. I was going to say,'No, I have cash.' I got as far as 'no...' and he went OFF ON ME! The car was run down and dirty, and the music was loud. I would not recommend Go Green Transportation to my worst enemy!

This lady is amazing! Even though she was unable to assist with my travel issues she still took the…read moretime to use her expertise to search out alternatives and throw in a few travel tips too. There are not enough stars to give her the rating she deserves!

LOOK NO FURTHER... Want to be treated like Royalty?? A vacation should be stress free from the…read moreget go. Lynn Ogata does just that. Our family has been blessed multiple times when we've used Keepsake Connections. It's as easy as a phone call... Once you speak with Lynn, she will do the rest, from travel (airlines, cruise ships), to lodging, to car rental, etc. We have even gotten upgrades with no additional costs involved. Lynn is very respected in her industry. You won't be disappointed. Thank you Lynn for all you do!!

My truck broke down and I needed a vehicle to get me back to San Diego…read more I had a confirmed reservation, prechecked in, and paid. I drove 45 minutes to the airport only to be told they didn't have a car for me and the best they could do was get me a car the next day or can el my reservation. Do better Avis!

My daughter had an appointment to pick up a rental car at 8:00 and it was not available until 8:51…read more Companies used to under sell over deliver now they oversell and under deliver what they can provide. Absolutely atrocious management. Places like this deserve to go out of business.

When in Yuma, don't bother using any other car service or cab…read more Vicks Car Service is the same price as any cab, but unlike most cab companies, he is always on time or early. I was having dental surgery done in the border town of Los Algodones. I told Vick when he dropped me off for my appt. that I wasn't sure when I would be done, though I guessed around 5:30 or 6:00. I said I would call him when I was ready to go. I didn't get out til about 7:30 and it was getting dark. I called Vick and he said he was waiting at the Port of Entry! I was so grateful and relieved! He didn't even wait for my call. He just made a point of being there! All I can say is his service goes above and beyond any other service in the area, Believe me, I had the chance to find that truth out personally. Two cab companies I tried were very late after they had promised they were 10 minutes away! You can be sure Vick will be there when you expect him to be, in a clean car, with a capable reassuring demeanor. I am scheduled to come back to Yuma in late August. I have already booked Vick to pick me up.

Not very dependable, couldn't get a clear answer as to weather I would be picked up from the hotel…read moreI was in. He only said, I'll put you on the list, with a very "bothered tone" to his voice. I never got a definite time, which meant I could have missed my next appointment (flight) (Shuttle) I opted to use "Ride Local" who was right on time!!! 928-488-1497