My truck broke down and I needed a vehicle to get me back to San Diego…read more I had a confirmed reservation, prechecked in, and paid. I drove 45 minutes to the airport only to be told they didn't have a car for me and the best they could do was get me a car the next day or can el my reservation. Do better Avis!

My daughter had an appointment to pick up a rental car at 8:00 and it was not available until 8:51…read more Companies used to under sell over deliver now they oversell and under deliver what they can provide. Absolutely atrocious management. Places like this deserve to go out of business.

I want to give a big shout out to Bryan Garcia! By the time I pulled in here today with my issue I…read morewas pretty upset at a bad situation.. Bryan completely turned around the whole situation and immediately took care of us. The guy even parked the new car next to the car with trouble, had the air going and everything! What a great guy! Thank you Enterprise! This guy ROCKS!

I made a reservation online 4 days before I got a confirmation email and confirmation number…read more Tooday around 8:15 AM, I came to go get the car, not only is it hard to find the location, the girl welcome me and inform me that no cars where available. It was extremely inconvenient this people DESTROYED my plans, this LOCATION is Absolute GARBAGE !! GARBAGE

Everything was wonderful about my rental experience. This location is an asset to the Enterprise…read moreportfolio. I was very pleased with my first experience with Enterprise Rent-A-Car at Yuma international airport. When the vehicle I reserved wasn't available at the time of my arrival and the other similar vehicles in the same class did not provide the equal amount of legroom Angelica and Justice went out of their way to ensure that they found me a vehicle that was comfortable for the needed legroom as I am 6'4". The follow-up communication as to how I was pleased during the course of my rental was extraordinary to say the least. This location is extremely professional and Enterprise is fortunate to have these people working for it. Thank you again for the service provided at Yuma international airport on December 23rd 2025

Josh and his team Made everything seamless and quick! Really…read moreappreciate the great customer service! Thanks Fellas!

They gave me the car with 3/4 of a tank of gas, but indicated I should return it full…read more When I asked upon return the said " you only had to return it with 3/4 full. Too bad for you!

Be careful of this office!…read more I was charged a Fuel & Service fee even though I returned the car with slightly more fuel than it had at pickup. I have photos from both pickup and return to support this. I tried calling the Yuma International Airport location multiple times and no one answered. Now I have to resolve this through my AMEX customer service instead of the local office. Make sure to take photos of the gas gauge at pickup and return, because fuel charges here seem to be applied without proper verification.

Very pleasant, helpful folks...great customer service and a painless process…read more Would definitely recommend.

Extremely Disappointing Experience…read more I reserved a cargo van on June 28th for July 14th at 8:00 AM at the Budget Truck Rental location at 3040 S Pacific Ave, Yuma, AZ. I received a confirmation email and printed it out. I also called the local office six times the week before to confirm the reservation, and each time I was told the van would be there. When I arrived at 7:45 AM, the office was closed. It didn't open until 8:15 AM, even though the posted hours said 8:00. When someone finally arrived, they told me they couldn't find my reservation. I showed them my printed confirmation, and only then did they locate it--but they still said they didn't have the van I reserved. This caused major disruption. I had taken time off work, and someone else had done the same to help me move. I called customer service and was told a manager would call me back within 30 minutes. That never happened. I called again and was told to wait two hours. Still no call. After multiple follow-ups over two days, I finally spoke with a manager who told me there was nothing they could do--not even from Phoenix, which I offered to drive to. This was an incredibly frustrating and unprofessional experience. A confirmed reservation should be honored, especially after multiple confirmations. I would not recommend this location to anyone.

My first experience here wasn't that great, but the two times after were excellent…read more They are pretty efficient, the lady working the counter is pleasant, and they are cheaper than U-Haul. The trucks are also in decent shape. In short, I recommend this Budget location.

I want to give a huge shout out to Avis customer service agent Betty she works at the Yuma…read moreInternational Airport although I'm just giving this review today I have been renting cars from Avis for the better part of 15 years and during those years no one has stood out in their professionalism and courteous customer service and Betty Betty is very approachable and she answers all your questions thoroughly if there's ever an issue with a vehicle she makes sure that she gets to the root cause of the issue and gets you safely on your way because of Betty I will continue to be a longtime customer at Avis. Bettys positive demeanor and attitude towards getting the job done is second to none in my book thank you Betty for your exceptional service in the vehicle rental industry

We reserved a car online. Avis took our credit card and told us we had a Honda Civic. Because we…read moreare skeptical, we attempted to call the Avis desk to verify our confirmation number, but only succeeded in talking to some sort of central desk who said quite clearly they could not help us. So we took a taxi to the Avis rent a car and waited 15 minutes to be told there was no car. So now we have to take another taxi. Money expended and time spent with no product received. You would think a large corporation could hire competent IT guys. So the lesson is that tech is not reliable at Avis. Do not trust them. Use any other app.