As 1778 August 20,2027 My fiancé and I got to have the pleasure of having Ashley as our flight attendant on our flight to Cancun. From the start she was so sweet and helpful. She helped get everyone to their seats and even when people sat in the wrong seat she treated everyone with patience and kindness. She was lovely to everyone throughout or flight. I hope to have her again. read more

My experience with American Airlines has been absolutely unacceptable. The way this situation was handled was frustrating, inconvenient, and completely disrespectful of my time and money. I went directly to the American Airlines ticket counter to purchase a ticket with CASH. Instead of allowing me to complete my purchase, I was told I had to pay with a card. So I had to go out of my way to put money on a card just to buy my ticket. I followed their instructions, paid for my ticket in full, and completed my reservation for a 9:00 AM flight to San Francisco. Then, in the middle of the night, I woke up to an email informing me that my entire flight had been canceled! ARE YOU KIDDING ME? You make a customer jump through hoops just to purchase a ticket, accept their payment, confirm their reservation, and then cancel their flight overnight? How is that acceptable business practice? Where is the consideration for the customer who has already spent time, money, and effort making travel arrangements? What makes this situation even more frustrating is the lack of a clear explanation for why my flight was canceled. I should not have to chase down answers after doing everything I was instructed to do. If an airline cancels a customer's flight, the least it can do is communicate clearly, explain the situation, and provide a reasonable solution. And what about the inconvenience you caused me? I planned my morning around a 9:00 AM departure to San Francisco. I made my reservation in good faith and expected to travel as scheduled. Instead, I was left dealing with a canceled flight, disrupted plans, and unanswered questions. Customers have jobs, appointments, family obligations, and places they need to be. Our time matters! American Airlines needs to understand that customers are not just transactions. We are people spending our hard-earned money, and we deserve to be treated with respect. Making someone go through the trouble of loading money onto a card to purchase a ticket, only to cancel the flight afterward without a clear explanation or an acceptable solution, is an extremely frustrating experience. A refund alone does not erase the inconvenience, wasted time, disrupted plans, or frustration caused by a canceled flight. Customers deserve more than an automated email in the middle of the night. They deserve answers, communication, and meaningful assistance. I want American Airlines to explain why my flight was canceled, why I was required to use a card instead of cash at the ticket counter, and what the company intends to do to address the inconvenience this caused me. This experience has seriously damaged my confidence in American Airlines. Based on what happened, I would think long and hard before trusting this airline with my travel plans or spending another dollar with this company. AMERICAN AIRLINES NEEDS TO DO BETTER! If you are going to sell tickets, take people's money, and confirm reservations, then take responsibility when those plans fall apart. Customers should not have to fight for basic answers or be left wondering what happened to a trip they already paid for. Terrible experience. Unacceptable customer service. Poor communication. No clear explanation. This is NOT how paying customers should be treated. American Airlines, I hope someone in management actually reads this and takes responsibility. Customers deserve better, and I will not stay silent about the way this situation was handled. This is the second time I've had a big incident to wear it and caused a problem and I had to cancel other reservations due to the fact that they keep canceling my flights after I pay for them, but won't tell me why read more

Buyer Beware - Admirals Club Day Passes Scam We paid $160 for two American Airlines Admirals Club day passes during a long layover in Charlotte, only to be turned away--not because the club was full, but because they were reserving space for annual members. The real frustration? American Airlines refused to refund our $160 for a service they chose not to provide. We were told the passes are good for a year, but we don't travel frequently and purchased them specifically for that layover. After several contacts with Customer Relations, we received plenty of apologies and explanations about the fine print--but no refund. $160 may not be a significant amount to a large airline, but it is significant to customers who deliberately chose to spend that money for an experience they never received. Buyer beware: You can pay $160 for Admirals Club access, be denied entry, and still be denied a refund. That's a disappointing way to treat customers. read more

Had a business trip and made a little mini vacation with my hubby. American Airline SFO to DFW and Back Flight 2904 and 1996 Everything want great. I was updated on email on my gates. Check-in was all online a simple. All the staff was friendly and helpful throughout my flight. In addition, seats were very clean. Will fly again. read more

American Airlines - Airlines Near Me - San Francisco, California

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My flight from SFO to Philadelphia was ok, I slept through the entire flight lol I was awakened by a toddler who was crying but I just did my best to ignore it and go back to sleep Flight left on time and arrived on time, crew was friendly read more

It's true, AA is the new Spirit. From gate staff to staff on the plane it's very obvious they are cutting corners. And it's not delay due to weather it's due to errors and miscommunication and ... well low quality staff. I fly a lot and I remember when AA was a decent airline. Those days I guess are gone. They offer the lowest level of customer service and offer the worst experience now that Spirit is gone. I would avoid booking, I would pay extra to fly with a different airline and be more confident about my trip. read more

American Airlines - This was the 10th delay to this flight. Third time AA flight is not on time for me - Airlines Near Me - San Francisco, California

They left my son and I on another city after the flight was diverted. Boarding pass said departing at 5am and at 3am, the passes were gone. Had to spend money on a hotel room and ubers, just to take an amtrak home (train was a better ride) read more

American Airlines - Airlines Near Me - San Francisco, California

Straight to the point here: if you're looking for the absolute worst airline out there, this is the one for you. Always late, again today and never a reason why. I try my absolute best NOT to fly this terrible unreliable airline!! read more

This experience with American Airlines has been extremely disappointing, not only because of the damage to my belongings, but because of the complete lack of accountability and assistance I received afterward. I want to make it very clear: I did not choose to check a bag. I traveled with a carry-on specifically because I wanted to keep my belongings, including my employer-issued laptop and personal items, with me and avoid exactly this type of situation. However, due to limited overhead bin space and insufficient capacity on the aircraft, I was forced to check my carry-on at the gate. I had no choice in the matter. This trip was for a family wedding, and unfortunately, the damage to my luggage resulted in the loss of my wedding attire and other important personal belongings that were needed for the event (see photos of soaking wet clothes and surface pro laptop plugged in that no longer turns on). While damaged clothing alone is frustrating, the much more serious concern is that my employer-issued laptop was also damaged while my bag was in American Airlines' possession. I work remotely, and my laptop is essential for performing my job. Because of the damage sustained while my belongings were under American Airlines' care, I am now unable to work and may be forced to personally incur unexpected expenses to repair or replace equipment that was damaged through no fault of my own. I took the necessary precautions by traveling with a carry-on. I intentionally kept valuable items with me because I understand the risks associated with checked baggage. However, American Airlines' lack of available overhead space resulted in me being required to surrender my bag, placing my belongings in the airline's custody. Once the bag was taken, I expected it to be handled with reasonable care. What has been most frustrating is being told that I am responsible for the consequences of damage that occurred after American Airlines required me to check my carry-on. The lack of empathy, accountability, and willingness to provide any meaningful assistance has been extremely disappointing. This situation has significantly impacted both my personal life and my ability to work. A trip that was meant to celebrate an important family milestone was negatively impacted, and I am now left dealing with damaged belongings, disrupted work, and unexpected expenses. read more

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Cancelled flight twice going from MCI to ORD due to weather. It sprinkled at 2 pm. Then they forced people to use their "valet" service and checked my bag only to steal my keyboard from it. I will never use American Airlines again. Worst experience I have ever had flying. read more

Sometimes a Journey Touches Your Heart... On our way back from Turkey to the United States, we bought our one-way tickets at the very last minute. Turkish Airlines was completely full, so we flew with American Airlines in Business Class. What started as a last-minute decision turned into a truly beautiful experience. But what touched me the most was one of the flight attendants who took care of us. She was an older woman, around my mother's age. Her smile, kindness, elegance, and professionalism genuinely moved me. I couldn't help but think that perhaps she could have retired long ago, but maybe she still chooses to work for many different reasons. Whatever the reason, she was there doing her job with pride, dignity, and an incredible level of service. Her service was absolutely outstanding. What touched me even more was seeing that American Airlines values people without discrimination and without judging them by their age. It reminded me that age should never determine a person's value, ability, or place in society. Every person deserves respect, dignity, and the opportunity to work and contribute. That is why I want to express my sincere thanks to American Airlines once again--not only for the excellent service, but also for representing this important value: respecting and valuing people regardless of their age. To me, this is one of the things that makes America special: giving people opportunities, respecting their dignity, and recognizing the value of every individual. God Bless America! From now on, when I travel domestically in the United States, American Airlines will always be one of my first choices. I will gladly recommend them to others. Sometimes a flight is more than just getting from one place to another... Sometimes a person's kindness, dedication, and dignity remind you of the beauty of humanity. #AmericanAirlines #FlyAmerican #AmericanAirlinesExperience #GodBlessAmerica #USA America AmericanSpirit GreatService @americanairlinesjfk @alibabamediterraneancusine @americanairlines_runclub @americanair read more

I would like to recognize Elizabeth Alonso from Baggage Service at the Miami (MIA) station for providing truly exceptional customer service. On June 1st, I traveled on American Airlines Flight 525 from New York (JFK) to Miami (MIA), departing at approximately 11:15 a.m. After arriving in Miami, I accidentally left my garment bag on the aircraft. This was completely my mistake and not the fault of American Airlines. I filed a lost item report but had not heard anything back, so I returned to the airport early the following morning hoping there might still be a chance to locate it. When I arrived, I met Elizabeth Alonso in Baggage Service at Miami International Airport around 6:00 a.m. and explained my situation. She listened patiently to my story and was honest in telling me that sometimes lost items are found and sometimes they are not. However, instead of simply following the standard process, she decided to go above and beyond. Elizabeth explained that occasionally items are left at the gate rather than making their way through the normal lost-and-found procedure. Although it was not part of her regular responsibilities, she personally went upstairs, through security, and checked the gate area herself. To my surprise and tremendous relief, she found my garment bag. What impressed me most was that Elizabeth didn't have to do any of this. She could have simply referred me back to the lost-and-found process and moved on. Instead, she took ownership of the situation, showed genuine care, and made an extraordinary effort to help a customer. Employees like Elizabeth Alonso are what make a company stand out. Her professionalism, compassion, initiative, and willingness to go the extra mile transformed what could have been a very stressful experience into a positive one. Please extend my sincere thanks to Elizabeth and recognize her for the outstanding service she provided. She is a tremendous asset to American Airlines and a wonderful example of what great customer service looks like. -- Phil Wexler Grateful American Airlines Customer most people love to post negative views about Airlines, but they went out of their way from me read more

Had an enjoyable flight from SFO to Baltimore to attend a wedding. The food and my Bloody Mary tasted pretty delicious. The seat was comfy and clean. The service was great as well. Hope I'll get the same experience on the way back home to SF. read more

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I was traveling through American Airlines (AA) from Santo Domingo to Chicago with a connection flight in Philadelphia. My flight in Philadelphia to Chicago was canceled and an AA's agent provided me a hotel and a meal because of the cancelation. The agent who assisted me, told me that I can send an email in order to request a refund for the transportation because the hotel that he got me didn't had any shuttle sevices. He did my reservation in a hotel that was in another city, 30 minutes away from the Philadelphia's airport at night when there's no traffick, you can imagine how far was the hotel where the reservation was made. So, I had to pay for UBER services, one for getting to the hotel and another one for going back to Philadelphia's airport. I sent the email in order to make a complaint for getting the refund for the UBER services, that must be covered by AA, like the agent told me because the flight was canceled by the airlines. Guess what?, American Airlines didn't refund me the payments that I had to do because of the flight cancellation that they did...That behavior and action show how untrustfull, untrusworthy, disregarded, disrespectful and irresponsible American Airlines is. read more

I am absolutely furious and disgusted by how American Airlines handled my situation. NOTE: I never post a review but this experience was absolutely ridiculous. Your airline delayed my flight by OVER THREE HOURS because, according to your own staff, the captain was "taken away last minute for another flight." YOUR delay caused me to miss my connection, and what followed was a complete failure in customer service and accountability. American Airlines then changed my connecting flight to a COMPLETELY DIFFERENT AIRLINE without my permission, while simultaneously REFUSING to let me standby for one of their own flights. I was left stranded at the airport for approximately TEN HOURS overnight. I called customer service MORE THAN FIVE TIMES throughout the night and repeatedly received conflicting and inaccurate information each time. One representative essentially told me, "Sorry, you are on your own." How is that remotely acceptable after YOUR airline caused the disruption? I was also refused a transportation voucher and uber was $60+ to the hotel from airport and I could not afford that nonsense! American Airlines caused the delay, caused my missed connection, mishandled my rebooking, refused reasonable assistance, and left me stranded overnight. Take accountability! This was disgraceful and has seriously made me reconsider ever flying American Airlines again. read more

ABSOLUTELY TERRIBLE. I've been on my honeymoon in st Lucia a remote island for 3 DAYS and I've been without ANY of my luggage for 3 DAYS. No NOTHING. Our flight got cancelled and then we got rerouted and our luggage got stuck and we have been in contact with the airline every day we have been here and it's been oh it'll be here "tomorrow" for 3 DAYS. No urgency or anything accommodations by the airline. Absolutely ridiculous!!!!! It's been H E L L. read more

Absolutely trash. No one can do their jobs right. Delays equaling 12 hours on top of not being properly checked in. With a child at home throwing tantrums because he cant handle the delays. "So sorry. Here's $75 that can only be used by you and expires within a year." Are you kidding me? The flights were 300 one way and you cant even give me half that?! read more

Extremely Disappointing - American Airlines Needs to Do Better This was my fourth time flying with American Airlines since arriving in the USA, and unfortunately, it has been consistently disappointing. I have flown with several other airlines during my time here, and American Airlines has by far provided the poorest experience. On this occasion, we sat on the plane for approximately two hours due to a delay, followed by a two-hour flight. That meant around four hours onboard, yet not even water was offered. For an airline of this size, I find that level of customer care unacceptable. The delay caused me to miss my connecting flight. American Airlines simply reassigned me to another flight without any consultation about whether the new connection was suitable. I was then left waiting approximately six hours for the next flight after arriving late at night. There was very little consideration for the inconvenience caused and no meaningful attempt to take responsibility or assist. I understand that delays happen--what I don't accept is poor communication and a lack of basic customer care when they do. As a Qantas frequent flyer, I am disappointed enough by my experiences that I intend to provide feedback to Qantas. If this is the standard of service being provided by an affiliated airline, I believe it deserves attention. Four experiences with American Airlines have been more than enough for me. Unless there is absolutely no alternative, I would choose another airline. read more

I fly back-and-forth from Phoenix to San Francisco almost weekly. Out of my last nine flights this was the one that was finally on time. Get loaded on the plane,taxi out, and the loudspeaker goes off that we're gonna sit on the tarmac for an hour because of weather. (FAA reports zero weather issues on their website). Very rarely can you hear what's going on over those loudspeakers on the plane so I picked up the phone and called customer service. David answered the phone and seemed friendly enough at first, but then turned into the biggest jerk I think I've spoken to quite some time. He had no information and said I'd just have to figure it out when I landed. I really like American Airlines, the planes are fairly comfortable, the gate agents are pretty helpful, and I haven't had a bad flight attendant in the last year that I've been traveling like this. This whole not on time business it's not really acceptable though. Not sure what's going on, but I pay for a service that has consistently not been what I paid for. I guess it's just business and the customers time is less important. read more

American Airlines - Airlines Near Me - San Francisco, California

We arrived at DC airport from Greensboro, NC around 12:15pm. Originally our flight was to take off at 1:59pm arriving in Madison at 3:21pm. I was traveling with my 8 year old daughter. The flight was delayed and stated it wouldn't take off until 2 something... then it got delayed again wasn't going to take off until 3:07pm, then it was 4:17pm, then we were told there was maintenance needed (a tire needed air), then the tires needed to be replaced, then the cabin pilot timed out so a new one needed to be assigned, then the pilot timed out and needed a new one... then the flight was canceled! At 8pm we had to ask the desk to rebook us... our next flight was supposed to be at 10pm, that was delayed to 12:53am... then delayed again until 1:33am, but it was canceled at 11:45pm. We had to book our own flights with the help from another passenger to CHICAGO! We BARELY made it to that flight. we ended up waiting in Chicago for a flight at 640am. I have Stage IV cancer and had a chemotherapy infusion that I missed. I also missed taking my targeted immunotherapy pill in the evening and the morning! American Airlines DOES NOT care about their passengers at all! I attempted to contact them MULTIPLE times. I tried to go to the customer service counter only for the woman behind the counter to say to me "we're closed" EXTREMELY rudely! I tried to contact a supervisor only to be told "we're sorry" ... WTF!!! Seriously... Then they lied and said it was due to air traffic control... it wasn't we watched them work on the plane for 3 hours! I will take this as far as I can! I asked for compensation... nothing not a meal voucher, a hotel voucher NOTHING! they refuse to reimburse either. And the staff is BEYOND RUDE! read more

American Airlines - showing they would send us a second meal voucher. never happened - Airlines Near Me - San Francisco, California

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If I can give 0 stars for experience me & my husband had I would. On June 6th,2026 we were traveling from Miami to Dallas. 20 minutes before landing (on an already almost 3 hour flight) we were told we were being diverted to Houston due to weather. Once landed in Houston there was no gate for us to depart the plane so they left us on the plane for almost 4hrs!!! When off the plane, FINALLY. It was close to midnight, a lot of us passengers concerned what would occur got in line to speak to an attendant. After she spoke to a few of us she got on the loud speaker and yelled (not exaggerating this) FOR THE LAST TIME NO I DONT HAVE AN UPDATE, NO I DONT KNOW WHATS HAPPENING , NO I DONT KNOW WHATS HAPPENING WITH YOUR LUGGAGE SO DO YOU AND I A FAVOR AND GET OUT OF LINE. YOU WILL RECEIVE AN EMAIL WHEN THERES AN UPDATE. At this point they did offer us a hotel for the night and a meal voucher. (In which we were unable to use anywhere they told us we could even use it at) We proceeded to our hotel(Thankful for). I woke up just a few hours later and continued to check my emails. 4am nothing , 5am nothing , 6am nothing , 7am nothing . I finally decide to call In. "OH yes Ma'am you have a flight at 10am" We rush over to the airport. When trying to get through to the terminals we were unable to use our electronic tickets as the tickets passes sent to our phones stated they departed Sunday but arrived Saturday. So they glitched out and would not scan us through. We were told we had to go get in line and get paper tickets printed. Headed over to the line .. HUNDREDS OF PEOPLE were already there. & to add to our luck the machine kept jamming. American airline assistants kept assisting other flights instead of the diverted line . We waited in this line 5 hours ! So Guess who missed their flights ? And their connecting flights ? WE DID . There was also no more flights for the rest of the day . Guess who's luggage was also still on the plane . OURS. Guess who still stayed in Huston for a 3rd day . We did . At this point we are starving . Needed clothes , needed to brush our teeth . And after speaking to an associate at American Airlines on the phone (told us we can get reimbursed $100 for a rental ) Decided to go get a rental car, get a good bite to eat , some clothes and essentials. And some MUCH NEEDED REST. day 3 . Finally found a way home Huston to Phoenix . Phoenix to Sacramento. Today July 15th I am still continuing to file complaints with American to try and get reimbursed. They state they are not obligated because of weather delay. Day 1 was weather delay, I 100% agree . But day 2 was not. I Am 32. My husband and I have been together 14 years and this was the first time we could afford to save up and travel. Every penny counted . I will continue to file complaints and write reviews until someone hears me out. read more

It was Amazing flight from checking in in Monterey ca to Dallas the gate agents they was so professional and so friendly.they was awesome. I been living in Monterey for the last 15 years .i had to go to Oakland to fly in and out . And the hassle of the TSA in Monterey was no problem not even five minute I regret this and when I come back to Monterey, I'm gonna tell the whole world that they don't need to go anywhere else but from Monterey fly out thank you so much and then. I met our sweet and beautiful pilot. He was so friendly. He was amazing. His name was John and the crew. They were so friendly and so nice. I had the best seat on the plane American Airlines you are amazing not just five star 10+++++ read more

6 hour flight delay without timely notice. I didn't realize until I was at the gate ready for boarding. 2 weeks earlier I experienced delays to / from Los Cabos. I can see why American rates at or near the bottom for punctuality. Given a choice in the future, I will choose a different airline. read more

I wish I could give no stars. I had a total of five flights on one trip every single one of them was delayed by multiple hours. The icing on the cake was getting home into DFW and we landed in terminal A and they sent our bags to Terminal C. read more

American Airlines - Airlines Near Me - San Francisco, California

An absolutely unacceptable travel experience from beginning to end. After this trip, I will make every effort never to fly American Airlines again. Our first flight of the day out of New Orleans was delayed for more than six hours because of a mechanical issue--even though the aircraft had apparently been at the airport overnight. Because we could not wait that long, we arranged alternative transportation. American then automatically canceled every remaining segment of our itinerary. We spent more than an hour on the phone getting the flights reinstated, only to receive an automated message shortly afterward saying that our reservation had been canceled again. We called back and spent another hour trying to fix American's mistake. By that point, we were told that only one seat remained because American had already given away or resold the other seat. As a result, I had to pay more to take the original flight, while my fiancé had to drive six hours to another airport because there were no longer any flights available for him. The problems continued during my connection at Dallas-Fort Worth, where my connecting flight was delayed five separate times. I found another American flight that appeared to be operating on time and went to the gate to politely ask whether switching might be possible. The gate agent, Roxanne, working at approximately 6:00 p.m. on Thursday, July 16, was shockingly rude, dismissive, and unnecessarily hostile. She made no effort to explain the situation, offer alternatives, or show even basic professionalism. I understand that airline employees deal with stressful situations, but passengers should not be treated with contempt simply for asking a reasonable question. I was previously an American Airlines rewards member and have an American Airlines credit card. After the six-hour mechanical delay, the repeated cancellation of our reservation, more than two hours spent on the phone, the loss of one passenger's seat, the additional expenses, the six-hour drive, five further delays, and the appalling treatment at DFW, I am finished with this airline. American Airlines did not merely experience operational problems. It repeatedly mishandled those problems and treated us as though the consequences were ours to absorb. I strongly recommend choosing another airline whenever possible. read more

Terrble flight. Terrible people. Fraudulent website. Flight was downgraded in size last minute. Smaller plane meant no amenities (wifi, charging, etc....). It also meant your carry on luggage was going to be checked at the ramp. I watched the staff THROW our bags off that ramp. Chuck them high and far. Bags meant t be with their owners. Likely with breakable items. THROWN LIKR TRASH. My ticket was changed to a worse spot at the last minute, as well. Moved to the exit row because a family had small kids and needed to sit together. And then the bags were returned to us so lste that multiple people missed or almost missed their connecting flights. And when you try to complain on the webform on AAs website, it twllsnyou theres an error in your comment and it cant be submitted. It aays comments cant have personal information like birthdays or ssn. I made sure to edit that comment MULTIPLE TIMES to remve any use of I, My, We. I changed the wprd plane to vehicle. Rephrased staff/workers/employees etc.... and no amunt of rewording allowed submission... because the site is fraudulent. They do not want to and will not hear or respond to your concerns. read more

Customer service is consistently terrible, especially at the Philly location. No regard for accommodations or mistakes on THEIR behalf.

WORST AIRLINE EVER!!!! I am a disabled war veteran and I despise flying since they made it for everyone and wrecked it for most of us. They asked me to take a later flight for a credit. I have to have a widow seat because I get anxiety and can't stand being between people. I was told by the stuart that it was confirmed that I would be flying on a later flight. I waited patiently until everyone was loaded and then they told me 'sorry, we have space on the plane' and forced me to sit between two huge people instead of giving me my seat back. JUST RIDICULOUS!!! DONT TRUST!! DONT VOLUNTEER FOR ANYTHING BECAUSE THEY WILL SPIT IN YOUR FACE ONCE THEY GET WHAT THEY WANT!!! JERKS!!! read more

I applied for a citi Advantage card through American Airlines because I received a brochure on a flight that was worth 80,000 miles. Unfortunately, I only received 65,000 miles. I spoke with many people from both Citi and American who were unhelpful. I sent many emails including the brochure. I was denied the extra miles with no explanation, even though I sent them the brochure they gave me. Don't take the brochure or get the card. It is a big lie! They are unhelpful and don't care about customer service. read more

American Airlines has become the most undependable airlines. In the course of the last 12 months, their failure rate has been at least 70% for my flights. read more

My recent travel experience with American Airlines from Seattle to San Antonio was extremely frustrating and disappointing. My flight was delayed multiple times throughout the day, resulting in significant disruptions to my travel plans. What should have been a smooth trip turned into a long and stressful travel experience filled with uncertainty and constant schedule changes. Due to the repeated delays, I had to be rebooked on a different flight and ultimately arrived in San Antonio much later than originally planned. I was scheduled to arrive around 8:30 a.m. on June 3, 2026, but did not arrive until approximately 5:00 p.m. As a result, I lost nearly an entire day of a short three-day trip and missed valuable time with my family. While I understand that delays can occur for a variety of reasons, the frequency of the delays and the impact they had on my trip were extremely disappointing. Travel plans, rental car reservations, and family commitments were all affected because of the extended delays. I appreciate the efforts of the airline staff who assisted with rebooking my flight, and everyone I interacted with was professional and courteous. However, the overall experience caused a great deal of stress and significantly impacted the quality of my trip. I hope American Airlines continues to improve communication with passengers during delays and works to minimize disruptions whenever possible. Unfortunately, this experience did not meet the level of reliability I expected when booking my travel. read more

Horrible customer service. please read all reviews and look for other airlines. This airline seems to make it extremely difficult to reach anyone. read more

6:30am, 2 hour flight to Dallas was delayed multiple times due to mechanical issues. Final delay of 4:01pm flight was due to weather. Arriving in Dallas around 8:30pm, this caused a missed connection, and no other flight was available for the day. AA would not provide a hotel since the delay was due to weather. If the flight had left any of the other many times it was supposed to, it would have missed the weather. Sitting in the first airport for 13 hours and the next for 11+ hours (overnight) with only a $12 meal voucher in the middle of the first day is horrible customer service. I will never recommend AA and hope to never have to use them in the future. read more

American is not my usual but I am happy to take it when the schedules align better. Tie particular trip to NYC with a sleeper bed was on time with good service. read more

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American Airlines is the worst airline I have dealt with this year. The constant extreme delays. Was stuck in DFW for 3 days in January. A 10 hour delay pushed by the hour in April and now a flight that got pushed from 4 PM to 10 AM. I've had other people taking other airlines to the same destinations at the same time that were able to take off. There are never any accommodations. This is the very last time I fly anywhere through AA. read more

This airline was actually pathetic. Multiple delays, we almost missed our second flight, do they even know what they're doing? Avoid this airline at all costs. read more

No air conditioning until take off. On a 110 degree day. Soaking wet before take off.

Customer service is lost on them! I was supposed to be getting a refund for a flight that was never boarded because my family was turned away at the airport. Hank Lawson was the customer service representative who was supposed to have credited my bank account. In writing--in an email he sent I was supposed to have waited 14-21 business days for the credit. We are now at 23 business days and still no credit. And now, when I call in, the customer service team is ducking me. I was told I would get a call back last week in 24-48 hours. No call. I called this week and then I was told I would get a call back from Hank in 10-20 minutes. No Call. I call them and then I am told Hank is off and not there. Now the reps give me the Expedia customer service line and they have told me they can't do anything. I asked to talk to a supervisor and the representative I was on the phone with said, "unfortunately, I can't do that." And immediately hung up the phone. This is ridiculous. I would rate 0 stars if I could. read more

This is the worst airlinehave ever dealt with. I booked a flight for $250 and when I got to the airport, they said they had no reservation and I paid almost $600 for my flight and they will not reimburse me for the original flight or the second flight. It is impossible to speak to anyone at the airlines and I have spent hours trying to reconcile this and I'm probably gonna end up just having to take the loss because I have no patience left. I will never use this airline again and I highly recommend that you stay clear of American Airlines. read more

First trip cancelled because it took 6 hours to fix an issue on the plane in San Antonio so I had to reschedule for the next day. My flight on American Airlines flight 6213 from San Antonio TX 5/7/26. The lady that was just checking in bags and nothing else is super rude and needs more training in customer service. All she does is check in bags and I told her I had trouble checking in online so she sent me to the kiosk then the kiosk prompted me for staff assistance then she came to help me. If she would have listened the first time it would have skipped that step. She does not belong in any type of position for customer service read more