Had a business trip and made a little mini vacation with my hubby. American Airline SFO to DFW and Back Flight 2904 and 1996 Everything want great. I was updated on email on my gates. Check-in was all online a simple. All the staff was friendly and helpful throughout my flight. In addition, seats were very clean. Will fly again. read more

American Airlines - Airlines Near Me - San Francisco, California

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My flight from SFO to Philadelphia was ok, I slept through the entire flight lol I was awakened by a toddler who was crying but I just did my best to ignore it and go back to sleep Flight left on time and arrived on time, crew was friendly read more

Work a week of night shifts. Take a catnap. Fly to Comayagua to volunteer for a surgical mission trip. Get to spend time with my son's fiancé Meidy and meet her lovely parents Lisa and Nico. But now time to be thankful to God and to @americanair for a timely and smooth flight! the flight crew could not be any nicer!! This is the Absolute A-Team the steward Troy is working so hard and deserves 5 stars!!!! So grateful for the free WiFi access with being a member and cardholder! read more

We had previously flown American many times. We then had a horrible experience with error after error on the airlines' part that caused us to miss our connecting flight. We missed an event that we had booked the entire trip to attend! When we reached out to the airlines and explained that their lack of people at the gate when we landed and then their lack of skilled people who could get the new gate into position and then their lack of skilled workers who told us to run through the airport when our flight was not going to be held for us - the last flight of the night - they said they felt we were due $50 refund. That is a slap in the face. I will avoid this airline if at all possible from now on. So disappointed! We used to tell people all the time that American treated us better than the rest. So disappointed! read more

First trip cancelled because it took 6 hours to fix an issue on the plane in San Antonio so I had to reschedule for the next day. My flight on American Airlines flight 6213 from San Antonio TX 5/7/26. The lady that was just checking in bags and nothing else is super rude and needs more training in customer service. All she does is check in bags and I told her I had trouble checking in online so she sent me to the kiosk then the kiosk prompted me for staff assistance then she came to help me. If she would have listened the first time it would have skipped that step. She does not belong in any type of position for customer service read more

they are late more than on time and I'm constantly delayed from one flight to another. I can't trust them to get me to where I need to be on time read more

Had an enjoyable flight from SFO to Baltimore to attend a wedding. The food and my Bloody Mary tasted pretty delicious. The seat was comfy and clean. The service was great as well. Hope I'll get the same experience on the way back home to SF. read more

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I fly back-and-forth from Phoenix to San Francisco almost weekly. Out of my last nine flights this was the one that was finally on time. Get loaded on the plane,taxi out, and the loudspeaker goes off that we're gonna sit on the tarmac for an hour because of weather. (FAA reports zero weather issues on their website). Very rarely can you hear what's going on over those loudspeakers on the plane so I picked up the phone and called customer service. David answered the phone and seemed friendly enough at first, but then turned into the biggest jerk I think I've spoken to quite some time. He had no information and said I'd just have to figure it out when I landed. I really like American Airlines, the planes are fairly comfortable, the gate agents are pretty helpful, and I haven't had a bad flight attendant in the last year that I've been traveling like this. This whole not on time business it's not really acceptable though. Not sure what's going on, but I pay for a service that has consistently not been what I paid for. I guess it's just business and the customers time is less important. read more

American Airlines - Airlines Near Me - San Francisco, California

During our five hour-long flight they had one beverage service and never did a second run offering water. Also, our flight attendant remained seated AND ON HER PHONE, while passengers deplaned. read more

My baggage was delayed in Charlotte and did not arrive till over 6 hours later at 11pm.  I needed the baggage due to work requirements for the Army.  The attendant told me that the baggage delivery service stopped after 7pm and I would have to drive back to the airport and pick up my bags myself.  I requested a refund of my luggage fees but AA refused because it was delayed less than 12 hours.  Awful customer service and zero consideration for the flyer.  I cannot and will not recommend AA. read more

Delay delays delays delays 5 hour My flight today 4/19/26 was scheduled for 530 AM take off I scheduled an uber for pick at 3315 am checked flight delayed my uber was already on it way didn't want to pay canceled fee so took ride to San Francisco Airport get their 5 hour delayed ok then 11 am comes another delay NOW after being at the airport 8 eight hours maybe get put at 4 PM so to summarize this 530 flight changed to 1130 flight changed to a 4 pm flight I fly all the time.and American sucks there is a flight going to Chicago same.as mine going out while we that have been here over eight hours.and will.be here for 12 hrs for my 4. 5 flight got it American read more

I was charged $50 for a carry-on bag on our returning flight. We were not charged for this bag on our initial flight, nor have we ever been charged for it in 3 other previous flights. The staff never did any measurements. The woman who disputed with my 7 months pregnant wife told her that she needed to run back to baggage check in which is unacceptable! The other staff insinuated that the flight team in Dallas "did us a favor". We had 3 tickets and only 2 carry on bags. Why am I even being charged at all when the bag was taken on the cargo of the plane anyway!? How is it an issue at one airport but not another? And telling my pregnant wife to run??? Are you serious? Terrible customer service and created a negative experience for really no reason! They refused to refund us. Apparently $50 is more important to them than their reputation and client satisfaction read more

American Airlines at Miami International Airport Departures at the Special Services counter and the supervisor on shift for today, I was trying to assist my grandma who is hard of hearing through the airport with my sister so we could get her on her flight home. They denied me to assist her and had horrible customer service manners as well. I work in the hospitality industry and this experience sucked and was honestly disrespectful to turn away assistance for an elderly lady who's hard of hearing and needs assistance through the airport. Now I know o can't rely on the special services team or American Airlines staff when we need them. read more

Staff in FLL are ghetto. Do yourself a favor and fly JetBlue. 10x better experience. Theres 0 customer service on AA. The attendants are all rude to paying customers. This company should be ashamed of their staff and training. Flew for the first time and they are horrible. Made us check in 2 carry on bags we've been traveling for years with on JetBlue. AA is a dump. No tv screens, do an upgrade with all this $ you charge. Outdated and no customer service. read more

Not allowed to put a zero. Delays that were always cancellations and were lied about. Gate agents telling us we'd make our next connection. Flight attendants saying that our connection has been notified of the delay and then them not waiting 20 mins on a dead end flight. Bag- lost. Like clueless lost. Now our next experience with them (already booked before the first bad one) - Multiple same day delays. Help from customer service ?? Nope. Gunna drive from now on. read more

American is not my usual but I am happy to take it when the schedules align better. Tie particular trip to NYC with a sleeper bed was on time with good service. read more

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I bought a nonstop from Barcelona to LAX on April 14,2026 from AA, partnered with Iberian-level for $2300. But the credit card charge said AA. When I got to the airport, I was placed on LEVEL airlines.It is a discount airline. I never would have bought the ticket had I known. 13 hour flight, toilets out of toilet paper, had not been vacuumed, knob on bathroom lock broken off. All sodas 7 euros. The flight attendants disappeared most of the flight. I expected a partner airline to be on a level with AA. Sophia Dudley in AA customer service refused even to give me miles to compensate. Won't fly with American again. Never fly with LEVEL airlines. If they cut that many corners inside, God knows what they do in maintaining the engines read more

Flight got delayed until the next day due to emergency brakes being shot. They gave us a voucher for the wrong city. Waited 3+ hours for them to switch it to the correct city. Couldn't use the shuttle voucher due to not having a car seat. We rented one with our rental car which was already returned so we were stranded with a 1 year old. $12 dollar meal voucher on top when our 4 hour trip turns into a 10 hour? 1 manager for 4 gates is ridiculous. read more

I needed to change my return flight home because my mother passed away. I was told that changes were not allowed and I needed to purchase a new ticket. They charged my wife and I another $850 to get home after my mothers funeral. read more

Usually the flight is canceled but this time it wasn't so I'm happy. Pretty unremarkable overall but satisfactory.

Never updated or posted a delay leaving LAX until one hour after flight was supposed to leave. Showed as on time. The posted a delay and said arrival was now 10:08. Get to the airport 15 minutes later, now shows 10:24 arrival. Delays happen, but AS, DL, and UA all fly lax-sfo, and they can also post useful (and accurate) information about delays. There is a reason wby AA ranks last of the legacy carriers.... This exemplifies it. read more

Yelp does not permit 0 stars hence I am forced to put the 1 star to get this review across. I am an American Airlines frequent flyer and travelling on this airline has been stuff of nightmares in the last 12 months. 1. Assume your flight is going to be 1 hour late under any circumstance. 2. If the delay is more than 1 hr, you basically might be transported ANYWHERE. It seems they carry only enough fuel to circle an airport for 15 minutes ( received airports need to deal with their mess ) and then they will divert to anywhere they can. Happened to me twice in the last few months on a flight from Sacramento to Phoenix. Once diverted to Ontario and once to Vegas. 3. Spouse and I took off at the same time from the same airport, he flying southwest and me the wretched American Airlines. There was a wait at the Phoenix airport due to a dust storm, spouse landed 20 minutes delay as the plane had to circle. American took me to Nevada ( coz of course they didn't have fuel) and I arrived 3 hrs later at 1 am. Fly southwest or ride a bus or a donkey if you must...just avoid American Airlines. read more

Everything about this airline has sucked and I haven't even taken off the ground yet! When I booked my flight we chose a late afternoon flight and it was changed to 8 am flight. Then on the return we would be arriving in SFO at 3:30 pm now it's been changed to 9:30 pm arrival because we have a 9 hour layover in Miami. My original choice had a two and a half hour layover. My airport lounge only allows entry three hours before the flight! So what do I do for six hours?! THEN I booked premium economy window seat to Buenas Aires from San Francisco with layover in Miami. I was told I'd be sitting in economy for the trip to Miami and I would not have a breakfast meal because I was in economy. Then I had selected seat 8a window seat and at the last minute I received notification that my seat had been changed to 12a. Well here is the changed seat! I told the flight attendant I had no window and he told me I'd have to ask the passenger sitting on the aisle to change. Well, he said no. So I'm off to Miami at 8 am with nothing to look at, no meal and squished. So much for paying for premium economy. This will be the last time I fly American! read more

American Airlines - No window for a window seat. And I paid for premium economy and its economy so I'm squished into a windowless seat! - Airlines Near Me - San Francisco, California

I will never fly this airline again. Horrible service even in premium, food awful. Attendants rude, even in baggage area every encounter was rude. Also a 6 hour flight and no service other than liquids I would understand if super economical but the tickets ere expensive. Fly any other. I would give no stars but not able too. Really look elsewhere for flight tickets!! read more

AVOID AMERICAN AIRLINES ABOVE ALL OTHERS!!! Just for reference I have been on several domestic and international flights over my lifetime with multiple airlines. From very questionable to extremely trustworthy. THIS TOPS IT ALL. Taxied out to the runway to sit for 15 minutes until we hear "maintenance issue" so we return to the gate. Sit in the plane for another TWO HOURS. THEN just shy of the time limit on their refund policy they decide to be SO KIND as to offer getting off, making any refund null. ANOTHER HOUR IN OHAIRE. Reboard to hear "Ope we need to look for new pilots now, 15/20 minutes", 30 minutes later "Hey folks just 15/20 min we should be heading off". 30 MORE MINUTES, "okay folks documents are all caught up but ah shoot now we need to refuel." ANOTHER 40 MINUTES. You would think by the end of the constant spewing of sheer unadulterated lies pouring from the mouth of the flight staff this would be the end, and yet click goes the intercom. "Looks like we need to empty the waste water folks, just a bit longer." FIVE HOURS FROM THE TIME THE DOORS CLOSED ORIGINALLY, the plane finally planes. Through all of this American Airline likely compensated about 10% of those that decided to rebook in the morning, for the rest of the 90% we get to go on our merry way. I pray that even my worst enemy never falls upon the absolute train wreck this airline has become. Negative communicating, abhorrent response to issues, and very convenient process of avoiding refunds. AVOID AT ALL COST. read more

American Airlines was fully responsible for delaying and ruining my business trip. They misplaced my baggage, which included all of my work clothes, because of numerous rebookings. I needed to pick up the baggage at the destination airport one day after arrival, since their delivery time was slow (6 hours). In addition, American Airlines rebooked me with a two-stop trip. On the last flight, the stated destination on the computer screen was completely wrong. Customer service at the boarding gate was unapologetic and did not change the stated destination that was in a different US state. Many passengers became confused and had to inform other passengers about the error. 0 out of 5 read more

On my SFO to JFK flight I was so impressed by the smoothness and prompt service with the American Airline staff, especially the wheelchair assistance. There was no waiting for a wheelchair pre flight and post flight. Since i checked in early for the flight, there was no problem bringing me to the lounge and then picking me back up there for transport to the gate for pre boarding . The flight attendants were very friendly and the business class fully reclining seats were wonderful! Made the night flight to JFK terrific. read more

Group of 5, originally a direct flight from SFO to Barcelona flight was booked in April of 2025. Flight changed to SFO to PHL May of 2025. June 19, our flight day came. We couldn't check in electronically the night before. Had to check in in person the day of the flight. We got there at 6AM. Checked in but 1 person (me) did not get a seat but everyone else did in the party. I was Involuntary denied the flight. They told me that because I didn't have the same last name of my party that I was "chosen"to be bumped off the flight. But we were booked as a party of 5. Prior to that, we were waiting for them to help us find our seats. They offered for volunteers to give up their seat and fly later. Nobody did. They did not tell us until the last minute. They made my partner and his family board without me because there might still be a seat. Once my bf went in, they shut the door and wouldn't let him out once I found out I wasn't able to get in. They offered me the trip value in vouchers for the inconvenience. No way I'd want to fly with them again. It took them an hour to rebook my flight and it was for a day later. Even though they offered for a volunteer overhead to fly out later today. Why lie?! The airlines knew I was going to be left behind and didn't communicate that with the whole party. read more

of you hire a customer service rep they should at least want to come to work to help people asked for manager at the airport 5.5.25 435am in the special needs section and the absolute worst service we had our Spirit flight cancels and asked because it was on line that AA would help for discount flight they said they didn't know anything about it showed them the website said call them we can't do anything but generally didn't want to help, but I can see why th service is so bad coming from their leader showing them how to act and having their back when I told them I had bad service and the rep started arguing in front of her and she let her keep taking. read more

Horrible. If you are booking for the holidays or any trip you need to reconsider. Rude and always delayed.

American Airlines at SFO has never let me down. First, I think they deleted my old review?? That really makes me annoyed, because I will read an old review to compare and contrast with a more recent review and I don't want to be caught repeating myself, as I do, do that, from time to time. Wow, that was a long run on sentence. Anyway, no issues at all. Never had a flight cancelled, no faulty seats, no strange passengers sitting next to me, no mean flight attendants. I used to have AA Gold when I flew more and that was really and that was really cool. The staff, well, they always provided Great service. The pilots have been really accurate and smooth with the exception of this last touch down, it was somewhat hard and abrupt. But it was SNA and not SFO, so forget that I mentioned that........ It was such a hard landing that it reminded me of an unforgettable Southwest landing at Midway. But anyway, as I was saying, it's been great flying into and out of SFO using American, 95% of the time, they're landing early at ORD due to the trade winds (prevailing winds that flow from East to West). read more

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If I could give zero stars, I would. The air hostess, Kelly, never smiled during the flight from San Francisco to Los Angeles on Tuesday, July 1st. Flight AA6411 was a nightmare. She greeted me with anger and never smiled at anyone else. When we had to walk past the walkway inside the cabin, she hit me very hard without apologizing. I don't want to make a big scene out of it, but this is unacceptable. I'm not sure if she treated me this way because I'm Asian. It felt like I was being abused, and this is absolutely ruining my trip. read more

I haven't flown American in like 20 years because of a bad experience where they wouldn't give us water to my pregnant wife sitting on a runway for two hours. So our plane was delayed for two hours again and instead of being personable with the captain didn't say one word about it, but they did public announcements with AI voice for everything they're so un personable and very unhuman. They seem to not care about the customer. Finally, when the plane was leaving and we got in there, people had to pee and there's only three people online and they complain that we're not getting drink service because there's people waiting for the bathroom. They finally served us water, but I refuse to take it because the woman was holding the glasses at the rims very unsanitary and when I told her that she got mad at me. Her coworker was different. He was holding him in a plastic bag and letting people take them so they weren't getting touched and we took one for my daughter and she comes over and goes. Oh now you wanted water she didn't say thank you when we were leaving while everyone else did she was very bitter and the staff seemed mostly rude. I won't fly American again unless I have to worst airline in the world. read more

At least 15 open overheads after aggressive boarding team took most luggage away on DFW flight Aggressive boarding crew I had my personal bag and suitcase in an early boarding group Then she got sassy and with the power they hold u have no choices 10 nearly empty overheads and everyone CC on board horrible staff at gate 27 at SFO read more

American Airlines - At least 15 open overheads after aggressive boarding team took most luggage away on DFW flight - Airlines Near Me - San Francisco, California

If I could give negative stars I would. This airline is such a f*^king scam, I got a 'companion ticket' about a year ago, however they have just an unbelievable amount of black out dates where you are not able to actually use it, it is incredible. Really this company is a waste of an airline, avoid American at all costs, at least with United, you can actually use your flight credits. read more

EVERYTHING! Our flight was delayed (because of the weather)! Bit the customer service was AWFUL! We were supposed to have a connecting flight from Phoenix to San Francisco, but was told the only available flight was to San Jose! We would have to get a ride to Dan Francium to get our car! Then I did my own research and found a flight to Dan Francisco, but customer service kept telling me the flight wasn't available! We finally hit a flight out, but it was delayed for 3hours! We will never fly on American again! read more

This is literally the worst airline I've ever had to deal with. Gate was switched. Ten hour delay. Only 1 person at only open counter. When almost to the front sends us to another counter. No one at that counter. I hate that I can't give negative stars. read more

Horrible experience with American airline who damaged my check-in. I spent several month back and forth between emails, calls and trip to the airport, finally, they took my luggage and fixed only the wheel, I have sent many emails and talked to several customer service explaining the rest of the damage and we'll happen in one trip. It was a disaster I sent photos before and after., it looks like got stuck in a belt or been rubbed scraped or drag, still cannot use it, they all give me the same answers we do not fix where in tear, IT'S NOT WEARING AND TEAR THE WHOLE DAMAGE HAPPEN IN ONE TRIP, over 42 years of traveling, I never put a claim anywhere It was very stressful frustrating disappointing , this is the worst customer service and experience with any business I will try my best in the future to not fly American Airlines Also, I'll definitely tell my story to everyone around me because what happened was not right My incident number Ictaa17228806 Tag # 5001727351 read more

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My experience with American Airlines was absolutely terrible. What should have been a simple trip from San Francisco (SFO) to Chennai (MAA) with my 65-year-old mother, who needs wheelchair assistance, turned into a 4-day nightmare full of cancellations, long delays, misinformation, and very poor customer service. Even though there were severe weather alerts on the East Coast, AA still routed us through JFK. Our flight circled for hours, ran out of fuel, and had to make an emergency landing in Philadelphia before continuing to JFK. By the time we arrived, we had already missed our connection. Unlike other passengers, we were not rebooked automatically and ended up stranded for more than 17 hours at JFK with no hotel or support. It only got worse from there: * AA staff gave repeated misinformation, including false emails saying flights were canceled when they weren't. * My baggage was mishandled, checked on one airline while I was booked on another. * Because of the confusion and delays, I had to rebook multiple flights at my own expense (Delhi Chennai, plus two separate Chennai Madurai flights). * I also had to pay for a hotel in Chennai. This entire ordeal caused major financial loss and extreme emotional and physical stress, especially for my elderly mother, who never got the assistance she needed. Customer service was unhelpful and dismissive the whole time. I am posting this review after a long time because I had first written an email to American Airlines to file an official complaint, and they never responded. It is unacceptable that American Airlines routed passengers through a snowstorm when safer options were available. read more

I choose AA for my round trips DFW-SFO at least twice a year. On this last flight, well informed I was of having the choice to reschedule my return flight due to projected stormy weather a few days ahead. Important that is; being that I prefer departing on the booked, I packed differently to compensate for a possible last minute overnight stay. Alas, the scheduled flight did takeoff that scheduled evening. Appreciating the quick turnover. Comfortable in my seat, an unison vote of skipping dinners ordered for immediate takeoff, looking out then back from the window, a beautiful sunset on my flight home. CHEERS! read more

American Airlines - Sunset Flight, SFO - DFW! (November, 2022) - Airlines Near Me - San Francisco, California