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San Francisco, CA

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Delta Air Lines

2.2 (498 reviews)
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Updated over 3 months ago

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Not respect for pet service
Winderson J.

The worst company. They charged me the fee to transport my five cats, yet they told me I had to put two cats in each carrier--causing even more stress and discomfort. Such a large company with horrible service and absolutely no consideration for its customers. Never again!

inflight entertainment
Amy Y.

In my adult life, this was my first experience with Delta Airlines coming out from the SFO airport flying to LAX (roundtrip flight beginning of December during the weekdays was a little over $100). For basic economy, seats are assigned after checking in, and passengers get a free carry-on and personal item. I was set to depart SFO at 1:35pm and arrive at LAX 3:05pm. When I got to the gate, it was crowded. We were told 20 minutes before the flight was set to depart that the flight was overbooked, and that they were requesting passengers to volunteer themselves off the flight. Yikes. I can't imagine being in a situation where my time was so flexible like that, but to my surprise, a couple went up to the Delta Airline clerks and asked about their options, and what bonuses they would get. It was all airline jargon to me, which I didn't understand, but it sounded like they would be offered miles if they let go of their spots, and nothing else. I prayed I was not selected to be kicked off the plane, since I had booked other accommodations and timed events. Eventually, I made it on, though it was unclear whether they had forcefully removed people or had enough volunteers. As my ticket was in one of the last boarding groups, when I got closer to the plane, we were notified that they ran out of overhead space for carry-on baggage, and that our luggage would be forced checked baggage for free. I asked a barrage of questions to one of the flamboyant attendants because I was puzzled by the entire unfolding situation. Well, I had no choice. They lined up us budget stragglers' luggage, put a tag on them and gave us a matching bag claim number, and we boarded without our stuff. On the plane, someone had identified Delta doing something erroneous to their luggage, and they were thanked for letting them know of the issue and given some miles. The entire debacle caused the plane departure to be delayed by half an hour. Over the intercom, when everyone was seated, they announced, "Sorry for the delay, we had an abnormal amount of bags come in." I got an aisle seat, looked through their in-flight entertainment on the electronic displays, and requested complimentary earbuds to plug in to it. They gave us two snacks and beverages about half an hour into the flight, which was nice. The interior was a bit more dated than I expected, though it had cool ambient blue lighting on the ceiling. The short flight was okay, but the overbooking and baggage issues were concerning. Despite the delay, the plane arrived on time, so I guess the pilot made up for it with speed. I ended up retrieving my checked bag rather quick from the luggage carousel. While the outcome was alright, I definitely expect an actual smooth process devoid of overbooking or baggage fiascos when I fly anywhere.

Window seats are a must for me :)
Krystle S.

I loved my flight experience with Delta. Was on time. Friendly crew and pilots. I've flown a lot and this time with Delta made me love it! The tv on the chairs has an awesome selection. We took a short trip to LA for our 20th anniversary and the crew congratulated us and made the experience so lovely. Thank you Delta! I will definitely be flying with you guys again!!

Damaged Lock (Right Side)
Ron M.

Time & time again Delta has done me wrong even flying Delta One & First Class. I arrived back from Europe after being on vacation for a month & when I arrived my lounge was brutally messed up. My lock was broken & left unzipped but, thank the Lord I did not place anything in the outer zipper compartment. It took Delta time & time again to fix the issue & the process... man the process was ridiculous. Fill out this form on our website - CLICK! Customer service couldn't care less what happened to your lounge & when they acted like they did care, they were saving face! How livid would you been when a customer service representative, lies to your face, by saving face. Cause no action after the phone call done, until, I became a complete douche bag.

Sama C.

I fly Delta because I have the Amex cobranded credit card and have status. This is huge as I have never paid for luggage and get great perks. Highly recommend this strategy as it pays off.

Automatically emailed complimentary hotel and meal vouchers by Delta for what was only a 1-2 hour delay out of SFO into ATL.
Daniel B.

The SFO to ATL (San Francisco International Airport to Hartsfield-Jackson Atlanta International Airport) route is one of the routes I've flown most often since 2001, when one of my sisters moved to and settled in the Bay Area. Before then, our immediate family traveled from the East Coast to visit other relatives in San Francisco. Most of my flights out of and into SFO have been on Delta, but it hasn't always been that way. I started out flying United more. SFO is a hub for United. ATL is a hub for Delta. So, I've had plenty of nonstop flight options between the two airports over the years, more so on Delta. It's great. In general, I've had no significant issues flying Delta out of and into SFO over the past 20+ years. Delta has been pretty solid and reliable. Typically, flights from SFO to ATL have about a 4.5-hour in-air flight time, which I think is great. Flights in the other direction, ATL to SFO, take longer - up to about 5.5 hours. Still, not bad, considering it's nonstop. Jet streams are the reason why eastbound flights go faster than westbound flights. Also in general, I think Delta and United out of and into SFO are about equal in terms of on-time arrivals and departures, customer service, fleets, and in-flight features and amenities. With Delta, I can't ever recall a flight cancellation connected to SFO. I've dealt with delays out of SFO, but they've never been bad. My definition of "bad" when it comes to flight delays is having to wait for hours, missing connections, and/or having to leave the airport and come back the next day. That happened to me and my wife last year with multiple Delta flights originating at RDU (Raleigh-Durham International Airport). I also understand that delays are sometimes out of the airline's control. My friend and I were delayed for 1-2 hours on my last Delta flight out of SFO (bound for ATL). Delta promptly emailed me complimentary hotel, transportation, and meal vouchers. I didn't need hotel and transportation, so I only claimed the meal voucher. In my experience, Delta meal vouchers are good at certain airport food and beverage vendors only. Some vendors don't accept them and the only way to find out is to ask each vendor. Also, disappointingly, the vouchers can't be used for Delta's own in-flight meals. You'd think they'd be good for that. Also in my experience, the vouchers have very short redemption periods, like 24 hours. That's kind of a bummer too. In terms of frequent-flyer programs, I've found that I can get more for my miles through United MileagePlus than Delta SkyMiles. One United mile goes further than one Delta mile, and that's not just for flights, but for other things like rental cars. I'm not sure, but I think United has more retail partners than Delta. Some partners both airlines share, like Starbucks. When it comes to ridesharing services, Delta partners with Lyft and United partners with Uber. Link your Delta SkyMiles account with your Lyft account so you can automatically earn SkyMiles every time you ride Lyft. All in all, I like Delta. It's the airline I've flown the most, because most of my flights have been based out of Atlanta, with United second. After that, no other airlines are close.

Waiting at tagged bags at SFO
Marie S.

Had a decent relaxing flight both ways from SEA to SFO and back. Flew biz class which was comfy with wifi and tiny chip snacks. I'm short so I can't really review the leg room but it seemed roomy. At SEATAC I was able to get a Delta agent outside to check my bag and it was easy. At SFO there are kiosks to do your own check baggage label but you still have to stand in line to actually check it so I'm not sure that was a times savings as there was a long line and only 3 agents. Line took less than 10 min and I was off to security. The flight to SEA was delayed 12 min because of air traffic but we somehow still got there on time!

Champs
Alfred N.

Delta has a lot of flights that fit my personal and work schedule. I think San Francisco Airport is so much nicer and cleaner than JFK and operates more efficiently than LGA. I am also a fan of all their sports teams so I keep coming back for more. The restaurants are amazing and the shops have so much great memorabilia to purchase. I also want to mention the food tastes great and The Delta service is efficient. Go Warriors!!!

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Page 1 of 13

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Review Highlights - Delta Air Lines

“Howsoever, my window shade was literally stuck, so I had to keep it open for the whole flight.”

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United Airlines - Photo of United Airlines
 
 209 of 13593
 
 Sliding tray table... Thank you United for the uncomfortable 14 + hr flight

United Airlines

1.5(3.6k reviews)
0.3 mi

Would you pay up to four times the economy fare to fly business class trans Atlantic? Wife and I…read moredid it four times in the past 14 months. June 2025 wife and I flew from San Francisco to Amsterdam, and then Frankfurt, Germany to San Francisco. Late April 2026 flew from San Francisco to London, and then Paris to San Francisco. All four flights by United Airlines business class, and on time departures and arrivals. We flew business class as Viking river cruises able to get us a 50% discount on business class fares in lieu of free economy fares, reserving 9 months in advance. At San Francisco, Frankfurt, and Paris Charles De Gaulle airports, we can eat hot food in the United or Celebi Platinum or Star Alliance lounges respectively by scanning our business class ticket. Traveling by business class meant expedited baggage check in in San Francisco and Paris. Also expedited security checks and passport control in Paris Charles De Gaulle, which is a very big thing if you've seen the lengthy passport control lines in Europe. United Airlines Boeing 787-9 Dreamliner can seat 257 passengers with 3 restrooms for the 48 lay flat business class cubicles. The 21 premium plus seats, 39 economy plus seats, and 149 economy seats share three restrooms in the middle of the plane, toward the front of the economy section, and behind the economy plus section. seat map at https://www.united.com/en/us/fly/company/aircraft/boeing-787-9-dreamliner.html The seating configuration is 3-3-3 in Economy and Economy Plus, 2-3-2 in premium plus, and 1-2-1 in business class. Each business class lay flat bed seat takes up the same amount of room as 4 economy seats, and every business class seat is by the aisle. The lay flat seats are 72" in length, compared to 31" pitch in economy and 38" pitch in premium economy. seat selection guide at https://seatcompare.ai/insights/united-airlines-787-seat-selection-guide My Viking river cruise advisor asked if we wanted the two middle seats adjacent to each other, each with aisle access. I declined as my wife needs assistance getting her 25 pound carry on luggage into the overhead bin, and we would be seated on different aisles. I asked for contiguous window row seats for us. A and L are window seats, but business class row seating in United Boeing 787-8, 787-9, and 787-10 Dreamliners are staggered, with odd number rows adjacent to windows, and even number rows seated about 9 inches from the window in business class. So seat 2A is really like seat 2B with 2A being a 9" wide arm rest. The feet of passenger 3A in lay flat seat mode are underneath that covered arm rest. I got myself an odd number row, and my wife sat in the row behind me, 9 inches from the window. 10 hour 40 minute flight to Amsterdam departing at 5pm and landing at 1pm the next day, flying over the polar route at night and during the daytime mainly over ocean. 9 hour time difference Full meal with appetizer, main course, and dessert and unlimited beverages. After 24 years of marriage, my wife is getting picky in her old age, and absolutely hated the chicken and the fish. I got the beef and she got the vegetarian option. Business class passengers get a blue leather vanity kit including eye mask, ear plugs, disposable socks, bamboo toothbrush, toothpaste, mouth wash, and complete skin care kit, the latter I immediately gave to my wife. Great entertainment with airline provided excellent headsets and displays built into the back of the seats, and adjustable angled. I took off my shoes, and the stewardess immediately got me some disposable slippers, not taking a chance that my socks would stink up the cabin. Best thing of course is the lay flat seats, and being able to get 4 hours sleep between dinner and breakfast, and waking up the next day refreshed. It helps that no crying babies nor loud snorers. Viking river cruises in Europe reserves its trans Atlantic flights through United. We are scheduled to fly United business class in April 2027 when we take our 4th Viking river cruise in 4 consecutive years. Wife says that next time we fly business on United, she gets the odd number row window seat, and me the even number row behind.

Flew united in economy class for a long flight from SFO to Frankfurt, and I don't have a single…read morecomplaint! The plane arrived on time, and since it was an overnight flight, they gave a complimentary blanket and neck pillow, both of which were incredibly comfy. United also provided numerous food and drink services. First they brought out snacks, which were high quality cheese and crackers. After, they brought out meals, where you go to choose from chicken, beef or pasta. I chose chicken, which was a chicken polenta. I don't like polenta to begin with, so I didn't like the meal, but the people next to me had the other options, which looked very good. After a few hours, they gave everyone sandwiches, which were my favorite. Definitely high quality airplane food. To finish off the flight, they did breakfast, which tasted pretty good. Drinks were served with every meal. The best part was the in flight entertainment. The screens in front of me were equipped with dozens of free movies, free services for TV like Apple TV and Hulu, and even an interactive flight tracker. The flight attendants were really nice as well. Would definitely fly United again!

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United Airlines - Rude lady

Rude lady

United Airlines - Getting ready for our next adventure!

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Dinner

Cathay Pacific

Cathay Pacific

2.5(235 reviews)
11.9 mi•Union Square

It is easy to come up with instant conclusions when it comes to airlines based on our first…read moreexperience. It's like a bad first date, you'll say after the date: "NEVER AGAIN". Same is true with airlines, there's some I will never fly with again. That being said when it comes to Cathay Pacific, this was not the case. What is the most important things to look for with an airlines? Punctuality? Cleanliness? Food quality? Leg room? Customer service? Cathay checked off all those for me on my first flight with them. All the flights were on-time. The cabin was clean enough, but I'll refrain from making a comment regarding some of the customers who fly on Cathay Pacific and their cleanliness. Cathay has some of the best airplane food, I usually hate the food but their food is good. And every meal comes with Haagen Dazs, so that is a plus. Leg room was sufficient which is absolutely necessary for a 15 hour flight to HK. Customer service was friendly. So just based off first impressions, Cathay gets a passing grade. I would fly with them again.

Economy is torturous. The chair in front of you will get within inches of your face…read more Only aisle seat will save you. Just a small living area to sit. Be prepared. Stewards just do job and run or disappear . To be honest. When you spend SOO much of your hard earned money pay if you must for the higher class or go elsewhere.

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Cathay Pacific - Caviar and balik salmon

Caviar and balik salmon

Cathay Pacific
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Air Premia - Lunch entree: bibimbop with sweet potato salad, and vanilla pudding

Air Premia

3.8(4 reviews)
1.7 mi

We recently flew Air Premia for an overseas trip (round trip) and things went smoothly. This was…read moreour first time flying this airline and so, we purchased wide premium seats and although expensive ( still cheaper than most other airlines and the equivalent of premium economy) it was worth it given the length of the flights. Service was punctual, business like and the area was clean and comfortable. Perhaps my only complaint was that I wish the seats would flatten a little more. It was difficult to get completely comfortable but hard to complain. The food was nothing particularly special - generally a traditional Korean meal or an alternative choice. Headphones, pillow, blanket and slippers were provided. Additionally we received a nice kit which included a tooth brush, facial lotion and other accoutrements. Overall, this was a decent airline, and I would recommend.

One star. I'm still flying Air Premia, so this isn't about getting back at anyone…read more They moved my Seoul to US flight by two full days. Two days, not two hours, for what they called operational reasons. The change notice sent me to Air Premia's own page with two buttons, accept or decline, sitting right next to each other. No login. No confirmation screen. No signature. Nothing asking if I was sure. One click and that was it. I went to click decline and it registered as accept. I called within seconds to tell them. It took nine days to get an answer. Fares went up during that time. The answer was no, and they kept $160 as a penalty. On a flight I never boarded, for a change they made, on a click I took back immediately. US federal law (14 CFR 260.6) says an airline has to give a full refund including taxes and fees when it significantly changes a flight and the passenger doesn't travel on it. Moving a flight by two days is not a gray area. I rebooked with them because I still needed the flight. But if you book Air Premia, be careful with anything they send you to click. There's no way to take it back and nobody will talk to you for over a week.

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Air Premia - Dinner entree: sautéed shrimp with veggies and rice, melon, and a chocolate brownie

Dinner entree: sautéed shrimp with veggies and rice, melon, and a chocolate brownie

Air Premia
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Asiana Airlines

Asiana Airlines

2.7(40 reviews)
11.9 mi•Financial District, SoMa

Asiana Review Notes…read more TO Vietnam: Asiana Airlines SF to Soul Incheon - Flight 1 - July 12, 2019 - leg issues - swollen legs, leg cramps for both my mother and I. - Dinner: Beef Broccoli Rice (OK) and Bibimbap Bowl ( YUCK) - Breakfast: Pancakes and Sausage with Warm Fruit Cobbler - Yum - In Flight Entertainment movies: Crazy Rich Asians, The Upside and Isn't it Romantic -Summary of Airline Crew and Service Grade: C, Just OK, Friendly and Courteous - I'm not Obese, but the seats are super small and cramped, I felt like a squished Sardine the entire flight. :( Asiana - Soul Incheon to Ho Chi Minh City / Tan Son Nhat (TSN) Airport - Flight 2, July 14, 2019 -leg issues - swollen legs and leg cramps continue - Ouch -Lunch: Chicken Stir Fry and Beef Stir Fry (OK) -Brownies -Pasta Salad - In Flight Entertainment movies: Fighting with my Family, Shazam - Dinner: Chicken Stir Fry Dinner (OK) -Summary of Airline Crew and Service Grade: C, Just OK, Friendly and Courteous. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ RETURN to USA: Asiana Airlines Ho Chi Minh City / Tan Son Nhat (TSN) Airport - Flight 1 - Aug 9, 2019 Asiana - Ho Chi Minh City / Tan Son Nhat (TSN) to Soul Incheon Flight Delay by 1 Hour. - Flight 1 :( - Dung at Counter and Dung Supervisor at TSN - Vietnam helped change our (my Mom/My Seats) due to swollen leg issues before flight. -Checked all 4 Suitcases big and Small before flight. - Lunch: Chicken Dish (OK) - In Flight Entertainment movies: finished Shazam and Wonder Park movies - Thank You Dung and Dung. -Summary of Airline Crew and Service Grade: B - Friendly and Courteous but Check in Counter at TSN was really fantastic for both my mother and I. Special Thank You to both Dung Trainee, and Dung Supervisor at TSN for going the extra mile to help my mother and I change seats so my mother can feel a bit more comfortably on a long flight, after dealing with 4 weeks of swollen feet/ swollen leg issues. Your kindness, attention and care will always be appreciated! Thank You. :) Asiana - Soul Incheon to SF - Flight delay issues from TSN - rushing to next gate to catch Flight 2 - Aug 9, 2019...that was a bit crazy and stressful, but turned out ok! - Dung Trainee, at the Counter and Dung Supervisor at TSN helped change our (My Mom/My Seats) due to swollen leg issues before flight and coordinated with the Asiana Soul Incheon Crew to change seats for the Soul Incheon to SF flights. THANK YOU!! Asiana - Soul Incheon to SF - Flight 2 - Aug 9, 2019 - In Flight Entertainment movies: A Dogs way home - didn't finish, Isn't it romantic - didn't finish - Dinner: Fish and Rice with Cheesecake Brownie (YUM) Summary of Airline Crew and Service: B Friendly and Courteous. Special Thank You for working together hand-in-hand with and communicating clearly with the TSN Crew. Issues: -Luggage lost due to flight delay issues at TSN - :( -Filed Luggage Lost Claim - due to flight delay with Asiana's Kat - Baggage Agent at SFO. - Called SFO Asiana and left a message about our Lost Luggage issues Aug 11, 2019 -SFO Asiana Baggage Agent Leonard returned call about Lost Luggage issues due to flight delay Aug 11,2019. - Lost Luggage delivered to our house from SFO Aug, 11, 2019 at 11pm. THANK YOU Leonard! :) Summary Grading Airline Overall: C - OK Summary of Airline Crew and Service Overall: B, Friendly/ Courteous. Luggage Agents: B+ Would I fly Asiana Airlines again? TBD, since this is the very first Airline Company used to fly to Asia and was told this is the only airline where you can book, pick seats in advance.

I'm writing this as a serious warning for U.S. customers purchasing tickets through Asiana…read moreAirlines' website. I attempted to buy a ticket from the U.S. site, but the payment page only offered China-based payment options like Alipay/WeChat Pay instead of standard U.S. cards. I completed the payment through Alipay, and the money was immediately deducted from my account. However, the Asiana website then showed "payment failed," no ticket was issued, and there was no confirmation email. This situation is extremely concerning. The airline took my money but did not deliver the ticket, leaving me to chase customer service for resolution. International travelers should not have to deal with missing payment methods, failed transactions after funds are already collected, and unclear refund processes. If you're booking from the U.S., be very cautious. Make sure you have confirmation before assuming your purchase went through. My experience has been stressful, time-consuming, and financially uncomfortable while waiting for the refund to be processed.

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Asiana Airlines
Asiana Airlines
Asiana Airlines - New business class 'full flat' seat

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New business class 'full flat' seat

CLS Global Transportation - 26 Passenger Party Bus interior

CLS Global Transportation

5.0(198 reviews)
35.2 mi•Cambrian Park
Minority-owned & operated
Certified professionals

I cannot recommend this CLS Global Transportation enough. Sharon was our main contact and she was…read moreawesome to work with. She is an amazing communicator who responds quick and gives timely updates, which took all the stress out of planning. We booked the 13-seater sprinter van, and it arrived spotless. The vehicle was clean and looked just like the picture! Our driver, Floyd, was incredibly professional, personable, and accommodating. He ensured we arrived to all our events safely and timely. Planning an itinerary can get chaotic, but Floyd made the bride to be feel less stress as everything was all taken care of and more. If you need reliable, top-tier group transit, book this team immediately.

My friends and I were looking for a party bus for an event in Oakland, and I'm so glad I found CLS…read moreGlobal Transportation on Yelp! Their 20-passenger party bus was the perfect size for our group. Sharon made the booking process incredibly easy and was so helpful in answering all of our questions. Their pricing was also much more affordable than other companies we looked at, so booking with them was an easy decision. We were able to schedule pickup from our friend's house, transportation to our event, and a return pickup and drop-off afterward without any issues. Our driver, Leland, provided 10/10 service. He made sure we had the best experience from the moment we got on the bus by setting up the Bluetooth before we left and making sure the cooler was stocked with ice. He even picked us up a little earlier than scheduled since our event ended ahead of time. Most importantly, he got us to and from our destination safely while making the ride fun and enjoyable. Thank you, Leland, for being such an amazing driver! We'll definitely be booking with CLS Global Transportation again for future events, and I recommend them to anyone looking for reliable, affordable, and excellent party bus service.

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CLS Global Transportation - 26 Passenger Party Bus

26 Passenger Party Bus

CLS Global Transportation - 20-26 passenger Limo Bus

20-26 passenger Limo Bus

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Built-In Bar

Turkish Airlines

Turkish Airlines

1.8(186 reviews)
1.3 mi

Was surprised with a bday trip to Rome by my wife. Everything was pretty ok on the flight going to…read moreRome. However, the turkish airlines staff in Rome are rude and disrespectful. They need to be trained on better customer service.

Date: Wednesday, June 17th, 2026 Departure Time: 1:05pm…read moreBooked Thru: Chase Travel Portal Roundtrip Flight - San Francisco (SFO) to Paris (CDG) with layover in Istanbul (IST) Fare: Business Restricted, Class K Points Redeemed: 518,923 for two people at 2x value with Points Boost Flight Discussed For This Review: TK 4910, Airbus A350-900 XWB, Seats 3E and 3F I'm going to separate my airline reviews based on airport. This one will concentrate on the first leg to IST. The hubby and I were going to Europe for a friend's anniversary party. The hubs has back problems so for long haul flights, we typically fly business. I did not grow up as a biz class girl, so I am grateful he is willing to splurge. Even more grateful he racks up enough points to do so. I did look up one ways and it's way more expensive to book a one way thru the Chase portal than to book a RT. The flight was fine. Your normal lay flat. It was comfy. The service was nice. Tho I did find it funny when the hubs and I would order the same drink, his pours would be significantly more generous than mine. (I am the bigger drinker.) We were fed dinner and breakfast on the leg to IST. The only kinda disappointment is their lounge at SFO. They use The Club SFO which is all the way in Terminal 1. I honestly don't know how long it takes to walk between T1 and International, but I heard they used to allow access to the United Polaris lounge? The Club is included in priority pass and I've been there a million times, so we just skipped the lounge. For the point redemption, I'd say this isn't too bad for booking a flight an month and a half out. (Our dates were not flexible.) I'd fly them again for the right price, I just wish they'd change their lounge access. REVIEW #4084

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Turkish Airlines
Turkish Airlines
Turkish Airlines - Glenfiddich 15 x2 - the one on the left is mine, the right my hubs

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Glenfiddich 15 x2 - the one on the left is mine, the right my hubs

All Nippon Airways - Appetizers

All Nippon Airways

3.4(70 reviews)
0.3 mi

Flew out of SFO the other night and it was an excellent, world class experience. Check in was super…read morequick for premium cabins with no queue. I was even upgraded to the 1st class check in. Security was quick as it is merely right behind the check-in counters. ANA participates in TSA Precheck and there was no queue either. The United Polaris lounge is right after security and seems to be available for premium cabin passengers excluding Basic Business. The food options were a huge letdown and the lounge was rather filthy. Since this closes at 11 pm, the United Club by G6 was even worse.... Boarding merely took 20 minutes when 30 minutes was allocated. We even left ahead of schedule! The 777-300ER was the traditional lie flat seating. The cabin is quite loud. Noise cancelling headphones are a must. They do provide some sort of headphones at the seat. Unlike previous flights, the temperature of the cabin was cool. Typically Japanese carriers have the heat turned up on high. Managed to get a few sessions of quality rest, only to be woken up by being thirsty. The mela service was served 3 hours prior to landing which was a touch too early in my opinion. The Japanese meal was decent. I think JAL serves marginally better food in Business

I've flown United -- say no more! ANA serves amazing food by comparison and the service is gold,…read morejust like Japan Airlines. The curry tonkatsu was flavorful and juicy and just look at everything it's paired with! We even got a personal size strawberry ice cream for dessert... Breakfast was a little lighter but the crab, smoked salmon and egg scramble simply inspired me -- I need to try to reproduce this at home! Japanese anything is just next level.

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All Nippon Airways
All Nippon Airways - Lie flat seating

Lie flat seating

All Nippon Airways - 787 in Star Alliance / ANA livery

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787 in Star Alliance / ANA livery

Delta Air Lines - airlines - Updated October 2026

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