Gayle and I recently flew Turkish to Amman Jordan (via Istanbul) and then from Cairo to home (again through IST). We'd love to fly them again, as the in cabin service and lay down bed comfort is outstanding. The food selections can be a little strange (for our uninspiring tastes), but its interesting, well presented, and quite good. Turkish Airlines back office continues to confound. It's the only airline I know that requires you to enter the 6-digit reservation code AND the e-ticket number (which is harder to find). And when we jumped those hoops this time around, we still couldn't check in. Our travel agent was able to back door us in on the SFO departure leg, and we just showed up in Cairo to check in. Then there's the matter of which Business Class lounge Turkish contracts with at SFO. Even the local Turkish agents didn't know, while the folks at the United Polaris Lounge insisted that it wasn't them. We end up using our Priority Pass card at "The Club" a good walk away as our Plan B. By the way, the Business Class Lounge at the Istanbul Airport is fabulous, while the Egypt Air one we used in Cairo was just OK. I know, 1st world issues.... read more

I will never recommend Turkish Airlines to anyone after the way they treated me. I booked two business class tickets for myself and my friend using approximately 540,000 miles. Due to a serious family situation, I had to cancel the trip. Instead of returning all of my miles, Turkish Airlines only refunded about 240,000 miles and kept around 280,000 miles. That is absolutely unacceptable. Then, just one week ago, I booked another trip and accidentally selected the wrong return date from Istanbul to Chicago. I called Turkish Airlines the very same day to correct the mistake, but they told me I would lose around $650 in seat fees. This time I booked economy class, but I paid extra for exit-row seating for both travelers. I paid approximately $169 per seat each way, totaling over $600 just for seat selection -- and they still refused to help without major penalties. I cannot believe how poorly loyal customers are treated. Between losing hundreds of thousands of miles and being charged excessive penalties for a simple same-day correction, this has been one of the worst airline experiences I have ever had. I will never fly Turkish Airlines again and will never recommend this company to anyone. read more

My experience with Turkish Airlines was one of the worst travel experiences I have ever had. I was scheduled to fly from Houston to Cameroon on Flight TK34 on April , 2026. After successfully checking in and preparing to board the plane, I was suddenly stopped by an airline attendant who claimed my carry-on bag was too large and demanded nearly $1,000 before allowing me to board. I was wrongly marked as a "no-show" I was forced to purchase another one-way ticket for over $2,000 just to keep my return flight from being canceled I was later charged an additional $870 for baggage fees after being told my new ticket included luggage allowance read more

I recently purchased a plane ticket from Turkish Airlines through Booking.com. According to Booking.com's policy, I was eligible to cancel my ticket within 24 hours of purchase for a full refund. I canceled the ticket within that 24-hour period because I found a cheaper option elsewhere. However, I have not been refunded for the seat selection fee. Booking.com stated that it is not their responsibility and advised me to contact Turkish Airlines. When I contacted Turkish Airlines, I was informed that seat selection fees are non-refundable. I find this unacceptable because I canceled the ticket within the eligible refund period and never used the flight or the selected seats. According to the U.S. Department of Transportation, if an airline requires payment at the time of reservation, it must allow consumers to cancel the reservation within 24 hours and receive a full refund. This policy is mandatory in the United States. Furthermore, the Department of Transportation states that consumers are entitled to refunds for fees related to ancillary services when the associated flight is canceled or refunded. Ancillary services include optional services such as advance seat selection, baggage fees, Wi-Fi access, meals, and seat upgrades. The seat selection was purchased as part of a reservation that was canceled within the required 24-hour period. read more

AVOID. Bait and switch touristanbul offer with flight. Tours in Istanbul refused. Agents were hostile too. read more

Turkish Airlines - Email requesting correction to FAQ to help others. - Airlines Near Me - San Francisco, California

Seat comfort terrible on the flight from Istanbul to SFO. No leg room. 14 hr flight only two drink and meal services. Food terrible. Flight attendants were very pleasant but most flights on other airlines offer more services on a flight that long. Will never fly them again. Airport services in Turkey terrible read more

I had the worst experience flying LAX - Istanbul. On the way to Istanbul their food gave me food poisoning and on the way back they literally didn't have enough food for the whole flight. The meal I got tastes rotten. The stewardess had to apologize endlessly to the half of the plane because she just run out of food options. This is like your company just said fuck you to me. I am really pissed. What happened to the company? I WILL NEVER TAKE YOUR SHITTY AIRLINES AGAIN AND WILL MAKE SURE NOONE I KNOW DOESNT TAKE IT. You are a joke. read more

If you're craving an adventure in the art of miscommunication, Turkish Airlines is the gold standard. My recent trip from the USA to Moldova (June 12/13, with a layover in Istanbul) was a comedy of errors--if only I'd been in the mood to laugh. Let's start with the outbound flight. My brother, who's thrilled about flying (read: white-knuckled the whole way), needed to sit next to me. Customer service assured us the flight was "full" and there was no way to make that happen. Imagine my shock when I boarded and saw empty middle seats everywhere, plus a whole row with two or more seats open. Apparently, "full" on Turkish Airlines means "we just don't feel like helping." Now, the return journey on June 30th. Istanbul to Moldova was tight but tolerable. Then came the main event: my connection home. I barely check my personal email, but by some cosmic coincidence, I saw a last-minute notification from Turkish Airlines that my seat had been changed--from 28F to 41K, right next to a broken restroom. Can you imagine if I hadn't seen that email? I'd have been ready to defend my assigned seat, only to find out it wasn't mine anymore--cue the awkward showdown with a fellow passenger. Of course, the gate agents didn't bother telling my brother his seat had changed either. Why keep travelers informed when you can keep them guessing? Boarding the newly assigned aircraft, I was greeted by cloth seats, zero legroom, and a broken chair that wobbled like a carnival ride. I'm 6'2" (188 cm) and 226 lbs (102 kg), so when the person in front reclined, my screen was about a foot (30 cm) from my face. The stewardess told me this was "normal"--news to me after 300+ flights. As for comfort, the plane was a sauna for over an hour with no AC, and water was a distant dream until we'd been in the air for another hour. The broken restroom next to me was a lovely touch, and passengers waited over 40 minutes for trash pickup--many just delivered their own garbage to the galley. My entertainment screen froze for 30 minutes, only coming back after multiple resets. The cabin finally cooled down... just as we landed. For comparison, my last two-hour Delta flight felt like first class. Turkish Airlines, thanks for the unforgettable experience--I'll be sure to recommend you to anyone who enjoys surprises, seat roulette, and a workout in patience. Next time, I'll be flying with someone who knows how to use email and air conditioning. read more

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Pros: 1. Our prices were affordable. 2. They served good meals. 3. Dubrovnik, Croatia, sales office agent, Sandra, was kind enough to help us with our seats. Cons: 1. Online Customer Support is not very responsive and very confusing and cumbersome. 2. They canceled our return flight a couple of days in advance, and it was very late, impractical, and inconvenient for us to cancel it, because we had booked all hotels (4) and buses (4) as well as airport taxis (we didn't have protection, since we never expected our flights cancelled), and we missed our connecting flight and had to sit in Istanbul airport all night, and Turkish Airlines were cold and callous and not only didn't offer us any accommodation or mitigation, but they replied to us that we were notified in advance. 3. The return flight attendants were rather cold and impersonal (and one even almost arrogant). 4. Unrelated to the airline but regarding the Istanbul airport: The prices there were wild - coffee 10 E ($11.50), many employees cold and unfriendly, and the regular passenger lounge (to rest) was wickedly expensive: 75 E ($85) for seniors over 65. You can imagine the regular price! read more

Unexplained $950 price drop for the same ticket I purchased a ticket from Turkish Airlines for the same dates and the same flights. Shortly after my purchase, without any change in conditions, the exact same ticket was offered 950 USD cheaper. When I contacted customer service, I was simply told that the ticket was "non-refundable" and that no price difference would be honored, leaving me completely unsupported. Such a significant and unexplained price difference is a customer-unfriendly and trust-damaging practice. It makes you feel misled as a passenger. The complete lack of flexibility for a loyal customer, the absence of any solution, and hiding behind "this is how the system works" is not what one would expect from a brand like Turkish Airlines. Seeing the same ticket drop by such a large amount within a few days is unacceptable. Either make your pricing policy more transparent or introduce a mechanism that actually protects customers. read more

My Mom and Dad were going to take a trip to Taiwan in March 2026. Unfortunately my Dad passed away in January. They would only refund his ticket. Turkish airlines made us email in all the info, death certificate, marriage certificate then told my grieving mom she had to go to a sales desk and give them the files in person. So she drove an hour to the airport to do it. Then after speaking to the associate and him talking to his manager they said she has to email the forms to a special email address so she went home to do that. Well after she sent it in they said she would have to go to the sales office to give the forms in person. Are you kidding me?! We keep going around in circles, I get the impression that they are just running down the clock. At this point we are considering legal action. Seriously making a widow who just lost their husband of 50 years fo through this is just crazy. Don't fly them. read more

I had avery bad experience last time with Turkish air at airport. They were so rude and I travel all over the world and the guy at customs service was extremely rude and I would never ever travel with Turkish They close doors 30 minutes before flight. I stoped from Dubai to change flight it would take more than 30 min to get to another gate and I had to buy new tickets. This is there trick to get more money and sale you tickets. I would rather take a donkey thatn turkish air.just pay little more and take other air line read more

Worst airlines i I've experienced. As I checked my bags I mentioned to the employee of Turkish airlines that I had a disability and showed him proof with my handicapped document. He told me he would put me in an isle seat. Did not know if this was a good or bad thing. I Later found out that this was insignificant. As I sat on the seat my legs were cramped and jammed in the front seat ahead of me. I notinpced an empty seat in front of me woth leg room. I told one of the flight crew i was in pain and he just laughed and smiled at me not taking my concerns seriously at all. Durning the flight the person in front of me reclined his seat into my legs. My legs were crunched into the seat and l tried pushing the seat several times to see if he would recline his seat up. Another older lady who had an issue with her seat was moved into the front seat with leg room. This was ridiculous.i talked to the stewardess who moved the lady into that seat and I voiced my concerns. She did seemed to sympathize with me after having a 10 minute conversation and gave me a glass of champagne from business class as if that was going to help any. After that flight I had a layover of 10 hours and was forced to switch to business class spending an addition $1000 just to get leg room. I asked to speak to a supervisor. There wasnt one. I immediately asked how i can make a complaint. I was given a email in which i wrote my complaint. I got a reponse that they were not taking my complaint that i needed to make it with another department. Why didnt they just forward the complaint? Because they didn't care. They told me j could get two different upgrades for business class. One was $4000 and the other was $1000. The $4000 one comes with access to the turkish airlines lounge. When I switched to business class i was told I would be able to go to the IGA lounge. They even wrote it on my ticket. That was a lie! I was taken up there with a escort. As I tried to pay for the lounge I was told that none of my 5 credit cards would be accepted for some strange reason. I needed to me some type of member. Completely insane! So I had few options left to me so i spent over $200 on a sleep pod. Which is another complete ripoff. Either that or try to sleep on a seat. No choice. After the flight, my hips (including leg), knees, back and left shoulder were hurting me. I later ended up going to the hospital twice to have these issues checked and was given several medications to help with the pain. I am going to see a natural path on Saturday for acupuncture treatment and anything else he can do. read more

January 16th 2026 flight. I know you get what you pay for and they offer incredibly cheap round trip direct flights between Miami & Istanbul but those economy seats are cramped! The person in front of me reclined so much I couldn't even watch the entertainment screen on the seat back. She was darn near in my lap. There is no leg room and the seats are so narrow that even just a husky size (not obese) person crowds the space over the armrests. The 11 hour flight was torture. I still would give it 3 out of 5 stars due to the cheap price of less than $1k round trip. read more

uncomfortable seats, rude flight attendants and customer service indifferent and didn't care! as soon as you speak English they treat you very badly it's racism against Americans save yourself and fly another airline read more

Not sure why gate agent spoiled my trip on baggage , which eventually he and his manager said customer is right, why this aggressive customer service behavior if you don't like to work but don't give hard time to others such a Jealous person I have eve seen in my life. shame on you read more

Turkish Airlines - Turkish airline's customer representatives- Jealously, aggressive, false information, lack of knowledge. - Airlines Near Me - San Francisco, California

oooopha this one was brutal. I seldom hang one stars but this flight sucked I was super excited as an AvGeek I had never been on a 787 before. Man that excitement died as soon as we got to our row. the seat pitch was so tight my knees were already against the seat in front of me. to make attest worse my seat pocket was broken so i could not store anything. to be clear the crew was fantastic but seriously maybe add a premium economy so those of us that are say not Yoda sized can have a modicum of comfort read more

I would like to file a compliant against Turkish Airlines. They should re-imburse me for the $200 Samsung Earbud I lost on flight TK**** on 27th Aug 2025 while sitting on seat 31G. This flight uses the old planes that need better in cabin maintenance. The pocket in front of my seat had holes in it that caused by earbud to slip out at some point during the flight and roll around. I realized that I have lost it after landing. I asked the crew to search for it and they couldn't find it. My particular seat had a broken pocket with holes on either side from which personal items can slide through. The seat next to me didn't have this issue. I hold Turkish airlines responsible for faulty in cabin equipment that resulted in this loss of personal item. The crew wasn't helpful either. They don't speak proper English. The same goes with the Turkish airlines help desk at Istanbul airport. They have crew who are inexperienced and don't know how to address customer concerns. I can overlook all that but I do hold Turkish Airlines responsible for using faulty in cabin equipment that resulted in my loss. If Turkish Airlines consider themselves professional, they a) should maintain their aircrafts better b) offer me some compensation for the lost item. I will be reporting this on social media. read more

I would like to file a compliant against Turkish Airlines. They should re-imburse me for the $200 Samsung Earbud I lost on flight TK**** on 27th Aug 2025. This flight uses the old planes that need better in cabin maintainence. The pocket in front of my seat had holes in it that caused by earbud to slip out at some point during the flight and roll around. I realized that I have lost it after landing. I asked the crew to search for it and they couldn't find it. My particular seat had a broken pocket with holes on either side from which personal items can slide through. The seat next to me didn't have this issue. I hold Turkish airlines responsible for faulty in cabin equipment that resulted in this loss of personal item. The crew wasn't helpful either. They don't speak proper English. The same goes with the Turkish airlines help desk at Istanbul airport. They have crew who are inexperienced and don't know how to address customer concerns. I can overlook all that but I do hold Turkish Airlines responsible for using faulty in cabin equipment that resulted in my loss. If Turkish Airlines consider themselves professional, they a) should maintain their aircrafts better b) offer me some compensation for the lost item. I will be reporting this on social media. read more

Turkish airlines knows how to fleece sheep it nothing else. My wife was delayed at the Ukraine Polish border, I contacted TA and explained the problem, that it looked like it would be close, and asked for advice on what to do. Following the advice I attempted to check her in online, although she was a member of 'smiles and miles' it would not let me in because the information was 'not correct' although it's the same info it has been for years, then the system locked me out. Fast forward, she arrived at KRK 55 minutes before the flight. They refused to check her in and told her that I should have checked her in online. Getting to the point, the choice was to rebook the return leg to ATL or find another airline. I wish I had used another airline. The rebooking gave only one option the next day with an overnight stay in IST. According to TA that stay had a provided hotel with breakfast. When my wife got to IST the next evening the 'hotel desk' at the airport told her tough luck, no room voucher. I spoke with him, read the very copy of the rules which he had given to my wife to him and he still refused, he wouldn't give me his name, then told me he didn't have to talk to me, 'you're not the passenger'. Yeah, well I'm the one who bought the ticket, my name was on the receipt, he needed to talk to me, he then decided it was a good time to throw my wife's phone across the counter at her. Thanks to TA's terrible check in system and worse service, Ii spent more on a re-booked return leg than the original round trip ticket, PLUS the cost of 2 hotel nights since the 'included' night in IST was not included. I addressed the issue to TA corporate and have never heard back, a complaint through BBB has been ignored. Customer service does not exist. My wife and I have been flying with TA for almost a decade, that is over, and I suggest that anyone remember as long as there are no issues and you don't need customer service you should be okay, if you need customer service, as most people eventually do, there is none. The staff at IST in the airport is extremely rude, I'd seen them interact with others before, and knew one day it would be my time. It came and now WE are gone! My next step, having bought the tickets in the US is to file a more detailed complaint with the DOT. They can't ignore that. read more

Turkish Airlines - Feedback? What feedback? - Airlines Near Me - San Francisco, California

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I have just called the Turkish Airlines customer service to amend my name on a flight ticket and they told me that it is not possible to make any changes once the ticket is issued. Appalling! As a Star Alliance gold member, I have been flying a lot with Turkish Airlines over the last 10 years but will think twice before booking any other flight with them. read more

Service in Turkish and English. Nice selection of in-flight entertainment. Metal eating utensils!!! Airline is based in Turkey so there was a pause with my ticket purchase while I reassured my bank that it was a legitimate charge. Other than that, everything went swimmingly. A Star Alliance member airline with direct flights from SFO to IST? Win! read more

I've been flying with Turkish airline since 2021 it is the best airline they have good customer service they're super nice and super welcoming. There's seats are very good and yeah I love Turkish airlines. read more

Very bad experience at Delhi airport at the time of check in, extremely rude staff. Particularly an employee named Akansha. Waste of time and money. Not flying Turkish again due to horrible experience at Delhi airport, India. Such inexperienced and rude staff like Akansha should be fired immediately so we can still consider to fly by Turkish airlines. read more

We flew Turkish Airlines on a recent trip to Egypt. SFO to IST to CAI. We left on a Wednesday afternoon and got to Egypt Thursday night due to a long six hour layover in Istanbul. The flight itself was fine. Two meals with a small bottle of water. I tried the red wine. Not good. Gave it to hubby to finish it. They give you a small toiletry bag. Slippers, night mask, toothbrush, etc. In between meals, they offer chocolate chip muffins or cheese sandwiches. Entertainment wise - blockbuster movies, classics, live tv, music, games, etc. Our return trip CAI to IST to SFO was uneventful. Turkish Airlines is a Star Alliance member. read more

This was my first time flying Turkish. The pre-flight expereince was challenging. Their customer service is not fluent in English and was not able to help me much which was frustrating. However, the flight itself was great. Their business class configuration is 1 2 1 so there is a lot of space. The food was excellent, probably the best that I have had on a plane. They have a "chef" on board who takes your order and gets your food. The flight attendants were mixed. There were some who were very courteous and friendly and one lady in particular was grumpy and non communciative. C'est la vie. I will definitely fly them again. read more

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I booked my flight with Oojo.com for the flight of LAX to MRU and back, apparently there was a minor change on my return flight, but Oojo never called to confirm, sent an email, and or text about this change. I wanted to add an additional checked in bag which would be 3 checked in bags going to mauritius, but on my return flight I would return with just 2 checked in bags. I tried to go on the turkish airlines website to fix that by managing my booking, but I was unable to do it due to the minor change that needed to be updated by Oojo.com. I only knew this information and what to do because of the representative named "Jawad" in Turkish Airlines. I called as of 7:02pm PST 9/30/2025 and he assisted me professionally as a true customer service representative. He also followed up with me by calling me back 20mins later to confirm if Oojo has confirmed my flight change. I was just happy he called me back because most representatives who say they will call you back, dont. Jawad is a very good representative. I know there's a lot of bad reviews about Turkish Airlines, but the first time I flew there, had no problems, this second time flying again, If there are reps like Jawad, I'm sure this 2nd flight will go well without a hitch as well. Thank you Jawad, someone give this man a raise. read more

I have to complain about the airlines customer service. We booked a flight from tashkent to istanbul to frankurt. Due to technical issues we had a big delay and missed the second flight. That meant that we had extra expenses and the airline doenst want to cover them. And i dont even have to start to talk about compensations. a 10% voucher for the next to months on there flights. completly dissapointed. read more

Apparently likes to shuffle everyone's seats at the last minute. I took a chance with them and ended up in a middle seat far from my mother when we had selected seats together months before. The whole plane was randomly resigned seats. Should have heeded other reviews and will never fly with them again read more

Would give Turkish Airline's inept customer service a 0 rating. I've been trying to cancel and get a refund for a flight for over a month and they still can't seem to figure it out. Keep telling me to write "feedback" and can't transfer to supervisor. Absolutely the worst company I have ever dealt with. Would not recommend TA to even my worst enemies. read more

I haven't tried the airlines yet !! Our experience was with the call center 180.... Worse customer service ever. Associates barely speak English and keep repeatedly the same sentence again and again when they get stuck and don't understand the questions they will ask you to call back as system is down SO RIDICULOUS !!! Don't even deserve 1/5 read more

Great service, Julie at the front counter took care of me, very professional, happy with her service, second time with Turkish Airlines

Flew round trip to the Middle East with Turkish Airlines. I have to say the service and food was excellent. Like Singapore Airlines, they even offer you a goodie bag containing toothbrush, toothpaste, eye mask, socks and slippers for Economy class! Unlike Singapore, they do not offer hot hand towels. But nonetheless, flying Economy with Turkish is not bad. Plenty of new free movies, snacks, and meals to keep you occupied. I was intrigued to fly with them because as stated on their website, they provide a free hotel for layovers 12 hours or more. I had a 19 hour layover with them and was declined a hotel from them. In addition, they offer free tours of Istanbul (shopping tour and or/Bosphorous Tour) between the hours of 630PM-11PM. After navigating Passport Control and various gates to get OUT to the main airport area, we had to locate their small little desk for "Tour Istanbul". We arrived around 745PM and was told the "Tours are over for the day". The explanation of the clerk was not clear. The website should be more clear for flights arriving 630PM, it takes a hour just to get out after all the document checks. Im not sure what time the tour started and departed but all the "freebies" they offer, we were unable to take advantage of. However, no delays on any of the 4 legs I took with them. There was an issue of them changing my chosen seats on me but that was because they switched planes. Calling the call center is useless. They will tell you to fill out an email form on their website. It took almost 2 days to get a response. I made a reply and it took over a week for a response!! Customer service is no go. read more

God forbid you ever lose something in the plane--you will NEVER see it again! My mom lost a very expensive item in the plane and realized as soon as she got off her flight, and she was stopped at the gate and prevented from retrieving it. Unfortunately, workers are not English-savvy and she was told she needed to go make a claim on their company website. Long story short, we filed a claim, they found the item, and they told us: well you have to come back (to ISTANBUL!!!) to get your item. We can't ship it back to you. They wanted the password to the item to make sure it was my mom's--I call BS and definitely sense they wanted to steal the thing for themselves. Not even our offering to pay for shipping fees and they wouldn't budge. Terrible policies in place. read more

Turkish Airlines was a nightmare!! I have been traveling for the past 40 years and have never been treated like a criminal!! I was searched, swiped for drugs. I was totally humiliated by them and turned away!! It is an airline that baits you with low fares and stops you from traveling for frivolous reasons. You then have to pay for extra fees for hotel etc If you are Black stay away from Turkish Airlines!! I don't understand why they operate in Africa when they treat us with so much disrespect!! read more

The customer service was horrendous in San Francisco airport location. Because of their mistake, they made us buy another ticket for more than double the amount. Hours on the phone with absolutely no result or help, everything fell on deaf ears, even though the credit card company on the phone repeatedly saying "there's no problem on their side and the ticket was paid with confirmation number," they didn't care! We contacted them while in Turkey, still didn't help. We took care of it through our credit card, when we came back, but was terrible experience to start our vacation. And what can I say about their planes! Once this proud company is now 3rd class company at best. Planes are old, no leg room whatsoever for 13-hour flight. Although the crew is always helpful, you can tell they are short staffed! There is dinner and breakfast served and nothing in between. Some TV screes don't work, some have broken sound, some seats don't even have headphones. I rather pay more to another airline company with layover, than fly direct in those cramp airplanes. SHAME ON THY! read more

These idiots don't know how to run an airline! The counter agent tried telling us what documents we could fly with. She didn't know you could be an Azerbaijani citizen and fly to the USA with a valid passport, even though the U.S. citizen passport was expired. The State Department got involved and had to tell them that you cannot deny entry to a U.S. citizen especially when the have both passports. What a moron! Do NOT Fly read more

Our Turkish Airlines flight from Munich to Istanbul in August 2023 was delayed by about an hour. In Istanbul, our layover in route to Cape Town, South Africa was supposed to have been three hours, so the delay didn't worry us. After boarding, however, we sat on the plane for another hour without moving. We were never advised why. We became more anxious about making our connection in Istanbul. We asked our attendant about it. We were reassured that we should be OK. We arrived in Istanbul 20 minutes before our connection was scheduled to take off. We arrived at a gate that was literally on the other side of the airport as the gate we needed to be at. We ran from one end of the expansive Istanbul airport, desperately trying to make our connection, and many other people were as well. My husband has hypertension and hypercholesterolemia an is obese. I was worried that he was going to have a heart attack. We arrived precisely 10 minutes before departure time but the plane door was already locked, and nobody was in sight to help us or the 20-ish other people in the same boat. The plane was on the tarmac several minutes past the scheduled departure time and was visible through the airport's windows. Several people waved their hands and shone the light from their cell phones to get the pilots' attention, to no avail. Not knowing where to turn, we walked until we encountered Turkish Airlines employees who directed us to a Turkish Airlines "Care" Center. It should be renamed the Turkish Airlines "We Don't Care" Center. We waited in line (and, mind you, it was now 2 a.m.) for over one hour, and the staff we finally got to talk to never even had the courtesy to say, "We are sorry for your inconvenience." We were treated like dreck. They finally gave us a hotel voucher. We had to now walk back to the other end of the airport to get a shuttle to a hotel. No directions on how to get there were given. We struggled but finally found where we needed to go. After waiting in another line and a waiting area for another 45 minutes, we boarded a shuttle to some unknown location. We arrived about 45 later in a hotel in Istanbul. We waited in yet another line for about an hour. When we finally put our heads on a pillow at 6 am, the sun was rising outside our window. The next day, we were given meal vouchers in the hotel restaurant. They limited what we could order. What we could order was limited, and our two meals were very bland and boring, actually kind of disgusting. We were transported back to the hotel at 10 p.m. for a 1:30 a.m. flight. Nobody, on behalf of Turkish Airlines, ever apologized to us. We applied to Turkish Airlines for the cost of missing the first night of our stay at a Cape Town hotel. In the grand scheme of things, it was not much, but Turkish Airlines, rather than opting for customer service, opted to put up barriers that say, "We are going to make this so difficult for you that you, most likely, will just give up." And, mission accomplished, we finally did. I hate Turkish Airlines and will not be choosing to fly with them ever again. read more

Always miscalculation connecting flights, leaving passengers stranded. Often losing luggage. The customer service and gate agents live to degrade and humiliate the passengers, offering no solutions and sometimes wanting for them to purchase another ticket. Stay away from this horrible company and hell hole of an airport! read more

Allegedly ranked as a top airline, my wife flew from DFW to Bangkok. It was a disaster. The plane departed late, the passengers grew unruly during the wait, the fought line starving dogs over a bone for the spare seats. Whomever is ranking this airline so highly must be sticking to first class where most people do not live. Avoid them read more