Flew business with EVA air from NYC to Taiwan and Taiwan to Toronto - long flights with excellent service. 100% better than Air Canada, KLM, and on par with Emirates. They give you relatively comfy designer pajamas and a great toiletry bag. Breakfast on the flights are excellent. read more

EVA AIR, Treat you with Respect, I always ask for Playing Cards,,Reason was the Flying time was Long, Many Hours, I never expected to receive Playing card, from my own experience. Recommend you fly with EVA AIR. Ken T. read more

A week ago flew from Taiwan back to SFO on Eva Air - Economy. I love that this particular plane has a 2 seater in the middle near the wing so we were not stuffed in the back of the plane (which is typical if there are any 2 seaters available). Upon arrival to my seat, I found headphones, a pillow and a blanket. I love to get comfortable so I asked for slippers and surprisingly they had a pair for me! The plane was modern, clean with pretty ladies of course! On a quick 10.5 hour flight, we were offered a dinner and breakfast. About two hours in the flight, we had 2 dinner options and I chose the bbq beef over rice with side of vegetables. The meal comes with a side salad, side of pineapple, a warm dinner roll and a blueberry cake. Beverage options were standard (water, soft drinks or juice). The food was great for airplane food!! After dinner, it was lights out for the next 6 hours or so. The 2 seater we were at was right in front of the lavatory, easy access. Inside was your typical, smallish restroom but what caught my eye were the line of Teaology Skincare products: hand wash, lotion, aroma mist and facial mist. I used them multiple times and the facial mist really refreshes you! When the lights came back on, it was breakfast service! Breakfast was two choices again with an Asia option and American option. I went with the American option of scrambled eggs, hash browns and sausage. The meal came with a cup of yogurt, fresh fruit and a warm buttery croissant. Again, it was good, no complaints. Overall, I would recommend Eva Airlines and if I went back to Taiwan or Asia! read more

See all

Eva Air is our regular/go to airline. Great and familiar service. Cute toiletry bags. One time I left a bag with esseentials at the counter. The gentlemen brought it all the way to the plane and looked for me. That is exceptional. read more

SFO to TPE 12/30/23 We flew out of San Francisco Airport using Eva Air. I've not flown out of the country since 1996 so travel time this long a length was something I wasn't used to. We completed our check-in online so we just needed to check in our luggages at the Orange "Bag Drop" counter. For passengers who have not checked in online or need other special services they can use the green "Check-in" counter. The duration of the flight from SFO to TPE (Taipei for a 2-hr, 20-mins layover) was 13 hrs and 50 mins. We were provided blankets and a pillow plus two meals and snacks in between. It was a long flight but travel was smooth with no issues or delays and the flight attendants were fast and efficient assisting passengers with needs and also when they were serving food during mealtimes. Happy travels! Review #3382 read more

See all

January 2024 we flew with EVA airlines from San Francisco to Taipei on the way to the Philippines. Check-in was a breeze at SFO. EVA does not have a dedicated VIP lounge at SFO. The lounge that EVA uses at SFO was very disappointing!!!!! Wifey and I had booked economy tickets for the flight. My awesome sister and brother n'law upgraded us to business class!! WOW!! It was our first time ever flying business class to anywhere. I don't know how it is for other airlines, but my wife and I were very impressed!! We were seated next to each other, but there was so much space between us. The perks you receive in business class are very cool!! We've flown a couple dozen times on flights lasting at least 9 hours one way, and this was the very first time that I was able to sleep longer than 30 minutes. I slept for at least 4 hours on the flight from SFO to Taipei so I was ready to go once we arrived in the Philippines because I was rested. The reason I slept so well is because the seat in business class slides into a bed with just a push of a button! Awesome!!! The food was good for the most part with the exception of my first meal for the flight. Service on the flight was wonderful from the staff. In-Flight entertainment system worked well. If the price was right, we'd definitely fly with EVA Air again. I've heard the saying that once you fly First or Business Class, then you can never go back to Economy. Well, too bad for us, we will be going back to Economy. First Class and Business Class is just too darn expensive!!!! At least, we can say that we tried it once in our lifetime. read more

See all

Pre-flight: 1/5 Arguably the worst airline to get a hold of a human to resolve any unexpected issues. Eva cancelled my reservation 3 days before flight because they did not receive verbal confirmation to ticket the flight. I could not provide the verbal confirmation because it is impossible to get through the busy signals and there is no voicemail system, my entire reservation was cancelled days before my flight. It's insanely archaic for 2024! Anyhow, pro-tip, DRIVE TO THEIR BURLINGAME OFFICE on 1350 Bayshore Hwy Ste 650 - that's pretty much the only way to talk to a human. If their in flight experience wasn't so good, I would like never fly Eva ever again. In flight: 5/5 Excellent service. Older planes on the SFO routes but great soft product offer (pajamas, amenity kit, hot meals as snacks). Entertainment options were a bit limited but in line with other airlines. Really customer friendly flight attendants. Love flying Eva. read more

See all

Eva Air has literally cancelled my flight due to weather and has yet to refund me my money and I paid $1200 for this flight in December, and it is March now. Their customer service is terrible. When i ask for me refund they tell me to contact expedia, and then I contact expedia they tell me to contact Eva Air. Getting a refund with airlines is a nightmare. Eva air if you actually ride on the plane to your destination is fine, but trying to get a hold of their customer service is a nightmare. Bunch of thieves. I've truly given up on them, and going to rely on my credit card company. read more

This review is specially re: the EVA AIR flight checkin counter @ SFO. 2/20 flight BR007, we received services from Januver (hope I got his name correct), Januver is awesome professional, super friendly, detailed and helpful, I'm here to thank him again for provided us an excellent customer services which makes our trips beginning with great great experience. read more

EVA is the best popular airline to taiwan from the west coast nonstop on economy. Service/atmosphere is always friendly, and the planes arent too old. Also fun to see the hello kitty planes. We have flown EVA a few times; its a decent value and we would fly again. read more

Horrible website, customer service phone number never works and would just disconnect without any waiting queue possible. Website log in never works and impossible to get in even when password is entered correctly. It's amazing for a big airline to have such idiotic website. read more

We travelled from Incheon, Korea to Taipei, Taiwan on EVA Airlines which was a very nice flight experience that only lasted a few hours. The service was very good as are many Asian based flights and the food and entertainment portion of the flight was very good as well. I have flown EVA Airlines in the past and I have always had good positive flying experiences. read more

Eva Airline phone number (800) 695-1188. It took about 10 min for a call back from their rep. Just needed to clarify whether there is extra charge for seats selection. It turns out there is no charge if selected within 48 hours prior to flight. Caution: there's a fraudulent number (855) area code floating on Google that scammers try to get the ticket re-issued and collect a payment. Don't fall for it! read more

EVA Airline's customer support is basically nonexistent. Their platform double charged my credit card, I tried to call them, but no one answered. I have to rely on my credit card handle that. read more

Trip from Taipei to San Francisco USA. Stewardess was very rude!!! She was disorganizing stuff and asked me to carry and put stuff to the other side of the luggage bin. I asked her to please put the bag herself. She was trying to squeeze in a luggage that obviously won't fit and putting pressing on my shopping bag and luggage. She even had the guts to raise voice on me and asked me to step aside. Very rude! Rude!! Rude! I am a frequent flyer but based on my experience, I will never ride EVA AIR ever! read more

EVA Airways must have scheduled the number of meals according to the destination's time. It could very well be the common practice among airlines. EVA Airway's service is the worst! On the 11+hours journey from Taipei to SFO, there are only 2 meals. One at the beginning the other at the end of the flight. To save money they eliminated the snack in between. At the 8th hour of the flight, I was very hungry and went to kitchen asking for snacks. Four cabin crew members were chatting said: "The breakfast will be served soon, you wait." Hungry with low blood sugar, I requested again and again. After back and forth 3, 4 times, one of them opened the drawer and let me pick 3 small bags of snacks. The way they treated me made me feel I was begging. The cabin crew chief came to apologize and told me she saw it all. Once got home, I sent an email to EVA Airlines hoping to get some justice, but justice NEVER comes the claim of an investigation notwithstanding. Here's what EVA Airways Management Service wrote： Dear Ms. Lin, Thank you for contacting EVA Airways. Please be assured that this case is now under review by the related concerned departments.  Kindly allow a little more time for us to conduct the investigation.  Our America head office will follow up accordingly and respond to you as soon as the investigation completed.  航空公司訂餐應是按照抵達地點的飛行時間，這應該是所有航空公司的一貫作業流程。 長榮航空的機上服務極差！由台北飛舊金山11+個小時的飛行，只有上飛機一餐，和下飛機前一餐，僅此兩餐。為了省錢，他們將原有的點心取消！在飛行的第8小時，我實在太餓了，到廚房跟空姐要點小食。當時正在聊天的4位空姐的回覆是：「馬上就要上早餐了，妳等！」空腹和低血糖的滋味不好受，我繼續要求，如此往來3、4次之後，一位空姐終於拉開抽屜，讓我拿了3小袋小食。態度之差，我體驗了嗟來食之不快！坐艙長看在眼裡，事後到我的座位道歉！回到家我立刻寫電郵到台北長榮航空討公道。以下是我得到的回應，雖然他們說會調查，但是我卻沒有得到任何公平對待和回覆！以下是EVA 服務部門克莉絲丁 林 的回應： 親愛的 Ms 林 謝謝妳聯絡長榮航空。確定的是，這件事已經引起相關部門的注意，請仁慈地給我們多一點時間調查，調查結束後，我們美國的總公司會跟你回覆。 read more

Great airline! I was recommended this airline, and it met all the expectations that were set. The food is great. The service is great. There is plenty of leg room. They even went out of their way to fix a problem with seating. They were very accomodating on the flight overseas, and even more so on the return flight. They told me that they would put in a request for me. They told me to check back in within a few hours. When I did,my seat was upgraded, no problem. read more

Outbound on 5/23/24 from Cebu City, Philippines with a stop over through Taipei on Eva Airlines Flight BR0018 and flying back to San Francisco, California, U.S.A. IT IS NOW MARKED AS THE WORST AIRLINE THAT I HAVE EVER FLOWN WITH AND THE SERVICE WITH THE FLIGHT ATTENDANTS ARE BAD. THEY ARE ALL RUDE & NEED MORE TRAINING! HORRYING AIR EXPERIENCE EVER!!!!! Prior to entering the aircraft in Cebu, Eva Airlines rep approached me and said that the flight was full & wanted me to checked in my carryon and that it will be no charge. I was hesitant and wanted to get a ziptie lock to tie up my carryon, but the rep reassured me that everything will be fine. My carryon had personal belongings that I put/stored in there because my handbag was small so about 90% of my personal things were all in my carryon. To my disappointment and dismay, my carryon did not arrive upon my arrival at the SFO Airport on Thursday, 5/23/24. I waited for about close to 2 hours & finally spoke to an Eva Air rep at the luggage carousel area and filed for a claim. After several attempts via email, a call came through from Chicago, O'Hare Airport letting me know that my carryon was in Chicago instead of San Francisco. This was definitely a mistake since my luggage tag indicated SFO and NOT ORD! Eva Air rep guaranteed that my carryon was going to arrive on 5/24/24, but again to my dismay - this did not happen. On 5/25/24, earlier today at noon - I sent an email to follow-up & finally got a call that my carryon was now at the SFO Airport and that it will not get delivered until after 5:00 pm today. I hurriedly rushed to SFO Airport & after waiting for 20 minutes a lady by the came out & brought me my carryon. I told her to stay with me so that I can inspect my carryon and to make sure that nothing was missing. To my disappointment and dismay a lot of items were missing from my carryon bag. I told the lady that the following items were MISSING from my carryon bag: Cash of $1,000.00 which was inside a Bank of America envelope. My Gucci Shoes which was worth $1,200.00. My laptop which cost $1,500.00. My jewelries which amounts to about $3,500.00. The perishable food items which amounted to $800.00 were all damaged and all destroyed. Total of the above items are $8,000.00 These items needs to be replaced! A personal carryon is a bag that someone can store things without fear of losing their items inside. That is why I choose to put all of these items inside my carryon since my handbag was small & could not store my cash, jewelries, my shoes & my laptop. And as you can see because I was forced by the rep at Eva Air to checked in my carryon, I lost all of the items that were stored in my carryon. It is now the 3rd day after I sent an email to Eva Air informing them about all the missing items from my carryon, but it seems like no one cares about this. You should NEVER trust Eva Air in entrusting your luggage, you will never know who will be opening them and stealing things from bags! Be on the lookout and NEVER FLY EVA AIR! read more

No customer service, no follow up, 100 calls to them, no pick up, or pick up but no one can help. they don't care about customers

I called the EVA customer service hotline for some issues recently. I called the number 1-800-695-1188 many times, at different hours, and on different days. All I received was the same message saying it was busy and called back later. It seemed the line either did not work or nobody was working. I called the sale office number and was redirected back to the same 1-800-695-1188 number. I was put in a infinity loops of getting-no-where. This is the worst airline customer service ever. The problem i have affects the online check-in, consequently affects everything else regarding managing my booking. If i can give a zero star i will. Never again fly wit EVA. read more

Terrible lounge - EVA uses Golden Gate Lounge for A Gates, the lounge is small and food is terrible. Coffee machine was broken, not a place to sit, some people were even forced to nap in front of the bathrooms. Totally not worth visiting unless you want to feel like sardines in a can. On the flight, I preferred to sit by aisle so I tried to check in online, but EVA's website and mobile app were horrible, did not give access even after entering correct password and captcha code, then they locked me out after second attempt saying I have tried five times. How can a major airline has such below par apps in today's world? Who is managing this company and does that person care about customer experience? I had the same horrible experience checking in 3 months ago and now suffering for the the same issues again. I will be flying China Airlines or Starlux in the future so I don't have to endure the same torture. read more

Never again. I had four separate flights to and from Manila with layovers in Taipei. Every single flight was late. On the return trip I had spent over 30 hours traveling home to SFO. I waited an hour and a half for my bag to hit the carousel before I left. The EVA representative told me there was not enough manpower, as if their failing to schedule the appropriate number of employees to get my luggage to me timely was not their fault. They wouldn't deliver my bag to my residence. I had to drive out to SFO in the rain and traffic, spend money on toll and parking, and spend all morning correcting an issue caused by the airline, who I paid over a thousand dollars to for the tickets. When I got to the counter I presented the email they sent to me with all the information they needed to get my bag, including my passport. Despite having all this they asked for my flight number and bag tag. Completely clueless. If I'm going to spend over a grand I should not have to deal with issues like this. No attempt on their part to make it right. read more