Quiero dejar un reconocimiento especial a Guillermo Ponce, empleado de Volaris en el aeropuerto de…read moreGuadalajara. Fue extremadamente amable, muy paciente y nos ayudó en todo momento con una excelente actitud. A pesar de que Volaris suele tener mala fama por su servicio al cliente, Guillermo es completamente lo contrario: atento, profesional y dispuesto a resolver cualquier duda sin perder la calma. De verdad se necesitan más personas como él, que hacen que la experiencia del pasajero sea mucho mejor. ¡Excelente servicio!

Need to improve a lot of things 1- luggage fees are…read moreextremely expensive 2- no outlets to charge phone- we r in the 29th century this is a must nowadays 3- water is not free! So wrong in many ways 4- wait time to check in is ridiculous. My flight departure from Veracruz was at 8:45am .. I was told to arrive at 6:30 and the receptionist arrived at the booth until 7;30am --- shamelessly and disrespected to customers time 6 - I am going to share ONE photo of the inside of a plane and that should explain a lot!

We purchased our ticket through Delta but flew on Aeromexico out of Guadalajara…read more The check-in process was easy, I didn't have any hidden charges, the leg room and seat width were adequate, and get this...they served food. I couldn't believe that last part and it's the main reason I'm writing this review. It's airline food and you shouldn't get your hopes up too high but it was nice to get a sandwich, a small dessert, and decent coffee without having to order it. It's been 20+ years since I've flown this airline but my recent experience was positive and I wouldn't have a problem flying this airline again. If you're planning on bringing a carry on, be prepared to have it weighed and if it's heavier than 10-11kg you're going to need to check it in.

We had a good flight from Mexico City to Guadalajara. Decided to go to the VIP lounge for dinner…read moreand a drink. Doors were at 10:35pm, flight 774 to Tijuana. We got to the gate at 10:47pm since e we're the last group, and Pedro Ricoy, closed the door to our faces. He was not helpful and literally told us "well, you missed the flight by a minute". He was very unprofessional and was not trying to help us. All he kept saying was "buy another flight". Aeromexico is a good airline, but with this, I am not flying with them again. It cost me $500 dollars extra just to stay the night and book a new flight. I hope they fire Pedro and hire people that actually know how to work customer service.

I am a fan of Alaska. They had newer planes both ways from GDL to SJC. The service of the ground…read morestaff and flight crew was great. The food was good. The only nit would be the planes did not have TVs and you have to use your own phone or tablet.

September 16, 2024 flight 1419 from Guadalajara, Mexico to Los Angeles. Flight attendant Chris was…read moreincredible and is top shelf. Give the man a raise! He's a positive representation of the Alaska Airlines brand. Thank you so much, Chris! 10

Wow - This airport has grown over the last 20 years. Even getting here is better than the before…read more The city of Guadalajara must have heard everyone's feedback as the highway to bends into the airport has been improved. The international security is now on top while the domestic security is near the ticket agents. Security is easy. No need to take off shoes or remove electronics. Just remember to pack your Mexican cheese in your suitcase and not in your carryon bag or it will be removed. The upper level is newer as it has been remodeled. There are a lot of stores and restaurants. Going to the A gates still sucks as you either have to walk on the tarmac or take a bus to get on an airplane. There's a kid playground and plenty of seating to catch a breather

GDL: The top floor is nice. Gates A and D are pretty ghetto -- you have to walk to the plane and…read morecarry your luggage up the stairs." Si la quieres un poco más neutral/profesional, aquí va otra opción: "Quick airport review for GDL: The top floor is nice, but Gates A and D are inconvenient since you have to walk to the plane and carry your luggage up the stairs.

Sucks when you put your hands up and say "it's not our fault", who's fault is it, all we want to…read moreknow WHY are other flights going to the same place we are going but not us. Take responsibility and cover the action. Sleeping at the airport is not the ticket. Never again. If I can, I'll do a negative 5 star. ****update as I wait 7 more hours inside the airport. A family member just landed and I was suppose to leave at the same time different air lines and they just landed, same location but they keep saying : canceled due to weather conditions. LIES LIES LIES, they had no pilot for our flight. Ain't that a b!!!!!!

Bait and switch! They allow one "free" checked bag when flying to Mexico, but charge a hefty fee to…read morecheck that bag back to the States. This is the Mexican version of Spirit, with the fine print in Spanish and the extra fees in both pesos and dollars for your convenience.

Prices lower than Holiday Inn? Believe it or not, it's…read morecheaper than HIE! But I'm not going to lie, since I was on the top floor, I was able to see some of the other floors in bad shape, at least in the hallways, and nobody working on them to fix them. Located near the expo area, it's next to some restaurant chains, coffee shops and university, but at night time this area gets very "interesting" to say the least... hint: I would not recommend bringing your family here, maybe adults only is better (if you know what I mean). And when we left early in the morning to go to the airport, more "interesting" people in the oldest job in the world can be seen leaving the premises too, so again, avoid bringing your kids here if you don't want to explain what's happening here. The bed was very firm, so I didn't get much sleep. But I had a great view from my room, with large windows facing two different directions because of the corner room. I didn't touch the coffee machine because it look a little bit dusty :( I never asked but they have this President Club lounge, does anyone know who can or cannot go in there? Does it require any specific IHG level?

Hotel was more than adequate! But the front desk over charged us and were very difficult in…read morecorrecting their mistake. I would advise future guests to be diligent in looking at what they charge you.

I wish I could revise hotel and restaurant separate but I guess it's not possible! I could of given…read moremore stars!!! Let's start by saying that the hotel is very nice, exterior looks good, entry and front desk area is clean and has a fresh look. Customer service at the front desk is great!! They make you feel welcome. Let me tell you that the room is beautiful, clean, fresh and the bed is soooooo comfortable!!! Will definately come back to stay here....BUT WILL NOT BE EATING AT THE RESTAURANT *Deli Gourmet* it takes 1x to see how good or bad a place is and it wasnt very good, DON'T GET ME WRONG: FOOD WASN'T BAD, but the service was not good and the menu is not even fully available. I asked for a perrier, *we don't have any* I asked for lemonade *no lemonade and no lemons* okkkk just get me a beer! I would like to order the arrachera that comes with mashed potato, cam ray onions and chili and salad.. *okkk?? When it arrived *no mashed potatoes and no onions..instead Pamela cheese. Okkk?? Food was good but as we asked why we weren't told there wasn't any mashed potatoes... the girls answer *well we replaced it with cheese! With an attitude... dammm okkk, so they decided what we get not caring what we ordered and expected to get. Customer service is not very good..if you have foods on menu, customer expects to at least have them available, and....to say *no we dont have it, so many times in one table?? Sucks!!!

Small but cute little hotel 5 minutes away from the Guadalajara International Airport. The staff is…read morewonderful. One of the main guys who was tall, had an amazing accent and a red string bracelet on his hand was super kind ! Made us feel welcomed and was super helpful to our accommodations. Our airline paid for the night since we missed our connecting flight and we got free stay and free food. Stay away from the hotels restaurant. It's like play dough food what they are serving you. Although the waiter was super sweet, & he made us feel comfy and made us laugh, I did not end up visiting the restaurant for my free lunch, dinner that day and breakfast and lunch the next day. I do recommend the shot of whiskey and shot of espresso on the menu though. Best thing I did in Guadalajara was the shots for sure!!