Quiero dejar un reconocimiento especial a Guillermo Ponce, empleado de Volaris en el aeropuerto de…read moreGuadalajara. Fue extremadamente amable, muy paciente y nos ayudó en todo momento con una excelente actitud. A pesar de que Volaris suele tener mala fama por su servicio al cliente, Guillermo es completamente lo contrario: atento, profesional y dispuesto a resolver cualquier duda sin perder la calma. De verdad se necesitan más personas como él, que hacen que la experiencia del pasajero sea mucho mejor. ¡Excelente servicio!

Need to improve a lot of things 1- luggage fees are…read moreextremely expensive 2- no outlets to charge phone- we r in the 29th century this is a must nowadays 3- water is not free! So wrong in many ways 4- wait time to check in is ridiculous. My flight departure from Veracruz was at 8:45am .. I was told to arrive at 6:30 and the receptionist arrived at the booth until 7;30am --- shamelessly and disrespected to customers time 6 - I am going to share ONE photo of the inside of a plane and that should explain a lot!

We purchased our ticket through Delta but flew on Aeromexico out of Guadalajara…read more The check-in process was easy, I didn't have any hidden charges, the leg room and seat width were adequate, and get this...they served food. I couldn't believe that last part and it's the main reason I'm writing this review. It's airline food and you shouldn't get your hopes up too high but it was nice to get a sandwich, a small dessert, and decent coffee without having to order it. It's been 20+ years since I've flown this airline but my recent experience was positive and I wouldn't have a problem flying this airline again. If you're planning on bringing a carry on, be prepared to have it weighed and if it's heavier than 10-11kg you're going to need to check it in.

We had a good flight from Mexico City to Guadalajara. Decided to go to the VIP lounge for dinner…read moreand a drink. Doors were at 10:35pm, flight 774 to Tijuana. We got to the gate at 10:47pm since e we're the last group, and Pedro Ricoy, closed the door to our faces. He was not helpful and literally told us "well, you missed the flight by a minute". He was very unprofessional and was not trying to help us. All he kept saying was "buy another flight". Aeromexico is a good airline, but with this, I am not flying with them again. It cost me $500 dollars extra just to stay the night and book a new flight. I hope they fire Pedro and hire people that actually know how to work customer service.

Wow - This airport has grown over the last 20 years. Even getting here is better than the before…read more The city of Guadalajara must have heard everyone's feedback as the highway to bends into the airport has been improved. The international security is now on top while the domestic security is near the ticket agents. Security is easy. No need to take off shoes or remove electronics. Just remember to pack your Mexican cheese in your suitcase and not in your carryon bag or it will be removed. The upper level is newer as it has been remodeled. There are a lot of stores and restaurants. Going to the A gates still sucks as you either have to walk on the tarmac or take a bus to get on an airplane. There's a kid playground and plenty of seating to catch a breather

GDL: The top floor is nice. Gates A and D are pretty ghetto -- you have to walk to the plane and…read morecarry your luggage up the stairs." Si la quieres un poco más neutral/profesional, aquí va otra opción: "Quick airport review for GDL: The top floor is nice, but Gates A and D are inconvenient since you have to walk to the plane and carry your luggage up the stairs.

Sucks when you put your hands up and say "it's not our fault", who's fault is it, all we want to…read moreknow WHY are other flights going to the same place we are going but not us. Take responsibility and cover the action. Sleeping at the airport is not the ticket. Never again. If I can, I'll do a negative 5 star. ****update as I wait 7 more hours inside the airport. A family member just landed and I was suppose to leave at the same time different air lines and they just landed, same location but they keep saying : canceled due to weather conditions. LIES LIES LIES, they had no pilot for our flight. Ain't that a b!!!!!!

Bait and switch! They allow one "free" checked bag when flying to Mexico, but charge a hefty fee to…read morecheck that bag back to the States. This is the Mexican version of Spirit, with the fine print in Spanish and the extra fees in both pesos and dollars for your convenience.

If I can give a 0 star I would , don't waste your time …read more Horrible service , I gave them two opportunities and both time I end up very disappointed. Hope they get there **** together.

This is by far the worst service I have ever experienced with any rental car company. I have rented…read morecars from many providers, including Hertz/Dollar for the past 25 years and this one is by far the worst. I reserved a mid size SUV prior to my arrival at a cost of $347.41. Upon arriving the agent stated the car I reserved was not available and proceeded to force me to accept a compact SUV priced 32% higher!!! My family and our luggage would not fit in the compact SUV, hence the reason I reserved the mid size. In addition, the agent proceeded to add full coverage insurance which was to increase my rental to $1,200!!! Ridiculous!!!! If I refuse the coverage then I needed to leave a $4,000 security deposit through my credit card. Unacceptable! I spent the better part of an hour renegotiating to little avail. At the end of the experience I received the original reserved vehicle. The full coverage insurance was reduced to basic coverage and my rental cost increased to $461.54. I contacted Dollar corporate to file a complaint and request assistance with honoring the original quote. Dollar corporate was of no help citing that the location in Guadalajara is a franchisee; any rental charge dispute had to be directed to the local office directly. This is a joke to say the least as the local office is where the shake down occurred. I hope some folks read this review and think twice about renting from Hertz/Dollar in Guadalajara Airport. This place is a rip off! Don't expect them to honor a reservation quote.

I've rented from Mex-Rent-A-Car many times and returned them with minor damages on a few occasions…read more Once I didn't even return it at all, as it got stolen. Each of those incidents I wasn't charged a dime since I had purchased their full coverage zero deductible insurance. It's a pricey and mandatory add-on, but it's totally worth it. I only gave them 3 out of 5 stars because they once refused to let me rent a car because they would not accept Mexican bank debit cards. Apparently they only accept Mexican credit cards, or foreign debit/credit cards, which I had none on me on that trip. The clerk was a new employee and management was gone for the evening. Even as a repeat customer they would not let me complete my booking. I found myself stranded considering it was 10:30 in the evening and my final destination was a 1.5 hour drive away. Luckily I was offered a ride by an elderly couple who were headed in the same direction as I was.

After booking a car on line with all the extra insurance I was forced to play more than double at…read morethe desk on pickup. I had no choice to do so as I needed the car to get to my next destination with no other cars available for rent. After over a month of going back and forth of sending documents, photos, movies I got no where. STAY AWAY from them they will rip you off

Mr Cordova deserves 10 stars! Our itinerary in Mexico included serval stops and stays at different…read morelocations throughout Guadalajara and Mr Cordova stayed in communication with us all the way through. We had to change our pick up times several times and he was nothing but gracious and accommodating to our last minute changes. We always felt safe with him and he always drove with care. He will definitely be our permanent driver when we come back. Thank you Mr Cordova for making our vacation transportation so easy to plan. El señor Córdova merece 10 estrellas. Nuestro itinerario en México incluyó varias paradas y estancias en diferentes lugares de Guadalajara, y el Sr. Cordova se mantuvo en contacto con nosotros en todo momento. Tuvimos que cambiar la hora de recogida varias veces, pero fue muy amable y atento con nuestros cambios de último minuto. Siempre nos sentimos seguros con él y siempre condujo con cuidado. Sin duda, será nuestro conductor permanente cuando regresemos. Gracias al Sr. Cordova por hacer el transporte de nuestras vacaciones tan fácil.

¡SERVICIO TERRIBLE! Si pudiera dar cero estrellas, lo haría. El hombre con el que estaba…read moreorganizando mi servicio fue sumamente grosero y condescendiente. Nunca había tenido una experiencia así tratando de reservar un transporte hacia y desde el aeropuerto. ¡No recomiendo para nada que usen este servicio! Estoy muy decepcionada por la forma en que me habló. Verdaderamente asqueroso.