Quiero dejar un reconocimiento especial a Guillermo Ponce, empleado de Volaris en el aeropuerto de Guadalajara. Fue extremadamente amable, muy paciente y nos ayudó en todo momento con una excelente actitud. A pesar de que Volaris suele tener mala fama por su servicio al cliente, Guillermo es completamente lo contrario: atento, profesional y dispuesto a resolver cualquier duda sin perder la calma. De verdad se necesitan más personas como él, que hacen que la experiencia del pasajero sea mucho mejor. ¡Excelente servicio! read more

Need to improve a lot of things 1- luggage fees are extremely expensive 2- no outlets to charge phone- we r in the 29th century this is a must nowadays 3- water is not free! So wrong in many ways 4- wait time to check in is ridiculous. My flight departure from Veracruz was at 8:45am .. I was told to arrive at 6:30 and the receptionist arrived at the booth until 7;30am --- shamelessly and disrespected to customers time 6 - I am going to share ONE photo of the inside of a plane and that should explain a lot! read more

Volaris - Airlines Near Me - Guadalajara, JAL

Terrible flight experience -- never again. The seats on Volaris are extremely uncomfortable and packed way too close together. You're basically sitting on top of the person in front of you. The cabin was unbearably hot, and the air conditioning did not seem to be working at all, which made the flight miserable. The food options were very disappointing -- just peanuts and cookies that looked like something you'd buy at OXXO (a low-budget version of 7-Eleven), yet overpriced. This airline is seriously overrated. I will never book a flight with Volaris again. P.S. They even try to upsell seats at a higher price after you've already paid for your seat. What a joke of an airline. I will never book with Volaris again. read more

Poor communication....being shuffled around is not the way I want to start my vacation. Staff at desk tells us that our seats were changed from 2A to 19row (connecting flight to Guadalajara) and then again to Cancun. We were separated and sat further back of the plane. We checked in like were suppose to and we get this done to us. We play by the rules. We then had to wait in the plane's aisle area for approximately 10 minutes until a stewardess was able to figure stuff out. We were then given seats separately. 1/14/26 flight 1017 to Guadalajara 1147pm 1/15/26 flight 1052 to Cancun 608a Volaris, get your system straightened out, stop overbooking and trying to get others to buy our seats at higher rate. We paid for our airfare back in November. This should not be happening. No bueno read more

Volaris - Separated from my girlfriend again ;( - Airlines Near Me - Guadalajara, JAL

do not book with this airline horrible experience they will cancel your flight last minute plus customer service is no good never help so now im stranded at the airport in mexico alone... read more

Volaris - Gdl airport - Airlines Near Me - Guadalajara, JAL

We paid for our tickets months ago but when we went to go check in our flights it said they overbooked. Worst of all we were with another group. We saw them snickering at us. I would rate 0 if I could. read more

Volaris terminal in Guadalajara airpot is FREEZING! The most uncomfortable chairs in airport!

Volaris operates on a pricing model that feels deliberately engineered to penalize customers. The base fare is merely bait. If you do not perfectly anticipate every personal and checked item at the time of booking, the cost of adding baggage later becomes shockingly excessive -- often more than double what airlines like United, Alaska, American, or Delta charge for the same route. In my case, adding luggage after booking resulted in fees so disproportionate that they rivaled -- and in some instances exceeded -- the original airfare. That is not a reasonable adjustment; it is an exploitative surcharge structure. This is not about budget travel. Travelers understand unbundled pricing. The issue is the magnitude of the penalties and the lack of proportionality. When a single change can double your total cost, the advertised fare becomes misleading in practice. I recently flew from Los Angeles to Guatemala, and this experience was enough to ensure I will not fly Volaris again unless these pricing practices are fundamentally revised. Travelers should approach with extreme caution and calculate every possible scenario before clicking "purchase." Volaris opera bajo un modelo de precios que parece diseñado para penalizar al cliente. La tarifa base funciona como un señuelo. Si no se anticipa con absoluta precisión cada artículo personal o equipaje documentado al momento de la compra, el costo de agregarlo después se vuelve desproporcionado -- frecuentemente más del doble de lo que cobran aerolíneas como United, Alaska, American o Delta en rutas similares. En mi caso, añadir equipaje después de la reserva generó cargos tan elevados que llegaron a igualar -- e incluso superar -- el precio original del boleto. Eso no es un ajuste razonable; es una estructura de recargos excesiva. No se trata de no entender el modelo "low cost". Los viajeros saben que las tarifas se desglosan. El problema es la magnitud de la penalización y la falta de proporcionalidad. Cuando un simple cambio puede duplicar el costo total del viaje, la tarifa anunciada pierde credibilidad en la práctica. Viajé recientemente de Los Ángeles a Guatemala y esta experiencia fue suficiente para decidir no volver a volar con Volaris mientras no revisen estas políticas. Recomiendo a otros viajeros analizar cada detalle con extremo cuidado antes de confirmar su compra. read more

-1 star I recently flew with Volaris, and unfortunately, my experience was far from satisfactory. My flight was delayed by 5 hours flight 1292 12/19/2025 and what made the situation even worse was the lack of communication and support from customer service. Despite the long wait, representatives seemed indifferent to the passengers' concerns. We were left in the dark about the reasons for the delay and given no updates or assistance. This lack of care and professionalism was incredibly frustrating and made for a very unpleasant travel experience. Given the circumstances, I expected much better service from an airline. I hope Volaris takes steps to improve their customer service and communication in the future. They did mention getting an email with some sort of recompense for the inconvenience and I have not received it. Regards, read more

Horrible !!! Specially Guadalajara !! Missed flight due to super slow immigration The auto check and picture was on and off not working The plane left us and no one speaks English So frustrating, always like this in this airport unorganized Many staff keep telling us go here go there but then turn around agin and go somewhere else read more

First the lines are the longest lines I've ever seen in my life at an airport. Download the app and just check in if you only have carry one. They seem to be a little slow and careless. The seats are literally the smallest there's is no space from one row to another. I was extremely uncomfortable . Definitely not worth the price try other airlines first. read more

Trash airline. Their seats are so lumpy, my ass started hurting before we even left the ground. Might as well be sitting on a stump. Never again!! I'm sure even the people that own this airline would never ride on their planes. read more

This airline has the worst customer service. I've been working in the aviation industry for 7 years I'm super familiar with the way this industry works. Safe yourself the headache and stress and fly anything else but Volaris you will thank me later . 0 out of 100 ! read more

Volaris - Fist and last time I fly this airline, this airline sucks customer service is so bad - Airlines Near Me - Guadalajara, JAL

Vuelo de Guadalajara a Cancún como siempre Volaris lo peor de lo peor no les importó nuestro equipaje y así fue como recibí mi maleta read more

See all

1. 4 delays (over 6 hrs total) from Fresno to Guadalajara. Then 2 hour delay from Guadalajara back to fresno.Fresno. Multiple gate changes also. 2. All snacks and drinks are charged....no free peanuts, cookies, drinks or chips. 3. No email or update texts. Must keep a sharp eye on the flight board to get to the gates that are changed. 4. Very poor service!!!!! 5. Fare appears cheaper than American or others, but winds up same or more due to Volaris' nickle & Dime fees for everything. 6. DON'T FLY VOLARIS unless you like confusion and frustration! 7. This airline REALLY rates -5 stars read more

Good unless you get a non reclining seat flight. I did not know until now and am deeply disappointed. Will avoid flying with them ever again. read more

Volaris is the worst airline I have ever traveled with. They overbooked, the assistant also couldn't care less about how you feel. Specially in Guadalajara. This airline is the definition of greed. I would rather walk to my destination than to go here again read more

I'm a retired veteran of 24 year's service. I have flown all over the world and have used multiple airlines. Volaris has to be the worst airline I have ever flown on. I am only writing this because I have given this airline multiple attempt's to redeem itself, only to fail every time. The first time my wife and I were flying back from Guadalajara MX and at ticketing we were charged extra due to our luggage being over weight. Even though we were under the 54 lb weight limit when we started our trip. On the return trip Volaris changed our weight limit to 45 lbs max. It was $150 for each luggage. It didn't make sense, why would I start my trip with 50 lbs and then return home with less weight!? We did another trip to MX and used Volaris. One of our large pieces of luggage was damaged. I'm not too worried about that. I understand that can happen. But, then we did another trip to MX and we used a different piece of luggage that had a hard shell, so as not to get damaged. We also made sure the luggage was under the weight limits, and we insured the weight limits were at 54 lbs for the way over and the way back. My wife and I had one each as well as a carry on and a small backpack. First of all, our flight got delayed by 6.5 hours which was annoying but we were promised a voucher to compensate us for our lost time (still haven't seen a voucher and am currently waiting to board for our return flight). Anyways, we get to ticketing again and the guy at ticketing breaks out a tape measure and begins measuring our hard shelled luggage. He says it's too tall and that we would be charged an extra $100 per oversized piece (x 2 = $200). My wife argued that it was the same luggage that we departed with and had no issues coming over to MX but now it's an issue returning to the USA. Managers came over and they wouldn't budge on their height restriction. So we coughed up another $200. Now I'm sitting in the food court waiting to board, praying I can get home with all my luggage. Shocker! The ticketing guy sent us to the wrong gate. lol read more

The worst airline, expensive, delayed flights, they charge you for luggage that isn't luggage, they don't return the $$, they don't answer the phone, they just give excuses, terrible service, I will never fly with them again read more

Muy pero muy mal servicio en comunicasion al cliente aserca de retrasamiento .. pantallas disen una informacion y realidad es otra.. no vuelvo a volar por volaris.. en paz descasen,,ni siquiere comida ofrecieron read more

Not only did we have to pay extra for the tickets confirmation, once there, at check in they charged us extra money for one luggage that we had to pay! read more

Customer service is horrible . This company nickel and dimes you for everything. My flight was delayed over 24 hours and the only way I could get out was to pay even more out of pocket read more

Poor customer service, they are always trying to nickel and dime you. Checking in is impossible. If you can avoid this airline, do so!

Abrieron mi maleta y robaron una tarjeta SD, una memoria USB y aceite para barba. They opened my carry-on and stole an SD Card, USB flash drive and beard oil. read more

We flew from San Francisco it's almost 4 hour trip. During refreshments which they have a Menu but when you order No Ice No cold drinks no sandwiches no cold beer etc Chips Cup of Soup Noodles Coffee only And their answer the prior flight finished everything!!! I am diabetic unbelievable!!!!! Just Awful read more

la peor empresa la peor servicio al cliente. le negaron silla de rueda para mi mamá de 76 años. lo peor!!! alondra maría es una persona absolutamente inservible!! read more

One star since that's the lowest I can choose. I've been in line for over 1 1/2hrs and counting. Not to mention all the gate changes that always occur while waiting. Update: 2hrs15 and still in line to check in bags Update: 2hrs 45 mins running to my gate which by the way they suggested. Also they over booked the flight and were offering people vouchers for other flights read more

Volaris is such a trash business! Every time I use them there employees are rude and incompetent but oh do they love stealing your money! Today I went to go check my bag in and the lady at front desk said no it was not necessary that I could take it on top of the airplane. when I go to board they tell me no I have to go back outside the airport to check in the bag because it was not allowed. When I finally get back to the desk I explain that my flight is leaving and I need to check in the bag that they said I didn't so they told me to wait and made me stand there for 20 min. When I finally get back the airplane was there but doors were closed and they left without me . All of this while carrying my luggage's and 1 yr old son . I want a full refund for the incompetent of the employees! They won't give me a refund they said they can only give me back the Tua . Really?!?!?! $50 put of the 293 I paid no!!! This was not at all my fault! I have seen volaris planes wait 40 minutes for a customer to board making the whole plane sit there and wait and I missed my flight because of their employees! This is outrages and unfair I don't have money to be wasting I saved up 6 months to be able to afford this flight and I missed it and lost my money because of them!!! I do not recommend Volaris at all!!! read more

If I could give zero stars, I would. Their customer service sucks. Their policies suck. Over all, do not fly them. They charge extra for every single thing, and they don't have the courtesy to expedite their bags check in. One rep and there are at least 50 people in line. By the time they got more employees to help, our flight started boarding and Wei still missed our flight. They also didn't want to refund the $89.99 I paid for a checked bag, that was never taken. We Never ever will I fly this airline again. read more

It was an interesting flight to say the least. It was not horrible services because we have had worse. There worst part of it was coming back home. Because of how many mosquitoes their is in Guadalajara and been that we had a flight right at that time when the mosquitoes come out. Our plain was filled with mosquitoes and it was quite a show trying to kill as many as we could. Other than that is like the saying you get what you pay for and with that been said it could have been worse. read more

They suck ! They over sale seats and cancel you on the spot . They cancel people flights cuz they over sold 20 people while I was there . Este airo lina no sirve para nada . Venden asientos demás y te cancelan cuando estás listo para abordar . read more

Due to lack of response on their WhatsApp, their App doesn't allow me to check in and not responding on their call center I ending calling a Volaris suppose customer service +1 (516) 340-1594 and it was scam. They charged my credit card and it was because it is impossible to talking to anyone at Volaris The people at the airport can't help at all, the only provide this phone number that doesn't allow me to speak with anyone 5511028000 Very Pathetic service and frustrating doing business with Volaris It's economy flights but annoying and frustrating due to their absolutely absent customer service read more

Had a great help by Stanley at the airport and made everything so much easier , made us have a nicer way to kick off the vacation !!

Horrible servicio movieron el vuelo de la 1:30 a las 5 de la tarde y después de 3 hrs de espera lo cancelaron esta aerolínea es una basura te hacen perder el tiempo no sirve hay personas de la 3ra edad que no saben usar las computadoras para checar sus boletos y ellos no ayudan los mandan solos les están pagando para ayudar al personal no humillarlo read more

Worst airline ever .! Don't recommend you buying ur tickets here . Costumer service is not good at all. We got our flight tickets 3 months before and the day of they said they over sold tickets and switched our flight 4hrs later . Ones we start boring they told us " there isn't anymore seats left. Horrible. -5 star rating for this airline I'm sure other people can 100% say the same. read more

This airline can be good or bad, depending on your circumstances. They are a great option if you are packing light, and you know solidly that there will be no changes in your itinerary. However, if you have to change the date and/or time of your flight after you've bought a ticket, then you're going to have a heck of a time dealing with them. In previous times, I've booked flights for myself or for other people. One time, I had to change the passenger name from another person's to my own name. This was with no other changes to the itinerary. The surcharge for this change was $50. Another time, I had to change the date and time of my flight. After talking with the customer service rep, I realized that I was far better off just buying a new ticket. A third time, I bought a plane ticket for someone on their app. I clearly put this person's name as the passenger for this ticket. When this person received the confirmation email, this person told me that the passenger name was listed as mine. I called to correct this, and they proceeded to charge me for this change, despite the fact that I had screenshots proving that I indeed put the other person's name as the passenger. In short, they are very shady if you need to make a change to the itinerary. Now for the positive note. This last spring, my girlfriend and I took a trip to Guadalajara. On our way back, we ended up missing our flight due to a longer-than-usual car ride to the airport (thank you, road construction). I thought I was going to have to buy new tickets, which made me worry if any were available for that same day. Fortunately, Volaris has an option for this exact circumstance. I had to pay a fee, and we were guaranteed to fly out the same day. While this came with a 10-hour delay, we were back home by the end of that day. For this, I will give them some kudos. The journey home was ok in itself. The food was a disappointment, which consisted mainly of snack trays. They had coffee, but I didn't have any as I slept throughout the flight. The customer service was ok, nothing stellar but nothing bad, either. This airline does indeed nickel-and-dime customers. They advertise one price, but that price can double or triple, depending on how comfortable you want to travel. So don't expect to travel well on this airline on a budget. Also, we very wary of having to make changes to your itinerary, as they will make you jump through many hoops, and charge you for it. read more

Too bad can't rate this airline a zero. Customers boarded the plane on time sat in the cabin for more than 45 minutes in a stuffy, humid 90 degree cabin. No explanation given, especially not an apology. We figured out they were waiting on a couple of Volaris flight attendants that just happened to be catching a ride on our flight because they definitely weren't working. When asked by customers why we were soo late to take off they seemed annoyed and actually pretty rude they were being questioned. No straight answer was given. We asked if they could please turn on the A/C and we were completely ignored. Again no explanation of any kind was given. Had it been a normal every day customer running late, this plane would be half way to their destination already. It's definitely a cheaper airline but like they say you get what you pay for. Don't plan on using them again. P.S. this plane's seats are extremely uncomfortable hardly any padding and no where to charge your phone. read more

This airline is a joke. The planes are old the seats don't recline and are too close together. They monopolize all the flights from where I'm traveling from. I don't mind paying for my seat and luggage that's the norm, not being able to check in using the app, website or calling them is bullshit! Tried to check in on the kiosk was bullshit as well and I couldn't complete that process either. What gives? I purchased my round trip all at once, so what's the problem? I waited over an hour in line to get my boarding pass and check my luggage, guess what? All my documents were in order. NEVER AGAIN! read more

Volaris is a terrible airline. They lose luggage all the time, do not provide a refund on said luggage, and will not deliver said luggage to your location - they require you to return to the airport days later to collect your property. Terrible operations, customer service, terrible company. The "low" cost of flights is a scam as well, after paying for luggage and other extra expenses, you're lucky to be even with other airlines. Nickle-and-dime people to death, then lose their property - terrible company. read more

Volaris has the worst travel accommodations noted in the airline industry. They lack communicating flight delays to their passengers and have the least amount of care to accommodate passengers otherwise. read more