Prices lower than Holiday Inn? Believe it or not, it's cheaper than HIE! But I'm not going to lie, since I was on the top floor, I was able to see some of the other floors in bad shape, at least in the hallways, and nobody working on them to fix them. Located near the expo area, it's next to some restaurant chains, coffee shops and university, but at night time this area gets very "interesting" to say the least... hint: I would not recommend bringing your family here, maybe adults only is better (if you know what I mean). And when we left early in the morning to go to the airport, more "interesting" people in the oldest job in the world can be seen leaving the premises too, so again, avoid bringing your kids here if you don't want to explain what's happening here. The bed was very firm, so I didn't get much sleep. But I had a great view from my room, with large windows facing two different directions because of the corner room. I didn't touch the coffee machine because it look a little bit dusty :( I never asked but they have this President Club lounge, does anyone know who can or cannot go in there? Does it require any specific IHG level? read more

Hotel was more than adequate! But the front desk over charged us and were very difficult in correcting their mistake. I would advise future guests to be diligent in looking at what they charge you. read more

Terrible costumer service , no one responds to emails. I asked for an early check in they said yes when I arrived they said they couldn't accommodate the early check in bc the hotel got completely booked overnight!!!! read more

Yelp 10/100 Shout out to Barbara, the pretty front desk customer service employee that does the check in and outs. I arrived to Guadalajara at 6 am and there was no room available for me but I had some friends staying there the previous night so they were in the room, I bothered her to call each of them for me to wake them up so I can go in their room and rest up before the check in time at 3 pm... Although they didnt answer for awhile but Barbara went the extra mile to help me out.. she also was very patient and nice, I felt no sense of rush or bad service.. I finally got into the room and lets say.. the view of the pool is amazing! Beds are comfortable and looks of interior are calming.. What did bother me was there was no ice machines in the halls but there was an ice bucket.. the water bottles set up in the room wasnt free.. same with the cappuccino so please be careful as they are 50 pesos each.. The elevator was semi annoying with the card to get into the floors..and some cards did not even work so it is very irritating to go to front desk a few times.. Other than that..Barbara, you are amazing. Thank you! read more

We stayed at the Presidente Intercontinental Hotel for four nights and really liked the place. The hotel was clean and welcoming during our stay. We love the warm roof top pool that we had to ourselves. The room was clean, well layed out and worked nicely for us. I like the fact that there are many electoral outlets in the room. The breakfast at Urban Cafe was great with an omlet station and great ranchero beef. Oscar was a great wait staff member and provided us with excellent service. We recommend the hotel and will be staying here again during our next trip to Guadalajara. read more

Negative Five Stars if I could This hotel was advertised as supposedly being the best in Guadalajara, and by the looks of the pictures, I decided to book it. It was my first-time visiting Guadalajara and so I was unfamiliar with the area that this hotel is situated on. I should've informed myself better. As I arrived in the lobby, I could see that this hotel was dilapidated and in a state of disrepair. I could immediately see cracks on the walls near the elevator that run several floors high which might be indicative of structural damage. Just by standing in the empty and cold lobby, I felt as If I was in a hotel that was abandoned long ago. The first thing that I noticed was that the furniture was old, cracked and peeling. I also noticed that the glass on top of the work desk in which I planned to do my work in was cracked (could present a liability if a guest gets cut). On the old and cracked nightstand there was a note with the IHG promise to service, cleanliness, etc. Right around that note on the nightstand there were unknown yellow stains. On the black lampshade from the lamp above the nightstand had not been cleaned in ages because dust is fairly visibly on the color black. What a great start for somebody with both asthma and allergies! Next to the window on the side of the bed, there was a long work desk with a phone that was full of dust. How does Intercontinental intend to protect their guests from Covid-19 if they can't even clean the phones? The long work desk had some old crusty white stains that I wouldn't want to speculate what they were. As I looked up, I could see that the paint was old and cracking. As I looked below, I could see the carpet was torn along a crack on the window where insects could crawl in, and this area back there had not been vacuumed in years. I found another table with a coffee maker that had never been cleaned due to the obvious coffee cup stains from the previous guest. The carpet was completely deteriorated throughout the room and the room's walls had several cracks on them while the roof had evidence of recent water damage. I could see that the water damage was recently painted over with cheap paint that does not correspond in a hotel room. When I stepped in the bathroom, I could see that everything had been swept to the door leading to the terrace and never picked up. I swiped my fingers on the bathtub, and my fingers were immediately filled with white crusty chemicals. I'm guessing the chemicals left in the bathtub were probably left behind to enhance my skin, instead of negligence. As I stepped onto what was supposed to be my private terrace. It wasn't very private because I could easily jump over to the other suite's terrace. The terrace area was full of discolored tiles and the divider wall that divided the other terrace was full of some black substance that appeared to be mold. The lounge chairs were stained and dirty and literally falling apart, they were so badly damaged that if I would've sat, I probably would've fallen through. I walked back in to gather up my belongings to leave this nightmare when I observed more cracked paint and rotting wood at the bottom of one of the pillars. I had my reservation cancelled and I left without not knowing where I was going to spend the night. I booked a room at the Hyatt Regency Andrades which turned out to be a real four-star hotel that met my expectations for about the same price as the Intercontinental Presidente. I'm not sure if even the President of the poorest country in the world would ever stay there. I have been to the Intercontinental in San Francisco and the Intercontinental in Downtown Los Angeles which are true four-star properties, not unlike this property in Guadalajara. read more

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The lobby area is nice. The room we received didn't have a window. The room was connected to a room that was accessible to another room. The si done was in that space. read more

Warning about this hotel. This hotel jacked it's prices up for a mining conference in town. I was unable to fly in on the day I reserved due to airline flight cancellations and contacted the hotel immediately to make an agreement not to charge for the first night. It was early enough in the day that a normal hotel would accept the day cancellation without reserve. Anyways, they agreed if I brought a message from the airline in writing to prove the cancellation. All seemed great, right? Nope. On checkout, they could not even provide me a copy of my bill due to computer outages. I did not see they charged a huge NO SHOW fee! When I finally got the bill and tried to correct this, it has been one week after contacting the business center by email, personally by phone and talking with someone and resending the airline message, and by using IHG support; nothing. I have gotten nowhere. The hotel's staff is dismissive and doesn't care to assist. There are too many good hotels in Guadalajara to take a chance on having a problem and being ignored afterwards. I would try one of those and stay away from this one. read more

One of the worst hotels l have ever stayed in. First of all, we have to change the rooms because it smelled like mold, and the towels were dirty. One night when we were in the new room, it started smelling like cigarettes... The windows do not open in the room, so it was really nasty.... We liked the bar; however, one day we waited 10 minutes for someone to take our orders, and nobody came... So we just left! Also, the gym is super small and stuffy. The swimming pool looks old and uninviting. There are no restrooms at the gym or by the pool... So I guess everybody uses a swimming pool instead. The two stars I gave were for the room service and the breakfast. We ordered room service one night, and the food was delivered very fast. We ordered two soups, fruits, and desert. Everything was super tasty! The breakfast was delicious as well even though for some reason every time we asked for nonfat decaf latte, they would bring a regular coffee... But if we ordered a regular latte, they would bring the right one! We especially liked the Sunday's breakfast because it had such a great variety of authentic Mexican dishes with the lady in a traditional costume preparing fresh chilaquiles. I don't think we will ever stay in this hotel unless we have to. read more

This hotel is one of the best hotels I've stayed in. The room is not much but it's clean and well kept. Customer service is truly the best, had glitch with our credit card it was address and fix without any fuss. The issue with our credit card was taken care of by Hector he was informative and attentive. Will definitely recommend and stay here again tomorrow we are beginning our stay at NH collection let's see how that turns out, will keep everyone updated. read more

The hotel is old and it shows! The remodel that was done is not that great and it shows, I think they spent most of their time on public areas, the rooms are large but the beds are super hard and the furniture feels cheap. The people are very friendly helpful here. It seems like a lot of business people like it here. I am in the 19th floor and the carpet is in the public area is coming loose off the floor. In my room, the tub is plastic and it is loose off the floor. It is not connected to the drainage system. I told them and they sent someone but they did not fix. I will not stay here again. read more