I stayed at the Westin Guadalajara for five nights earlier this month during the World Cup and…read moreoverall had a very good experience. Our flight arrived early, and the hotel was able to accommodate us with an early check-in around 11:00 a.m., which was greatly appreciated after traveling. The hotel felt very safe throughout our stay. Since it was hosting the South Korean national team, there was additional security, road closures, and a noticeable National Guard and police presence, which added to the sense of security. As a Marriott Platinum member, we received complimentary breakfast vouchers each morning. The breakfast buffet offered a good variety of options, and there were also à la carte items available for an additional charge. The room was comfortable for two adults. Our view overlooked a nearby apartment complex on the east side, so it wasn't anything special, but it wasn't an issue since we spent most of our time exploring the city. One of the main reasons I chose this hotel was its excellent location. It was an easy walk to Expo Guadalajara, where the official World Cup shuttle buses departed for Estadio Akron, making transportation to World Cup matches very convenient. One unexpected highlight was finding a hot dog and hamburger cart near the OXXO on the northeast side of the hotel after looking for late-night tacos. The food was surprisingly good and worth checking out if you're hungry after the nearby restaurants have closed. The only disappointing part of our stay was the bar experience. The bartender was not particularly welcoming. On two separate occasions, he approached us to tell us that outside food and drinks were not allowed in the common seating area near the bar. While I understand the policy, the interactions felt unfriendly and made us feel unwelcome. One night we ordered two drinks while watching a World Cup match at the bar, and the bill came to about 600 pesos, which felt overpriced for what we received. One thing to keep in mind is the price. During the World Cup, rates were close to $1,000 USD per night, which I don't think would have been worth paying out of pocket. Fortunately, we redeemed Marriott Bonvoy points, making the stay an excellent value. Overall, I would stay here again if I'm ever in the area. Helpful front desk staff, comfortable accommodations, and the Platinum breakfast benefit. If the bar service were friendlier and the drink prices more reasonable, it would have been an easy five-star stay.

We stayed at the hotel for the entire weekend and appreciated the warm welcome upon arrival. The…read morelobby was clean and stylish, and we were especially grateful to be allowed an early check-in since a room was available -- a thoughtful gesture that started our stay on a positive note. The room was serviced daily, which we appreciated; however, toiletries and teas were not replenished, which was a bit disappointing. One noticeable drawback was the front desk staff, who consistently avoided eye contact and never greeted guests when entering or exiting the lobby -- it made the atmosphere feel less hospitable than expected. Also worth noting: the hotel does not have a pool. If that's something important to you, be sure to check in advance. On a brighter note, the bed was exceptionally comfortable -- the mattress and pillows were truly dreamy. I haven't slept that well in a hotel, not even at The Ritz or Mandarin Oriental! As a brand marketed as a "sports lifestyle" hotel, they definitely deliver on providing great rest and recovery. Kudos to them for that!

The Hotel Hilton Midtown is an excellent stay for business or leisure…read more Located near Guadalajara Expo and Midtown outdoor shopping it has a lot going for it The service by Edson and the team was professional and genuine. We really appreciated the level of security to the rooms. The aesthetics of the Hilton are stunning. While the restaurants and bars inside weren't occupied when we passed by they were very inviting. Our room was a king room with all the amenities one would expect. The mini fridge was operational which is nice as that isn't always the case. The lighting didn't have any guesswork and the bathroom facilities including the shower head were all luxury level. Whether you're on business or leisure, having access to the Expo, Midtown shopping and the Fresko grocery store makes the Hilton Midtown an excellent stay.

Beautiful hotel with a gorgeous pool! The stay was clean and comfortable. The elevators and room…read morehallways are locked with the access key so it felt very secure. The food was tasty and fresh as well!

**EXCELLENT CUSTOMER SERVICE*…read more The rooms are outdated, there's no other way to put it. BUT.... The rooms are huge! And the view is unbeatable!!(15th floor) Excellent customer service. There was always clean, fresh towels and room service daily. We had coffee delivered every morning and enjoyed our stay very much. This place is close to everything!

Checking in was fast. The room is spacious & comfortable but we on the 5th floor rm 504 no view…read morefacing roof top. We received a bottle of complementary wine booking through Hotel.com

Not a bad looking hotel, but not in a great area. Service was fair…read more They charged me at a higher peso conversion rate then Mexico City. I inquired about the 7/10 increase and an employee told me that it was related to tariff fees? The computers in the biz center are archaic and very slow. If you are looking for a hotel with a good weight room, skip this place. They had an archaic weight machine that was not fully functional. Not too many things to do close by.

Positive and above average experience. Rate was decent considering they provide breakfast. Walking…read moredistance to the expo/convention center. No frills, but smart layout and clean rooms. A small store on the premises with water and beers would be a nice addition. They do have restaurants and convenience stores within a few blocks. Staff is very professional and efficient. FYI- Most restaurants and bars in the area close by 11pm. I would have no problem staying here next time I'm in town for work. Ps. If you find yourself here, check out karne garibaldi...best meal I had in Guadalajara.

Don't stay unless you want your valuables stolen. My friend & I stayed in June. The first day we…read moreleft the hotel my friend left her engagement & wedding ring next to the night stand & after a long day in tequila we come back to them missing. It was reported to the night manager who checked our room that say night and the found nothing. I check to see if my gold ring was still in my jewelry box & it was. The following day we went to the beauty expo across the street & to my surprise as I was packing my belongings to check out my ring was missing. It was reported to the GM they never took accountability & blamed us from the beginning. I am in Guadalajara twice a year & I will never give them my business again.

Absolutely beautiful and the continental breakfast is great ,the fruits and juice in Mexico are so…read moredamn dresh,the staff are awesome they will do anything f I really you,I heard the are remodeling some of the rooms which is great if knew they had more modern rooms I would've asked.so if you come ask for a modern room,the room I'm at has carpets which I hate and they don't look great or even shampooed wear flip flops

I wish I could revise hotel and restaurant separate but I guess it's not possible! I could of given…read moremore stars!!! Let's start by saying that the hotel is very nice, exterior looks good, entry and front desk area is clean and has a fresh look. Customer service at the front desk is great!! They make you feel welcome. Let me tell you that the room is beautiful, clean, fresh and the bed is soooooo comfortable!!! Will definately come back to stay here....BUT WILL NOT BE EATING AT THE RESTAURANT *Deli Gourmet* it takes 1x to see how good or bad a place is and it wasnt very good, DON'T GET ME WRONG: FOOD WASN'T BAD, but the service was not good and the menu is not even fully available. I asked for a perrier, *we don't have any* I asked for lemonade *no lemonade and no lemons* okkkk just get me a beer! I would like to order the arrachera that comes with mashed potato, cam ray onions and chili and salad.. *okkk?? When it arrived *no mashed potatoes and no onions..instead Pamela cheese. Okkk?? Food was good but as we asked why we weren't told there wasn't any mashed potatoes... the girls answer *well we replaced it with cheese! With an attitude... dammm okkk, so they decided what we get not caring what we ordered and expected to get. Customer service is not very good..if you have foods on menu, customer expects to at least have them available, and....to say *no we dont have it, so many times in one table?? Sucks!!!

Small but cute little hotel 5 minutes away from the Guadalajara International Airport. The staff is…read morewonderful. One of the main guys who was tall, had an amazing accent and a red string bracelet on his hand was super kind ! Made us feel welcomed and was super helpful to our accommodations. Our airline paid for the night since we missed our connecting flight and we got free stay and free food. Stay away from the hotels restaurant. It's like play dough food what they are serving you. Although the waiter was super sweet, & he made us feel comfy and made us laugh, I did not end up visiting the restaurant for my free lunch, dinner that day and breakfast and lunch the next day. I do recommend the shot of whiskey and shot of espresso on the menu though. Best thing I did in Guadalajara was the shots for sure!!

Loved lighting in the main room. Ambient & not harsh. Also, blackout curtains work well…read more Room compact but not cramped. Loved the coffee shop & shoe shine stand downstairs in the lobby. Loved the restaurants in the "old mansion" nearby. Large, delicious breakfast buffet in the main restaurant. The beds were a bit hard & shower/ toilet lights were too bright... Would love a door on the bathroom area for privacy... especially since doors are glass. Bad placement of mirror across from bathroom in "hallway"... BRIGHT lights in toilet/ shower reflect into eyes of anyone in the first bed. :(

We had the nicest stay here. We had a "master suite" which was lovely, and the service was…read moreexcellent. I especially appreciated how patient and friendly everyone on the staff was considering how little Spanish we were able to muster. In fact, most of them spoke more English than we did Spanish. The restaurant on the 2nd floor is beautiful and the breakfast buffet there is especially fun. We don't plan on staying anywhere else when we're in town.

I found bed bugs on my bed after i woke up with bite marks all over my feet!…read more Please be careful when staying at this location

Great hotel near the center of all the action in downtown GDL. Two block or less walk from the…read moreCathedral and Universidad Metro and about 6 blocks to clubs and bars including about 5 gay ones. The staff was great and the room was comfortable although not ready at time i was told. I arrived at 1000 and knew the room wouldnt be ready so i left luggage with bellman and they said 3-4 hours itd be ready. I came back after my tour at 3 and room still wasnt ready. I pressed them and magically room was ready. I tipped them for their efforts as i was tired from traveling and just wanted any room at that point. Only issues were the elevators were small, old and slow. Also, be careful of having bellman help you with luggage when arriving to these hotels. Not just this one but any of them. I dont mind tipping but i can handle my own luggage and find my own suite. Id come back here to stay.