As a ski industry pro 15+ years and international skier - I have NEVER been treated so poorly w the…read moremost rude experience in my lifetime of skiing. I went in to look at boots and asked about a pro discount - the older man did not know. He proceeded to continue talking to another man, skipped me over to help a woman about socks then skipped me over AGAIN to help a "walk-in". I went to ask if there was another person help me and he walked over and said it's by appnt only!!! Meanwhile he helped two other "walk-ins" after my turn. Done - there are plenty of amazing options in Utah. They just LOST a great customer that has spent a lot of money at Gorsuch.

Very good experience. I had a warrantee issue with Smith Goggles…read more The young lady that assisted (Beyulah) helped navigated the process expeditiously and with a dose of courtesy. I was able to ski using my replacement same day. Previous purchase experiences have been positive as well.

I've been into the store twice in the last 90 days, and I've been very well taken care of by a…read moregreat employee. His name is Caleb. He is the STIHL service technician that knows his stuff inside and out. He was very knowledgeable and helpful. Yes, a bonus or pay raise are in order

Whether you're gearing up for the zombie apocalypse or want some country attire, Smith & Edwards…read morehas your back. It's a vast store with so much stuff you'll need a few hours to properly browse it all. They definitely lean into the country boy theme-the clothing, the sporting and outdoor gear-it's a specific vibe and demographic. The thing that surprised me the most (and maybe shouldn't have) is the aisle of things I consider "prepper" tools. Gas masks, full body suits that look ready for space travel, military garb, etc. If you're looking for something a little "out there," this might be a place to visit. For everyone else, come ready to explore. There's lots to see.

If you are visiting Ogden, stopping by this downtown location is a must. For us from Ogden, we…read moreoften frequent this location to get a beverage of our choice, show support to our local Weber State University, and load up on Ogden Made gear. Ogden Made products are amazing for outdoor adventures and celebrating the uniqueness of this northern Utah historic city. Do yourself a favor and get in to this location as soon as possible. If you are away from Ogden, hit up their website and/or social media sites. You won't regret it!

Great bags and great shirts. Everything I buy from Ogden Made is quality and looks cool. I love…read moretheir Two Bit klettersack. It's perfect for my camera and gear when I'm hurrying between shoots or just playing around at the beach or mountains. They also do a lot of work within their community and it makes me want to support them more.

Staff very helpful. The rental process was easy. The rented equipment was like new. My favorites…read morewere the ski boots. They were so comfortable I didn't wasn't to take them off. I had No bruising or chaffing. I'll be back next ski season.

Great selection. Great prices. And great service. They helped us pick out the correct equipment for…read moreour skill level and also considered being budget friendly. They did not try to upsell. A great place to purchase equipment!

Went to the Riverdale store recently to browse/buy a handgun. I had done my research on-line and…read morewas ready to buy. I went to the gun counter, browsed for a few minutes, then stood at the counter waiting for help. Granted, the employees were busy, but nobody acknowledged me. I stood there for 15 minutes...and nothing. I get it, it's the holiday season and several people were at the counter, but the part that is irritating were the two customers who arrived after me that were helped first. I know the employees knew I was there as I made eye contact with them while standing at the counter. Anyways, I got tired of waiting and left. I'll buy a gun elsewhere. However, if you have the time to waste, I'm sure it's a great place to buy a gun.

Service is so slow! It was so difficult to get someone to help me out. I had plenty of time to…read morewrite this review while I was waiting for help.

This is a big claim, but hear me out: I have to say that across all consumer products in any…read moreindustry - especially in the outdoor space - Petzl delivers the absolute best customer experience, PERIOD. I have two of their products, I'm not a pro or even casual climber - I live in Florida so there's nothing to climb, but I've reached out twice over the year for a headlamp that I left in my car and the batteries exploded and their functional Noctilight case that started breaking - both products were purchased in 2018 and the headlamp was 100% my fault and I told them Other places would tell me that these things were my fault (they'd be right) or it was just wear and tear (reasonable) and they couldn't do anything or they'd offer me a 20% for something from the site, but not Petzl. Petzl completely repaired my headlamp and sent me a rechargeable battery pack (retails for about $30) and since they couldn't replace the headlamp case, they're sending me a completely new one, all at no cost. It's absolutely incredible and I've never bought anything from a company that goes this above and beyond for people. I wish they'd expand their product line to more outdoor gear and I'd buy everything from them, they're a company you want to tell everyone about and everywhere else should take notes. INCREDIBLE!

I have got to get out more. So should you…read more Petzl makes the absolutly most comfortable harnesses for freeclimbing (not -soloing). Use a Spirit 'biner ten years later and it will still feel like new. Get your hands on a copy of their catalog and learn how to be safe in the hills from the sixty some odd pages of instruction presented in a wordless format (like Ikea directions but so much more exciting). Or check it online. Minus one star for inconsistant quality for their headlamps.

Innovative gear for a great price, local, friendly, and down to earth group of people who work…read morethere. Thanks for being so awesome! Love my sleeping pad!

I came in to look at AR15's and ask about some questions i had. I believe her name was Mikayla, she…read morewas very patient, helpful, and knowledgeable of the products sold there. Ended up purchasing from her!

Brady, the employee at the Farr West, Utah location, took my gun apart and doesn't know how to put…read moreit back together. he explicitly said he can't take it apart but did it anyway

I took my son here to get new golf shoes- never again. I'm standing at the golf counter and 9,…read more(maybe more) employees walked by and did everything they could to not look me in the eye. It got to be very entertaining to see what they would do instead of not helping me. To get our shoes we had to fill out what we needed on an iPad that was by the shoes. That was the only way we could get someone's attention. Once we found out what shoes we wanted we had to wait again at the desk because we needed to get the right replacements for the bottom of the shoes. The only way we got someone to help us was to fill out the iPad again that we needed another pair of shoes, but we said no we just need your help once the guy showed up. When we went to check out, we were found out we were given the wrong shoes and so we went and got the sample one so they could get us the right pair. The girl was totally bugged, but they got a pair that was $100 more. I'm going to notice that??? The cashier was very unfriendly, and was also bugged! We stepped back so she could help other customers while we waited. We could've just stood there, made the customers wait while we waited for my correct shoes-- but thought we'd be nice... she didn't smile, say thank you, etc... My boys have played baseball, football, lacrosse, and now golf, and we've always liked Dicks to get their gear. We will not be returning. I'm still amazed as I think about all the employees that walked past us that never once asked how they could help us. One guy had an earpiece in so it looked like he was maybe more in charge than the others and he actually walked past three times with no words said or eye contact! Pretty sad!!! I understand they work in different parts of the store, but they could've called someone to come and help us very easily! We are going to get shoes elsewhere and return the shoes in the morning. No more money will be spent here... and I have spent thousands at Dicks every year... So I guess I will be going back one more time. Sooo bugged!!!

Unfortunately, my experience was very frustrating. The employees did not seem knowledgeable or…read morewilling to help, and when I tried to return an item purchased at full price, I was offered only 10% of the value due to a missing receipt. This policy and the lack of customer service were extremely disappointing.