Haven Hospice has been a great addition of services to Legato Living at Five Fountain. the staff…read moreare wonderful to work with.

From the owner: Haven Hospice provides a safe haven of comfort, serenity and peace to our patients and their…read morefamily. Our services are free of charge and can be provided in your home, in an assisted living facility, in a skilled nursing facility or in a hospital. Haven provides the following services, nursing, aides visits (5 days a week), social work, chaplain, bereavement, volunteers and much more. Call today to meet with a hospice consultant.

I was POA of a friend I have known for over 32 years. She was in her 90's I treated her like my…read moreown mother. The staff of St Joseph Villa Hospice were exceptional in caring for her. They were always available and did video for me so I could see her. Kept me informed every step of the way. I ended up moving out of state which was hard to have to leave when she was on hospice but they did video so I could see her and it helped me feel like I was still with her. It was a such a comfort to me. There was a Chaplain that would go and pray with her and pray for me. Thank you for your exceptional genuine care!

My daughter is 30 years old and autistic. She has a caregiver from BellaCare In home healthcare…read morewhich is the best!! She takes her places and is very interactive with her!! She treats her like family!! Thank you BellaCare for bringing us a fantastic caregiver!!

From the owner: Trusting someone other than family to care for your loved one isn't the easiest thing for a person…read moreto do. Thats why our team of BellaCare Coaches take this responsibility with the upmost seriousness. When you find that your own life's responsibilities make it near impossible to give your aging loved one the care they truly need, we can ease your stress so you can focus on enjoying the best parts of your loved one, while we focus on creating the most independent, healthy, and enjoyable life at home for them.

I believe the Nurses and CNA's really care about the residents and want to do a good job but the…read moremanagement of this place totally needs an overhaul! They are always in combat mode. If you ever have any concerns about your loved one, be prepared for no communication and rudeness from management, as if it's your loved one's fault! Find somewhere else where management truly supports the people who will be caring for your loved one.

The last review I provided was a Five Start for the care my wife received at Cottage 72 during her…read morefinal seven months of her life. Those folks were, and I assume, still are the cream of the crop for care giving. However, this review is about the Independent Living communications! On Saturday August 15, 2020 my air conditioner failed at 8:00 p.m. I called the Concierge. I was expecting it would be Sunday before anyone came to look and/or repair the A/C this this was a weekend and not a normal workday. Within 15 minutes the Concierge had contacted the Director of Environmental Services and informed me the Contractor for A/C would be arriving within the hour. By 9:00 p.m. the Contractor was at my door. At 10:00 p.m or two hours after the first phone call to the Concierge, the A/C was working. On Monday morning I was able to personally thank the Director of Environment Services and passed a well done to the Concierge. This is normal for Environmental Services! Advance the clock until today, August 18 at 3:15 p.m. the A/C failed again. I walked to the Concierge to report the outage and explained what had happened on Saturday night. I did mention the Concierge Saturday night did call the Director of Environment Services. This being a normal work day and during normal work day I did ask him to put in a work order which is normal procedure. At 6:45 p.m. once my unit hit 80 degrees, I walked to the same Concierge and asked what the Director of Environmental Service said. I was told he, the Concierge had not called him since the Director reads all work order prior to leaving. I asked the Concierge if he planned to call the Director. No, he will read the work order. It is now 7:50 p.m. and 81 degrees. It would appear the Concierge was not able to follow up on my request. Very disappointed. This is not normal customer service from the Hillcrest Grand Lodge Independent Living; however is becoming a pattern for this Concierge. I do still think the Grand Lodge is a wonderful place; however, it might be helpful if key meet and greet persons are trained to a "standardization" level.