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Omaha, NE

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BellaCare

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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7 years ago

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Endless Journey Hospice

Endless Journey Hospice

(5 reviews)

West Omaha

Music therapy is the best in the business Cole is top notch…read more Breavement therapy with Katie is awesome she makes sure that the memories RR cherished and promotes legacy projects

I rarely write reviews, but I feel a responsibility to share our experience with Endless Journey…read moreHospice so other families can make fully informed decisions during an already difficult time. It's been over a year, and I've had time to reflect. While hospice care should center on compassion, communication, and trust, our experience fell short in several critical ways. Our family often felt unheard, with key decisions made without fully including all family members with decision making authority. Communication lacked consistency and transparency, and at times we were given information that later proved to be inaccurate. There were also concerns around professionalism. Sensitive information was discussed in ways that felt inappropriate, which further eroded our trust. Additionally, clear family wishes--particularly regarding the timing of certain medications--were not consistently respected, and explanations around those decisions were conflicting. Basic care expectations were not always met. Equipment that was promised was not provided, and safety measures that should have been in place were absent, leading to a preventable fall incident. End-of-life care is one of the most vulnerable experiences a family can go through. It requires honesty, coordination, and deep respect for both the patient and their loved ones. Unfortunately, our experience did not reflect those standards. It is not surprising that Endless Journey's nurses received probation and fines for misconduct in July 2026. I share this out of concern. No family should have to navigate this type of added distress during a time of grief. My Grandma was an amazing woman and I am grateful for the time that I got to spend with her.

BellaCare - homehealthcare - Updated October 2026

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