I rarely write reviews, but I feel a responsibility to share our experience with Endless Journey…read moreHospice so other families can make fully informed decisions during an already difficult time. It's been over a year, and I've had time to reflect. While hospice care should center on compassion, communication, and trust, our experience fell short in several critical ways. Our family often felt unheard, with key decisions made without fully including all family members with decision making authority. Communication lacked consistency and transparency, and at times we were given information that later proved to be inaccurate. There were also concerns around professionalism. Sensitive information was discussed in ways that felt inappropriate, which further eroded our trust. Additionally, clear family wishes--particularly regarding the timing of certain medications--were not consistently respected, and explanations around those decisions were conflicting. Basic care expectations were not always met. Equipment that was promised was not provided, and safety measures that should have been in place were absent, leading to a preventable fall incident. End-of-life care is one of the most vulnerable experiences a family can go through. It requires honesty, coordination, and deep respect for both the patient and their loved ones. Unfortunately, our experience did not reflect those standards. It is not surprising that Endless Journey's nurses received probation and fines for misconduct in July 2026. I share this out of concern. No family should have to navigate this type of added distress during a time of grief. My Grandma was an amazing woman and I am grateful for the time that I got to spend with her.

Music therapy is the best in the business Cole is top notch…read more Breavement therapy with Katie is awesome she makes sure that the memories RR cherished and promotes legacy projects

Jennifer (nurse) and all of the St. Croix team member were beyond amazing and helpful during our…read morefamily's most difficult time. I cannot thank everyone enough for their care, compassion, empathy and guidance. My brother and I both felt that Jennifer was like an extension of our family that we could trust. On the day my mom passed, it was so comforting that she was there despite my best efforts to get there before my mom took her last breath. She even called me on her cell to let me know my mom was about to pass and I was able to tell her that " I loved her" one final time (despite being only a half a block away). Jennifer was waiting for me at the elevator as I arrived and hugged and supported me in my time of need. I would highly recommend anyone needing Hospice for their family member to use St. Croix. You all are amazing! Thank you!!!

Horrible. They do not.care about.the people and are for.profit. very scum and.tpxic.employees. the…read morecase.manager does not care.abiut anyone

I can't imagine our lovely mom, Cindy, spending the end of her life anyplace other than here. The…read morestaff is loving and compassionate. They treated our mom as if she were their mom and my brother and I like family. The facility is beautiful and peaceful. If you can't care for your loved one at home during the end of their life, this is the best place to be.

Haven Hospice has been extraordinary in every capacity. During a vulnerable time when care needs…read moreexceeded our loved one's current setting, and a transition was expedited, they swooped in! Higher care costs exceeded his financial resources and he needed a placement that could accommodate both Medicaid and memory care at this juncture--they helped us navigate this in exploring ideas outside our scope for nursing care. We received texts, calls, and remarkably quick responses--even on weekends--as they worked to find the right placeMent. Emily, in particular, advocated fiercely and compassionately, making sure our family member was placed somewhere she trusted. She thoughtfully considered the whole picture of his needs. The care, relationships, and sheer humanity of every person we encountered at Haven is unsurpassed. He was always clean, treated with dignity, and genuinely connected with the people who cared for him. The Haven Hospice Team didn't simply provide hospice services; they gave our family safe passage through an incredibly difficult time and remained deeply caring and present through my dad's final days. I cannot recommend Haven Hospice highly enough.

Haven Hospice has been a great addition of services to Legato Living at Five Fountain. the staff…read moreare wonderful to work with.

This hospice company is the worst of the worst for hospice care. If you want to know what is going…read moreon with your loved one I urge you to use a different hospice provider! There is absolutely NO communication and the nurses are incompetent as they come.

I highly recommend Gentiva Hospice-the entire team of individuals provided excellent care and were…read morevery kind and patient with Dad and our family.

I was POA of a friend I have known for over 32 years. She was in her 90's I treated her like my…read moreown mother. The staff of St Joseph Villa Hospice were exceptional in caring for her. They were always available and did video for me so I could see her. Kept me informed every step of the way. I ended up moving out of state which was hard to have to leave when she was on hospice but they did video so I could see her and it helped me feel like I was still with her. It was a such a comfort to me. There was a Chaplain that would go and pray with her and pray for me. Thank you for your exceptional genuine care!

My Father-in-law was in hospice care, and we needed additional home care recently. I worked with…read morethe staff at A Place at Home, and they were fantastic. They were professional, and very understanding. We contacted them on very short notice, and they were able to provide us with the care we requested within 8 hours!! Amazing. The entire staff understands the stress that their customers are experiencing, and do everything possible to assist. We worked specifically with two wonderful caregivers...Sandy and Shawnta. They were both amazing. They made my Father-in-law feel special in the last few days of his life. They also were so very kind to my Mother-in-law, my wife, my Brother-in-law and to me. They truly understand that much of their care is actually for the rest of the family and not just the patient. Sandy and Shawnta should feel very good about themselves as they provided a service to this family that can't be calculated. I can't say enough good things about A Place at Home, and would certainly call on them for any future needs.

My family is very thankful to have A Place at Home and their skilled caregivers looking after my…read moreparents. Every caregiver and staff member that we've had the pleasure of working with has been friendly, honest, kind, and nurturing. The services that A Place at Home provides have allowed my parents to stay in their home for much longer than they could have otherwise and we're all so grateful for their help!

I believe the Nurses and CNA's really care about the residents and want to do a good job but the…read moremanagement of this place totally needs an overhaul! They are always in combat mode. If you ever have any concerns about your loved one, be prepared for no communication and rudeness from management, as if it's your loved one's fault! Find somewhere else where management truly supports the people who will be caring for your loved one.

The last review I provided was a Five Start for the care my wife received at Cottage 72 during her…read morefinal seven months of her life. Those folks were, and I assume, still are the cream of the crop for care giving. However, this review is about the Independent Living communications! On Saturday August 15, 2020 my air conditioner failed at 8:00 p.m. I called the Concierge. I was expecting it would be Sunday before anyone came to look and/or repair the A/C this this was a weekend and not a normal workday. Within 15 minutes the Concierge had contacted the Director of Environmental Services and informed me the Contractor for A/C would be arriving within the hour. By 9:00 p.m. the Contractor was at my door. At 10:00 p.m or two hours after the first phone call to the Concierge, the A/C was working. On Monday morning I was able to personally thank the Director of Environment Services and passed a well done to the Concierge. This is normal for Environmental Services! Advance the clock until today, August 18 at 3:15 p.m. the A/C failed again. I walked to the Concierge to report the outage and explained what had happened on Saturday night. I did mention the Concierge Saturday night did call the Director of Environment Services. This being a normal work day and during normal work day I did ask him to put in a work order which is normal procedure. At 6:45 p.m. once my unit hit 80 degrees, I walked to the same Concierge and asked what the Director of Environmental Service said. I was told he, the Concierge had not called him since the Director reads all work order prior to leaving. I asked the Concierge if he planned to call the Director. No, he will read the work order. It is now 7:50 p.m. and 81 degrees. It would appear the Concierge was not able to follow up on my request. Very disappointed. This is not normal customer service from the Hillcrest Grand Lodge Independent Living; however is becoming a pattern for this Concierge. I do still think the Grand Lodge is a wonderful place; however, it might be helpful if key meet and greet persons are trained to a "standardization" level.