Came here to see a movie in a theater, our first visit in any movie theater in well over a year.
There is lots of free parking available in the large lots within a short walking distance to the AMC entrance, which is on the outside of the mall (so customers don't walk into the the mall to get to the theater). When you walk in, you have to queue up in one of the two lines next to each other: a short line for customers who previously bought their tickets online (via AMC Stubs A-List membership), and a longer line for customers who want to buy their ticket(s). Either way, customers have to select their seat, so it's best to buy tickets online early due to a wider choice of available seats. Concessions food and drink are on the pricey side, but AMC Stubs A-List memberships provide customers discounts at the concessions stand too!
Employees' levels of customer focus varied so drastically. Some employees were so welcoming, seemed genuinely happy to have customers and made sure that customers had a great experience. On the other hand, other employees seemed like they were just going through the minimum motions, didn't smile, didn't seem to interact or talk with customers and took their time.
The theater that we went to (I forgot which number it was) had recliners throughout the theater. Our first seats were in the top row. However, these were probably the worst seats in the theater, since, when we reclined, the screen was at about the same viewing level as our shoes. Added to this viewing issue was that the moveable tray table was also just about at the same viewing level, and, with a bucket of popcorn placed on the tray, it was hard to see the movie screen with the popcorn bucket and our shoes blocking our view. Oh, and the top of the plexiglass designed to function as a safety barrier created a line that we could see across the screen. Don't get the top level seats unless you're really tall and don't plan on reclining. A quick visit to the ticket office solved our problem, and an employee changed our seats to the ADA floor level recliners.
I love freshly popped movie theater popcorn! And it's so much tastier with extra butter. AMC provides customers access to the butter dispensers at the butter stations, so we can put as little or AS MUCH butter as we want on our popcorn! This theater has many more items to eat and drink, such as nachos, hot dogs, beverages (Coca-Cola Freestyle, Icees, bottled drinks and coffee), ice cream bars, and candy, and they can be delivered to customers' seats. Burgers, sandwiches, chicken fingers, and various snacks can be purchased at the concessions stand.
The theater sound system and lighting were perfect, the recliners comfortable, and the recliner controls worked great. The men's restroom was clean and fully stocked. All of the other public spaces were very clean. read more