I'll preface this by saying the food is great. I've done nothing but sing this shop's praise for a long time. But recently, I've been unable to get out of the house a lot because I was injured in a fire, so my fiance picks up our food instead of going there in person.
I was going to an exam today and since I was right next door I figured we could stop in for a bite. We've had a really bad time recently and we could use the pickmeup. I go in there and after waiting 20 minutes the manager came up to me saying we're always rude to the waitstaff and we never tip so she's not going to make them serve my fiance and I.
Now, mind you, when we went there in person we always tipped. Maybe not amazingly but things have been rough so we did our best and it was usually for special occasions or something to cheer us up when things have been particularly rough, we've had a lot of bad luck since the fire (the one that was also on jay street) and it was always something that put a smile on our faces.
I was not aware that tipping on pick up orders was evidently /mandatory/ and gave them the right to refuse service. We weren't being waited on so I didn't know that it was something that was necessary. And the only time I was even remotely rude was when I was yelled at for asking them to include bacon on a burger via mealeo notes because they didn't have any option to add bacon and it costs extra, which I didn't know because it wasn't listed on the page. But since I loved their food, I let this slide and just started ordering a stacy's mom instead.
It breaks my heart that this would happen, as it was literally my favorite place in Schenectady to eat for when I was feeling really down, so them doing that to us after making us wait/completely ignoring us while we were already having a bad day is really disheartening. I won't be ordering from them again and it's upsetting because their food is really great.
If you can look past that, then go for it. But clearly make sure you have enough extra money to leave a weighty tip, because if you don't, they might end up denying you service in the future.
Edit 1/29/2016:
After the response from the manager below, I sent a message to them privately requesting that they cite this alleged abuse, as my fiance and I both keep to ourselves. I'm offended that they would claim that we were abusive when all we did was eat, pay and leave. It was highly unprofessional in my opinion, and the mudslinging just further punctuates that it was likely entirely about tips as they couldn't site the alleged abuse. If you're in the area, I suggest Pizza King or Johnny's. Both are polite. Below is the note that I sent them, for reference.
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If you wouldn't mind, could you please give me some examples of this rudeness?
I say this, because we haven't been there in person until today, since before the fire. I have not been able to get out and about just for leisure since then and when we went in before all we ever did was order the same thing, keep to ourselves and talk to each other, pay and leave. We barely spoke to the wait staff beyond the initial order and accepting our food because we always knew what we wanted the second we came in.
This also seems odd because we haven't been there since the fire to be waited on but we were personally invited to the breakfast with our faces seen while we were down in the area discussing housing, even though we were evidently not welcome to be waited on by this point, as I have pointed out since we haven't been in since before the fire. And we were not able to make it to the breakfast either, due to the location we were housed at and my injuries preventing me from actually making my way to that area unless it was absolutely necessary.
The only other time I spoke to waitstaff was the issue with Mealeo, when I was yelled at over the bacon being requested via note because there was no checkmark option for it on the All American Burger. I didn't like how I was being spoken to in this case because I was being treated rudely so I was slightly short back, and I do apologize for it. That and we didn't tip on Mealeo and we were also given an earful about that, but the only reason we didn't was because it was only about a 15 foot walk given our location and it was a large reason why my fiance just started picking it up, because we couldn't afford the extra pay when we were already only getting it when things had gone poorly or on very special occasions.
As for the offer to continue picking our food up, I'm afraid after how we were treated today, we don't really feel all that comfortable walking into the establishment. So we'll have to decline on that front, especially since I still have no idea what the staff is seeing as rudeness when we were largely quiet and just kept to ourselves. All I can think is it's a matter of tips given how we were lashed out at over not tipping on Mealeo. So I apologize, we'll just have to find another restaurant to fill that role. read more