Here's the deal. The onboarding process is horrible. If you try to transfer a prescription, they ask for the pharmacy and the doctor. But after a few days, they usually say they tried and you will have to have it sent in... even though my pharmacy and doctor were never called. Most pharmacies will go to the end of the earth to get things transferred but not Amazon. Their phone representatives are all friendly but have no authority or knowledge and the pharmacists seem just a cut below normal pharmacists. But once you have all your drugs in the system, it's heaven. My insurance approves 90 day supplies now.... which they never did through Ralphs. And drugs arrive same day or next day. And the cost is so low. They give you the insurance price or their price... so can choose the lowest. It's a dream. Ask you doc to send in 90 day supplies with 3 refills and you'll be set for the year! read more

Terrible service. I ordered heart worm for our dog. I followed all instructions perfectly. Pick up a prescription from the vet - check. Write the order number at the top of the prescription - check. Mail it in to the listed address - check. Two weeks later the pharmacy canceled the order claiming they never received the prescription. Called Amazon currently service who promptly reordered the Heartworm pills, promising delivery pronto this time. Pharmacy cancelled it again. I'm never using Amazon pharmacy again. God forbid it was a serious medication. I'm now using the vet's online pharmacy. Where is the value if the service just flat out doesn't function? There is no value. read more

The business is deceptive, as it is not affiliated with the online pharmacy operated by Amazon.com. My prescription was sent here by accident, and I realized that it was not correct because the price was much higher. The proper information for the Amazon.com pharmacy can be found on the following website: https://pharmacy.amazon.com/prescribers I don't want to say that they're a scam, but they are definitely trying to get people to believe that they are affiliated with Amazon.com. read more

Completely trash. There is usually no communication from their end when something goes wrong. It's also impossible to see the status of prescriptions on the dashboard unless everything is running smoothly. They'll send you links to expired prescriptions telling you to order from that link, then cancel your order because it's the wrong link. Then why did you send it and tell me it was the new link? They'll tell you theyve shipped something and that you're receiving it todau when they've actually cancelled it and nothing has shipped. They'll tell you something is cancelled then you ask customer service and they say no nothing is wrong, but yes it's actually been cancelled. They switch from name brand to generic even when your doctor specified name brand. If youve never been gaslit and you want to know what it's like then you should absolutely use this service. read more

Tried 5 times to get a prescription in their system and was consistently told they never received it...! Absolutely horrible system and customer service! read more

5 weeks without meds due to repeated delays and blunders by Amazon. Chat bot pharmacists???!!! When you finally get a person they are the rudest, most incompetent people. Told me to go to er if I was having issues with my heart condition without meds, but refused to deliver on time. 5 WEEKS LATE!!! Finally got them to transfer back to Walgreens. Then they delivered the meds, kept the money from my insurance company and stopped me from filling at Walgreens. I was literally forced to buy my meds from Amazon. Amazon is pushing hard to be a monopoly and force everyone to get all prescriptions through them. They should be shut down. read more

It is astounding that Amazon has produced a product this bad. The tech is glitchy, the support is atrocious. I have missed many days of critical medications because of this app and have gotten very little help or empathy for their support team. Considering the importance of the pharmacy's products - buying critical medication, not a cute new dress or toilet paper like other Amazon functions - it is wild that Amazon hasn't put in more effort here. Highly encourage you to not use it. read more

There is No selection for 1/2 star and that's what they deserve. service : 1. the worse the pharmacist told me after the medication they send me gave me a Bad Allergic Reaction. (Swollen arm , rash burning x 3 days) He said (pharm) . Just stop taking it and wait 3 months for the next refill. And we cannot request a new one until that's one is due Then you can call back for the new Rx. Originally I enrolled time about 9 months ago . At that time they Lost my medication. It was delivered to another person in another city . $8500. Was the cost of my medication. And all they said We are sorry and we have to wait for the request from the Dr. to send a new one. 1 month later I got it . You can never just select to call and speak to a real person/ pharmacist. You have to go thru the chat and ask after a 1 hr. Disappointment then you get a call . I would Never recommend Amazon. if you take important , $$$, or 1 st time members to this pharmacy selection . Think twice before transferring all the medication to them. read more

You need to commit 1-2 hours every month to deal with their continued screwups. When they tell you they have it fixed you can rest assured they don't and you will repeat every month. read more

If I could give it 0, I would. Don't let them lure you in. Medications will be delayed. They will arrive spoiled. It is a huge fiasco if that happens. Customer service is lacking, especially human customer service. Don't ask the ai bot how you're supposed to print your return label. It tells you they're not allowed to take medication back and that's why there isn't a return label. They won't email you the return label If you can't access it in the message they send. They tell you the spoiled medication is now yours to dispose of. Why on earth can't someone be emailed their own return label? If you enjoy hassle, ai bots, not getting your meds on time, getting spoiled meds, or cleaning up someone else's mess then this is the pharmacy for you! read more

The Amazon Pharmacy (mail order) is the worst pharmacy I have ever encountered. I used to have CVS mail order pharmacy but unfortunately was changed. read more

Not a pharmacy I would recommend to anyon. I think Amazon should stay away from this in it entirety. I when on their live chat to enquire about a specific brand product which they assured me they have in stock, they were quick to request my prescription from CVS but that's where the service end. From June 25, 2026 and to date I can't get the medication they kept extending the shipping date then canceled the order... read more

Pharmacy has no idea what's going on. No communication. No follow up. Going on 4 days no one has status on my prescription. Nothinh

My prescription arrived 5 days late and was unusable once it got here, due to the delay affecting storage conditions. Support refunded my payment ($25 copay) but never refunded my insurances portion. Now I have to pay for the medication AGAIN OUT OF POCKET. Except since my insurance already paid out once, my copay this time is $1,000 instead of the normal $25. For something as critical as medication, this is unacceptable. No proactive fix, no replacement, and no resolution with my insurer. Leaving me to cover a cost that never should have landed on me!! I cannot recommend Amazon Pharmacy for anything. read more

Worst service, senseless process and higher co-pay almost double the price of what CVS charges.

Talk about horrendous customer service! First of all, you can't actually speak to anyone, it's all via chat which means you'll be passed from one person who can't answer your questions to the next. My doc sent a prescription that specified a particular brand due to my allergic reaction to the generic. They sent a three month supply of the generic and then refused to exchange for what my doc ordered. They did not take a minute to confirm my prescription with clearly stated instructions. Now I have to deal with my insurance to override the 3 month supply issue. Convenience will never replace competence. Amazon Pharmacy fails big time, and is willing to loose customers rather than right their wrongs. read more

I wrote a few months ago to note how Amazon Pharmacy plays endless "blame games" that leave the patient stuck between the doctor and Amazon. NOW they're trying something even MORE transparent: mysteriously failing (repeatedly) to send the one-time password to my cell phone, and insisting that I take the "problem" up with my CELLULAR PROVIDER. They just get worse and worse. What will their NEXT complaint be: that my email address (which hasn't changed in 20 years) is no good? read more

Amazon Pharmacy - no go for me. They advertised a $25 amazon gift card for opening a pharmacy account and getting a prescription filled. Well I did that within a few days, when no gift card came, I asked customer service and they said I missed the cut-off by a day, down there in the fine print. I asked for a good faith exception, they told me no go. I felt deceived so I dropped them, my old pharmacy was as good or better for tracking/ordering. read more

Unreliable medication keeps getting delayed.............................................................................................................. z read more

It went well for while after I reported them to the Texas Pharmacy board, but then summer shipments came and they have now shipped meds two times that have melted. Once, I might understand, granted 12 olds would know better, but a second time to replace the first order, wow! read more

Amazon Pharmacy - Melted meds - Medical Supplies Near Me - Sunnyside, New York

First Rx fill went great, then a refill was delivered crushed like it was run over by a car, then a 2-day wait for a replacement. The next refill is held up in shipment at a UPS depot 35 miles from our home, now 3 days late and I can't get an answer from amazon or ups as to why, or when it will be delivered. We think this was also destroyed in shipment and they don't want to tell us while they send another replacement. They send plastic bottles in padded envelopes. Not packaged well like most of Amazon's shipments. Price was better than Walgreens even though W is the "preferred supplier" in my insurance plan. Just shows you gotta shop around. But I just can't use Amazon for anything urgent. read more

I get my medications in perforated packets, but for the past two months there have been no perforations. Cutting between the packets causes the next packet to split open and spill. This month they sent all my meds in bottles and said they were having trouble "syncing with my insurance." Interesting, because when I contacted my insurance they said that wasn't a thing. Today I received my meds - all but two of them. I'm currently on a chat with them that has been going on for an hour and all they've done is confirm (SEVEN times) why I contacted them. I'm done with these clowns. read more

Customer service answers the phone promptly but thereafter they entirely useless and. Incomprehensible Unable to get account to accept my md's Rx after confirmation of receipt Don't waste your time with them. read more

I recently switched to Amazon Pharmacy for my Zepbound prescription. Walgreens had been inconsistent, often being out of stock causing me to receive a dose a day or two later. In addition, Walgreens will only do a 30-day supply. My first experience with Amazon Pharmacy was stellar! My doc sent the script to Amazon and the next day I received my 3 month supply via mail in an ice packed box. It could not have been easier! My co-pay with Walgreens had been $13 per 30-day supply. Amazon charged me $13 for a 90-day supply. How can you beat that? read more

Amazon Pharmacy - Medical Supplies Near Me - Sunnyside, New York

First I was offered a $25 health and wellness card for transferring my first Prescription which I did and I filled before I get to that I will continue on with that first Prescription that first Prescription took Amazon over a week to transfer correctly and another 3 to 4 days for it to ship I went four days without any blood pressure medication whatsoever. I called multiple times and barely got through and then I was denied the $25 gift card. They came up with some bogus answer. Why then I told him I wanted to transfer the prescription back to where they took it from and they want her to give me the runaround Amazon pharmacy is nothing more than a scam. Please avoid Amazon pharmacy at any and all cost look at all these one star reviews, they are true stay away from Amazon pharmacy. read more

Two of three bottles of medicine was missing one pill. Amazon pharmacy did not resolve the issue. Beware and count your 90 days bc supply as soon as you receive it. read more

The transfer process for medications was a nightmare. I gave up on using Amazon for most of my prescriptions. I found that the pharmacy at my local Costco was far superior to anything Amazon could offer in terms of convenience, selection, and service. read more

Par for the course for Amazon. They provide the fast food version of healthcare with impossible system errors, unqualified and underpaid staff, and the reliability one can expect from a back alley medical service. read more

They have been doing great since a mess up in January. Easy to order and love the doorstep delivery. I also love they give you a chance at their cash price vs insurance price. I'm surprised my insuance is higher many times. read more

Amazon sent a picture of my scrip on my porch, and when I got home it was nowhere to be found. I asked for replacement and told them I'd pay for it. I told them remodelers were working at our house, and that it was chaos. They told me I'd need a new scrip, which would cost me another $175 Dr's visit. They said I admitted it'd made it inside the house. Real odd, I went all the way up the food chain at Amazon Pharmacy. That was my 2nd and last refill using them. Nasty, argumentative people. read more

worst pharmacy ever. also the person who answers the phone was rude and NOT helpful. DO NOT USE THIS PHARMACY!!!!

My meds were stolen. Called customer service 4 times, and all 4 times they never sent the info necessary to my doctor. Never got my meds. NEVER USE THIS SERVICE. WORST AMAZON HAS TO OFFER read more

Terrible customer service and issues with the delivery. I would be pretty chill about if customer service wasn't so unhelpful. Now I am passionate about how much I despise this business. read more

I'm appalled that medication in the classification named Schedule IV is not dispensed by Amazon Pharmacy. Specifically, Ambien and Klonopin, in my case. I've relied on both for literally 40 years. Quality of life is poor. My mood is not great. They influence how I take care of myself, what I eat, whether I exercise, my interactions with everyone, among so many things. Do I leave my house? Basic and non-basic everyday activities. Amazon Pharmacy is not alone with this new approach to necessary medicine. This has nothing to do with insurance or Medicare. For people unfamiliar with medical classification, Schedule I meds are only available for research. Schedule II meds include narcotics and amphetamines. As the Roman Numerals increase, the less restricted the medicines. All require special DEA licenses which every doctor possesses after one year of internship training. Again, I must emphasize Quality of Life, and lack thereof. Are pharmacy owners afraid of hiring adequate staffing? Are pharmacy owners just too concerned with cutting corners and cutting customer service? This has everything to do with money and profits at the cost of lives. People will ultimately perish from poor quality of life by simply not taking care of themselves adequately. Do pharmacy owners make more money when chronically ill people die? Insurance costs are much higher for chronically ill people who take poor care of themselves. Obesity, Diabetes, heart disease, high blood pressure, numerous trips to doctors, numerous multiple medical complications lead to innumerable trips for complex treatments, and so on and on. A snowball running down the hill. A rolling stone gathering moss. More applicable cliches. Ask your insurance representative. Ask why they offer early intervention programs. Ask why they award prepaid grocery store credit cards for screenings, such as mammograms and yearly doctor check-ups. Blood tests for cholesterol and diabetes. Etc. Lets all stand up and fight for our health and for that of persons who are not able to fight for themselves. None of us is in this alone when we all do what is just and moral. read more

Now that Amazon has acquired Pillpack it is a TOTAL NIGHTMARE!! We used Pillpack since 2018 and LOVED it!! The packaging and labeling was amazing and our son, who has epilepsy, has come to depend on his packets to keep his meds in order. Amazon is not keeping the delivery options that Pillpack had. Now only some of his meds will be in packs, and others in bottles - totally undermining the purpose of Pillpack!!! They say that they're reviewing their polcy, but what do we do until then? I just really don't understand why a company would buy another and then reduce the servies they offer.... read more

Should be zero stars. Amazon forced me to switch from a long time customer in the Pillpack service that they bought, to Amazon pharmacy. That experience is an unmitigated disaster. Amazon decided my prescriptions were optional, they decided to ship 2 of 7. Then when you contact in chat or by phone the only thing they can tell you is that they don't know what is going on and can't fix anything. So you have to log in and try to fix it yourself, but the online portal is malfunctioning, but if you do ever find the page to order a hold over supply and go through the ordering process then it will tell you that they can't give you your insurance price, so you will have to pay the cash pay price. Come on Jeff! This ain't socks and batteries! If you can't do this right don't do it at all. And don't buy the company that was doing it right and put them out of business! Amazon doesn't fail often, but this was a big fail. A raving Amazon fan is not so raving tonight. read more

It's really really bad. It's nothing like ordering products from their regular site. You can't see the price with insurance until it's the day you can refill your Rx. So the price is a surprise. It's much more expensive. If you don't have Prime, the Rx takes a minimum of 5 days to arrive. Their customer service is also really dismissive and horrible. read more

One of the problems with being adopted is that when doctors ask you for your family medical history, you don't know what it is, and you can't really answer. I started suffering from migraines when I was 9-10 years old, and I figured that was an affliction I probably shared with my birth mother (much later on, when she contacted me and we re-united, I learned that she had never had a headache in her life, and I shared the affliction with my maternal grandmother). When I was in my 30s, I was told my cholesterol was pretty high, and I was asked if I wanted to start medication, or did I want to try diet/exercise? I chose diet (well...not really) and exercise (really) and that seemed to work. For a while. In my early 40s, my birth mother was able to locate me, and I finally learned the hard truth. Heart disease, cancer, high cholesterol, diabetes, migraines-- they were all part of the family history. I also had a great aunt with hemochromatosis, an affliction I had never heretofore heard of. Evidently, it's a blood disorder that Irish people are susceptible to, and my birth mother told me I should get checked for it. As she put it, "My other kids have been tested for it, and they don't have it, but you're more Irish than they are. Your father was full Irish." (I share the same mother with my siblings, but we have different fathers; after breaking up with my birth father, my birth mother married an Italian, and after she divorced him, she married a Ukranian.) So, I got tested. The results? I have the gene for it, which means I could develop the actual disorder at any time. Have to get my blood tested every few months. Did I ever say I was born under an unlucky star? Probably ad nauseam. At a family gathering not that long after I was contacted by my birth mother, my maternal uncle...12 years older than me...pulled me aside and said, "I'll give you the good news and the bad news. Good news--- your grandmother sitting over there is pushing 90, she's mentally alert, physically healthy, active and involved in life. Bad news? There's not a male in this family who lived beyond his 50s." Did I say I was born under...?...yeah, I did. Sorry. I've written in other reviews some of the medical travails I'm facing now, as I approach what some sadistic joker way back when labeled "the Golden Years." One of those travails is high cholesterol, which raises its ugly head once again. This time, the doctor looked at me after the blood tests came back, and said doubtfully, "Do you want to try diet and exercise? Or would you...?" Resigned, I finished the sentence for him-- "Medication." I'm not used to "long-term" medication, and I'm certainly not used to "mail-order" medication. I've been taking my migraine medication for years, but I don't take it every day, only when I get an "attack." So that medication I can handle at my local pharmacy. Call in for a re-fill and pick it up in person. But cholesterol medication? I was told I would have to use "Amazon Pharmacy." I wasn't thrilled about that, but I wasn't offered a ton of options. As in--- no other options. But I have to declare-- I've been pleasantly surprised by how it works. Once I got over a few speed bumps in setting it up, and some minor confusion, it has run pretty seamlessly. As I'm running out of pills, I get a notification to order another bottle of pills, I hit the "order" button to submit my co-pay (which isn't really very much) ...hit the "order" button just like I do when I'm ordering a book or a CD...and the medication is on my doorstep in a day or so. Recently, I felt some trepidation as the notification was that I'd have to get another prescription. I anticipated a trip to the doctor's office, or haggling over the phone with the office staff, or encountering more speed bumps in trying to set it all up again, but Amazon Pharmacy actually made it very easy. In the next email, they indicated they were in touch with my doctor's office, that they had gotten approval for the new script, and after hitting the "order" button-- my pills were on their way. If only acquiring opioids had been so easy back in the day! (Just kidding...in actuality, acquiring them back in the day was almost too easy...) I see a lot of negative reviews here, and I have no doubt they've been submitted by genuinely aggrieved parties, but my experience so far has been pretty much trouble-free. If you need long-term, continuous medicine or services, Amazon Pharmacy is a recommended way to go. At least by me. At least so far. read more

Blue Shield no longer allows me to use Costco mail order and made me use Amazon. i have spent more time trying to get my automatic refills, it's ridiculous. even if the prescription is through next year they can't get it right. what headache, blue shield should get in trouble for the fiasco i and my doctors are being put through. Also one has to go through the AI conversation which is useless and never gets to talk to anyone to ensure everything is actually communicated right. realizing there is not convenience occurring but a lot of waste of my time. read more

thank heave for treat my uti and not amazon pharmacy and online health. amazon discriminates against those over 64! i'm 72 and woke up at 3am in horrible pain. i found treat my uti.com and had antibiotics + pain meds ready @ cvs that morning. i cannot recommend amazon health. read more