Steve B.

First ever visit,....it's a bit awkward; you have to either open the amazon app on your cell or put in a credit card to enter the place. The place is small and seems not quite like a store but more like a movie set that supposed to represent a store. I was here to drop off a return, so I can't speak on items or purchase, I was in and out in 3 minutes and a staff member met me at the door.

Brian H.

Been coming to Amazon Go regularly for snacks, drinks and Amazon packages. There were no cookies today and the sandwich bar was closed because they're shutting the store down. Already? What a disappointment. It was so convenient for Amazon members. I'm guessing that many people still prefer 7-Elevens or other stores. Such a good concept. Keeps undesirables and most shoplifters out, practically eliminates the chance of robbery since there's no cash, and it was fast and convenient to shop there.

Tony Y.

This was a one and done for me. Sandwiches are nothing spectacular and underwhelming to say the least. I would recommend trying it but don't be surprised by the quality. Ordered my sandwich through a self service kiosk. Service was alright and parking was good.

Eddie C.

Amazon Go is a mini mart/fast food joint created the image of Amazon's signature uber hi tech design. You need an Amazon account to enter. Luckily I had one so once I let them scan my palm I was allowed in. At first glance, the place looked much like a 7 eleven. That is until you look up and see dozens and dozens of sensors mounted on the ceiling keeping their electronic eyes on you. I quickly overcame the creepy feeling of being monitored...well I was hungry and came to Amazon Go to grab some food. Grab was the best way I could describe my buying experience at Amazon Go. You literally just "grab" the stuff you want and walk out. Like magic you will get your receipt once you leave. So how do you know how much you will be charged for your potato chips, donuts and sandwich or whatever you have the munchies for? Well you don't, at least not until you walk out of Amazon Go and receive your email receipt. As of this writing, I finished my purchase at Amazon Go about 2 hours ago and still haven't gotten my receipt. I don't know about you but I like to know my total right away, even if I decided that I don't need the receipt. LIke I said above, I went to get some food. I tried their made to order Spicy Crispy Chicken Sandwich, Bacon Ranch Chicken Sandwich and Sausage Breakfast Burrito with Avocado. I got to admit, all three were sufficiently tasty for a fast food quick bite kinda place. The $1.50 extra to add avocado to the Breakfast Burrito I thought was a bit high. The Spicy Crispy Chicken Sandwich should just be called Spicy Chicken sandwich because there wasn't any crispness to it at all. The chicken in the Bacon Ranch Chicken Sandwich was a bit over cooked. All in all the food is on par with any of the fast food franchises serving similar fare. Next time? Sure next time I'm hankering for a quick bite I may order one of their Wraps or Quesadillas and maybe a cup of coffee.

Jocelyn P.

I stopped by Amazon Go to make an Amazon return. I timed it so I could get coffee and breakfast while there. It's so convenient and I love their quick coffee and food options. If you don't use the Amazon app, there's a physical person who can help you check in and out. They have the best coffee machine that makes excellent lattes and cappuccinos, which you can also customize with oat milk. I also got a egg bowl with ham, cheese, and spinach, which you order on the kiosk and they make for you on the spot. The sandwiches looked more satisfying but I have dietary restrictions right now so it was perfect. They also had so many fresh and healthy snacks, as well as donuts and stuff like that. My only gripe is that I would love one closer to the 405 entrance on Crenshaw, I think they would do SO well around there. Tons of people trying to get some coffee and breakfast, with Coffee Bean as the only option for miles.

Karen I.

This Amazon Go makes returns and exchanges for orders made on Amazon super easy to do. While you're at the store you can also grab a soda, snack oe sandwhich very easily and the prices are generally reasonable for this kind of convenience store. When you do returns they usually give you a coupon for $2 off a $5 or more purchase. The staff is also helpful. The staff vibe in the store is clean, organized and contemporary. We enjoy the ease of doing returns here and will be back.

Rick S.

I am still a tad wary of how, when you enter the store and have to surrender your ID and a form of payment in advance of shopping, that now ICW (in conjunction with) that data capture and tracking, there's now a request for a Hand Palm Imaging biometric identification. I also am too lazy or busy to check the charges they automate as you just leave and exit. They should push out an immediate alert via email or text or maybe at the point of purchase at the store itself on a display as an option to confirm charges and prices (in the event of a sale or being overcharged) This is a bit too trusting of technology in today's paranoia of "big brother" watching and technology tracking, capturing data and remarketing / using personal information (like my buying Diarrhea Medication 3x a week year round or too many Donuts against my doctor's advice to control my Diabetes as examples of consumer behavior data that might come back to haunt or embarrass you). It's a decent store and staff are friendly. They really need to utilize the staff in an engaging way beyond having to continually explain the shopping and payment process to skeptical or confused walk-ins. There should be explicit "opt out" choices before you enter yo turn Amazon Go into a traditional retail convenience store like a 7-Eleven where you can shop and use cash and be left along with your cigarettes, viagra, vodka, condoms and candy without being monitored... as the question we often pose is "Who's Watching the Watchmen" ???

Jennifer H.

I finally had a chance to visit this store with a friend the other day and it was pretty interesting. First, I swiped my credit card so I could enter the place. Then I was told later that there are lots of camera's above you that track your movements as soon as you enter - that's how Amazon knows what you're buying and what to charge you for. And does it work? For the most part. I picked up an item and put it back but because I didn't put it back correctly, Amazon thought I wanted to purchase it and charged me. I had to go back to the store and, after about 10 mins I got my money back, so that was super smooth. But this system can be flawed, just FYI. They carry a decent amount of items - From ramen, chips, popcorn, candies, and other snacks, to over the counter drugs like Advil, Benadryl, Mucinex and Tums, to canned drinks such as Coca Cola, AHA, and Sprite, to ready-to-eat items such as sandwiches, burritos, sushi, and salads. There's even a frozen section full of microwavable meals and ice bags. There is a hot foods section filled with breakfast sandwiches and pizzas, an area where you can grab some coffee or tea, and a slushie machine that makes this place seem more like a mega 7-Eleven....without the rotating hot dogs on display of course. If grabbing a hot meal from the hot foods section isn't appealing, they have a section in the back where you can order food. I don't remember what kind of food they offer, but I'm sure they have sandwiches and drinks.

Kate L.

First, I love that all the food containers are eco-friendly and recyclable--such a great touch! I tried the BBQ Smoked Pulled Pork Quesadilla with the $2 chip and soda deal, and it did not disappoint. The quesadilla was packed with tender BBQ pork, gooey cheese, and crunchy pickled onions. The pork was perfectly spread out, ensuring a bit in every bite, while the pickled onions added a refreshing crunch that balanced the richness of the cheese and protein. Unfortunately, the pumpkin spice latte lacked flavor--it tasted more like a plain latte, so I'd skip it next time. Overall, the food quality is top-notch, easily comparable to $10+ plates you'd find at bars and restaurants. Fingers crossed the food stays that way!

Dora T.

Tbh I have been both curious and frightened to come here. I'm the type of shopper who likes to pick up items, read the ingredients and then put them back. What if I get charged if it isn't back in the right place?? Yesterday I put my fears aside and decided to bring my return item and head over. Entering is super easy if you have the code on your Amazon app. The lady at returns was so friendly and I got a $3 off $10 purchase coupon. Since I was on my way to work I decided to use it to buy my breakfast. I got a chia seed pudding, a fancy yogurt, and kombucha on tap. The chia seed pudding was bleh but the yogurt was delicious and I'm never going back to bottled kombucha ever again. I normally don't like Health Aide kombucha but the pink lady flavored on tap was sooooo refreshing and yummy The store was super clean and everything is well organized. Now could I have just returned my item at my local UPS like I normally do? Absolutely but I probably will return I didn't get charged incorrectly but I also didn't pick up anything and put it back lol I'll be back to check out the hot items and more Kombucha

Mark M.

Torrance Food Crawl #409 Right off the top, you're going to need to do some preparation if you want to shop at an AmazonGo outlet. While you're at home: - Download the Amazon app (on the Apple App Store it's named 'Amazon Shopping') and install it on your smartphone. (Google/Android will be similar.) If you don't have a smartphone, you're not getting inside the store. - Open the app and log into your Amazon account if you haven't already done so. If you don't have an Amazon account, you'll need to create one. You'll need to provide a credit card for your account. Now you're about to enter the store: - Open the app and log into your Amazon account. - Click on the 'home' icon on the bottom left corner of the Amazon app. - Towards the top of the screen, below the 'search amazon' field, look for the line starting 'New Year Sale - Groceries - etc.' and scroll right on that line until you see 'In-Store Code' and click that. That will generate a QR code that changes every minute or so. Keep that code visible on your phone. NOTE: The text on this line periodically changes. Remember that it is the line below the 'Search Amazon' box at the top. Now you are at the turnstile in the store. - Position the QR code so that the scanner at the turnstile can read it. - The gate should now automatically swing open. Put your phone in your pocket and shop. - TIP: Bring a shopping bag to place any items you select. - When done, walk out the exit gate. - Your purchase will show up on Amazon Orders on your Amazon account shortly afterward. An email receipt will be sent to you 2-3 hours later. If you have a promo code for the AmazonGo store, you'll need to add that to the Amazon app (this can be done at home before you leave for the store): - On the main screen of the Amazon app, click on the 'Account' icon at the bottom of the screen, which looks like a simple silhouette of a person. - Scroll down to the Your Account section, and click on See all. - Scroll down and look for the 'In-Store Promo Wallet'. It's about 35 lines down on that page. - Click on the 'Amazon Go' section. - Towards the top, look for a link named 'Add promo via claim code' and click on that. - Enter the promo code in the box and click on the 'Add to In-Store Promo Wallet' button. OK, now, onto my AmazonGo experience. I find AmazonGo stores to have a selection that reminds you of a 7-11 or a well-stocked gas station food mart. The foods are a little more upscale than a 7-11, but nowhere near the diversity of what you would find in a supermarket. For example, the drink selections are way less than what you would see in 7-11, but the food selection is far better. Prices seem a tad high, but not painfully so. There is a sandwich counter in the back. Order your sandwich on one of the tablets in front of the counter. The person behind the counter will make the sandwich. There are about a dozen sandwiches to choose from, or you can custom-make a sandwich. I had The Cuban sandwich and asked the guy to cut it in half - the sandwich was good but wasn't quite cut in half as requested. I also purchased a refrigerated Pepperoni Pizza that I later popped into the oven at home. It was better than most store-bought refrigerated pizzas but not as good as a pie that I could get at a pizzeria, no surprise there. I wanted to buy some fruit, but the selection was limited, and the little that was there was in plastic cups prepared in the city of Vernon, as are most of the pre-prepared sandwiches and foods. In general, if I were in the area, I wouldn't mind stopping here, but I wouldn't go too far out of my way. One nice non-food related aspect of AmazonGo is that it includes an Amazon return desk should you need to return an Amazon order.

Jenn G.

I was excited to see there was a new Amazon Go in town. It had recently just opened up and was curious how it was. I checked it out on the very first Saturday it was open. The concept seems great; you walk in, grab and go and no need to wait in line or deal with cashiers. Seems easy right? Well not quite at least for the first time. For a first timer myself; the Amazon Go proved to be a bit more confusing than I thought. When you enter; there are gate entrances where you put in a credit card (It reminded me of the train stations in Japan where you swipe you in an IC card). There wasn't anyone by the gate to greet or explain nor was there any pasteboard explaining (I guess it makes sense no one was there as it is supposed to be a easy "grab and go" spot.) It's set up very much like a convenience store. There's snacks, drinks and coffee. There is also a area where you can place an order for freshly made food like wraps, bowls and sandwiches. In this area there is kiosks where you can place your order and put your name in. I chose to get a breakfast burrito there ($4.99) and also chose to get a coffee ($2.99) at the coffee counter. Service at the area where they make the breakfast burritos and sandwiches was ok but they could be slightly friendlier. I asked to get my breakfast burrito cut in half and was a bit bluntly told they always do this but lo and behold I got a breakfast burrito that was not cut and half. I also had a coupon for free coffee and was confused on how exactly to apply the coupon or where and so I found another Amazon associate to help me. This Amazon associate was friendlier in terms of service. It turns out I had to scan the QR code on the coupon and add it to my Amazon wallet (Hmm no one ever explained you need an Amazon account to use the coupons and I wonder what would happen if I had no Amazon account?). Soon after I added the coupon; I was ready to go. I grabbed my burrito and coffee and was off to get my day started! It seemed simple and seemed easy, except when 2 days later I saw a my credit card got charged twice for the burrito. I honestly don't understand how I got charged twice. I only picked up the burrito once. All in all the concept of Amazon Go is cool but for newbies it is very confusing. I am usually pretty good with apps and tech but the first time experience still proved to be a weird one and hated that I got charged twice. After the first visit I was a bit paranoid to go back because I didn't to get duplicate charges again. My aunt and uncle wanted to check this place out however a few days later and so I ended up going back with them. This time there were digital signs in place explaining the process as well as an employee up front who also explained. Second go around was much more smoother :). I've now been back for another time & I think I got this Amazon Go experience down! Tip: make sure to also look out for their good deals! I enjoyed their buy 1 pastry, get 50% off!