Kimberly L.

Review #865 2025-037 Amazon Go is a convenience store that utilizes "Just Walk Out" technology, allowing customers to shop without the need for traditional checkout lines. Using the Amazon app, customers enter the store, select items for purchase, & walk out; their Amazon account will automatically be charged. When this sounds great & seems convenient, I feel the same as Rick S. re: ID surrender & biometrics for tracking & data capture. Payment options vary by individual store. They include: Amazon app, Amazon One, credit card, cash or SNAP/EBT (these options require a store employee to process). The convenience store welcomes everyone, even if you're not a Prime member or don't an Amazon account. If everyone includes kids, who's checking the ID if you buy alcohol? Is it the same as the entry; scan your Amazon app or Amazon One? Knowing some teen miscreants, they might try to figure on how to use the parents' info so they can buy booze. I've been here a few times, mainly to drop-off my manager's Amazon returns, & only made 1 purchase (ICEE for my 8 YO) prior to the current Amazon One kiosk/technology that scans your palm; I don't have an Amazon account & was required to scan my cc before I was able to enter the store. "Just Walk Out" technology allows you to shop like normal, except you skip the traditional checkout/register. My main concern is how accurately are you being charged since traditional grocery stores have made errors, especially with sale items or if you changed your mind & put something back. I would assume Amazon Go will also offer sales to entice more traffic flow. With this convenient check-out, how likely are you going to review the receipt & how accurate is this technology? If you shopped with your Amazon app, or a cc saved to an Amazon account, you'll receive an email when the receipt is ready. If you shopped with a cc, you can look up your receipt at: amazon.com/receipts. If you're a traditionalist, you supposedly can flag a store employee upon entry for them to open the gate for you. "Just Walk Out" is so advanced that you can shop with others. Just scan or swipe in once, then enter the gate together. Any items grabbed by you or your party that entered with you will be charged to the payment source used to open the gate. I'm sure this has been beta-tested, but what if someone squeezes in behind you/your group? That's the paranoid skeptic in me, & I will wait/watch the gate close behind me before I go about shopping. What if this person behind you is quick, comes in right after you & grabs whatever is closest to the exit & takes off? I'm not a regular shopper (& don't intend to), mainly using this store for returns, so my review may not be helpful to those "on the go" that love this techy convenience.

Brian H.

Been coming to Amazon Go regularly for snacks, drinks and Amazon packages. There were no cookies today and the sandwich bar was closed because they're shutting the store down. Already? What a disappointment. It was so convenient for Amazon members. I'm guessing that many people still prefer 7-Elevens or other stores. Such a good concept. Keeps undesirables and most shoplifters out, practically eliminates the chance of robbery since there's no cash, and it was fast and convenient to shop there.

Steve B.

First ever visit,....it's a bit awkward; you have to either open the amazon app on your cell or put in a credit card to enter the place. The place is small and seems not quite like a store but more like a movie set that supposed to represent a store. I was here to drop off a return, so I can't speak on items or purchase, I was in and out in 3 minutes and a staff member met me at the door.

Tony Y.

This was a one and done for me. Sandwiches are nothing spectacular and underwhelming to say the least. I would recommend trying it but don't be surprised by the quality. Ordered my sandwich through a self service kiosk. Service was alright and parking was good.

Eddie C.

Amazon Go is a mini mart/fast food joint created the image of Amazon's signature uber hi tech design. You need an Amazon account to enter. Luckily I had one so once I let them scan my palm I was allowed in. At first glance, the place looked much like a 7 eleven. That is until you look up and see dozens and dozens of sensors mounted on the ceiling keeping their electronic eyes on you. I quickly overcame the creepy feeling of being monitored...well I was hungry and came to Amazon Go to grab some food. Grab was the best way I could describe my buying experience at Amazon Go. You literally just "grab" the stuff you want and walk out. Like magic you will get your receipt once you leave. So how do you know how much you will be charged for your potato chips, donuts and sandwich or whatever you have the munchies for? Well you don't, at least not until you walk out of Amazon Go and receive your email receipt. As of this writing, I finished my purchase at Amazon Go about 2 hours ago and still haven't gotten my receipt. I don't know about you but I like to know my total right away, even if I decided that I don't need the receipt. LIke I said above, I went to get some food. I tried their made to order Spicy Crispy Chicken Sandwich, Bacon Ranch Chicken Sandwich and Sausage Breakfast Burrito with Avocado. I got to admit, all three were sufficiently tasty for a fast food quick bite kinda place. The $1.50 extra to add avocado to the Breakfast Burrito I thought was a bit high. The Spicy Crispy Chicken Sandwich should just be called Spicy Chicken sandwich because there wasn't any crispness to it at all. The chicken in the Bacon Ranch Chicken Sandwich was a bit over cooked. All in all the food is on par with any of the fast food franchises serving similar fare. Next time? Sure next time I'm hankering for a quick bite I may order one of their Wraps or Quesadillas and maybe a cup of coffee.

Karen I.

This Amazon Go makes returns and exchanges for orders made on Amazon super easy to do. While you're at the store you can also grab a soda, snack oe sandwhich very easily and the prices are generally reasonable for this kind of convenience store. When you do returns they usually give you a coupon for $2 off a $5 or more purchase. The staff is also helpful. The staff vibe in the store is clean, organized and contemporary. We enjoy the ease of doing returns here and will be back.

Kate L.

First, I love that all the food containers are eco-friendly and recyclable--such a great touch! I tried the BBQ Smoked Pulled Pork Quesadilla with the $2 chip and soda deal, and it did not disappoint. The quesadilla was packed with tender BBQ pork, gooey cheese, and crunchy pickled onions. The pork was perfectly spread out, ensuring a bit in every bite, while the pickled onions added a refreshing crunch that balanced the richness of the cheese and protein. Unfortunately, the pumpkin spice latte lacked flavor--it tasted more like a plain latte, so I'd skip it next time. Overall, the food quality is top-notch, easily comparable to $10+ plates you'd find at bars and restaurants. Fingers crossed the food stays that way!

Jocelyn P.

I stopped by Amazon Go to make an Amazon return. I timed it so I could get coffee and breakfast while there. It's so convenient and I love their quick coffee and food options. If you don't use the Amazon app, there's a physical person who can help you check in and out. They have the best coffee machine that makes excellent lattes and cappuccinos, which you can also customize with oat milk. I also got a egg bowl with ham, cheese, and spinach, which you order on the kiosk and they make for you on the spot. The sandwiches looked more satisfying but I have dietary restrictions right now so it was perfect. They also had so many fresh and healthy snacks, as well as donuts and stuff like that. My only gripe is that I would love one closer to the 405 entrance on Crenshaw, I think they would do SO well around there. Tons of people trying to get some coffee and breakfast, with Coffee Bean as the only option for miles.

Rick S.

I am still a tad wary of how, when you enter the store and have to surrender your ID and a form of payment in advance of shopping, that now ICW (in conjunction with) that data capture and tracking, there's now a request for a Hand Palm Imaging biometric identification. I also am too lazy or busy to check the charges they automate as you just leave and exit. They should push out an immediate alert via email or text or maybe at the point of purchase at the store itself on a display as an option to confirm charges and prices (in the event of a sale or being overcharged) This is a bit too trusting of technology in today's paranoia of "big brother" watching and technology tracking, capturing data and remarketing / using personal information (like my buying Diarrhea Medication 3x a week year round or too many Donuts against my doctor's advice to control my Diabetes as examples of consumer behavior data that might come back to haunt or embarrass you). It's a decent store and staff are friendly. They really need to utilize the staff in an engaging way beyond having to continually explain the shopping and payment process to skeptical or confused walk-ins. There should be explicit "opt out" choices before you enter yo turn Amazon Go into a traditional retail convenience store like a 7-Eleven where you can shop and use cash and be left along with your cigarettes, viagra, vodka, condoms and candy without being monitored... as the question we often pose is "Who's Watching the Watchmen" ???

Jennifer H.

I finally had a chance to visit this store with a friend the other day and it was pretty interesting. First, I swiped my credit card so I could enter the place. Then I was told later that there are lots of camera's above you that track your movements as soon as you enter - that's how Amazon knows what you're buying and what to charge you for. And does it work? For the most part. I picked up an item and put it back but because I didn't put it back correctly, Amazon thought I wanted to purchase it and charged me. I had to go back to the store and, after about 10 mins I got my money back, so that was super smooth. But this system can be flawed, just FYI. They carry a decent amount of items - From ramen, chips, popcorn, candies, and other snacks, to over the counter drugs like Advil, Benadryl, Mucinex and Tums, to canned drinks such as Coca Cola, AHA, and Sprite, to ready-to-eat items such as sandwiches, burritos, sushi, and salads. There's even a frozen section full of microwavable meals and ice bags. There is a hot foods section filled with breakfast sandwiches and pizzas, an area where you can grab some coffee or tea, and a slushie machine that makes this place seem more like a mega 7-Eleven....without the rotating hot dogs on display of course. If grabbing a hot meal from the hot foods section isn't appealing, they have a section in the back where you can order food. I don't remember what kind of food they offer, but I'm sure they have sandwiches and drinks.

Dora T.

Tbh I have been both curious and frightened to come here. I'm the type of shopper who likes to pick up items, read the ingredients and then put them back. What if I get charged if it isn't back in the right place?? Yesterday I put my fears aside and decided to bring my return item and head over. Entering is super easy if you have the code on your Amazon app. The lady at returns was so friendly and I got a $3 off $10 purchase coupon. Since I was on my way to work I decided to use it to buy my breakfast. I got a chia seed pudding, a fancy yogurt, and kombucha on tap. The chia seed pudding was bleh but the yogurt was delicious and I'm never going back to bottled kombucha ever again. I normally don't like Health Aide kombucha but the pink lady flavored on tap was sooooo refreshing and yummy The store was super clean and everything is well organized. Now could I have just returned my item at my local UPS like I normally do? Absolutely but I probably will return I didn't get charged incorrectly but I also didn't pick up anything and put it back lol I'll be back to check out the hot items and more Kombucha

Aina J.

Cool place! I returned an Amazon package and they give you a few coupons to scan. The employee was friendly and nice. The iced coffee was so good def recommend it. It had a strong rich coffee taste. I have yet to try to their hot food, I'll be back. They have a lot of food items to choose from and the store is very clean.