The good, the bad and the ugly... (Long review to hopefully help management) The GOOD: you just walk in and walk out. No standing in line to check out. I appreciate innovation and new experiences. Soft background music, new and clean store. $20 off $40/$50 coupons. The UGLY: Where to start. I'll start with service. I've been to this store 3 times. Every time I have approached the meat department no one has come to help me, so I just walk away. The restockers in the isles NEVER move out of the way even if they see you are trying to get something blocked by their cart, they ignore you. No sense of customer priority. There are also many carts with order fillers moving around the store with large carts, I don't expect them to move but today one almost hit me and said excuse me as in "get out of my way", not in an apologetic form. I asked a middle aged female employee, who was just standing there, where I could find aluminum foil and she said "I don't know and continued to stand there without even attempting to look to guide me." I did get help from another middle aged gentleman. He was very helpful. The girl at the pizza counter did ask if she could help me when she saw me take a pic. The store doesn't have a lot of the items I buy. The meats are very expensive and the deli food and salad bar did not look appealing to me. The BAD: I am a stickler with my money, that's why I appreciate the coupons. I really don't like walking out not knowing how much I spent!! Amazon doesn't send a receipt until hours after your shopping so I have to wait and then check if everything was correct and if my coupon was applied. I can't get past it. It leaves me feeling uneasy. Hopefully it's a feature that can soon be updated! read more

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Always clean and bright . I grab random things here like shipping tape and dog treats so it's convenient ! Staff is always cool and their brand APlenty is really good . If you do an Amazon return here they give you a $10 off $40 coupon so it's a time and money saver ! read more

Fairly positive experience at this Amazon Fresh location. The shelfs are stocked and the store is generally clean. The workers here are nice and helpful when you need to find something. My only gripe is that they refuse to cut the whole pizza orders into smaller slices than their machine cutter does. They can easily rotate the pizza under the cutter and press down to cut smaller slices for my party, but they refused. This location lacks the dash carts, but does have walk-out to check-out technology. read more

Empty shelves. Prices are higher than sprouts or stater bros across the street. Only good thing about this place is the return counter

Went in with my 3 year old daughter. Spent 30 minutes shopping. Loved the complementary fruit for kids. Easy to find items and easy to check out. My issue is with the homeless/bums inside the store. Tried to take my daughter to the restroom and we had to leave before we could even wash our hands as homeless man had all his possessions placed out on sink. When exiting through the gate, I saw that two bums had taken over the food service area (where the microwaves are). I had wanted to make use of the sale on coke products, but I did not want to walk through homeless zone. One of them was asleep or high, propped up on against the wall. I'm tired of pretending like this is normal. Sad to see, especially in HB. Amazon needs to provide for a safer shopping experience. Do better. read more

They just started advertising turkeys. Got to the store no turkeys available. Said they would be in the next morning. Got there at 8 o'clock when they opened no turkeys. The display was empty about as big as a toaster oven misleading advertising. I'd rather buy my stuff somewhere else. read more

I used to go to this store all the time. I went in today to grab something for lunch. I stood at the deli counter for quite awhile. The people working behind the counter never did come to help me. Then when I went to check out in the front, the guy working the register said something so fast I couldn't understand what he said. I said I am sorry, I didn't understand you. He then got very rude and walked away. This was a horrible experience. Sad for a store that used to be so great. read more

I return item to Amazon and they not print out the invoice for me, after that Amazon not refund for me at all, with the reason ( they not received it) read more

Opening day we checked it out. Appears we will be returning. I remembered walking into Whole Foods once it wasn't for me never returned. Sprouts only for fruits cause lead cashier was a total b. This store gives you a good vibe and it does look like a traditional grocery store but smaller in some ways. Day 2, walked in to try coffee and pastry. The phone can't be used automatic entry is down so I asked her if I can still pay showed her my phone. She said "Yes". After brewing the Americano a.k.a "Coffee" it was not for my taste. I had employee throw it away. I grab my croissant and headed to cashier. Well, nope I can't pay with phone app. So I simply left my 1 croissant with them the cashier's (2) didn't know what to do. I walked out. I'll return for lunch. read more

I am done with Amazon Fresh. I enjoyed it in the beginning, but too many negative things continue to happen. The final straw was Monday with Denise at the register. She was unbelievably rude when I asked some questions. It felt like I was bothering her and irritating her, by asking what I thought, were some pretty standard questions. At one point, she dismissively and abruptly said to me "oh honey I dont know!" Its 2024, you shouldn't be "oh honey'ing" anyone. She also scolded me for not letting her know a head of time, I had a gift card. When my gift card didn't go through, she yelled "that declined "..... she didn't offer assistance in using it at all. I ended up putting it away because it seems like it was too difficult for her to deal with. When I let her know I was put off by her attitude and lack of help, with everything, she decided to handle the situation by polling the other customers line and asked them if they thought she was being unhelpful. Is this how you want your employees to handle an upset customer? Polling other people in line? At no point did she try and save the interaction or offer help or try to explain herself. This employee should not be upfront representing your business. Overall though, this is the second interaction we've had with an employee that was uncomfortable and rude. Many times I cant find what I'm looking for, product availability is not consistent. Most of the time the Amazon shoppers are blocking the aisle. They do not move for you and I find myself just skipping aisles because they are blocked by the shoppers. The food in the deli department gets put away super early, so don't count on soup for dinner. What's up with that? When I left here on Monday I went over to Sprouts, got the missing items I needed and had the best customer service! I also used my gift card, no problem with a very nice helpful cashier. It was nice while it lasted but I'm over this Amazon Fresh store. Too many sad sad things happening read more

Came here during their grand opening week and it was busy! I got the rotisserie chicken for $4.97 which is a good price but the chicken itself was smaller the Costco's. However, the chicken was seasoned well and was very tender! I also got the French baguettes for 89¢ and it was good too! The store is organized but the pricing is on the expensive side. read more

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The store is always clean and is super convenient for me. My only two issues are it's smaller than other Amazon Fresh stores like in Long Beach and Murrieta, and so that means there is not always the variety of products. read more

Loved the fresh delicold cuts by Deitz n Watson andvery low prices. Deitz and Waton is upthere with Boar Head provisions. Roast beef rare and excellent, Roasted Turkey awesome. HOWEVER, when a customer orders Proscuitto its supposed to be slice paper thin, not the thickness of a dime! Other stuff in store looked like normal prices nothing special. Meat like hamburger pattie, chicken in cases, jut didnt look fresh. Employees were very friendly. I will only come back for cold cuts, you should do the same. To store manager, suggest to your merchandisers Nathans hot dogs with skin like they are sold in NY and NJ. Every upermarket out here has skinless, its not the real deal. Also suggest Sabrett with skin as they pop Real push cart dogs. read more

This review is for the service counter only not the market since we only stop by to drop off a return. We went straight to the counter without stop by the market. Not a lot of traffic in the store so not sure if they will survive. The service counter was great. No wait and we got helped right away. Plenty of parking. read more

Nothing on sale is ever there tried to get ribs Thurs and Friday you can't call ask if they have them so I went again this morning and none again ridiculous same thing happened with Thanksgiving turkeys too still bought a couple things cashier acted as if she hated her job no smile no thank you nothing read more

I wanted to wait a few months before I posted a review of this establishment. Now that it's been open for a while I can give a fair review, as I've shopped here 5 or 6 times. First thing... you do NOT need the app to enter or buy anything. This was a BIG point of confusion and contention; as there are 4 small gates (of which u need to enter thru one of them) to get into the store. Three of the four (the larger and more visible ones) are for app holders and the fourth (small one which is alwAys hidden behind some flag is for cash/credit card shoppers like myself. I have to call that out. It's B.S. They reeeeally want people to use the app but screw that! I embrace most technology, but not when I'm buying my captain crunch. Once past that obstacle, A-FRESH is not so bad. It's very clean, easy to navigate/find stuff and they have as much selection as anyone else. I found the staff reasonably helpful and pleasant. The produce, deli and bakery are all above average but the deli choices are limited. Surprisingly they have really excellent fresh sushi which was better than expected. I've purchased that on two occasions now and will probably continue to do so. As far as pricing,,,, I'm thoroughly befuddled. Certain items (maybe 25% of the store) are priced "right on the money". And there are some items (about 10% of the store) that are decent deals, but that leaves the other 65% which is freaking jacked. There are some items which are almost double the cost here, as compared to stores like Target, Stater Bros, Vons, etc... which themselves are high priced. I agree with some of the other reviews, and would suggest using Amazon Fresh as a second or third alternative to one's "regular" or "go to" market. read more

Thomas was wonderful. Kind and helpful. I love Amazon Fresh. So easy to shop and to return. read more

Amazon Fresh - Parking lot - Grocery Near Me - Huntington Beach, California

I shop at this Amazon Fresh location fairly often and I'm happy they finally have the new smart carts, it makes shopping super easy, fast and convenient! They generally have a good selection of most items and if they don't have what I need, I'll just finish my shopping with online delivery. Most of the time the employee's are friendly and helpful. I'll admit I've had a couple of negative experiences shopping here, but the good wins over the bad. They have some of the most beautiful produce I have ever seen in a grocery store! Also, they honor coupons and Amazon has some really great coupon deals! I also really love their deli and bakery departments. There's always available parking and it's always clean, and inside the store is impeccable! You may want to wear a sweater if you have a tendency to be cold (like I do), they keep it at a very cool temperature to keep everything fresh! After all, they are called Amazon Fresh! I used to drive to the Signal Hill location, but this Huntington Beach location has won me over and is now my favorite! I highly recommend this Amazon Fresh! read more

Dumbass floor cleaner going back and forth with the cleaning machine at the front of the store. I'm standing in front of the sale section while he stops dead track uncomfortably close next to me, staring me down... rushing an 8 month pregnant woman because he's unwilling to go around me when there's literally all the space in the store to do so. What a passive aggressive moron, never coming here again read more

The store is poorly stocked. There are open spaces on all the shelves. It is more expensive than the stater Brothers right across the street. The staff can't be bothered to help. I waited for 10 minutes for someone to come and get a bottle of distilled water off the top shelf after asking a cashier for help and no one showed up. I walked over to stater Brothers picked one up off the right shelf and paid less for it. read more

It's just like a normal supermarket. Nothing special. Arguably less than a normal because supermarkets these days will carry some off brand stuff. This Amazon Fresh does not. I tried a slice of their pizza and it's mediocre at best. Only cool thing was they'll throw it back in the oven and give it to you really hot. Also tried their hot servings-the Indian food. It's honestly a steal as it's a flat rate based off the box size you grab so you can cram a ton of food in a box. The food's ok. read more

I'm reviewing the prime deliveries. Honestly I don't know why anyone in their right mind would *go* there to shop. The prices are not competitive for in store, I used my gas and time to get everything, shopping. That said, every delivery from there has gone well. When Amazon delivered from Irvine each box of eggs had a cracked egg, vegetables were starting to rot, the wrong items were sent, etc.. Sure refunds were made, but you could never plan. So far everything delivered from HB has been ok. Not cheap, but at least it is correct and not on the verge of spoiling. Why 3 stars? Because of the prices. With "free" delivery, they're ok prices. For me to go get it? Nope. I'll go over to Costco and get some imported products for those prices or equivalent brands for 25-50% less. read more

Amazon Fresh weekly circulars are often ignored because we are daunted by the new technology. We are Technology challenged. But our curiosity was strong and it's time to explore and learn. Plenty of parking and a couple of EV charge stations. We picked up a green shopping cart and as we enter we were greeted by a very informative greeter. He put us at ease and showed that my phone already has the Amazon Prime app and that I can use it now...a store code popped up and we can scan that as we go in. We also learned that you can either use the green cart or the orange ones. He gave us good advice on how the process works. No need to scan...just place the product in the brown paper shopping bag. The Amazon Fresh system records via high intelligence every move you make....all the plusses and minuses. Last thing he said was.. take it easy cause the handles on the paper bags may fail. First impressions...Clean, Fresh, colorful fruits, wide aisles with directional signage, organized and everything in its place. But where are the shoppers? This big Amazon Fresh store doesn't seem to draw any crowds. We see lots of young generation, kids if you will, going back and forth filling bags and carts. They are the shoppers and friendly too. They helped us find things as they fill online orders. Time to checkout. Should we use the only checker and place everything out of the bags and carts? She comes over and showed us how to go thru by scanning that store code on the phone and that is it. Wow, that is too easy..but where is the receipt? The greeter informs that we will be notified. Ok then and yup one of the brown paper bags failed a handle. But we are now so much more tech savvy. We can do Amazon Fresh again without angst. The receipt was finally posted and what?..I got charged for three paper bags but only came home with two. Lessons learned. read more

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There are many reasons that I will not shop at the Amazon Fresh store ever again. I should have listened to others but I had to go check it out for myself. Plus, I had a coupon. The store was fairly busy when I went. There were a lot of store associates roaming the aisles with large rolling carts (presumably filling orders). The carts take up a lot of space and it was annoying to try and maneuver around them in the narrow aisles and reach over and around them to get to items on the shelves. The selection of goods was less than my grocery store and the prices didn't seem to be any lower. I didn't do an exact price compare but my feeling was that I wasn't getting any bargains. In fact, I went on Prime Day thinking that I would get some deals and I only saved 80 cents! They didn't have everything that was on my list and many of the shelves were half bare. Their produce looked ok. I got some strawberries that were very good. Their meat department was sparse. I was looking for a plain, unseasoned pork roast but they didn't have any. I thought their selection of beer left something to be desired and prices were definitely the same as my grocery store. Now for the part that really made me give it one star. I checked in and out using the Amazon app on my phone. I asked numerous times how to use my coupon and I was told just to scan it upon exiting. When I got to the exit, I again asked the store associate what to do with my coupon. He took the coupon, scanned it and then asked my to scan my app. He said I would be getting my receipt in an email later on. It took over 24 hours to get my receipt, which I think is ridiculous! When I finally did get my receipt, I found that they had charged me for something I didn't buy. That was quickly rectified online. I also noticed that they did not apply my coupon!!! I talked to customer service and the person (who was actually rude) said that I would get an email regarding "my case" within 24 hours. Of course 24 hours came and went and I received no email. I talked to customer service again and was told that the first person never filed the report. This person seemed helpful and even tried to get me an instant credit to my Amazon account but for some reason she was unable to do that. So she told me that I would be getting an email within 24 hours. It's now past 24 hours and still no email. I'm so annoyed that I will have to waste my time yet again dealing with customer service. Save yourself a lot of grief and don't shop here, even if you have a coupon. read more

I purchased a named brand item and Amazon switched the item for a no named item and tried to say that it was the named brand item. then when I complained they said I wasn't allowed to because I was only allowed to talk about products and not service. My opinion is that Amazon is now attempting to defraud their customers. read more

Once account is all registered it's a really easy process to shop here. Love coming here to grab some quick items. Never have to wait in. Plus if you forget wallet and phone just use palm scanner to pay. read more

I went to this store twice. I used the amazon coupon and my app and didn't know my total as I checked out. I did not receive my receipt until the next day. There starts the trouble. Both my visits were combined to one transaction. Unfortunately it's wrong and I had to contact support. They tried to sort it out and said they will contact me in 48 hours. 1 week goes by and nothing. Contacted them again and had to explain my problem to them all over again and was told to wait another 48 hours. Horrible experience. Issue still unresolved. If you have been to other amazon fresh stores, this one is no better. The one in Irvine has a cart and tells you the amount as you put stuff into the amazon cart or remove stuff. It has a running total and way better at check out process of you use their app. read more

Went in on opening day to primarily order a pizza and that is what this review is for. Checked out the store while I was there. Nicely displayed and new but really nothing special. One large end cap had nothing but Heinz Ketchup which struck me as strange. Expensive location for ketchup! Lots of other folks checking it out just like me. Got to the pizza counter and told the lady I wanted a whole pizza and asked how long. 40 minutes she responded. Haha. The pizza area wasn't busy. How on earth can it take 40 minutes to make a pizza? Off to What a Lot of Pizza. 10 minutes later I had a great pizza for under $10.00 Really, opening day they should have had plenty of pizzas in the cue and have been on point with their service. 40 minutes.... I'm not impressed. I won't be back for pizza under those conditions. read more

Like a large 7 Eleven. Pros- IF you know how to use your app, you can run in to grab an item and run out without having to wait in line. That's IF you know how to use the app, IF you know where the item is you are looking for, and IF they have it in stock. Returns are also processed here if you make a return from an online purchase . Cons - the employees seem to mean well and are nice but do not seem to know where anything is. I've been referred to the Alexa in the store a few times since they were unsure. I also overheard the man at the meat counter tell someone that he knew nothing about meat so couldn't answer questions about the products. There are always large carts in the middle of the aisles and no one seems to notice the customers. One last thing I will add is that they carry food that isn't "fresh" as their name implies and there selection is limited . I'd much rather go to the sprouts across the street unless I need just one item that isn't offered there. read more

Decided to visit Amazon fresh after receiving a coupon in the mail for $20 off a purchase of $50 or more. My first time here will be my last. I scanned my Amazon app and walked through. The initial awe of this new technology wore off quickly when I ran into numerous issues during my visit. My goal for this visit was to hit the $50 threshold to redeem my coupon. Yes, when you visit a traditional grocery store it's up to you to keep track of how much you're spending so it is no surprise when you reach the register. You'd think that the store watching your every move would have the ability to give you the see the running total either through the app or with a visual display on your cart. I guess I just had high hopes. When I wanted to ask customer service if such a feature exists, I stood in line behind one person. After they were helped and left I stood there as I watched the person behind the counter do tasks for 5 minutes before they asked, "Have you been helped?" No, I hadn't been helped and I don't think I could've been any more obvious that I was in line-standing behind the person being helped in front of me, inching up to the counter when they left, and looking directly at the worker while they were doing other tasks. The workers were a large part of the reason behind my one star review. It seems like all of them hated their life and lacked situational awareness. After the customer service desk experience, I went to get a pizza at the counter and had to wait 10 minutes before the worker appeared. There was a fellow coworker looking to get food in front of me and I have no idea how long they were waiting before I joined the line. The worker that eventually appeared was unapologetic and monotone. When they grabbed my pizza they rubbed it on the inner part of the dirty counter (my picture attached). You'd think that this would be a super efficient grocery store. That was not the case for me and I will not be back. P.S. it's been an hour since my visit and I still haven't received my receipt. read more

Amazon Fresh - 10 minute wait. No apology. When they picked up my pizza they rubbed my pizza along the dirty counter part (circled in red) - Grocery Near Me - Huntington Beach, California

The concept was pretty cool and very advanced, but I don't know if I'll come back. Before you enter the store, you have to log onto your Amazon account to get your QR code to scan through the entrance with your cart. You also use the same code to scan when you're ready to check out and leave the store. Checking out is pretty cool, you just scan your code and exit the store, you don't need a cashier to scan all your items. I felt like everything was way overpriced. You can get the same stuff across the street or at target for a better price. read more

Sure, it was easy to walk in, put groceries in the cart and walk out. However, things i just picked up to consider was charged to our account. Had to go home and check the charges on our account, contact Amazon for a refund, resulting in more work. Prices are not cheap either. It was an "experience " but nothing more. Won't be going back read more

Came in here for the first time and the lady working at the front was super rude and unhelpful when we walked in. She then gave an attitude when we were ready to head out and didn't bother to help. Don't recommend coming to shop here. read more

Amazon just came up with the most invasive grocery store ever! I had to scan my app to get in. Had to scan my app to open the gate to get out. For crying out load I had to scan just to go down the liquor aisle. I said no thank you and walked out. Who the heck does Amazon think they are. It felt like shopping in a prison. Then I was charged for an item I simply picked up to look at and put back. I found out hours later. Scary stuff going on here WTF read more

Amazon Fresh - Amazon Fresh sucks! - Grocery Near Me - Huntington Beach, California

What a yawner this place is. I wondered if it was just me so I searched Yelp Amazon Fresh reviews around LA to see if others were in love with this setup. Turns out the reviews aren't too great anywhere. The process was a little confusing checking in with your app but over time I'm sure that becomes old hat. But the "fresh" in Amazon Fresh is a bit oversold. The vegetables and fruits looked like anything you get any time from Vons or Ralph's. The selection was absolutely terrible. Very limited options compared to full service grocery stores. And three hours before you get your grocery receipt? Why can't you show me the bill when I'm leaving? I'm supposed to just trust you? What if I'm overcharged? A new hassle then to deal with long after I've left the store? I think they figure you will just give up and not bother to address problems later. I thought Amazon took pride in being a techy company. But they can't even give you a receipt? Maybe these are just growing pains. I did some price checking as some friends who went to other stores said Amazon Fresh was high priced and you paid for the "convenience". I found mostly very good prices. Lower than I would have paid at Vons or Stater Bros on many items we buy regularly like bread, bagels, pickles, some meats, etc. a couple of items they were higher on (miracle whip, bottled water). But it wasn't gouging level. The introductory coupons they mailed out worked out well. I just wonder, in light of my friends' comments about them being high priced, if once they've been around awhile if they won't raise their prices. Is this the honeymoon phase? I am likely to go back to where I normally shop. I need a store where I can buy everything on one trip. Amazon Fresh did NOT impress. Unless they want to keep sending me those big discount coupons. Then I'm in..:) read more

Went in to return an Amazon item later this afternoon. I browsed the pre-made meal bar, selected cheesy mashed potatoes, boneless chicken breast Marsala, and balsamic roasted Brussel sprouts. My bill was under $20. I learned at the checkout that the meal-bar food is priced by the container size (small/large), I could've packed those things to feed a family of five for the same price! We were very pleased with our meal and will go back next week to try other items. read more

2:pm allot of items missing, but then again it's Monday. The store reminds me of a smaller Ralph's fresh faire, not allot of selection. They did have my smart balance light butter that I can't seem to find at other stores and Philly whipped cream cheese. I chose traditional checkout, the gentleman and young woman didn't say Hello, thank you or goodbye. No name on receipt but terminal 016. Maybe first time customer service? Training? But who am I to interrupt their conversation about their ethnic backgrounds. Oh and btw, to the young man...I don't think you look Samoan read more

Amazon Fresh - I miss Big Lots - Grocery Near Me - Huntington Beach, California

I didn't think I would like this store, but I was surprised. I loved it. It's very easy to find what you need. It's very neat and a lot of workers to assist you. read more

I decided to check out this Amazon Fresh location because of the coupons that were mailed out. Upon entering the store, it was obvious that they have a staffing shortage. The deli/hot food sections were closed which was disappointing as I wanted to try the brisket sandwich. The only options available were the salad bar, pizza and sushi areas. Had it not been for the coupons, I would not go back as the prices are higher than other grocery stores. The "Just Walk Out" technology is pretty cool but just remember to scan your coupons before walking out. The store can't adjust the price difference without a receipt which from my experience, doesn't show up in your Amazon account until hours later. read more

Visited the new Amazon Fresh yesterday just for a quick visit and to pick up a few items for dinner. The experience was seamless and easy. I scanned my phone to enter and to exit. My receipt came the next day. It's pretty comparable to a Whole Foods but just less warmth. The prices are about the same too. The beer selection could be better, but overall it has most everything. I'll probably return. read more