The staff was mostly professional and helpful. The prices were better than most of the other markets and the return section was spectacular. Sadly left like the Ralph's before. read more

Sad to see this place go. It was my family's go to spot for a quick and easy grocery shopping experience. There was plenty of parking, curbside pick up spots and everything we needed - including a customer service area to do our Amazon returns! They're expected to close on March 13, 2026, and have discounted some of their merch. I'm sure as we approach closer to the date, the larger the discount will be along with the amount of SKUs. Rumor is a Whole Foods will take place of this location. For the budget friendly people, this location will be such a loss as prices at Whole Foods comes at a premium. Going to miss this place, but welcome a Whole Foods any time. Hoping there's a bar and food like the other location on Ventura in Sherman Oaks called Sherman Hops with a wide selection of craft beer but not sure if it's possible because of the footprint. Here's to hoping! read more

Amazon Fresh - Front of store - Grocery Near Me - Encino, California

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Very clean inside and full of staff restocking on items or preparing for online order pickup. I applaud the store for the variety of some things, such as sauces and seasonings.. But I couldn't find several ingredients I needed to buy, which is unfortunate since I would rather park and go to one store! I couldn't find a specific brand of liquid seasoning, there isn't pork belly, and the seafood section was really only shrimp, frozen fish fillets, and salmon. Only Asian noodles I came across were all Maruchan products. So yeah. I hope there's more products in the future here to really make someone do all their grocery shopping neede here! Parking lot can be very busy on certain times of day but it's a handy lot with different businesses for different needs nearby (bank, coffee, pharmacy, etc). read more

Amazon Fresh - Grocery Near Me - Encino, California

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I am absolutely devastated that they are closing. This is our go to neighborhood market and as much as I've loved the Ralph's that was here before, nothing beats this Amazon Fresh and I've been a fan since the day they opened. The employees are friendly and go out of their way to help, from the cleaning lady to the cashiers, to the manager - I've had a very positive experience shopping here and I came here a lot. The store is always clean and well organized and the Amazon drop off was so convenient. The produce is always fresh and well stocked, and the prices could not be beat for the quality. I wish the employees all the best and appreciate the interactions I've had here. Sad to see you go. read more

Amazon Fresh - :( - Grocery Near Me - Encino, California

This is the first time I used curbside pickup using Amazon Fresh. It was surprisingly a very simple seamless process. I placed my order on Amazon.com. Then I chose "pickup" instead of "delivery." It automates a timeline guideline when you can pick it up that day which is first thing in the morning. They text you a message that states for you to select the link attached to inform them 10 minutes before you anticipate to arrive. One you arrive at the Amazon Fresh location you pick a "curbside pickup numbered spot from 1-9. Then it tells you that an associate will be out within 5-7 minutes. I feel like mine came out in a few minutes. Then you're done to go about your day. Ta-ta...for now... read more

Great options for cheap lunch. $2 for a slice of pizza and lots of great salads under $5.

Great quality and unique products at Amazon Fresh. Friendly, kind service from Robert, Aaron, and Rhonda. They truly deserve a holiday pay raise and special recognition. Safe, relaxing ambiance. Thank you, and God bless. read more

A while back this used to be a Ralph's store which eventually closed and was dormant for a short while. Yes, you will find most of the things you need here. They also carry a good deal of the 365 brand products of Whole Foods. Maybe I haven't frequented the Fresh stores enough yet but the vibe isn't quite as vibrant, if you know what I mean. The staff is fine yet feels reduced in volume perhaps. I can't put my finger on it but something is missing. Again, it will provide what you are looking for. read more

Amazon Fresh - Snoop has his own wine?! - Grocery Near Me - Encino, California

I love Amazon Fresh in Encino. Prices are very reasonable. Very easy to shop when you are physically in the store. Had some trouble ordering for delivery. They used to have same day delivery but now it is one or two days later which dies not work for me. read more

I like this Amazon Fresh location. They are usually not busy, so it's easy to navigate through the store. They don't have as much variety of products as other grocery stores, but they do have good deals. The store is clean and well organized. I also like their hot and cold food bars (when they are full). They charge by the size of containers, not weight, which is a very good deal. Customer service is just okay. Plenty of free parking. Oh and you can return your Amazon packages here. No packaging needed, just drop it off. read more

Amazon Fresh - Daily deals - Grocery Near Me - Encino, California

No pics today bcuz they didnt have what I wanted in stock ! I came in at 11:15am and was told the hot soups would not be ready until 1pm due to a delivery issue. Unacceptable! read more

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I love shopping in that store , there is a great selection of fresh food and other items in very reasonable prices ! But the highlight is always Justina the wonderful and great cashier who is always caring and welcomes me with a smile and a caring and wonderful attitude! Amazon is lucky to have her as part of its employees! read more

I also want to acknowledge Milad for being so amazing! He helped me find what I was looking for and went above and beyond for me! Thank you again Milad for being so great! read more

Amazing price and great customer service And delicious pizza of course !! And no big lines read more

I love shopping here! The produce is wonderful, and, while I can't find everything I need, I often find some items that are more difficult to find at other stores. The majority of the people who work there are kind and helpful. As another reviewer commented, I've been unable to find out how to contact the manager, so am leaving this review instead. I had a negative experience the other day while attempting to return an item purchased in the store (not on Amazon). It should've been very simple: I'd inadvertently picked up the wrong type of M&Ms the previous day, so an exchange would have been perfect. The M%Ms were all $3.99, but for whatever reason, Amazon Fresh doesn't do exchanges. Now I'd attempted to return the M&Ms the previous evening on my amazon app. It didn't work, though; I never saw the screen where you pick which payment the money will be returned to, instead getting an error message 2 times in a row. When the gentleman scanned the M&Ms, apparently his computer told him I'd already completed an online return. I explained what happened and this is when things got annoying. He clearly didn't believe me. The issue was that I'd supposedly "chosen" to have our credit card refunded. I WOULD NEVER DO THAT, because it takes too long. As had already told him, I never saw that screen... Just the error message. He then told me he would get his manager who told me I should try returning something else...I'm not sure what that was supposed to prove: when the page came up where you could choose where to put the refund, he got a self-satisfied look on his face that I did not appreciate. Although I haven't returned things to Amazon fresh, I have returned many, many things to Amazon over the years we've been prime members, and the process appears to be very similar. I certainly did not need to be schooled on it by some smug, wet behind the ears "manager". Now I get to wait for the refund to appear in my credit card account. If it doesn't, I'll be back to visit, and I won't be as courteous as the first time. read more

Sweetest Sushi and Poke Maker - Thank You! There's a lovely lady at Amazon Fresh who makes sushi and poke (I think her name is Miumiu? - sorry if I spelled it wrong!), and I just had to leave a review to say how amazing she is!! She's always so friendly, kind, and welcoming. You can really feel the care she puts into her work. The sushi and poke bowls are fresh and delicious every time, and her great attitude makes the whole experience even better. Thank you for your wonderful service -- you brighten up the store every time I see you! read more

Parking lot is atrocious. Went to get my curbside order and upon even trying to get in the parking lot an 18wheeler is parked, delivering items to the store causing a blockade all the way to the intersection and another one is circling this tiny parking lot. I had to drive around twice because the 18 wheelers block any vision to see where the curbside parking is. Finally find the curbside parking behind the store with 10 spots and every spot is full with no one actually sitting in their car getting curbside. Great. First and last time ordering here. Woodland Hills is much easier access. read more

I was very upset while shopping here tonight. I was calling one of the Amazon clerk (male) by the premade sandwiches for help. He literally just ignored me & proceeded to keep on walking away, pretending not to hear me. It was ridiculous. THE WORST! I thought it was RUDE! I've been going to this Amazon for a while so far I believed only 4-5 Amazon clerk that was willing to help on separate occasions. Tonight there was an Amazon clerk who was able to help me even though he was busy on the floor. I really appreciate it. I would like to say thank you to Mark for taking the time to help me. This store needs more people like Mark. I usually go to this store in the morning, but with the time change I'm not able to go. There's some ladies in the morning that helps me when I'm shopping & one of them is Ai. Thank you Ai. You guys are doing such a great job! read more

I was charged over$70, which I only noticed later when I checked my statement. I went back to get an explanation and a refund. They did refund me, but their explanation was: "It happens sometimes" So if you shop here, make sure to double‑check the price at the register. read more

This is an amazing store! I only left a review because it's been getting bashed so much. R E L A X, it's so many other options in the area if this doesn't serve you. The people are so nice! The store is always super CLEAN. and you can't beat some of the prices. My only complaint would be how they bag online orders but that's not even a big deal! Love the selection as well read more

Amazon Fresh - Bbq sauces yum - Grocery Near Me - Encino, California

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Very clean, well stocked. There were very friendly associates. I love the convenience of the Amazon com drop off. I have to say. The pizza slice I got was delicious. Not New York delicious but it was good. read more

Ok seeing the low ratings, makes perfect sense. The absolute worse Hot Bar in existence. I attempted to eat the Hot Bar 3 times and all 3 time is was disgusting. Most pans empty and dried up, clearly showing it has no attention provided to it. Whom ever is managing this department needs to be terminated. Good thing Gelson's across the street understands the importance of maintaining a Hot Bar. So disappointed with this place and have decided to longer go there. I'm guessing based on your low reviews you probably don't care about customers. read more

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I've shared this before with yelp peeps... however not many know about nor notice that the Amazon fresh pizza bell peppers are peeled. YES!!! Even Whole Foods does not. Also the Encino Amazon fresh sushi is better than any other Af location. THANKS!!! The staff is down to earth and extremely patient. ALSO... I have noticed and am grateful to the improved management and quality delivered/displayed in the fresh produce department!!! THANKS for turning that behemoth around. It couldn't have been easy. We see your efforts. read more

Also, Alvin who managed the hot food and pizza area is always very helpful, patient and accommodating. He'd always strive to listen and to provide amazing customer service. read more

Popped in on a weekday evening and it was very eerie. There are not many people in the store, the selection is very unusual and the vibe is... off. The prices are also astronomical compared to what you could get elsewhere, even with the "special" Amazon fresh discount. I was hoping to avoid the extra detour to go to Trader Joe's or Ralph's but I will probably not make that mistake next time. read more

Did not fulfill the entire order. But items were there. It nice at all, so will pass and go elsewhere. read more

This is a decent Amazon Fresh. It was the first time going to one with this style of checkout. They have the normal cashier route, but they also do the self checkout by just scanning your phone and the store will figure out what you got. The o my problem is it's not 100% accurate so it's a bit of a risk. Other than that though the store was very clean and pretty stocked up. read more

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Not sure why there are so many negative reviews. I personally love this Amazon fresh and shop there twice weekly sometimes. They always have coupons plus I get extra discount as a prime member plus 5% cash back since I have an amazon credit card. I would say it's not fancy nor gourmet necessarily but basic items at an excellent value for price. I love doing my own scanning , bagging directly and checking out in a few seconds. Staff is always nice and helpful plus Alexa is also an option! Free parking read more

People are very nice but the store is a mess. And today I went to the Amazon fresh on Topanga Canyon and what a huge difference. That is such a nice store. Why they put a crappy store in Encino, I'm not sure. But the shelves are never filled, it's hard to find What you were looking for, and if you do find what you're looking for they only have one or two or three of each item. The produce is never filled and does not look fresh and good. Flowers never look fresh and are slim pickings. This store's manager needs to go visit the store on Topanga and see what the Encino store should look like. read more

I'm disgusted with the way Amazon delivery has been handling grocery orders , online " They left our groceries out in the wet rain weather , who knows how long it was out there " soaked wet " ..its shameful " we as customer deserve better , Customer Service " no knock on the door " letting us know anything , our order was suppose to come between 5pm -10 pm ..its just terrible business practices " .. it needs serious changes " .. ...I hope your CEO gets my message " ... read more

I don't know how to contact the manager directly, so I am leaving a review. I like to get my groceries delivered from this Amazon Fresh super close to me, but consistently I have been disappointed with the quality of the packaging. Multiple times I have had items such as bread and avocados packaged with really heavy items (today it was two 1-3lb bags of potatoes with my bread, and filet mignon steaks with cartons of milk). This seems to be a consistent issue, so I hope someone sees this review and talks to their team about the way they are packing the items. read more

This use to be a Ralph's for many years and then it wasn't:)! It was empty for what seemed like forever! And then boom!!! Amazon Fresh moved in. Unlike the other reviews here, I found the inside very clean, pretty well stocked and checking out with a cashier was easy breezy. My first time here so I needed a little assistance checking out. The lovely cashier walked me through it, confirmed that I wanted to be charged on my Amazon, printed out my receipt and I headed out the door. I found the salad bar full of delicious looking items, the hot bar as well and the pizza counter made my mouth drool. It was fun roaming around the store. Every section was pristine. I personally will return. Highlights: *clean store *plenty of employees on hand *great cold and hot food bars *nice variety of brands *bakery was fully stocked *large dining area *easy payment options. Plenty of free parking available at this location. Bring a sweater or jacket because inside is a bit cold especially for this teeny gal:) read more

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Nice Amazon Fresh location. Convenient layout and items are easy to find. Prices and food quality are great, specially when selecting the Amazon Saver brand. Their dash cart scanning feature provides a seamless checkout. read more

High prices, small selection. I don't see the point. I'm an Amazon customer so I'm not hating on them, but the best I can say about this is that it's a failed experiment. The whole deal is you don't need to check out, you just walk out and the system has been watching you with a thousand cameras and figured out what you carried out with you. That's interesting technology that lets Amazon track your every move, but I'm not sure how it benefits shoppers in the end. To enter you either need your Amazon app, which will generate a special QR code, or to sign up with your palm. That's right this store does Palm reading, at least in terms of being able to photograph and recognize your palm. Once you sign up and create an account that links your palm to your credit card you're ready. But I'm not sure I'm ready for that kind of biometric data to be shared and despite being a technology person myself I find that a little bit creepy. The store itself used to be a Ralph's so it's big enough to have a large selection and yet oddly it doesn't. A specific example are mozzarella cheese sticks. Here there was one kind to choose from. At the Ralph's down the street there are six different brands to choose from. In the pet aisle, forget about buying a small bag of dog treats because they only have them in 2 lb bags. The yogurt selection was small and each little cup cost $0.40 more than it does at Ralphs. In fact most items are 40 to 60 cents more. Then there's the look and feeling of the store which is quite cold and sterile. Going down the Frozen aisle I wondered if I was in a supermarket or a data center (see photo). The whole design is unfriendly and a bit unpleasant. On the plus side, I saw more human employees working here than any other grocery store so it was easy to ask where to find things, which was necessary because the signage was so poor. Leaving the store with your purchases is very simple, just scan your code, or your palm. Finding out what Amazon charged you is not simple. Unlike their websites which give you receipts instantly, here a receipt takes around 2 hours for your first visit to around 30 minutes after that. I'm not sure why a company that's so digital takes that long to give you a receipt, but that's how it is. I got my receipt about an hour and a half later through my Amazon app. The checkout was accurate. But, after viewing my receipt, it was not listed in my app among my orders, so I couldn't go back and check it if I wanted to. Maybe it will show up later but since the notification came through my app why wouldn't it appear in my orders at the same time? What's up with that? Like I said, this feels more like an experiment than a fully realized supermarket. You can go directly across the street to Gelsons' luxury supermarket where the prices are the same, the selection is much wider, the ambiance is much more pleasant, and there are plenty of ways to check out that don't take much time. So, in the end, I'm not sure what problem Amazon Fresh is solving for the customer. It certainly didn't solve one for me. read more

Amazon Fresh - Data center or frozen food aisle? It's hard to tell! - Grocery Near Me - Encino, California

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I've been here a handful of times since it opened, and for a variety of reasons. As of late, I've had returns. Those are processed in the back of the store, on the left side. I haven't had anyone try to check out there, and returns are done in seconds for me. No complaints! A year or so back, I would actually shop here. I'm not crazy about the selection and some of the prepped foods and sushi aren't the best quality. Good place for basics, but prices aren't great. I've ordered from the Amazon app for delivery before when I was in a bind, and service went well. I didn't miss anything. Nothing had to be subbed out. Parking can be a little chaotic and slow, but it's free and generally available. This is the same plaza as See's, Sweetgreens and Starbucks. Amazon Fresh replaced the Ralph's that used to be here. Property is owned by Rick Caruso. read more

Amazon Fresh, They've Got Plenty Of Nothing Had never been in an Amazon Fresh store before today. Went to the FedEx Store to drop off an overnight envelope, saw the Amazon Fresh store so went in. For Russians who live in the area going into this Amazon Fresh store must feel like being back in the USSR. There are vast areas of empty shelves, however this balances out since there are very few customers in the store. All the Amazon Fresh employees I saw were busy trying to stock the shelves but the carts they were stocking from didn't have much product on them. Didn't see anything I wanted and can't imagine any reason why I would ever go into an Amazon Fresh store again. The shelves of every other market for miles around in every direction are filled with product. read more

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Excellent all ordered 12 items were packed great and arrived in great condition. I will order again soon.

I came same day as their grand opening to experience the newest Amazon Fresh in the area. There's plenty of parking in the lot, but even getting inside the store was quiet odd. You think there's a line, but really it is someone explaining to a guest how their system works. You can just walk in and shop like in a regular market. If you choose to use the shop and go option then it could be an issue. I did the shop and go option. You use your cell phone via Amazon barcode to enter the store. You shop as you go and when you leave you scan your Amazon barcode again to exit the market. I used a coupon while I was shopping and you scan the coupon first and then your barcode. You do not receive a printed receipt, but it will be e-mailed in an hour (or more like several hours) to your Amazon account. Since I went grocery shopping I highly suggest not using the Amazon barcode method, but rather just shop normally and go to a checkout line to avoid any possible discrepancies that could arise. I used a shopping cart during my visit, which I guess the cart reads the items you put into the cart. Unlike other Amazon Fresh locations there is no screen on your cart to tell you the items you've placed inside and your real-time total. Also, if you decide to use the barcode shopping, I don't know how it works if you buy a couple of items and hold them in your hand as you walk out of the store. When I was finished shopping it was kind of an annoyance to not know my total and to see if my coupon went through. I had to wait several hours to find out that my coupon wasn't honored and that I put back an item, but I was still charged for it. To fix this, you have to call Amazon and have them credit your account. Another step you don't want to do after grocery shopping. There are bags for sale throughout the store for 10c each. I suggest if you bring your own bags, to avoid reusing the Amazon Fresh ones to prevent being charged for them as that is what will be assumed. I am curious to know why this location decided to use this kind of barcode shopping system as it is not convenient whatsoever to the customer. I don't think I will be back at this location to avoid any possible issues that may arise after my grocery shopping trip. read more

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It's a nice looking store and it's clean, but that's about it. Low inventory, poor selection, national brands you can find anywhere--not at all what I expected considering their relationship with Whole Foods. Their "plant-based" section was literally a couple of boxes of tofu and some sliced tofurky. It's really a disappointment that they can't do better, and that with their buying power they can't get more interesting brands and products. My main complaint is that I was lied to by the young men when returning an item. They said they accept their plastic packaging for recycling--plastic bags and plastic sheeting, like their bubble envelopes, are not recyclable in our city's blue bins. So when I came back again for a return, and brought their packaging back to recycle, another employee (who seemed more authoritative) told me they do NOT recycle. Honestly if a company like Amazon can't do their part about plastic waste, there is no hope. read more

Amazon Fresh - "Store Drop-off"... but not OUR store. The company sending plastic by the ton doesn't recycle. - Grocery Near Me - Encino, California

This store looks like everything was supplied by temu, staff is unfriendly and not helpful, and they don't accept Apple Pay in 2024... I mean it's supposed to be Amazon fresh yet nothing is fresh about this place. read more