This review comes after my 10 month Journey with restoring a 100-year old home built by my…read moregreat-great grandfather in 1926 that I acquired November 2025.
I first connected with Quality 1st Basement Systems after finding the company through a Google search and reading their positive reviews. On November 22, 2025, I requested an estimate for waterproofing and foundation repair and was introduced to Frank Pellegrini, a System Design Specialist.
At that time, I chose not to move forward. I believed the condition of my nearly 100-year-old basement was simply the result of decades of neglect. Instead, I hired a mason to repair the walls and install a thin layer of new concrete over the basement floor. Initially, everything looked great, but it wasn't long before "dirty" rings began appearing through the concrete. After further investigation, I discovered the issue was not the concrete at all. It was hydrostatic pressure, and there were visible signs of water intrusion at the cove joints as well.
Remembering my previous conversations with Frank, I reached back out in May. He came back to my property, conducted another evaluation, and unfortunately confirmed my fears that the basement was wet behind the scenes and showing clear signs of hydrostatic pressure.
At this point, I had already completed the framing for a future bathroom and laundry room and I was concerned that everything I had already invested in would need to be torn apart. Frank came out again and addressed those concerns and reassured me that whatever needed to be removed would be restored. He took the time to answer every question, explain the process in detail, and help me understand the solution and long-term value of doing the project correctly.
After many more conversations, emails, phone calls, and text messages, I decided to move forward and invest in a permanent solution. Together we designed a comprehensive waterproofing system that included Pre-Slab WaterGuard®, trench drains, a TripleSafe™ sump pump system, and the removal of the existing basement floor so that four inches of new concrete could be poured throughout to establish a solid foundation. I also decided to install an egress window with the WellDuct window drainage system, which not only brought natural light into the basement but also integrated into the waterproofing system.
Once the project began, I was at the house daily to watch the transformation. Throughout the process, I had a dedicated onsite contact, Juan, who kept me informed every step of the way and ensured I understood what was happening.
What impressed me most was the team's commitment to doing things the right way. During the final walkthrough, I was asked multiple times if I was completely satisfied with the finished product. There was one opportunity to improve the placement of a drain, and the team addressed it immediately. There were no arguments, delays, or excuses. They simply just made it right.
It has now been six weeks since the waterproofing system was installed and the basement floor was repoured, and I am happy to report that my water problem is completely gone.
While Frank was my primary contact throughout the project, I cannot emphasize enough how much of a team effort this was. From Frank's expertise and availability, including evenings and holiday weekends, to the support from Kayti and Jay, who helped coordinate follow-up activities with our town, everyone played a critical role in making this project successful.
What stood out most was the responsiveness and communication. From start to finish, it felt as though my project was being managed within its own dedicated bubble. I always knew who to call, my questions were answered quickly, and I never felt that they were disconnected internally.
Investing in foundation repair and waterproofing is a significant financial decision, and I spent months trying to convince myself there was a less expensive solution. Looking back, Frank's original assessment was correct from day one. Instead of spending money on temporary cosmetic fixes, I ultimately invested in a permanent solution that protected my home and gave me peace of mind.
If you are considering waterproofing or foundation work, I highly recommend Frank Pellegrini and the entire Quality 1st Basement Systems team. Their professionalism, expertise, communication, and commitment to customer satisfaction exceeded my expectations.
Thank you, Frank, Juan, Kayti, Jay, and the entire team for transforming my basement and giving me confidence that the problem has truly been solved.