Hello Everyone! I don't usually take time to do these reviews but I felt compelled to warn all of…read moreyou against doing business with this establishment. Last year we bought hardwood floor from them for our Kitchen--A couple of weeks ago an Appliance Repair Guy scratched our floor and I wanted to see if we could repair the floor instead of changing the whole thing--I called Carlos there and he was very nice and said our floor was discontinued but he had a couple of boxes that we could come get them--He said that since our floor was a year old the boards might not match if that was the case he would return them for us--We went to the store and they loaded the boxes in my car. The boxes were very old and not in good shape and were slightly opened on the ends of the boxes--We unloaded them and waited for the contractor--When the contractor arrived of course he pulled one board out of each box to make sure there were no stains on the Maple Wood--Once they pulled these couple boards out it was discovered that they were severely damaged and the color of these the boards in these boxes were different than what I have on my floor--I immediately texted Carlos and he texted me to bring the 2 boxes back for a full refund--I still have the text message on my phone---He was very nice and said no problem. When I arrived at the store, the employee at the Counter was extremely rude and immediately started talking down to me as if I was a student in her classroom--I nicely explained the issue and showed her the text message from Carlos and she started talking to me down again and said well I am not taking them back! I was flabbergasted! I have never seen any retailer act like this! Home Depot, Lowe's, etc would never act like this--She brought our her Manager Quinn and she told him to back her up even though she was wrong and of course, that is exactly what he did---They made no attempt to resolve this or make me feel good as a customer who put my trust in them as a customer---Didn't even offer a store credit--Just kept lecturing me how he would lose money!!! Especially after I had spent thousands of dollars with them last year! On top of it! They kept the Merchandise and made no attempt to give it back to us before we left the store!! Now, it will have to go to the Credit Card as a dispute but can you guys believe all this for a lousy $300?? How petty they were/are! I will never go back to these guys and I wanted to give all of you a heads-up!

Floor and Decor is your best friend for home remodeling. Shopping at here is a great experience -…read morefeels spacious, big selection, well organized & uncluttered, friendly staff that are eager to help. A hugely better experience compared to big box stores where it's hard to find help, aisles feel cluttered, and the process is tedious. We've been to this Burlingame location a bunch of times over the past couple years, taken and returned a bunch of samples, and purchased flooring and tile. Lots of affordable options and styles. Conveniently off 101 and efficient to shop here, which we are thankful for as remodeling is usually time-intensive.

A very knowledgeable friend recommended I contact Alfonso for assistance selecting tile and…read morecountertops for my bathroom, kitchen and entryway and I am very glad I did. I came in with the vaguest of ideas of what I liked and was looking for for my space and in my consultations with him (I needed a second consultation after a design change) Alfonso was so skilled at finding a variety of options to consider without overwhelm! The showroom is like an art gallery where you can touch the art and a sensory treat to roam through. The large attached warehouse area with a huge number of countertop materials was very impressive to behold. But again Alfonso could quickly edit it for me to a few choices. Now I am happily enjoying my epic countertops, gorgeous shower and elegant tile flooring.

I was doing a kitchen remodel and was looking was the perfect glass subway tile. I was lucky to…read morework with Imani. He has a lot of designer experience and was very helpful in picking out a style that would work well in our kitchen. He was very prompt with returning my phone calls and emails. He was beyond helpful in the whole process. I probably went through 5 different stores in search for the perfect tile and by far had the best experience with Tez Marble. I'm looking forward to working with them on future projects. Highly recommend!

I totally forgot to leave a review! I had these guys come out in December and help me replace my…read morecarpet with laminate. They were super cool Yvette and she was very helpful. They were competitive with price and didn't lack with the work. They were able to hammer all this out in 2 days. They took care of the removal as well! They really made it an easy process. I would use them again in the future for any flooring needs I have. Thank you guys!

Advice: Understand the timing of the installation. Understand. what you are responsible for and…read morewhat Luxor is responsible for and associated costs. Best to start this dialog at least a week before install is to begin.

I would strongly advise any homeowner or contractor to take their business elsewhere. My experience…read morewith Tez Marble has been a months-long nightmare of incompetence, turnover, and blatant theft of $8,500. The issues began in July 2025 when I requested a quote from a saleswoman, Beyza, for 5-7 slabs and 2,000 sq. ft. of hardwood. It took her over a month to simply respond to an inquiry, causing them to lose the flooring portion of my business immediately. Against my better judgment, I moved forward with the slab purchase through a different salesman, Julio. We purchased 5 slabs, yet Julio accidentally charged us for 7, an overcharge of roughly $8,500. What followed was a masterclass in poor customer service: The Refund Delay: Julio dragged his feet for two months on the refund, only for us to find out he no longer worked at the company. Management Failure: I escalated the issue to Sam, the manager. He promised to process the refund immediately. Sam also made additional promises of delivering the slab the following day, but failed to do so. The Current Status: It is now February 2026--seven months after the initial contact and months after the overcharge--and we still have not received our money. Tez Marble has stopped responding and has made no effort to call or explain why they are still holding onto $8,500 of our money. They have been completely radio-silent while essentially "stealing" from a customer. Beautiful stone is not worth the risk of losing thousands of dollars to a company that clearly lacks the internal infrastructure or integrity to handle basic financial transactions. Avoid at all costs!!!!!!

We recently visited Tez Marble in Burlingame as part of our bathroom and wet bar remodel projects…read more During our first visit, we actually felt optimistic. One of the owner's sons helped us, and he was friendly, knowledgeable, and generous with his time. He provided a field tile sample and told us about their other locations where we could look at remnants for the three countertops we needed fabricated. He also mentioned that if we chose to have Tez handle the fabrication, they would include the remnant at no additional charge. We followed his advice and went to the Oakland Tez Marble location. There, we found a small cracked remnant that could work for one of our counters and possibly the small wet bar countertop too. The staff member in Oakland was also initially helpful -- he had the piece moved so we could get a better look and even spent time online helping lay out designs for two of the counters. At this point, we were feeling good about our decision and excited to move forward. Unfortunately, everything fell apart after that. Both the Burlingame and Oakland stores completely ghosted us. I have sent four emails and left multiple voicemail messages for both locations requesting follow-up, asking about the status of the fabrication, and trying to schedule the final measurement before cutting. Weeks have gone by with absolutely no response from anyone. As someone who works in customer service, I am genuinely shocked by the lack of professionalism, communication, and accountability. It's disappointing and frankly baffling that a business could operate this way and expect to retain customers or maintain a positive reputation. What started as a promising experience has turned into a major frustration. I cannot recommend Tez Marble based on how they treated us once we were ready to move forward.

Great quality tile, style was exactly what I was looking for and it was a quick turn around on my…read moreorder. Would definitely recommend Bedrosians and use them again. I love that they sort through the tile so there are no broken pieces.

Very few staff members who know what they are suing. Getting a simple tile order with grout has…read moretaken multiple visits. Their com software is something the staff as challenges using it and can find you or your order.

Anna was so good! Helpful, knowledgeable and knows her…read morestuff! ordered all my kitchen cabinet doors and handles from her. we'll pick them up next week and let you know how it goes, but it was a pleasure doing business with them.

Fantastic. They were responsive and did a beautiful installation. The work was done with utmost…read moreprecision and care including extending some plywood to ensure a stable vanity top. Only downsides were they weren't able to do a miter edge on the counter (or maybe they could but didn't offer it and that's what I would have preferred) and they almost installed a sink that was too small. They emailed me last minute to say they'd do a smaller sink than I had specified and I didn't see the email until it was too late. They were about to do the small sink but fortunately I was onsite and caught the issue in time. They made it work with a proper size sink. Even with these glitches I still was satisfied and would absolutely work with them again. The price was similar to what I'd paid several years ago for a similar sized job so I would consider their overall offering to be very competitively priced.

I've been meaning to write this review for Elvira at Ro's for over a year now. We worked together…read moreto design the most beautiful kitchen and bathrooms for my home, and I truly could not be happier with how everything turned out. Elvira is flexible, design forward, endlessly creative, and so warm and kind. Working with her was an absolute joy, and she turned what could have been a stressful process into something collaborative and enjoyable. Everyone at Ro's was a dream to work with, and I genuinely looked forward to every visit. I'm deeply grateful for everything she did to make my home feel so special.

I like this place! They are super helpful and they have a pretty nice selection of stone. They also…read morehave cabinets and flooring but I was only looking for stone. The women who run this place are very helpful and will make sure you get what you need. It was worth it to me to pay a little more (not much) to get help and make sure everything was going to work out for my project. There are a couple of places in SF that are cheaper, but they were NOT helpful so I decided to go with these guys who listen to what you want, make recommendations and respect your budget.

OJ Tile and Granite installed new countertops and backsplash in our kitchen. They were very…read moreprofessional and responsive and did an amazing job. We even had a tight deadline they were able to meet with some unexpected challenges presented. We would definitely recommend this company. Communication was also very good.

OJ Tile and Granite fabricated and installed 4 countertops, a bathroom wall slab, and multiple…read morewindow sills at our San Francisco home. Exceptional craftsmanship at a fair, competitive price. Otto, Kathy and then entire team were professional, friendly and a pleasure to work with. Highly recommended for Bay Area / San Francisco projects.

My experience with the floor store was awful. We had such a terrible time communicating with them…read more They gave us the run-around and it was impossible to move forward with our project. They're WAY overpriced. We worked with them to try to get the project started for three weeks then gave up. They wanted 100% of our money before the project even began. We ended up going through Whole Wood in San Carlos for our hardwood and we worked with Rolando Lopez at Pure Wood Flooring to complete the project. They were amazing! No joke, we got more done in one day with them than three weeks with the Floor Store. Stay far away from the Floor Store unless you want overpriced material and slow, ineffective communication.

Had a good experience with The Floor Store. My new floor was installed properly by experienced,…read morehygienic, and professional people. Floor Store installers were prompt, on time and respectful of my time. None of their employees smoked on my property, which was gratefully appreciated. Trim was cut well and installed correctly. Trim was correctly installed even in difficult areas in the kitchen. My floor looks good.

We found Elvin via Yelp when we were looking to install a countertop and backsplash in a bar nook…read more Elvin was very responsive, and got back to us immediately with both pictures of remnants he had as well as pricing. He had a good number of remnants, everything from marble to quartz to porcelain and more. Pricing was competitive with other quotes we received. He was flexible when scheduling a time to go by his shop to pick a remnant. He was able to squeeze in our job, came by our house to measure just a few days later (even adjusting the cabinet base slightly to make it more square to the wall), then two days later came to install the piece. His work was beautiful, and he was great to work with. He takes great pride in his craft and ensuring his customers are happy. We will definitely use him again for any future countertop needs!

Elvin and his team are so wonderful! Elvin is a true professional: communicates clearly, has…read moreincredible attention to detail, and incredibly responsive. Incredibly impressive turnaround timelines and I credit that to this team's professionalism. His value and expertise are unmatched. Would highly recommend!