Given the turnover of their technicians, the quality of the service varies greatly and unfortunately generally is poor. The quality of the glue varied by the technician so sometimes they stayed on and other times they fell off well before my next appointment. I also noticed some of the natural lashes were breaking. I filled out a Membership Freeze Request Form to stop my membership for three months in order to allow my natural lashes to grow back; however, I learned later they continued to charge me. I asked them to reassess these charges given my contract with them, but they chose not to reimburse me. Perfect example of not seeing the forest through the trees (short term charges versus long-term client). I'm ready for new lashes and it won't be with Amazing Lash Studio. read more

I've been going to this place for awhile now and I have to say that getting my lashes done has been flippin' LIFE. CHANGING. I feel so fancy! But honestly, I cannot say enough good about having these beauties put on AND how incredible the staff is! From the gals up holding down the fort up front to the lash ladies themselves, the place absolutely kills it! I've liked everyone that's done my lashes (Jessica, Janna, Jordan) but my all time fave is my girl, Carla! That girl has me cracking up every time! We talk about anything and everything while she fixes me up; I legit look forward to our conversations every appointment! Not only that, I get constant compliments on my lashes...gay men go crazy for them (which totally means I've made it, right?!) I highly recommend this place to anyone wanting to add a little oomph to their look while wanting some good, chill pampering! Amazing Lash Studio crew, thank you for helping me feel fancy and more put together! Thank you for not judging me every time I've cried my lashes off, either, haha! Carla, you are the greatest ever! I love ya, lady! read more

I have been getting my lashes done by Amazing Lash Studio in Florida & paid for a membership for years. I recently moved to AZ so I transferred my services to the studio closest to my house. I got my lashes done and 20 minutes after I left the salon I got a phone call from the RUDEST, most disgusting person from the salon. He demanded that I come back and pay for my lashes (mind you I have a membership and my debit account is billed monthly). I'm not sure if this was his first day but I tried to explain to him that I have a MEMBERSHIP therefore I don't have to pay immediately at that time. He then went to THREATEN to call the cops for theft of services!! I was completely shocked and upset that this 'salon front desk staff' would accuse me of stealing, and then threaten me. I immediately called my home salon in Florida (who again are wonderful) and they said they would call this 'guy' and explain the terms of the membership program, which he obviously wasn't aware of, and it's not my responsibility to teach him! I refuse to be addressed and treated this way by ANYONE. Membership CANCELLED. read more

UPDATE ON THE BELOW REVIEW) I did talk to the manager and after me having to help her understand the math that one of the workers did wrong she finally admitted they overcharged me. They only overcharged me by about six dollars but the fact that I had to call in point that out and then talk to her for a while before she caught on or admitted it it's just not OK. Then the only way to refund me the overcharge was me having to drive all the way down there and have them put it on my card which was incredibly inconvenient for me since I don't live anywhere near there. She then said she would call me back after trying to find a solution to get me my refund and it has been a few months and I haven't heard back at all. Crickets. If the amount was more substantial you can but I would be calling them but I'm too exhausted to deal with this anymore. If I were you I wouldn't trust this company since they obviously don't know how to ring things up and if they do it incorrectly they apparently do not fix it for you. Whoa worst customer service ever. I called to ask how many credits I had left and the person who answered couldn't tell me as it wasn't my home studio. I don't know which one I went to first so I don't know which is my home one. I was annoyed that she couldn't tell me but I wasn't being mean or rude, yet I wasn't faking being happy either. The receptionist hung up on me and when I called right back she said she did it because "she could tell I was upset with her and assumed I was done with the conversation". Then she refused to tell me her name and when I asked for a manager she just said "she's not in right now". No offer to leave a message or say when she might be in... when I called her out on that she started telling me all the things I had done wrong in the conversation!!!! Like what is going on here I'm the customer who was disappointed yet now she's telling ME all the things I did wrong!! Unbelievable!! I could not get her to tell me her name and she kept saying "it doesn't matter". I'm not here to get anyone fired but dang that girl needs major training and to be held accountable for how she feels she can treat customers. Not ok. read more

Love all the appointment availability and reliable service! Front desk was super helpful and the location is great!

I recently got the new 6D lashes and wanted to wait a few weeks before giving my review of this new and pretty awesome product. Before going for the volume lashes I cut my lash teeth on the Lash Studio "Gorgeous" style lashes. For those who are new to lashes, I strongly recommend starting out with individual lashes before going to volumes. My lash artist, Jordan, is great. She gave me all of the info i needed to get started in the lash extension world and consulted with me on the volumes, taking into account my eye shape and natural lashes. She encouraged me to wait until the new volumes came out before going for volume lashes and that was the best advice. The best things in life are worth waiting for and the new Amazing Lash Studio 6D lashes can be included in that list. The 6D lashes are high volume without the weight. They look natural and feel amazing. I couldn't be more pleased. If you're looking for a great lash place, look no further than Amazing Lash Studio and if you're headed to Desert Ridge, ask for Jordan, she's amazing! (So are all the other great stylists too...you really can't go wrong). read more

I love this studio!! Especially Jessica! The staff is always friendly, the studio is always clean, and my lashes always look amazing. I do the membership and it makes life very easy. Their new online booking system is very convenient as well! I recommend Amazing Lash and Jess to everyone I know! Highly recommend!!!!! Ask for Jess. read more

Last month I got an amazing fill with Dana! She was so sweet and my lashes looked better than ever! The studio is beautiful and is very clean and elegant. The front desk was more than accommodating and very very kind. I have been to this studio 5 times before and I will continue to come back every couple of weeks! I have recommended this studio to all of my friends! read more

Daniel was my lash stylist today and he did such a great job! I went in for my fill and he did exactly what I asked. I wanted fuller lashes with a touch of drama and he executed! My lash fill appointment was 1 hour long and Daniel was quick and concise! He's also super friendly and professional. I will be booking my future appointments with him! Thanks Daniel! read more

Not the friendliest staff at all and all about productivity versus the customer. Very rude people. It was noisy. The music in the room was loud and distracting. The tech didn't take time out to explain what she was doing. The end results looks ok but didn't look like a paid for professional services. I'm not the type who complains but I have to be honest. I would not recommend this location. read more

DO NOT USE THIS STUDIO!! This place is terrible. The tech I used was so unprofessional I honestly believe she purposely put glue in my eye . She caused temporary blindness to my eye . She's completely incompetent. I will never in my life use another amazing lash studio . Seriously waste of time . Now I'm sitting here with one eye that has lashes and one that doesn't. read more

Well I thought I would be thrilled with my eye lashes but I was very underwhelmed. I felt like a number, they pushed the monthly membership on me so much I was so irritated. The eyelash girl who did my eyelashes glued the a couple of lashes to my lower eyelid and was very painful to get it unglued. Additionally, I walked in expecting to pay $89 for my first set as a new client but what they don't tell you is that unless you pick the very basic and natural look which is what the $89 cost is, you can walk out having to pay $150. The eyelash tech told me that it would cost an additional $10 if I wanted the 3D look so I agreed to Pay the $10 more but when I checked out I was being charged $149 so I was not happy. The owner and/or manager reluctantly agreed to only charge me $89 due to the miscommunication but it was as if she was doing me a favor. I don't care if I have pay $200 as long as the professionalism, customer service, and beautiful eyelashes are provided without pain. So disappointing! I am going to get my eyelashes fixed as they do not feel comfortable but I will be going to a different salon. read more

This place has been an absolute disaster to be a member of. My first appointment , the lady would not stop cussing , she was talking bad about her place of work the entire time, and was very unpleasant. Every time I have had to have someone new . I had a fan dropped on my eye because she was too busy on her phone . I have had 2 trips that have ended up in me leaving without a refill, one of them they removed my lashes and made me schedule another appointment to get a FULL SET; which I had to pay for . All of my friends that get their lashes done are paying half of what I am and are much happier than me with Amazing Lash Studio. read more

About a week ago, I wrote a review about my first visit and was contacted by the owner. He wanted to make things right and that is what was done. I was very pleased with my second visit and my lashes look long and full, exactly how I wanted! read more

I really like this location!!! I went to a different location and got pink eye! The ladies here make sure to really sanitize and take care of you! Whitley is amazing! She's super thorough and I don't know what she does but the lashes stay on soooooo good. I'm sure all the ladies are great but if can, book with Whitley! read more

Jordan is an amazing stylist. I have been to Desert Ridge Amazing Lash 10+ times for full sets and refills, and have not been disappointed. The front desk staff is always pleasant and accommodating. The office is always clean as well (even the restroom, and I am pretty picky about using public restrooms.) I would strongly recommend Amazing Lash Studio for Lash extensions. read more

I think that this Amazing Lash Studio goes above and beyond with customer service. I love Kathleen, who always amazes me with the work she does on my eyelashes, and is also such a sweet person. I am also always so impressed by Aubrey and Corrie who work at the front desk. They are the best...so welcoming, accommodating, and kind. I would highly recommend this place to anyone. Thank you, Kathleen, Aubrey, and Corrie! I appreciate all that you do. read more

Don't choose this location please. Lashes don't stay on! Went because of the problem and had to wait 35 minutes. Cancelled contract. Gave this a good try - but I can spend my money on something better and a staff that is not late and cares. Sorry lash studio.... a good customer gone. read more

Lora at Amazing Lash studio at desert ridge has been so nice and helpful, I love my lashes but it has been a challenge for me so her patience with me has been so great...thank you for all your help, I would highly recommend her gentle touch!!! Brenda read more

Have a good experience with Laura today. She made every effort to take care of me. I also love the location. It is close to the Costco where I can send my husband I am getting my English is poor. read more

Before coming to Amazing Lash Studio, I went to beautifeye. I tried this place out since it was near my home, and I needed a new place to go to (as beautifeye changed their prices and switched to a required monthly payment). I came in and asked to make an appointment for a fill, but they told me I had to completely remove my existing lashes- which I said would be fine. I filled out my paper work and they booked me for the following day in the morning. When I showed up to my appointment, the women doing my lashes told me that I didn't need a full set (which is 80$) , and she could just do a normal fill. I told her that the lady at the front desk told me I needed to remove them, but she insisted it would be fine to just do a fill instead. I said okay. Throughout my entire appointment, she never asked if I was comfortable, what's lashes I was looking for, if I needed anything, etc. I was disappointed by this because every other studio I have been to has been extremely accommodating and personable, while this woman did not say a single word after insisting on doing a fill instead. The woman doing my lashes rested her hand all over my face throughout the appointment, which I understand but she was putting so much pressure on my face which did not feel good. I could also smell whatever she had eaten for breakfast, which is gross. She also pulled out some of my real lashes, which hurt and was extremely uncomfortable. Her tweezers got caught a few times between my lashes as well which also hurt. When I was finished, my lashes looked okay. There were still many blank spots and they didn't look very nice or full. Definitely not what I was expecting. I went up to pay, and they still charged me 80$ (the price of a first time full set). This was, in my opinion, unbelievable to change someone 80$ for a one week fill. I will not be going back and would definitely not recommend this place to anyone. I am not one to leave bad reviews- but I have been to a few lash studios and this was by far the one that had the worst lashes and worst customer service. read more

Love love love my lashes!!This studio is the best. I recommend them to all my friends and family. AND I can't begin to say how much I like the mascara they offer as well. It is extremely lightweight and it doesn't flake off. Can't wait for my next appointment!!! read more

I had high hopes for this place because I was referred here by someone I trust. It's a relatively new location, so maybe the employees are new too, I'm not sure. I was needing a quick fill on my lashes because I have an interview Monday and my regular girl (who does not work at ALS) did not have openings. My stylist decided that I needed a full set instead of a fill and I figured she would suggest that because I had lost quite a few extension on my right eye. That's when everything went down hill. I could go on with all the details, but I'll keep this short and just say that I left there with my lashes looking a lot worse than when I arrived. Unfortunately there is NO fixing it because she removed so many of my natural lashed when she took off the old set. SO bummed I could cry! read more

I've been doing lash extensions for 4 months now. I've done this location and the one in Colorado. Laura here is AMAZING and so kind and sweet and gentle. She did an amazing job on my eyelashes. I had Carly a few times and saw no difference when getting my lashes done. I made 30 min touch ups with Carly and in the middle of my session she said she changed it to an hour without my permission and no heads up. I asked for a 30 min only and she stated she could only do one eye for that amount. She wasn't very professional and would not recommend her. I will only go to Laura and no one else! She was amazing! read more

This place does not know what it is doing... There volume lash fill is anything but a fill... The product is pathetic. I now have to go and get them removed and get a new set elsewhere. Stay away from this place. read more

My 16-year-old daughter made an independent decision to get eye lash extensions with her own hard-earned money. She went into the Amazing Lash Studio without me and asked about their service and prices - then made an appointment but required me to attend since she's a minor (understandable). However, I discussed the prices with my daughter and discovered they were going to charge her $150.00 for her first session (their web site states $79.99 without any "exceptions" listed). Obviously, I asked why so much and she said, "The ladies at Amazing Lash said since my appointment was after 5:00 pm, I needed to see the 'master stylist' and pay extra for her." Really, an extra $40.00? Well, I called another location and asked for a late appointment and low and behold, NO ADDITIONAL costs??? Hmm, my instincts tell me the Desert Ridge location staff saw a young, teenage girl walk into their studio without an adult, assumed she had money (my daughter dresses very well and takes extremely good care of herself) and thought they'd swindle this kid out of extra cash! Well, not today! Go rip off someone else's kid and when you do, make sure they don't have a mom who has two degrees in business management - your 'extra' fee is not necessary! read more

I had a totally wonderful experience! The staff were all so generous and made me feel very comfortable, and my lashes look stunning!!! They called me 2 days prior to verify my appointment, and upon walking in the staff was very welcoming. They thoroughly explained the process to me and helped me choose what style I wanted and would best fit me. Very clean and welcoming atmosphere. I have gotten my lashes done two times before and this was by far the most professional setting I have been to. The stylists make you comfortable and you are given a blanket and pillow to make yourself even more comfortable during the process ( and I actually took a little nap because of how comfy I was )!!!! They did an amazing job, and will definitely be visiting again Soon! read more

Rude. This location makes up their own "rules"/policies. I have been a member for two years and visited multiple locations, and this one in particular is different (not in a good way). Also, literally laugh in your face when you question it out of simple curiosity. I will never return to this location at Desert Ridge (which is an absolute nightmare to drive in or out of)! So after this unprofessional behavior and skeptical ways, I will definitely go a few more miles to another nearby location! read more

Please do not see JORDAN if you want to get your eyelashes done at this location. I love the classic look, which is a one to one ratio (One eyelash extension to one eyelash) I have been seeing Jordan for several months and a lot of my eyelashes were going different directions and the extensions were grown out way past my lash line with multiple lash extensions stuck to one another ! I went to another location to get a mini fill and she informed me that a lot of my extensions were clumped together (also saved the eyelashes to show me proof) and informed me that I should start using an eyelash grower because my natural lashes seem to be thinning out and need a lot of work! She also informed me that this should have never happen, because they are required to replaced the eyelash extensions that have grown out too much! This is pure laziness, I am very disappointed in the quality of service from supposedly a "MASTER STYLIST" that I paid EXTRA for ! read more

I had a great experience at Amazing Lash Studio. The staff was very knowledgable and everything went seamlessly from booking to the time I walked out with my amazing lash extensions! I've gotten so many compliments on my lashes! I'm hooked! read more

Everybody was really nice and professional however when my lashes were finished it hardly looked like anything was added to my natural lashes. I thought maybe I just had to adjust it to them so I went home and later on callback to explain that it really didn't look like anything was at at the front desk try to say that it was because of my natural lashes they couldn't add anymore. The ones that they did add we're very stiff and felt like plastic they are not the mink lashes. It cost me $100 when I could have done a better job myself. Not worth the expense read more

I LOVE this place!!! Jordan is by far the best when it comes to doing my lashes. She is very sweet and always tries to have conversation which I think is great. Whenever I leave the studio, I am in love with my lashes. Jordan knows exactly how I like them (long, full, thick). The customer service at the front desk is great! The girls are very welcoming and sweet. Whenever I call to make my next appointment, it is always easy and fast. I'm happy I have a membership here! read more

The front desk staff super friendly and welcoming. They answered all the questions I had about eyelash extensions since it was my first time. I saw Dana and got the 6D lashes. There dramatic and make me look like I have way more lashes than I actually have. It has been 3 weeks since my first time in and my lashes still look awesome but it's probably time for me to book for my fill now. I got one of the kits to take care of my lashes and I think that's why they have lasted so long. Since I signed up for the membership that same day there were benefits they gave me and they even told me about a rewards program they have going on where you can get a free refill after so many visits! Overall, great environment​. read more

Was really nervous to get my first pair of lashes but what a great experience! Very knowledgeable and friendly staff. Very clean as well. I am officially addicted and highly recommend this studio. The girls at the front are extremely friendly and customer service driven which makes for a relaxing experience. The technicians are equally amazing. Five stars for me read more

My lashes are always perfect! Everyone here is fantastic and the studio atmosphere is always fun. I love this location!

Love this place! They do an awesome job and get you in and out fast! Would highly recommend. All the girls I've had are amazing but I particularly love Whitley, she works fast and does a great job...my lashes last for weeks! read more

Janna is the best! Be patient to get into her!!! She is always accommodating and my lashes are amazing every time! Compliments daily!

I love my getting my lashes here. They are very reasonably priced compared to the industry. Miko always does a fabulous job! The staff is always really flexible and accommodating. Plan to continue my membership for a long time! :-) read more

I have been to this location about 3 times now and every time the front desk has been super nice and greet me by name! The last time I came I had Daniel and he helped with taking my lashes off so I could come back and get a new set! Told me how my lashes are and that they are healthy and ready to be glammed up again for my birthday! I have a membership and it's completely worth it! Come check them out! read more

Went to this studio back in November because my regular girl was booked and needed to get my lashes done before leaving To go out of town. BIGGEST MISTAKE EVER. They make you choose from a sheet of paper what type of lashes you want and when the girl took me back, she insisted that I do the classics, probably because she couldn't do the other styles. The entire time she decided to talk about politics and it made me super uncomfortable. There are some things that should be left unsaid and she clearly had no common sense. When we finished, my lashes felt like they were a hard cheap plastic. My eyes were red and irritated and she showed me and I almost started to cry. After getting my lashes done professionally since April and now seeing this bullshit that was put on my eyes was horrific. I've never been so mortified. I just wanted to get out of the store asap. The lash tech tried to get me to buy mascara, which should never be put on your lashes, ever. And she continued to insist. The ladies up front even noticed it. When she walked away I politely told the front lady I wasn't going to be buying that. They looked at my lashes too with horror. I sent pictures to my regular lash tech and she told me to get them removed asap. I called the next day and sent the manager pictures of my lashes which she took hours to get back to me and insisted that I come back in to get them fixed. I told her that I didn't want anyone there touching my eyes ever again and that I was getting them removed. I had to go to a different amazing lash where they charged me $40 to remove the lashes. Which was also incredibly wrong considering it was less than 24 hours. I was refunded my $80 for my full set but still don't want anyone else to ever go through what I did. read more

Amazing Lash Studio - Absolutely awful lash work. - Eyelash Service Near Me - Phoenix, Arizona

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