So..... I really tried to like this place. At first, they have a lot of options and a membership with other services to offer other then just eyelash extensions. The first time I came in they asked if I wanted to join the membership, I declined but considered joining at one point but every-time I came in there was always an issue. I'm not a fan of their scheduling because they leave no time in between sessions for alterations. What I did like about them was they were very fast and I was out within 30 min but I feel that may also be a downfall now that I have gone over 8 times, i notice my lashes do not last more then a week before they are start slowly falling out. I schedule refills and then come refill time, My eyelashes are pretty much gone to where I feel like I need a full set , but because I didn't tell them that at the time of booking the refill, (like I knew your lashes were gonna fall out so soon) they won't accommodate that and make me come back and schedule another appointment. Time management is not the best there. This is the only place I have been to that my lashes don't last at least a month before I need to refill. Also not a fan of prices. They charge you for the initial Lash instillation and then they charge you for the style of lash you want and then they also charge you a master stylist fee on top of that. I feel like I walk out spending $350 on lashes which I've never done before. Even with the membership I just don't feel like it's worth it so I'm glad I never signed up. I thought that maybe it was just the location that I was going to. Amazing lash studio is a chain so they have multiple locations. I went to the midtown location and got a "master stylist" and she gave me a full set of eyelash extensions, and I kid you not. The next day they fell all out. I have been getting my lashes done for the last five years, so I know how to properly take care of them. When I called to tell them what had happened, they blamed me and said, are you sure you didn't do this yourself?. Yeah because I wanted to spend my day coming back to redo my lashes. Because I have nothing better to do with my life on a Saturday before a big event which was the reason I went the day before. read more

Recently signed up for a membership here after debating going for awhile. It doesn't force you into a contract. I would recommend making sure to know if you book with a master stylist or not ahead of time. There is an up charge. I was annoyed that the system online didn't tell me when I first went. I signed up for the twice a month refill membership since I know I'm not the type to want my lashes looking week. It's so great to just be able to wake up and go for the most part. The lash techs have all but one been nice so far. They do a great job. read more

I was in need of getting my lashes done as it had been over a year. I looked up the studio and was able to schedule online. I chose any employee and was scheduled with Mindy. My appt was schedule for Friday mid-morning and upon arrival there were 2 people at the front desk. I was greeted and checked in, then was told there was a switch with the person I would be scheduled with. I ended up being serviced by Bryce and she was amazing! I had multiple questions and she was very knowledgeable. I will say that there isn't much explaining of the pricing so once back I did have to go back to the front because I signed up for the first timer special, but then once back found out what I wanted would be an additional price. I also wasn't informed that Bryce was a master tech and there's no way of knowing with the drop down on the website. Master tech's are an additional fee so I would definitely review pricing first and confirm tech beforehand. They did tell me they would waive the additional fee since I would think because 1. I didn't choose the person, and again there's no way of knowing from the drop-down on the site who's a master or not. I did go ahead and sign up for the monthly service and enjoyed Bryce so much that I will pay the extra $10 to continue seeing her. read more

I should have read the reviews before visiting this location. I've been to other Amazing Lash Studios without issues, but this one has been disappointing. I wasn't thrilled with my lashes, but it wasn't worth a negative review at the time. Now, since I'll be out of town for months, I can't cancel my membership and am stuck paying for a service I can't use. The manager claims nothing can be done, and requiring an in-person form to cancel is outdated. This problem seems unique to this location, as I've had better experiences elsewhere. read more

This is my 2nd set by DAO and I love them. The facility is clean and everyone is masked. When entering, you wash your lashes w/the lash wash and wait in the back are until your lash technician is ready. With your initial visit, they talk you through the various options. Being that I'm not a pro on lashes, but certainly know what I like, aesthetically, I'm pleased. They are concerned about overall service and experience and urge you to write a review. I hope I am the lucky winner of a free refill!!! read more

Amazing Lash Studio - Sawyer Heights - Checked in - Eyelash Service Near Me - Houston, Texas

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I love love my Lashes. I go to the Champions Village Location on 1960. Sherrell is my Lash Specialist and did an AMAZING JOB on my lashes. I highly recommend her. Blessings read more

I've been a member for over 5 years now and have frequented many salons all over Texas. This is by far the worst operated one I've seen, I cancelled my membership here after they refused to freeze my membership without having me come in to fill out paperwork. I was out of the country for business and was charged 2 months before I could make it back to Texas to cancel. The receptionist told me I would have to do it when I got back 2 MONTHS LATER. Unreal. I've had memberships at other franchises and no one has ever required me to cancel in person. I finally took my membership to another location that is a lot easier to work with but my lash tech was still at this location so I still have to go here for services. Honestly, if Bryce wasn't at this location they'd never see a dollar from me again. Fast forward a year, I've been seeing Bryce, I had an appointment and got a text asking me to change my appointment. Atleast once every 2-3 visits they do this to me, will text me a day or so before to move my appointment time. I usually say yes because I know I'm accommodating Bryce, not the salon, but this time moving up my appointment gave me a tight window to get from my previous responsibility to my new appointment time but I think I could do it so I tried. It appears I'm going to be about 15 mins late so I call the salon to have them ask Bryce if she can still fit me in. Mind you, I've now moved my whole morning around to accommodate them, and the receptionist is so so rude and tells me no and not only that but they're now going to charge me. I ask to talk to the manager but she's never there and she never returns calls. Moral of the story is, this place has unethical business practices and don't ever scratch their back because the first time you ask them for something they'll charge you and be rude. I hate that I have to go find a new lash tech but it's just not worth the headache this place has given me the last 2 years. read more

Communication: A Price: A or F- Cleanliness: A+ or F- *see note below* Technician: A or F *see note below* Quality of product: A or F *see note below* It's been awhile since I've had last extensions but I know what the process is and results should be. This was my first time to this studio because the lashes were a gift. They were great at communicating, the studio looked very clean and everyone was following proper Covid-19 procedure. I left feeling very pleased with the work my technician did. *NOTE: I'm unsure if it was the product quality or the technique or cleanliness but I woke up the next morning with a red eye that feels very bruised. I've never had this before. I will not be going back for this reason. And if it doesn't clear up in another 24 hours I'll have the expense of a doctor's appointment and medicines. read more

Amazing Lash Studio - Sawyer Heights - Eyelash Service Near Me - Houston, Texas

Excellent Customer Service: I just moved here and needed a new studio. My first service here did not go well. The stylist did not do a good job and most of my lashes fell off within the first few days. HOWEVER, the front desk staff and management were AMAZING about getting it corrected. They offered for me to come in with a new stylist, Jenny. Jenny provided an entirely different experience and result than I received the first time. She was much more professional as well. I will return due to the wonderful customer service and experience with Jenny. If you are new, make sure you say something if your lashes don't come out as desired. They also should not fall out within a week. read more

Amazing Lash Studio - Sawyer Heights - 6D 13's in style Gorgeous with Jenny - Eyelash Service Near Me - Houston, Texas

If I could give a, "Zero" rating I would. These people are so inexperienced. It's like walking into a group of young girls that played in their mommy's makeup and have found their dream job. I called the manager, Shay for resolution and was talked down to and told me everything was my fault. I paid $79.99 for these and after The lady whose name began with a Z was checking me out said, " That was a $20.00 tip, right?" I was caught by surprise and could only agree. Buyer Beware. Avoid this salon at all cost. read more

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I avoided getting lashes for a year and I'm ecstatic to have them back! JoAnn always takes great care of me. I hate to wear makeup. With these lashes, I feel "ready" when I wake up. Having lashes saves me so much time in the morning and I always get compliments on how great they look. read more

Amazing Lash Studio - Sawyer Heights - My gorgeous lashes. - Eyelash Service Near Me - Houston, Texas

This place is trash. They won't let you cancel your membership unless you come in in person. A manager is never there to speak to and the customer service is less than a 1 star. Stay far day away from this place. I live two hours away and can't cancel my membership unless I drive all the way there. How awful. BEWARE OF THIS TERRIBLY RUN SPOT!!!!! read more

Stay away from this location and this chain. Their policies are only in place to protect the business and the obvious philosophy in the studio is that the customer is never right. I have been going here for three months and for over two I was pleased. When my technician, Dao was not available I was put with someone else. I was given a fill on Friday and by Saturday morning half of the lashes had fallen out! When I called on Monday morning, they said I could come in and they would fix it for free. However, I was put with someone else, and only given 30 minutes, which was not long enough to repair the damage. It is now one day later and half of my lashes have fallen out again. I have decided to quit my membership, but true to form, they require you to drive to their location to sign a release. Your time is not valuable at all to them. Customer service is not there. read more

My membership started out great but for the past several months service has diminished so badly that I've canceled my membership. Recently my lashes fell out within days of a full set. It's the holidays so I was traveling and because I was unable to get back in within two days, they were charging the price of a refill by day 3. When I went in for service the stylist said she would not have enough time to do a refill because it looked like I needed a full set. Yes, of course it does, as mentioned the full set I paid for only lasted a couple days. They made me rebook another time to return. This is poor customer service and frankly abusive to customers who are paying for an outcome that we are not receiving. read more

I love this location because they have Helean who is hands down the best lash tech I have ever encountered! She always does my lashes exactly as I want them, and so incredibly fast. As long as she works there, she has a customer in me. read more

Saw Kimmy this morning for a full set (gorgeous, longest lash 12). The lady at the front desk was really kind and asked lots of questions to make sure I got what I wanted. My lashes look so good! Full and neat. I think I was there just over an hour - Kimmy was fast and professional, answering all questions and giving me tips for aftercare before I left. Thanks again, ladies - see you in December for a refill! read more

Amazing Lash Studio - Sawyer Heights - "Gorgeous" lashes - Eyelash Service Near Me - Houston, Texas

My lashes were always falling out. I avoided water, no oil on the face, no crying, no rubbing, no sweating. Basically sat in my bed for 48 hours barely blinking trying to do everything to make sure the lashes stayed. Tried this place for 4 months before finally realizing it's not worth the time and money because I needed a refill EVERY WEEK. read more

This location is great and they've always put me with a stylist I've liked based on the look I'm going for. Michael did my lashes today and he was wonderful! He was so nice and my lashes look fabulous!! I definitely recommend asking for him! read more

I regularly get my eyelashes done at this location and have never run into any issues. Master stylist kimmy does a very good job at placing my lashes exactly how i want them. this location is clean throughout and have implemented new procedures to prevent the spread of covid. i feel like it's very clean and professionally read more

Amazing Lash Studio - Sawyer Heights - Eyelash Service Near Me - Houston, Texas

Check in was easy & Mariah did an amazing job on my lashes!! First time trying volume lashes & I love them. read more

Amazing Lash Studio - Sawyer Heights - Hybrid lashes - Eyelash Service Near Me - Houston, Texas

The manager here is the rudest person I have ever had to deal with. I love Amazing Lash Studio but this location should be avoided at all cost. She purposely tried to reschedule me multiple times to try to get me to pay extra fees. Save yourself the hassle and go to the other location Update: the manager is very rude. read more

The atmosphere of the place is clean is what I can say and I LOVE it. It's furnished nice and I noticed that they do have snacks and water provided in the waiting area , however my lash tech was ready for me so no need to wait . Mindy (I believe ) was the person to do my lashes and she was super nice and she asks questions to make sure she knows EXACTLY what you want . My lashes turned out so nice and she did it super quick it took maybe about 45 mins and it was a classic set . Shes also very light handed so you won't even feel her on your face read more

Amazing Lash Studio - Sawyer Heights - Classic set - Eyelash Service Near Me - Houston, Texas

DO NOT BOOK HERE. Today is my bday and my 2nd time booking at this location. They told me I had a 10 minute grace period and I got there at exactly 10 minutes after and they said I couldn't be seen because it wasn't before the 10 minute grace period. My appointment was at 10:10 and I arrived at 10:20. Not to mention I called prior to my appointment to inform them it was my bday and I had an unexpected gift/delivery that slowed me down. They didn't care. No grace was given. They still charged me 50% of my service. I guess the location is really hurting for money if this is how they're operating. I will never book here again and I will absolutely be disputing the charge. Crazy thing is when I first came here 2 weeks ago, I was only 5 minutes late (and walking in the door) when I received a text from them reminding me of their grace period, BUT they weren't even ready for me! I had to wait 20 minutes for my appointment to start. Smh this place is definitely giving scammer vibes. read more

Update: 10/29 - Reducing my review to 3 stars the charges on my receipt were inconsistent with what i was told. The rate for a 1st time visit is $79.99, I was then charged an additional $30 for a master technician (BEFORE my service, I was told they would waive that because it was my first visit and that is all they had available), I was charged $35 for 6d lashes but then credited $17.50 because I complained about not being told about the up charge up front. So...now having reviewed the receipt, i see i was over charged $30. If you go here, please be sure to ask about all charges and confirm that what you were told is consistent with what you intended. I called and they corrected the charge. Minus one star because, less than a week later there were lashes coming off. I went in and was told that in order to have them fix it you have to come back within 3 days. Unfortunately i had been out of town so unable to come in before that. It was suggested that i do a mini fix for $49. I-Literally had a lash hanging off looking like Charlie Brown Christmas tree. Certainly not what I would expect given that I had a master stylist doing my lashes. read more

Amazing Lash Studio - Sawyer Heights - Lashes are beautiful. Thanks Kimmy - Eyelash Service Near Me - Houston, Texas

TERRIBLE CUSTOMER SERVICE! Trying to handle the membership situation but management was extremely RUDE and they could care less about my need for a resolution! I NEVER WILL RECOMMEND THEM TO A SOUL! They will not Cancel my membership nor provide contact information so that I can handle it! Terrible Never get a membership! Nor go! CANCEL MY MEMBERSHIP AND STOP THE EXCUSES! This is the STUDIO I originally went to! Stop PLAYING and deducting $69 from my ACCOUNT! Updated 14 NOVEMBER 2018 since you are STILL DEDUCTING MONEY FROM MY ACCOUNT! read more

Today I had an appointment with Victoria, one of their newer stylists. She was great!! Ive been doing my lashes on and off for years and this is the first time ever that my eyes didn't burn when I opened them- at all! That also look perfect. Highly recommend her. I havent had a bad experience here but shes my fav for sure. read more

This place is HORRIBLE!!! They cancel your appointments ALL the time. The final draw was when I was cancelled on twice and no compensation was given. In fact, I was told by the manager Shenequia that she would not give me a credit bc it wasn't there fault that the stylist cancelled. She also tried to use the excuse that she tried to call this morning to get me in at another location and because I waited so long to call her back they are full. She called at 11:07 am and I returned the call at 12:27 pm. I'm sorry that I work. It's funny how we get charged if we don't cancel in 24 hours but they cancel hours before and it's okay because they called. I always schedule my appointments when I get my refill and usually do about three weeks out. When they cancelled the first time I still had a lot of lashes so I was not very upset. They could not get me in for another week. My lashes are now very thin and they are cancelling again! I explained to her by the time I get in again that I'll need a full set and it wasn't fair that I was going to have to pay that when they cancelled on me twice! She had absolutely no sympathy and was extremely RUDE! This isn't my first poor experience with them but this was the final draw. If you go here beware!!! Worst customer service EVER and unfortunately it is management. I've tried to called corporate but I only got their voicemail. I will keep trying! read more

Amazing Lash Studio - Sawyer Heights - Call log - Eyelash Service Near Me - Houston, Texas

I have been coming to this locations for almost 2 years now and it's always professional and friendly. Everyone I have used has been super friendly and my lashes look so good! I leave feeling so pretty and pampered! read more

I had been going continuously for 6 months and had to stop for a while for personal reasonable. Just went back for a new full set today. Master stylist is worth the extra $. I looked around and everything else is way pricier and takes longer. I've always had a great experience and the staff is helpful and friendly. read more

Amazing Lash on Taylor was able to fit me in last minute today! I was booked with Helen. She was amazing. She did a fantastic job. My lashes look gorgeous! She was very gentle too! Thanks! read more

Absolutely terrible! Called a week after my appt saying all lashes had fallen out. The stylist Helen was stacking the lashes on application and when they would fall out it would be 3-4 false lashes attached to each eyelash. When I called, I spoke with the manager and she stated they couldn't do a correction, it would be a refill. I reminded her all lashes had fallen off and she stated that's fine to come in on Thursday for a refill. I come in at 6pm in Houston traffic and they say they are not fixing them as this is a full set. Please don't waste your time at this lash studio! Terrible service! read more

Received my first set of lashes here today in the style gorgeous, which Shawna recommended for my small eyes, she said it would open them a little more and she was totally right! She did such a great job! I totally recommend her! She takes her time to make sure the jobs done right. Everyone is super sweet as well. I definitely plan on coming here more often because I am absolutely obsessed with my lashes. read more

Amazing Lash Studio - Sawyer Heights - Eyelash Service Near Me - Houston, Texas

I been coming here since April and I love this place HEALEN is the best! She always does a great job and she's fast too . Everyone here is great I always get a call back. I really like how efficient they are about keeping everyone safe during Covid . Really recommend this place you will not be disappointed. Thank you guys ! read more

I have been a member here for over a year and I absolutely love this location. Staff is always so friendly and very professional. I am always greeted so nicely when I walk in and always walk out loving my lashes!! Joann always does an amazing job!! Highly recommend this location!!! read more

Love love love my lashes! Staff is amazing....the manager is extremely helpful & knowledgeable. I've been getting my lashes done for years with Amazing Lash & this location is by far the BEST!!! I recommend this location to everyone. If I could give them 10 stars I would! read more

Amazing Lash Studio - Sawyer Heights - Love my lashes by Healen! Great location & awesome staff!! - Eyelash Service Near Me - Houston, Texas

They have a really good process for ensuring safety and cleanliness during COVID. I've had several eyelash refills without any concern of exposure. read more

Had my lashes done today for the first time and I was pleased with my "cute" lashes. Only took about an hour so I was happy about that! Staff are very helpful in picking out lashes for you, when you are a first timer. read more

Amazing Lash Studio - Sawyer Heights - Eyelash Service Near Me - Houston, Texas

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First time here was such an amazing experience!!! I had the honor of being Lu's client, and my lashes turned out perfect!! Nicole at the front desk was so helpful and sweet! Can't wait to come back for my refill!! read more

Amazing Lash Studio - Sawyer Heights - Lashes by Lu, i love them!! I asked for a natural look. I wanted lashes that were visible, but not too dramatic. They're perfect!! - Eyelash Service Near Me - Houston, Texas

Besides the slightly below average lashes, that are only filled barely 70% of the way, this place has HORRIBLE customer service. Let's explain: While signing up for their "membership program" (i.e. license to torment you for the end of your days) on my first visit, I was rushed through the paperwork to "just sign, just sign" as my lash lady was standing there waiting for me. After possibly 3-4 times going, trying both master and normal stylists, I was not satisfied with the quality and found a new lash studio. It happens, no big deal, that should have been the end of it. Nope. I had just moved as well and called to cancel to explain I wasn't satisfied and moved to a new studio. They told me there was a $60 membership cancelation; or "one month refill", uh, no that was never explained to me while signing up, and I'm not paying for a refill that I will not use or agree to. They said it was in the paperwork; you mean the paperwork you jostled me through to signsignsignsign so I wouldn't put you behind? Oh, right. Not happening. So after asking to speak with the manager "we do not have a manager at this location" (uh, what?) then told they didn't have the phone number for the owner (again, what?) I was pretty peeved and the girl finally relented and said she would cancel it and waive the fee. Ok, great. Bye. Ugh. THAT should be the end of it. NOPE. The horror was just beginning. I keep getting charged. Every MONTH. I call, I complain, I explain, I am promised that THIS TIME, they will cancel it, and take my credit card OFF file. I file a dispute with my bank, charges are reversed, I am given a refund, THAT should be the end of it. NOPE. I was charged AGAIN. Is there NO STOPPING LASH STUDIO?! I am convinced now it is run by evil robots, plotting to take over the planet. How can I explain this further?! How can I get them to leave me alone?! It's going on 3 months, the evil that which is lash studio persists. I once AGAIN, dispute the changes, now CANCEL my card, and cry to my therapist about the trauma associated with being stalked by this entity. When the terminator comes back, he will have been sent by this company. I live in fear. Let this be a warning to all. read more

Lu was amazing! i came in for a model appointment and I Absolutely loved my lashes!! they felt so natural and light (exactly what i wanted). I couldn't be happier with the outcome! Will definitely be coming back soon read more

Amazing Lash Studio - Sawyer Heights - Eyelash Service Near Me - Houston, Texas

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