Our father had been a resident at The Sheridan in Park Ridge for over a year. It was not easy for…read moreour family to decide that an Assisted Living facility was the right place to meet his needs. Choosing The Sheridan was our BEST decision. We had toured many other facilities, always leaving feeling depressed. Then we visited The Sheridan. What a difference! The environment was so beautiful, as if you were walking into a high class hotel. Our father wanted to live at home, but he was so impressed when we brought him there. We were welcomed so warmly by the administrative staff. And when he saw his apartment, he said, this is all mine? Our CNA's and nurses not only took excellent physical care of him, but treated him so lovingly. Our needs and concerns were always taken seriously and met instantly. Our family and Dad developed such a close bond with them. Each person who works there, in every capacity, is so dedicated to giving the best compassionate care to each resident. They go out of their way to make everyone feel special. It is always difficult to watch your loved one decline, and our hearts are broken to lose our precious father and husband. But, we will forever be grateful that the remainder of his life was spent at The Sheridan. With gratitude!

Good looking facility however awful place. The give you a great…read moresales pitch but is all a LIE. MY WIFE MISSED MEALS with no caring from the staff. When is advised the staff they ALL stated it was wise decision on my part to take her back home. She was ignored much of the time very little help. they claimed they were fully staffed .. ANOTHER LIE.One time 3 of the staff walked by the room and my wife asked for help and they said they would be back soon never came back.. care quality extremely poor. they claim i owe them over $4000 as they claim i took her out early but they will pro rate and return pro rated portion.DO NOT BELIEVE. I AM CONSIDERING WILL CONTACT LAWYER. FRANK IANTORNO. WIFE LINDA

Awful how they treated my grandmother, she was neglected and taking advantage of, the minute you…read moreleave a loved one alone with these people they are at risk. She had items stolen from her and she was pressured into signing over money to employees which is another story. Stay away from this place.

Terrible! Management is indifferent if not hostile. Do NOT put your loved one in this facility's…read moreMemory Care. They heard the residents like cattle into a common area and except for a few activities, let them sit alone and mostly unattended while the staff stare are their phones or talk among themselves. The food in memory care is bad and not nutritionally balanced. For example, they will bring a meal without ANY carbs, often neglecting to provide plastic eating utensils, a drink or napkins. If you're not there for every meal, you have no idea if your loved one is eating or not. If you speak to management, they will promise to do something, but they never seem able to resolve even the simplest of issues. Moreover, they NEVER follow up with status, no matter how many times you report the same issue. Management is generally unprofessional and pathetic! They don't clean the rooms properly and will make excuses or blame your loved one if you complain. Overall, most of the staff are indifferent at best. Most of the staff don't know how to deal with hearing aids so they usually sit in the charger. You would think this would be easy for a retirement home, but nothing is easy there. Again, if you're not there most of the time you'll have no idea what's going on.

As a health care professional, I have been involved with many home care agencies- ComForcare…read moredelivers on all of it's promises!

From the owner: With home care services, our Park Ridge, IL office can provide personal care plans through an…read morein-home evaluation and interviews between the client, family and the ComForCare team to help determine the best plan of action for the individual based on their specific needs. ComForCare Home Care can help individuals with daily activities. Our dedicated caregivers can be available for as little as a few times per week or 24 hours a day to provide care.

They provided professional and excellent care for my mother when I needed someone fast. Jenny…read moreCastillo met with us at our house and thoroughly explained their services. The next day she had a caregiver for my mom and they got along very well. What a relief! Thanks again Jenny!

Having past experience with The Key caring for an elderly parent we called them when I unexpectedly…read moreneeded some care following surgery. An excellent decision! Nancy and Gail took the time to explain options and respond quickly to what became a changing situation. The home health aides were all pleasant, competent, and respectful. They offered assistance as needed, and made the experience of being dependent less difficult. In particular Sophie went above and beyond to help identify solutions to problems, write up a care plan, and made getting help with bathing and personal care pleasant rather than embarrassing.

Facility looks nice, but once you pass the secured entry to the rooms the scent of urine is in the…read moreair. There were multiple admin turnovers in 2023. Large turnover in permanent staff as well, as they all left after the good admin did. Program outsources for many nursing and caregiving shifts because of consistent staff vacancies. These temp staff are not well trained to the health and safety guidelines of the program or individual resident needs, and are not at all well supervised. Residents walking around with no pants on, soiled from urine or feces. Some haven't changed clothes in multiple days and smell like it. Many have visible bruises or cuts from falls and accidents bc of low supervision. Room doors are locked to keep residents out of their room during the day, and in them at night. Look at the pictures on social media- always the same small group of happy looking seniors while the facility itself houses very many more. There are a small number of really kind and caring individuals who do very good work with residents or at their role at Emerald, but they get overshadowed by those who are just collecting a paycheck- and the negative experiences that stem from that. Overall the program is not structured, staffed, supervised or equipped to provide high quality care for seniors.

Wow! All I can say. Everyone here is so kind and makes sure that everything is taken care of. From…read morethe people who are staying there, too the people who come to visit. I was so impressed by how diligent the staff is. My girlfriend's grandpa is there, he said he fell and staff recommend to get an X-ray just make sure nothing was broken. They said they would bring the X-ray machine to Emerald so they don't have to send him anywhere. Amazing! Thank you to the staff!

I had the privilege of meeting Ronki who is the founder of SNT healthcare. She's lovely so…read morecompassionate so kind. She even missed church on a Sunday to come see me. I hope I don't burn in. You know where if you want someone really kind and compassionate try this SNT healthcare service She sent me two girls that helped me around the house. They did a great job. I'm not glad I'm injured but boy what a blessing. It's a great company. Thank you so much Ronki and Tavi and Jennifer. You guys are the best.

From the owner: Our skilled nursing and companion care services are anchored in love, trust, and companionship. As…read moreclients of S&T Healthcare INC, family members can expect that their loved ones will receive the services they need. Our number one desire is to ensure our clients are comfortable and remain in peace, in the comforts of their own home. We are committed to compassion and integrity, continual education, training, loyalty, and respect.

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

IV used elder works or something very similar in another state . They really didn't help me with my…read moreneeds . I was told to call and I could possibly get a microwave, and possibly a small couch. They had both peices but for some reason I couldn't have them . sorry I don't remember the reason why. I just relocated in this state and everyone really thought this place would definitely help me. So I'm hoping what I'm reading you help with permanent housing? IV been homeless for almost 3years . I was staying at one point with my son but that just wasn't working out. But I need permanent stable housing. I'm on fixed income and I'm disabled woman 64yrs old with a small fully registered service animal.hopeing this time elder works can help me this time.

In life you never want to think that you will need a service like this, however it came time for us…read moreto find a Memory Care facility for my Mom. I asked on a Palatine Facebook page if anyone knew how to find a place and I was directed to this service. Upon getting in contact with them, they were kind and compassionate during such an awful time in our lives. They provided me with five top notch places to look into. They followed up even after we secured a place. I would highly recommend this service to anyone that needs some assistance in locating a facility like this. Thank God for a service like this.

Don't know if there would be enough room to write all of the Wonderful things that happen at this…read morecommunity day in and day out.. So many people go unorganized st this community and it is a shame because the experience starts as soon as you take that tour with Marley Amaya.. There is not one question that was not answered and the amount of Joy she makes you feel at such a difficult time is honestly top notch. Had several questions for Ernie and again the fact that everything you ask is important to them makes the experience so wonderful.. I highly recommend this community for all that the staff does day in and day out and to know you can pick up the phone and speak to Marley even on her days off makes things that Much Better .. Just want to say Marley , Ernie and the rest of the team THANK YOU FOR EVERYTHING YOU DO...

I agree with all negative reviews.No one really cares for Residents well being, It is so sad.Some…read morestaff members come to work to rest and get benefits. There is so much more ,but there is not enough space, and anyway no one care,it is business to make money.