The type of care in Physical Therapy and Occupational Therapy were fantastic. I was there 2 months…read moreand received excellent Therapy. As for care given upstairs, it sucked big time. Residents were treated poorly. When I got there from the hospital I was put in a diaper and then placed in a wheelchair where I stayed for my entire 2-month stay. When I would soil my diaper I would have to wait over 2 hours to have it changed. The night staff was terrible I once called to go to the bathroom and the black Aid told me to go in my diaper and she will change it in the morning. The day consisted of getting up in the morning getting dressed and then having breakfast. After breakfast you would go down to therapy. The therapists were fantastic. After a therapy I would go up to my room and have lunch. I could not go to the lunchroom to eat because it was horrible. You said eating with people who did not want to speak. I asked to have my meals served in my room. As for the food it was horrible unedible and disgusting. The only decent thing to eat on the menu was the pudding. I certainly would never ever recommend this facility to anybody

The black ladies at night were horrible people. You will sit in your urine filled diapers for all…read morethey care. They have jobs but don't want to work. They all need to be fired. Do you think i wanted to be there? Food tucked. MY dr would not even go there to check on me. My insurance got me there because I don't have BlueCross. Still care should have been at least up to standard. One night the black nurse just walked out when i told her i needed my diaper changed. The day people were nice. Isabella was great but she pushed the god issue where i knew she was brainwashed. There was a Ukrainian lady that was an angel. Therapy was great. 2 guys were good. Not pushy but knew how to get me going positively. My insurance sucked. Would never extend therapy. Now i lay in bed not being able to stand up without help from my son. I try so hard. It hurts. Can not lock my knees so good. I dont want to live sometimes. Needed at least 1 more week of therapy. Insurance sucks. Should not complain because i have not paid anything even with the back surgery. But i cant walk. Needed more therapy. My crappy insurance kicked me out. Never saw anyone actually from the insurance company, just word of mouth through Alden representative. I will never trust any insurance company again.​

Working with the staff and owner of this agency was always a great experience…read more They were always there for any questions or concerns that would come up. Caregiving is most rewarding for me and this agency is wonderful.

We entrusted Amanda Senior care to coordinate home care needs for our…read more mom. She is a fairly active 98 year old with some physical challenges with her daily activities. Amanda Senior Care provided our mom with consistently reliable, kind, and very professional in home care providers. This was during the pandemic ; their safety protocols with their staff and management of moms care was excellent. Our mom has high standards for who she allows to be part of her care team in her home. The two care givers Amanda's provided her with were "5 star", kind, patient and very attentive. (There was never a NO Show day or cancellation by one of the care givers, which we have experienced from other care services.). The care aides assisted with morning dressing, bathing, meal prep, PT exercises and really anything else to get mom's day off to a cheerful and positive start. I would say the admin. of the business exceeded our expectations , the in-home care aides they provided for mom were exemplary and we intend to continue to use their services .

My mom has been a resident for over a year till she transitioned. For the most part the staff was…read morevery attentive and well meaning considering their work load and amount of care their residences required. The facility was always kept very clean and they changed the bedding often and provided cleaning services for my moms clothes. So appreciated their care in taking extra steps to make sure my mom was well dressed, bathed and groomed. These extra steps helped mom greatly in making her feel better at the same time facing loss of physical strength. What I want to acknowledge the most was the amazing support they gave the family during the final weeks. They kept us informed of her progress, coordinated with Hospice and took what ever steps possible to keep her comfortable and feeling safe. The Five Stars is given to their entire organization for the support and care they provided our mom and family.....Thank you..

Did not discharge my father after insurance refused to pay. Even so I told them that private pay is…read moreout of question. Didn't request signatures for private pay either- they knew we would not sign. Sent us a bill for thousands of $$ and filed a lawsuit. He kept asking the doctor when he is going to be discharged, and was told not to worry about it. Had to settle with them to avoid dragging my 90 year old father through court - i guess this is what they counted on. Never had this experience with any other facility , so be careful!!!

This is a very caring facility! The doctors Nurses and Support staff really care for the patients!…read moreMy sister is there now for a serious health issue and this hospital takes care the patients to the full extent! Clean here make sure she eats administer her I V meds and oral meds. They respect privacy and no to only talk to designated family members. She is on the second floor .

From the owner: Holy Family Medical Center in Des Plaines, Illinois, is a long-term acute care hospital (LTACH)…read morethat cares for medically complex patients. It is the only LTACH in Northwest Chicagoland and the first LTACH in Illinois to be certified by The Joint Commission in Disease-Specific Care for Respiratory Failure.

My mother spent her final days at Nile's Nursing Home and Rehab, and I'm very grateful for the care…read moreshe received. The facility has a 5-star Medicare rating, and it shows. The staff were kind, respectful, and compassionate to the very end. While the building is older, it is clean, and the meals are well-balanced and always smelled wonderful. Special thanks to Mrs. Cho, the Korean director, and Linda, the social worker--they truly do angel's work. The medical staff were excellent and attentive. Thank you for treating my mother with dignity and care.

I went there for what was agreed upon was to be the 20 days covered by medicare. The staff did not…read moreget me out of the facility on time. I have since been harassed by a secretive collection agency in Wisconsin. I discovered they stole two social security accounts from my bank account that almost caused me to be evicted with a freshly broken hip and in a wheelchair. They are very secretive. The name of the company is Infinity Health Care Consulting in Milwaukee, WI--it's a collection agency! I would NEVER recommend this nursing home!! They are part of a financial scam. And the atmosphere is as depressing and confining as any other nursing home. Scammers on top of it all.

Outstanding facility and superior care. We give Brookdale Prospect Heights our highest…read morerecommendation. After a couple of hospital stays and a week at a facility in the city we took our mother for sub-acute rehab at Brookdale Prospect Heights, where she received impressively conscientious attention and care. Our family liked the facility and its staff so much that our mother is now living in one of their assisted living apartments. She likes Brookdale a great deal. The staff is warm and friendly, and she's impressed with its many activities and services for its patients. We feel both confident and secure that she's in excellent hands. Decisions like this one are far from easy. Most importantly, our mother is happy there. Again, highest recommendation.

From the owner: Discover the perfect blend of comfort and specialized care at Dimensions Living Prospect Heights…read more Located near Chicago with scenic views of the Rob Roy Golf Course, our continuum of care community offers assisted living, memory care, rehabilitation, and skilled nursing services all on-site. Transitioning to different levels of care is seamless and worry-free. Experience the peace of mind you and your loved ones deserve at Dimensions Living Prospect Heights.

My mom stayed here for a couple days for rehab but had to go back to the hospital. But it was the…read morebest 2 days she had with the staff before going back to the hospital. Everyone was so friendly and caring for those 2 days. But I had to find a more convenient place for me to get to her. Transportation wise it would take a long time to get there from where I live.

Nursing skill facility + hospice. My husband came to this…read morelocation ( 1001 N Greenwood Ave) on January 30th. He is disabled. We were promised that the stuff would check on him every 2 hours. Yesterday, February 13, he was neglected for all day. When I came today, he had many wounds on his butt area. He is not able to sleep without specific medication; many times, I reminded about it to the stuff, but they just promised to check his case. It is impossible to talk to management: they don't care about my husband, who is a veteran, and disabled. Why the management neglecting their patients?

Personalized care from dedicated clinicians. Scheduling was…read moreno problem. They were able to provide coverage at all times.

Not a good company the staff is rude and service is horrible. They the nurses and physical…read moretherapist always change schedules. They never come on time and when they do, they are drunk or under the influence they do not care about us patients.

This review is about what happened to my Grandma on the last day of her life here. You decide…read morewhether it's the facility or the system and whether you'd want an experience like this for you and your loved ones. Caveat: I live out of town. I came to see her for two days in week 3 of her visit and then for another two days in week 4. This incident happened on the last day of my visit. Caveat: Up to this point, everyone was very nice and professional. The one star reflects only my experience on the last day. My 94-year-old Grandma was transferred here to heal a broken hip. The doctor said Grandma's heart, vitals and everything looks good, the hip is healing, and they can start PT soon. By the end of week 2, Grandma was completely bedridden, barely eating, and growing weaker and weaker. When I came to visit in week 3, Grandma was a shell of a person. Her mind was still there and she could reminisce about the old country. But she was in constant pain and talked about wanting to die. She did not want to rehab, screamed through the PT sessions, talked about how she wanted to die in peace. The PoA wanted rehab. By week 4, the first day I visited for a few hours, Grandma was barely speaking and has had almost no food for many days. She could barely reminisce, all she talked about was wanting to die. Doctors said her hip was healing and her vitals looked good. The second day I came to visit on week 4, a half hour into our visit, she started to have horrible chest pains. She started screaming. I found the nurse and asked for a doctor. I was told a doctor is "on his way", and I shouldn't worry, they are about to give her pain meds (oxy). Grandma was screaming, asking to go to the hospital. I ran around, bugging and bugging staff about this supposed doctor and if he isn't running over, then I'm calling 911. They said don't worry about it, she's having an anxiety attack, they're asking PoA for permission to give her anti-anxiety meds. Grandma was screaming and screaming. I told the staff I'm calling 911. They said not to call and give time for the meds to work. I called the PoA and left a pleading voicemail, no answer. Almost an hour goes by, no reply. We can't do anything without the PoA was the answer from staff. Wait to call the hospital, they said. Eventually, the POA got in touch with the staff and told them not to take Grandma to the hospital. The doctor's coming, the staff told me. Grandma was screaming and screaming. I told the staff that I'm calling 911. They said no, they won't release her since the PoA explicitly said no. They checked her "vitals" and while the blood pressure was a little low, she's fine. A doctor was on his way. The PoA was not a medical professional and did not think it was an emergency. I asked staff for some kind of help, but I could tell the PoA told them to ignore me. They avoided eye contact and walked the other way when they saw me. Grandma screamed and screamed and screamed. I asked again if I can call 911, staff said they can't overrule the POA. Grandma was screaming and screaming. She says she wants to die, the pain was too much, she said she needed to go to the hospital. I ran out and relayed her message to the staff (Grandma barely speaks English). One said, "the patient says she wants to go?" "Yes, yes" I say. Another one leaned over and whispered. "We can't overrule the POA, we're doing everything we can" was the response. I begged the staff for more pain relief, for the doctor. "He's on his way". I pressed for more information; they finally revealed he's not in the facility. But should be arriving shortly. When? He's not texting back. Could I please call 911? I desperately made another call to the PoA. No, you can't call. They administered another dose of oxy for her "extreme pain". Grandma was screaming and screaming. Said feels like she's being dissected. I begged for help from anyone who steps into the room, they shrugged. Then someone closed the door, so they couldn't hear her as much. I helplessly cried next to her, stroked her arm, endless adjusted pillows, telling her how much I loved her, and listened to her agonizing cries for almost FOUR!!! hours. HELPLESS!!! Finally and thankfully, she passes out in a way you can tell she's not waking up. A few minutes later, the doctor (nurse practitioner) came in, apologized for being so late, and commented how Grandma was generally in good standing. He promised to do a KUB and left without touching her. I left eventually. Grandma did not have a pulse when the staff came to check on her overnight. When I called the facility the next morning and asked why staff didn't help her, they said they did everything they could. They couldn't override the PoA. So here you go, folks. If you want a facility that will follow the PoA's instructions with diligence, while ignoring the patient's pleas for help and basic human decency, you found it. P.S. Yes, I should've called 911 regardless of what the staff or the PoA told me. Call 911!!

There are several Citadel locations in the burbs, and my car's GPS has given me directions to the…read moreGlenview facility, though my relative is in the Northbrook site, off Milwaukee Ave. First impressions: there is remodeling work going on right now but the common areas look clean and well-kept. The staff is friendly, my relative is in a private room for rehab. I was contacted about six or seven times on the first day, often having to repeat the same information, clarify my relative's gender and also the first night my relative fell. They should not have been in a situation to fall -- they are there to get therapy. This is only for short term, and I believe the rehab is nicer than long term care. These are first impressions only; I will update at a later time.