I am writing to express our deep dissatisfaction with our stay at Branson Cedars Resort in Bear Cabin from September 26-29. Our experience was marred by multiple issues, and I am requesting a full refund.
Our troubles began before we even arrived, when the rental company informed us that the dishwasher was broken. With a party of six, a functioning dishwasher was critical. I was assured it would be repaired the next morning, but this never happened. Instead, we were bombarded throughout our stay with unnecessary text updates regarding the repair delay. This constant communication was disruptive and unhelpful, especially since the issue could have been addressed before our arrival. Despite the inconvenience, no alternative accommodation was offered.
Upon arriving at the cabin, we discovered it had not been cleaned properly. We found spiders in the jacuzzi tub, mildew and mold in the second bathroom, and dirty dishes in the cabinets. The cabin lacked adequate silverware for our party, the coffee maker was broken, and the outdoor area around the hot tub and grill was filthy. The entrance was similarly unclean, with spider webs and debris.
A cleaning staff member arrived after we had already checked in and was shocked by the cabin's condition. While she attempted to clean the back deck, she informed us that she didn't have enough time to do a thorough job.
Additionally, the situation with the dishwasher worsened. After multiple interruptions, I asked the rental company to wait until Sunday to fix it after we had departed. However, upon returning to the cabin on Saturday, we found the dishwasher in the middle of the kitchen floor, adding even more stress to an already frustrating stay.
This stay was far below acceptable standards, and the level of disruption and uncleanliness made it difficult to enjoy our time at the resort. I would have preferred to resolve this matter directly without leaving a negative review however I emailed Rentbranson.com numerous times with no response. I am attaching photos of the cabin's condition for your reference. read more