Sometime April 24 I went to this facility around 3;45 pm. The front desk staff was very tactless…read moresaying they cant do the test anymore coz they are closed. She must tell in a nice way to pacify me. Gas is very expensive nowadays. I have reported this matter already but I havent received any response to my complaint. I did not get the name of the lady at the front desk. I have been to other DMG facilities but all were nice except that person. I donrt want her to lose her job but she must be reprimanded for her behavior. Thank you! The one who did the xray to my husband last April 27 was very nice.

First Time at this location. Check in was great the girl at the front desk was nice. She took me to…read morethe back waiting room and maybe waited 10 minutes. And the tech was great. Waiting room was clean. The other location San Gabriel and Monterey park is crowded, messy, long wait time. Not friendly at check in time.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big, but the lot does get full very quickly since they share the lot with a lot of medical offices. Some parking spots are smaller than others, so watch out! Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, informative, and funny. Seriously, from the receptionists to the MRI techs, everyone was phenomenal. I like how the MRI techs walk you through what you'll experience before the exam starts. They also have a changing room / locker room for you to change and leave your stuff in. They have a nice mini waiting room inside with a bathroom and water dispenser once you exit the main waiting room. They accept both cash and credit cards. There is no credit card minimum, but they charge 3% if you use your credit card.

Highly recommend this place for services you cannot find anywhere else. Came in for an MRI for two…read moreareas and one was canceled by the insurance company, which was frustrating. Thankfully John was super helpful in helping me understand what happened. He was patient and kind. I hope they promote John because he really went above and beyond. The office is clean and the scan is fast. The techs are nice and helpful. While I was there I spotted a flyer for an AI mammogram scan. I was told you can bring in your scan or do it there and pay $40 to run it through AI to scan and detect cancer. I definitely will be utilizing this service. I'm at risk for breast cancer and have to be tested every 6 months and this service would be a game changer for an earlier diagnosis. Once I do the service I will update my review.

I have walked in to try to get a blood test today,but unfortunately due to being filled with…read morecustomer in the office... they did not take any walk-investments. They gave me a phone number that I was told to make a appointment for, it was automated which was not much of a help.... the only one location provided was alhambra which is not the location my doctor refer me to.....terrible,horrible service. What kind of service is that.....

Appt reserved at 10 AM on Aug 3rd. Arrived promptly but the lobby was full of people waiting…read more Automatic sign-up machines are down. Nobody at the reception desk. At 11:30 AM, a staff finally appeared from the back office, she read names from the sign-up sheet. There are other places than Labcorp. It's gotten to be ridiculous!

The staff at Arcadia MRI & Imaging Center are all nice. I needed a STAT Ultrasound. Celine was so…read moreaccomodating got me a appoinment right away. she was very professional. kind and understanding. I met Susy the ultrsound Technician. very Gentle and compassionate. Thank you so much!!!!

They're okay. After a CT here, I got a follow-up MRI at Hill because they could take me sooner,…read morethey sounded friendlier on the phone, and their MRI machine looked roomier than the one at Arcadia. And the people at Hill did indeed feel more caring when I went in for my scan, and their MRI machine was *huge*. I'm pretty claustrophobic and I had no problems. Hill's further from me but in the future I'd go there.

Got there at 6:55am before 7:00am opening. 5 people waiting already. Even with no appointment I…read moreonly waited 15 minutes total. Rachel the blood recharge was great. When I was leaving at 7:20am, all seats in the waiting area were already taken. Fyi: check in is at the 4 kiosks.

-1 star. Very bad experience. A student performed the blood draw on my child without informing us…read morebeforehand or asking for our consent. We were not told that a student would be involved. The first attempt on the left arm failed. When I asked what happened, I was told that my child's arm was not straight. They then tried the other arm, and the second attempt also failed. Only after I asked to speak with a supervisor and requested that someone else perform the blood draw was I told that the person was a student and was practicing. When I raised my concern on-site, instead of acknowledging the issue, I was told that students need to practice and that they were doing things correctly. But that does not address the main issue: Why wasn't I informed beforehand? If I had known a student would be performing the blood draw, I would have declined, especially for my child. Training students is the provider's responsibility. Patients and parents should be informed and given the opportunity to consent before a student performs an invasive procedure. What made the experience worse was that the student was not identified as a student before the attempts, and there was no apology after two unsuccessful attempts. Parents and Patients: Please ask before the blood draw whether a student or trainee will be performing the procedure.

Had a better experience here a couple weeks ago for an MRI. Place is crowded as usual. I didn't…read morewait as long as other patients since I had an appointment, and X-ray only allow for walk-ins. Place needs a better system to accommodate for walk-in's though. They apparently switched to a new system, and for some reason my mom kept receiving notifications to complete some forms. The website link they made me fill out also doesn't work either. Good try though. The lady who handled my MRI paperwork was quite nice. She didn't give me issues for forgetting my insurance card and allowed me to email it instead. MRI tech was also polite too. Was at the center for 45 mins tops to get my cabeza screened. This place still has its flaws and one of the few imaging centers in sgv that accepts medi-cal recipients. If anyone has the option to, I'd recommend to go elsewhere. Huge 180 from my visit from several years ago where front desk staff were extremely rude.

Terrible service! Rude front office staffs!…read more All staffs are not trained well and awfully ruined to their patients! They think they are the only testing labs in the community so they think they entitle to treat every patients rude and disrespected! It is my doctor's choice within their network to use them . If i have a choice i wont use unprofessional service when they are in a professional field. I asked her to let me talk to the manager , she said no. Just come back another date she that set my new appt without letting me know when i thought she checked me in for my appt. I drove an hour drive to here and i did called her and said because the freeway i came from have accident in the front so traffic will be 10 mins late when i arrived she get my ins card , id and i thought she checked in and she went yo back office and dont say anything then come up and said see me next time. She literally wasted another 10 mins and she blamed on me. She could have tell me and dont check me in and wasted my time and said dont see me! What a shame when you are in professional setting and act so low! Worst is another lady came over yelled at me too! I said what the heck? The security was good shaking his head how they treated me! No mercy and treating patients extremely horrible and terrible! Feel sorry for the owner of the business that have terrible staffs mistreating his customers

It's crazy to see how this lab is open , only one lady in the back drawing blood , no one is at the…read morefront checking in patients,as a new patient you come in and don't know what to do ? Just sit to be asked to take a number . Saw one staff outside and she stated she is taking a break and just to sit and wait.staff drawing blood stabbed my vein

The front desk staff member, Angela, was very rude and displayed a negative attitude towards…read moreeveryone who came in. She tried to kick me out of the lab while I was in the process of updating my insurance. I informed her that I would call my insurance to resolve the issue immediately, but she rushed me as if she didn't care. Please consider training your staff, as this behavior was unacceptable

I had to come in for an MRI on my hip in my back. I had some anxiety coming in, but the guy made…read moreme feel more relaxed and at ease when it came time to actually having the MRI done. I like this place better than Kaiser. Their MRI is different. It's not as enclosed as Kaiser's so you feel like you could breathe a little bit better. You know you're not trapped. They really want you to be comfortable and I appreciate that. They gave me earplugs, a mask to wear over my eyes, they had good music playing, not only that but they check in on you often. I felt well taking care of, and I appreciate their service. I think my favorite part was that it was late at night. I didn't have to deal with any traffic at all. Love that. It is located on a fast street. When approaching, you should slow down otherwise you could end up passing it.

Great experience! The MRI was reasonably priced at only $250, and I was able to get an appointment…read morevery quickly. The staff was friendly, helpful, and provided excellent customer service. Highly recommend!

I scheduled a mammogram here. The place was very clean and the staffs were all great and courteous…read more The tech, Diane, was very professional and nice. I was in and out within 20 minutes. All is great!

Walked in and immediately felt comfortable. The office is clean and comfortable. The waiting time…read morefor my appointment was very short. But most importantly...the staff was wonderful! It was my first mammogram and they made me feel comfortable, explained each step, inquired if I had any questions/concerns throughout the process and really put my at ease. It meant more than I could express. I would absolutely recommend this office!

The staff here is very kind and shows great empathy from the moment you walk in. You don't feel…read morelike a number as you do at other radiologic locations. What made my experience top notch was that I received my results within 15 minutes after my procedure. And when it comes to more sensitive situations, waiting days for results is torturous. Not here. Thankful for the warm and attentive care I received here.

This office is the best for getting all our tests done.The staff is very helpful.The technicians…read moreare always considerate about the patient. I feel very comfortable when I go get my mammogram.I highly recommend this office for all womens health care.