Do not shop or get service. C warning@@ life at risk!!…read moreFacts; Job requested: reinstall upper air intake manifold and diagnose a vacuum leak. Time: 1.25hrs Cost: $275 Fords guidance on installing is never to use any kind of epoxy or adhesive. A dry single use gasket is advised. FORD DOES not ok the use of aaerosol can as the procedure for diagnosing a vacuum leak. The only diagnosing instruments Ford company approves of is smoke machine or vacuum gouges. They did everything wrong. They use rtb with the old gasket. They used can carb cleaner they stated. I checked that. Took about 5 sec of heavy spaying directly into different vacuum points before change of idle. I short spray did not effect rpm. They replaced oe mounting bolts with easy break with 2 regular bolts and one rusty bolt. They left the rear bracket bolt broke off in the basket still. The amount of unprofessionalism is bound to get some over killed. Don't let it be you. Go to greg sweet ford. I'm not even complaining about no refund and was kicked off property through the usps mail system. Nothing in that place is guaranteed. Their reckless and ignorant.

From the owner: Victory Ford is a leading Ford dealership in the Jefferson, OH area. We have a friendly, committed…read moresales staff with many years of experience satisfying our customer's needs. See why our customers drive from all over the Jefferson area, including the cities of Citrus Heights, Elk Grove, Fair Oaks, Folsom, Modesto, Oakland, Rancho Cordova, Roseville, and Stockton to buy their new Ford, used, and certified pre-owned vehicles here and to have them serviced as well. Feel free to browse our online inventory, compare features, options, and models, explore finance options, and then make the short trip to Victory Ford, located at 1059 State Route 46 North, Jefferson, OH 44047, serving the entire Jefferson, OH area.

A little too late! Should I mention that it even had a bad transmission and costed us $1200 to…read morereplace it? Your not worth the time or effort talking to after the crap that's been pulled! Never ever will we support a dealership like this in this awful county! The south can have our business!

I have bought several cars here over the years and continue to go right back and talk to Ron…read moreButcher. He has been there for over 30 years and always goes above and beyond the expectations. The dealership is wonderful throughout and recommend to anyone that will listen

The car salesman, Ian Pertz, made buying my car very easy. He answered all my questions and was…read moreextremely helpful in managing the details.

Bought a brand new Toyota in 2024. We received the 2 year/24000 mile free service which, except…read morefor the service dept. never checking the air filter, or topping up the washer fluid was ok. We made an appointment for the final 2yr oil change about 3wks ago. Just took the car in only to be told by the service manager that the 2yrs expired and there was nothing they could do because of "Toyota Care". The car was purchased exactly 2yrs and 4days ago! I am beyond appalled at the lack of customer service. I'm used to bad dealers and service, but this is a new level of No F's given for the customer. This is also a pretty new dealership so I'm a little surprised. We will never deal with a 'Victory' dealership. Too bad for them, because I am in the market for a car. Beware.

All good, bought 4 new tires and had an oil change, brakes, new air filter, etc. all @ a pretty…read moredecent price.

Purchased a new Honda and was provided a complimentary 1yr subscription to the CarDoc app. The app…read morequit working about a week later. I contacted the website three times. They were little help and told me to contact the dealership. I contacted my salesman three times in person and was told he would fix it. We'll two months later and a couple of emails still not working and not even a follow up call from the salesman. I hope this is not an indication of things to come.

I biIrought my daughters 2021 Kona in for a PO 456 engine…read morecode. (Engine warning light.) After $860 in repair costs the smell of gas and the light came back on with the same code on the drive home. I took it back and they worked on it for an hour and a half and said it "might" be where a clamp was to close to the end of a hose. It sounded questionable but I took the car. The light hasn't come back on yet but the car smells of gas. After 3 visits , 4 hours of work and $860 the car isn't fixed. We went to the wrong dealership and it cost me $$

The staff was friendly upon arrival. Derrick was extremely helpful setting up the apps and…read moreexplaining the features of the vehicle. He was very knowledgeable about the specs of the vehicle and features. The car was extremely clean and detailed. And they even put the red bow on for dramatics! Ingrid was helpful with the paperwork and was efficient with making the transaction as smooth as possible! Highly recommend looking at Victory Hyundai if you're in the market!

Mark and John went above and beyond for me as I was having service done. We purchased our Genesis…read morefrom here and have loved all our experiences with this Amazing Team at Genesis of Mentor. We will be loyal customers after all our interactions. They are very professional and look for ways to make your experience the best it can be.

Terrible customer service experience.  I was looking for a specific Genesis model - this dealership…read morehad one available.  I scheduled an appointment several days beforehand since I live 1 1/2 hours away.  I received a call the day before from the dealership to confirm.  I asked who I should ask for when I come in and was given 3 names.  When I showed up the next day 2 of the 3 people were not there and the third person seemed unaware of my appointment.  More importantly the car had been sold and was not available to test drive.  So I drove 1 1/2 hours for nothing.  I realize things happen, however, the fact that no one seemed to know about my appointment and I wasn't made aware of the car being sold, is ridiculous.  The individual I talked with said this happens all the time.  Okay - then get organized and have a system for appointments.  I went to Northtown Genesis near Buffalo the next day and had a wonderful experience - very helpful.