A little too late! Should I mention that it even had a bad transmission and costed us $1200 to…read morereplace it? Your not worth the time or effort talking to after the crap that's been pulled! Never ever will we support a dealership like this in this awful county! The south can have our business!

I have bought several cars here over the years and continue to go right back and talk to Ron…read moreButcher. He has been there for over 30 years and always goes above and beyond the expectations. The dealership is wonderful throughout and recommend to anyone that will listen

I had a terrible experience I bought a car from them and it got delivered completely broken the…read morerear wheel bearings basically fell off, the brakes squeak every time i drive, the car constantly over heats, if I go over 70 miles per hour the whole car shakes. They said they would pay for the repairs and then I never heard from them again when I try to get them to pay for the repairs they say they will only pay half. I would never let anyone buy a car from this place.

From the owner: AM Ford, a trusted family-owned Ford dealership in Jefferson, OH, serves Ashtabula County, Warren,…read moreYoungstown, Kingsville, Madison, Cortland, Erie, and North East, OH. We make buying and servicing your vehicle easy and stress-free. Explore our wide selection of new and pre-owned vehicles, expert service, and a welcoming atmosphere. See why customers drive from all over to AM Ford!

The car salesman, Ian Pertz, made buying my car very easy. He answered all my questions and was…read moreextremely helpful in managing the details.

Bought a brand new Toyota in 2024. We received the 2 year/24000 mile free service which, except…read morefor the service dept. never checking the air filter, or topping up the washer fluid was ok. We made an appointment for the final 2yr oil change about 3wks ago. Just took the car in only to be told by the service manager that the 2yrs expired and there was nothing they could do because of "Toyota Care". The car was purchased exactly 2yrs and 4days ago! I am beyond appalled at the lack of customer service. I'm used to bad dealers and service, but this is a new level of No F's given for the customer. This is also a pretty new dealership so I'm a little surprised. We will never deal with a 'Victory' dealership. Too bad for them, because I am in the market for a car. Beware.

All good, bought 4 new tires and had an oil change, brakes, new air filter, etc. all @ a pretty…read moredecent price.

Do not trust their Certified Pre-Owned inspections. I purchased a CPO 2023 Accord Hybrid, and they…read morechecked off the interior as "passing" on the legal Honda checklist. The next morning, I realized the car had a severe odor. I took it to a professional detailing shop, and they put it in writing: the driver's seat foam and carpet were completely saturated with dried human urine. Even with the professional written diagnosis proving the biohazard, General Manager Mike Patrick and Victory Honda have refused to replace the contaminated parts to bring the car up to the CPO standards I paid for. Honda Corporate confirmed this is the dealership's liability. I am now forced to file a consumer fraud complaint with the Ohio Attorney General. Avoid this dealership at all costs.

I biIrought my daughters 2021 Kona in for a PO 456 engine…read morecode. (Engine warning light.) After $860 in repair costs the smell of gas and the light came back on with the same code on the drive home. I took it back and they worked on it for an hour and a half and said it "might" be where a clamp was to close to the end of a hose. It sounded questionable but I took the car. The light hasn't come back on yet but the car smells of gas. After 3 visits , 4 hours of work and $860 the car isn't fixed. We went to the wrong dealership and it cost me $$

The staff was friendly upon arrival. Derrick was extremely helpful setting up the apps and…read moreexplaining the features of the vehicle. He was very knowledgeable about the specs of the vehicle and features. The car was extremely clean and detailed. And they even put the red bow on for dramatics! Ingrid was helpful with the paperwork and was efficient with making the transaction as smooth as possible! Highly recommend looking at Victory Hyundai if you're in the market!

For Google Maps (Best for Visibility) ​Google reviews are…read moremost effective when they are concise but hit all the high points. This version is optimized for the Google algorithm to ensure it stays near the top. ​Rating: Title: Beware of Bait-and-Switch Tactics at Genesis of Mentor ​I had an incredibly frustrating and unethical experience here. I came in for a specific Certified Pre-Owned (CPO) vehicle advertised as an exceptional value. After the test drive, I was told it was an "online error," it wasn't CPO, and they wouldn't honor the price. ​Classic bait-and-switch. They immediately tried to upsell me on a "perfect, like-new" vehicle that was significantly more expensive. Only after pushing for the numbers did I find out this "perfect" car actually had two accidents on record. ​To make matters worse, when I asked to speak to a manager about service loaners, I was told he was "locked inside a vehicle and couldn't get out." Nearly 30 days later, the same "error" listing is still online. They are clearly using false advertising to lure people in. Avoid this dealership if you value transparency and honesty.

Terrible customer service experience.  I was looking for a specific Genesis model - this dealership…read morehad one available.  I scheduled an appointment several days beforehand since I live 1 1/2 hours away.  I received a call the day before from the dealership to confirm.  I asked who I should ask for when I come in and was given 3 names.  When I showed up the next day 2 of the 3 people were not there and the third person seemed unaware of my appointment.  More importantly the car had been sold and was not available to test drive.  So I drove 1 1/2 hours for nothing.  I realize things happen, however, the fact that no one seemed to know about my appointment and I wasn't made aware of the car being sold, is ridiculous.  The individual I talked with said this happens all the time.  Okay - then get organized and have a system for appointments.  I went to Northtown Genesis near Buffalo the next day and had a wonderful experience - very helpful.