Appointment was provided exactly when I asked for it and services were outstanding. The hairdresser…read morewas magnificent. Highly recommend him, he's also the owner. The atmosphere was very pleasant and welcoming. Definitely will be going back for my touchup.

Wanted to try a new salon closer to my house and I was pleasantly surprised! Great service, super…read morenice staff, knowledgeable and nice and clean. Would recommend;)

Time after time coming to this salon and i leave happy everytime! Ive been doing my hair here for…read moreover 12 years with maritza and now she's even doing my Daughters hair ! I bring my family and everyone leaves super pleased. Best dominican blowout in cutler bay!!! From color , to blowouts to keratin treatments this place is my go to!

It's was affordable and my hair came out so nice and it was quick. Everyone was so niceread more

Amando mis Nails super recomendado este lugar me encanto el servicio y por supuesto el trabajoread more

Muy buen servicio, mis uñas quedaron preciosas y el ambiente lindo. Súper recomendada Darianna.read more

Very nice and professional! They did mine and daughters hair and I am obsessed! Thank you ladies!!!read more

BEWARE OF HORRIFIC OWNERS!! Would be 0 stars if possible…read more When I tell you this is the WORST beauty salon experience I've ever had, I mean it. I have never left a salon sobbing until today. The extreme unprofessionalism, lack of communication, and complete lack of accountability from the owners was unbelievable. I had a 3:30 PM appointment booked through ClassPass at Grey Beauty Salon. I drove almost an hour to get there, only to arrive and find the salon dark, locked, and completely unattended. There was no sign explaining a different location. I called the number on my booking confirmation multiple times, waited on hold for "Gretel," and messaged the salon on Instagram. No response. I eventually found that Gretel had WhatsApp under the same number and contacted her there. She explained she was outside the U.S. and claimed they had texted me a few hours earlier saying the address on my confirmation was incorrect. The "text" had apparently been sent to the automated ClassPass number/message, so I never received it. Regardless, I had an event to attend and had already driven nearly an hour, so I went to the alternate location I was given: Royal Nails & Beauty. When I was two minutes away, an employee from Royal Nails & Beauty actually CALLED me to confirm my appointment and ETA. I arrived, checked in normally, and they clearly knew who I was. The stylist, Mirisleidis (I apologize if I misspelled her name), was AMAZING. She washed my hair, asked how I normally styled it, and provided the kind of professional service you would expect. I was even offered coffee. Everything was completely normal--until halfway through my blowout. A tall woman with a black bob approached me without introducing herself and asked if I was the 3:30 ClassPass appointment. I said yes. She then looked me directly in the eyes and told me, "Your appointment was CANCELLED." I was completely confused. Gretel, who I understood to be an owner/partner of the businesses, had specifically directed me to this location. Royal Nails & Beauty had just called me TWO MINUTES before I arrived to confirm my appointment. I had checked in, the staff knew I was expected, and my service had already started. Instead of trying to resolve the situation, the owner repeatedly told me my appointment was cancelled. I showed her my ClassPass confirmation and all of the messages proving what had happened. I even offered to rebook and pay the difference. I repeatedly tried to find a solution. She offered none. Instead, I was told that I was being rude and disrespectful IN FRONT OF OTHER CLIENTS AND EMPLOYEES. I was sitting there with half of my hair wet and half dry, after already driving nearly an hour and dealing with the first salon being closed and unreachable. Eventually, she told the stylist to only dry the top of my head so I "wouldn't leave with wet hair," while specifically warning me that it would not match the bottom half. Thankfully, the stylist was an absolute angel and did a great job drying my roots. I tipped her well because NONE of this was her fault. The most unbelievable part? I was later told that the appointment had apparently been cancelled while I was ALREADY AT THE SALON. The owner claimed she had informed the receptionist, yet I had checked in and received a confirmation call immediately before arriving. Again: COMMUNICATION. At the end, the owner told me this was not the place for me and that she did not want to see me there again. On that point, she was absolutely correct--I will NEVER return. It is such a shame because the stylist and staff were genuinely kind and professional. The problem was the ownership and management. Business owners need to understand that mistakes happen. What matters is how you handle them. Instead of acknowledging the obvious communication failure and trying to make things right, I was blamed, embarrassed in front of everyone, and left without a proper resolution. If you value your time, money, and basic respect as a customer, I would strongly recommend going elsewhere.

Silvana Vengochea I want to start by saying you have significantly impacted my physcial, mental &…read moreemotional wellbeing. I have spent the last 2 years growing my hair out, doing scalp oil treatments, microneedling, hair treatments, no heat, no blow drying, filtered shower water, you name it. TWO YEARS OF DEDICATION!! Then you come along & in less than 24 hours you manage to absolutely detroy everything I've worked so hard on for the past 2 years. You lied to me over & over & over again during the Premiere Beauty Show. I asked you several times about the integrity of my hair & if my hair could handle the multiple processes you were doing. You assured me my hair was still healthy & nothing was wrong. Those were all lies but I think you knew that already. I have been crying every single day since the hair show. I can't look in the mirror. I don't want to even touch my hair because it feels like a brillo pad. My hair is BREAKING OFF AT THE SCALP. So, let's go through the chain of events. You put bleach on my hair for well over an HOUR with zero cares about the wellbeing of my hair or my scalp. You then dye my roots & tone the rest of my hair. At that point my hair should of been left alone but NOO you decide to have someone else who had no idea about the correct formulas put more color on my roots. You shouted across a crowded room expecting your ASSISTANT to hear you & make the correct formula. The color started to burn my scalp due to the over processsing. Then YOU decided to slap MORE BLEACH on already compromised hair & leave that on for 15 more mins when honestly all you needed was a clear with 10vol or 20vol to lift but YOU chose bleach the most damaging, but I digress. Then you added more toner & used non stop heat on it. Once I got home & saw the damage I was absolutely horrified to the point of severe depression & not eating for several days. Over the past month, my hair, no matter how delicate I am, is breaking off at the scalp. The entire front of my hair is orange and broken off at the scalp. I had burns on my scalp, ears and back of my neck. Your negligence severly injured me not only physically but mentally as well. Not to mention my agency is LIVID after what you all did to my hair. I'm a signed model with two different agencies that I can no longer work with until my hair grows out which will take a minimum of 7 months to two years and it's hair show season! I've already lost out in $10,000 worth of bookings. You were reckless, careless & aggressive with my hair, scalp, head & neck. Don't even get me started on the fact that it's summer in Florida & I can't even go to the pool because of the chlorine and my hair. What you did has severly negativity impacted my life. Who does this to someone? Like, honestly? What were you thinking? This isn't 2010 you can't destroy someone's entire head of hair that they use to make a living with and just run off to Miami like nothing ever happened. The internet and social media exist now. You out of all people should know once you damage someone's hair to this extent it's extremely possible that my hair will never grow back the same as it was. The beautiful wavey natural texture to my hair is now gone and it's very possible that it will never come back now. I have nightmares about what happened & I don't want anyone to touch me ever again. Which means I don't even know how to think about fixing this because I don't trust a single soul to touch me ever again. My hair needs a full blown color correction because of you which I can not afford. Oh & the hack job of a hair cut is the icing on the cake. You should lose your hair license. To be honest if I have anything to do with it that's exactly what's going to happen to you. I hope it was worth it. For context the pictures where I am wearing a pink sweatshirt, that was my hair before. As you can see my hair was LONG thick and beautiful. The other photos are the current condition of my hair. The blue texts are my responses to what Silvana said to me regarding my hair and what she had done done it. Silvana's texts are in grey. Services Shampoo & conditioning, Blowouts, Haircut, Balayage Hair type My hair was long down to my mid back. Brunette and pretty much all one length and one color. My hair is now completely fried off, cut up to my shoulders and broken everywhere. The color is muddy with yellow and orange highlights. It's horrendous

I just had my first haircut with the owner of this salon. I am so pleased with the results and the…read moreservice offered. They have made a new client for life.

Excelente servicio y atención. Personal muy profesional, ambiente agradable y resultados…read moreincreíbles. Totalmente recomendado.

Hortencia is an absolute magician. A wizard. A dedicated hair stylist who truly embodies having…read morepride in your work and only producing amazing results. I've never met a stylist who is more dedicated than the women at this spa but Hortencia specifically! Everyone works together to find solutions, creative ways of problem solving in order to achieve the exact look clients dream of. I don't know if you know this but hair color, cut and all else in that realm Is a SCIENCE, made of formulas, experience and dedication to your art. Hortencia WILL NOT LET YOU WALK AWAY if she does not love and feel proud of the work she did. Needless to say if you don't feel that way she goes to every length to assure you LOVE what you came for. I've taken to google, now yelp and Facebook next to let the world know about this hidden jem of a salon. From nails, to wax .. hair color to care ! Every stylist here is kind, courteous, helpful and eager to make your goals a reality. I'm always excited to see Hortencia sense i know I'll leave feeling beautiful and confident in my hair ! And let's be honest hair is how we carry ourselves! It says and influences SO MUCH. For luxury, coffee & absolute magic COME TO THIS SALON AND ASK FOR HORTENCIA

Ladies at the Shop is under new ownership! Leydi and her…read morestaff are eager to meet you and I assure you they are friendly, courteous and looking to make your beauty time as pleasant as possible. I've been a client of Leydi's for about a year now and she always works hard to accommodate everyone to the best of her ability. Call or stop in today. ¡Ladies at the Shop tiene nuevo propietario! Leydi y su equipo están ansiosos por conocerte y les aseguro que son amables, corteses y buscan que su tiempo de belleza sea lo más agradable posible. He sido cliente de Leydi durante un año y ella siempre trabaja duro para acomodar a todos lo mejor que puede. Llame o visitela hoy.

The prices for gel mani and regular pedi here are amazing and they do a great job!! Everyone is…read morenice and I had a pleasant time. The only thing that I didn't like was that they don't place a plastic covering before you put your feet inside the pedicure tub

A few weeks ago, I purchased a Groupon for a single process color and cut. Prior to my purchase, I…read moreread that Lidia was the best and was so pleased to hear the receptionist book me with her at such short notice! She greeted me, was super warm and even shared Cuban coffee with me. While I had my consultation with her, she showed me her work. After seeing her clients hair, I had enough confidence to tell her to do whatever she wanted. My hair was almost down to my butt, damaged and had different colors in it..but most of all, random pieces of black dye. She cut out all the damage parts, seamlessly worked in layers and corrected my hair color. Since it's summer time, she suggested that an ombré or highlights would look beautiful..I'm mixed and tan easily, so I didn't want to look weird. And again, she showed me her clients and how natural she makes the color. There's nothing worse than orangey hair when you're trying to achieve a golden tone! I scheduled my next appointment with her the following week and she put in partial highlights. I love the honey color but most of all, I love that I found a hair stylist I can trust! The highlights make my eyes and skin pop so bright, I'm so happy! Beach Club is pricey but I'd rather spend the money on amazing service. I've had so many nightmares in the past. I just lucked out with a groupon deal because salons are always looking for new clients.

Douglas is the best! Love how he knows what to do. Combines your vision with your hair tupe…read more True perfection!