The front desk woman (black woman) was extremely rude right off the bat....we had just walked up…read moreand my daughter has severe social anxiety and was asking me to please step in and help her check in. Yet the woman raised her voice at us without giving us a moment to answer her and had asked us what department of the dentist we were there for. I was stunned to hear her voice be so cold uninviting and honestLy before 7:30am so angry and annoyed so early. If this is how you start your day please QUIT!! It is obvious you hate what you do and everyone else shouldn't pay the price for your lack of professional skills.

During my appointment, dental work was performed and immediately identified as unsuccessful while I…read morewas still present in the office. This was acknowledged at the time, yet the office refused to re-evaluate or correct the failed work before I left. Despite this, the procedure was later billed to my insurance as successfully completed. As someone familiar with both New York State Dental Board expectations and insurance billing requirements, billing for treatment that is known to have failed raises serious ethical and compliance concerns. Additionally, I formally requested my complete patient records in September 2025. To date, I have not received them. Under New York law, patients are legally entitled to a copy of their dental records within a reasonable timeframe. This is not optional and does not require justification. My request remains unfulfilled. This review is intended to document my direct experience and to warn others to thoroughly review their treatment outcomes, insurance explanations of benefits, and ensure they receive their medical records when requested. I hope this practice takes accountability, follows legal requirements, and improves transparency and patient care going forward.

Abruptly closed, withheld xrays and deposit for treatments and no return calls. Years of service…read moreand this is how we are treated. I have contacted the morning news and reported to bbb. Very disappointing

It seems like my son needed so much unnecessary and expensive $ work. Since leaving the practice 2…read moreyears ago, my child has not needed anything but a cleaning. I've spent thousands $$$ at the kids dentist unnecessarily. I should have trusted my gut and went somewhere else initially.

My kids go to little jaws big smiles. The staff and dentists have all been very professional and…read moregreat with kids, making them feel comfortable and helping them relax during their cleanings and examination. The waiting room is decorated nicely and so are the exam rooms.

Visited in March 2023. Pros: The hygienist that cleaned all…read more3 of my childrens' teeth was absolutely amazing. Cons: Business policies. They are "out of network" with all insurance providers and what this means is you will need to pay out of pocket at time of service. They will invoice insurance on your behalf, and you will get reimbursed by insurance. Beware that LJBS will invoice at the full cash rate not at the agreed upon contract rate. In our case the discrepancy between full cash rate vs agreed upon contract rate amounted to $250. So not only did I need to pay $650 out of pocket for 3 kids, for a normal run of the mill dental cleaning and check up, I was only reimbursed $400 from insurance. I've lived in 3 different countries, 7 cities - I've never come across a practice where you must pay out of pocket first. So if you're ok potentially being reimbursed less for a general service that is fully covered by insurance for basic needs, the hygienist is awesome.

Very personal care, friendly staff, keeps you informed on what is needed to keep your teeth in best…read moreshape

This box is too small and 5 stars is not nearly enough to describe my experience with Dr. Craybas…read moreand his amazing staff!!! I did extensive research on cosmetic dentists here in the Syracuse area before finally making the call to set up an appointment with Creative Dental Concepts. If you're anything like me, there is a lot of anxiety associated with any major dental procedure. From day one, Dr. Craybas and his staff made me feel comfortable and instead of dreading each appointment, I couldn't wait!!! My new smile is BEAUTIFUL!!!!! The Facts? *I was able to make an appointment within an extremely reasonable amount of time. *The first impression I had of this office was over the phone while setting up my initial consultation. Nicole was very friendly, welcoming and informative (a huge plus since I was so nervous about this appointment). *I had several visits for my procedure and they never kept me waiting. My appointments were always on time. *The girls in the office are super friendly and always make you feel welcome, especially Kim who worked directly with Dr. Craybas on my shiny new smile! She's a rockstar! *And Dr. Craybas... I can say with 100% confidence, if you are looking for a cosmetic dentist in the Syracuse area, look no further! From day one, he HEARD what I was saying. The artist in him had an image in mind of what my smile would become when he was done and let me tell you, he created a masterpiece! Before seeing Dr. Craybas, my teeth were dark and fragile from a lack of enamel; I have hated my smile for YEARS! And now? I can't stop smiling! My teeth are healthy and beautiful! They are so "ME" and so natural looking; exactly what I asked for :) I would absolutely recommend Dr. Craybas and Creative Dental Concepts of CNY and if I could I would give them many more stars!!!

Amazing!!! The office is decorated so nicely for kids and has so many fun things for them to do…read morewhile they wait! My son had a bluey themed room with a tv above his head so it was more fun and inviting for him! The dentist and hygienist were so kind, accommodating, and so good with my son!! I was so nervous leading up to it but they were phenomenal! Highly highly recommend! I only wish they took adult patients!!

Here's an honest review of this dental practice. We had two appointments at this office. Our first…read morevisit in 2021 went great with Dr. Young. He was friendly, kind and patient. Even the hygienist was very kind and patient with our 5 year old child. Our child did not have any cavities or dental concerns so we scheduled a return visit for the following year. Our second visit was today and we had a horrible experience. We met with a different hygienist than before and she was rude, inpatient and made our child feel extremely uncomfortable with her remarks. Our child was nervous and started crying when the hygienist came in. Instead of being calm and patient, the hygienist told our child if she did not stop crying " Mommy would have to wait in the waiting room." Then she proceeded to call another hygienist in and told me to hold my child down so they could brush her teeth. I said, ABSOLUTELY NOT! If my child is nervous, why would I restrain her? That sounds very aggressive and abusive to me. I told the hygienist that we can cancel the appointment or try again another time. She walked us to the checkout area. As we were checking out I asked to schedule an appointment with Dr. Young ( the first doctor we saw). The secretary was nice and said she would do it, but before she could put the appointment in Dr. Michael B. Quigley came out and refused to let us reschedule our appointment. His exact words were " If your child cannot handle seeing different providers maybe you should go somewhere else to a smaller, more private practice." I said " Are you refusing us services? " He said " We are not going to reschedule you." He also proceeded to tell me he owns the practice. His racist undertone was disturbing to say the least. I would never go back there again. Dr. Michael B. Quigley and the hygienist we saw today owe our family an apology. The way they treated my child and I was unacceptable.

Amazing doctor! Committed and professional- exceptional family practice…read more Dr Vignogna is an amazing physician and person.

I've been coming here with my children for nearly 3 years, and we love the practice! Not only are…read morethe office staff friendly and accommodating, but the dental assistants who do the cleanings are wonderfully patient with the very youngest patients, and those who have special needs such as my nearly adult son with severe autism. My kids actually look forward to going to see the dentist without being bribed by toys, etc. I especially enjoy scheduling our appointments to occur concurrently so we can get in and out in the minimum amount of time. The later hours maintained by this office also allow me to schedule even on school days without having to pull my children out of school early.

My first negative review as i always find something good. This place, nothing positive. Well one…read morething is good. The staff. Not the dentist or the way the office is run. First off I am self pay. Retired no dental insurance. Made that clear when I called for an appointment. I digress..have been regularly to a dentist but not exactly satisfied. We moved here during COVID and he was the only one that was taking patients. Back to review. My appointment was for a regular cleaning with no issues. They did panorama and bitewings. Normally they then do the cleaning. Not this time. Dentist comes in behind me says something I thought his name. When he got closer I asked his name. He said it "Riker" not sure. Tells me to open mouth. I did. He mumbles to the tech, I have no idea what he says as he's looking in my mouth. He gets up and leaves. The tech says "The dentist wants a deep cleaning". I say ok but how much does that cost. She left the room, came back and said "$800.00". I said "I can't afford that. Can you just do a regular cleaning?" She says. No.So I say "does they mean if I don't get the deep cleaning, he's not going to treat me?" She said "yes, that's correct " I said "seriously?" Yes. So I walked out. I now have a bill from them for $173.00. They are thieves! The office was not well taken care of nor was the outside. My first impression should have made me walk away to begin with. Don't go there!!!

Do not go here. Went in for a basic exam and was told I needed multiple fillings despite having no…read morepain. I allowed them to do the work and had to return 3 times because it was not done correctly. I discontinued service with them after they attempted multiple times to fix their mistake. 6 months later and I still have discomfort from the filling they did. I now have to wait to see if another dentist can fix the problem. Save yourself the headache.

I needed to find a local dentistry and decided to try mapleridge. Ive had the best experience here…read more I went for my routine checkup and they located a cavity. The first checkup was a bit of a struggle to fit the xray placements in my mouth. However, when i came in for my filling, Dr. Saini and her staff were so efficient. I was in and out within 15minutes, no pain, no complaints. Also the front desk has always been incredibly helpful especially when i ran into insurance problems

I can not say enough about Dr. Saini, and the entire staff at Mapleridge! Dr. Saini is by far the…read morebest dentist I have ever been to. I recently became a patient of hers, and I have been so happy with the care I receive. I need a lot of work done; fillings, filling replacements, crowns etc. She sat down with me and explained the treatment plan and made sure I was in agreement. I fully trust her professional knowledge and judgment. She is also personable and compassionate. I'm a big scaredy-cat when it comes to dental work, and she completely put my anxiety at ease. Melody the receptionist is always pleasant and works wonders with scheduling. Vicki the dental assistant is amazing! I could go on and on about this office! It feels great to finally get the care I deserve. Thank you, Dr. Saini and staff. With a smile, Jen

Since I was young I dreaded going to the dentist. Ultimately resulting in not going to a dental…read moreoffice for four years. This all changed when I walked in to Shoppingtown dental the care,professionalism, the quality is unlike Anything I have ever experienced . My mouth has never felt better. I now enjoy going to the dentist and look toward to my next appointment. I strongly encourage anyone that would like a doctor that truly cares to go here. Thank you Shoppingtown Dental Services for your amazing service and care

I have been going to Dr. Simlote's office for at least 15 years I think. My husband has also…read moreswitched. I first started at Shoppingtown Dental reluctantly because of the "mall" reference (don't let the name put you off... it's not even in Shoppingstown just near it!) but the office was close for travel and took my NYS retiree insurance... up front. I have found this office to be exceptional in terms of insurance billing and pre-approvals (thank you, Pat!) with appointments kept right on time or very close to it... none of these "we're running an hour late.." Most importantly, Dr. Simlote is .... very skilled, very gentle and kind, and very concerned with your well being as he works in your mouth (confirms all is ok as he goes). I cannot speak highly enough of this office, it's staff, and especially Dr. Simlote. . . I can recommend Shoppingtown Dental without reservation.

This is a very nice office! Every person treated me with respect and kindness. A special shout out…read moreto Jean and Karen. Dr. Cardoso was wonderful! I did not feel rushed, yet everything was done in a timely manner. Dr Cardoso listened intently and gave me a through exam. I would not hesitate to recommend Dr. Cardoso and his office.

Dr Cunningham made me feel right at ease, concerning the novacaine and teeth being pulled. Her…read morenurse crystal was great as well, explained everything thoroughly and also put me at ease. Thank you both for making it a good experience.