I was a patient recently 3 times, the hygienist lady I don't remember her name was merely a darling, sweet, adorable and professional individual. Dr. Isaac is an asset to Wilson Dental, good at heart and the art of dentistry, professional, patient and proactive dentist with filling my teeth. His assistants Sister and Ivory are extremely pleasant, precise and superb with their assistant techniques. The front desk check in representative, was very welcoming, pleasant and my appointment time was on point. Just an overall great dental institution. read more

The front desk woman (black woman) was extremely rude right off the bat....we had just walked up and my daughter has severe social anxiety and was asking me to please step in and help her check in. Yet the woman raised her voice at us without giving us a moment to answer her and had asked us what department of the dentist we were there for. I was stunned to hear her voice be so cold uninviting and honestLy before 7:30am so angry and annoyed so early. If this is how you start your day please QUIT!! It is obvious you hate what you do and everyone else shouldn't pay the price for your lack of professional skills. read more

During my appointment, dental work was performed and immediately identified as unsuccessful while I was still present in the office. This was acknowledged at the time, yet the office refused to re-evaluate or correct the failed work before I left. Despite this, the procedure was later billed to my insurance as successfully completed. As someone familiar with both New York State Dental Board expectations and insurance billing requirements, billing for treatment that is known to have failed raises serious ethical and compliance concerns. Additionally, I formally requested my complete patient records in September 2025. To date, I have not received them. Under New York law, patients are legally entitled to a copy of their dental records within a reasonable timeframe. This is not optional and does not require justification. My request remains unfulfilled. This review is intended to document my direct experience and to warn others to thoroughly review their treatment outcomes, insurance explanations of benefits, and ensure they receive their medical records when requested. I hope this practice takes accountability, follows legal requirements, and improves transparency and patient care going forward. read more

We would give ZERO STARS!! this place is the worst place ever. Communication is terrible. Hubby had to have 3 teeth pulled (one being a front tooth) and a partial put in. The "hygienist" didn't know this even though it was in his file. He had a previous appointment where they did impression for the partial. She kept saying that he would need another appointment with another dentist there to have that part done, because the dentist for this appointment was only there to do the extractions. She was VERY rude and condescending. Only after reading his information did she see that he would be getting his front tooth partial during this appointment. "Oh yeah you are getting your tooth today." We really feel that just because someone doesn't have good enough insurance or is on Medicaid, that they should be treated like they or their dental issue don't matter. We will NEVER, EVER go back to Wilson Dental and we hope that people will read our review among all the other horrible reviews and STAY AWAY from this awful practice!!! read more

The worst. I made an appointment for a deep cleaning and a check for infection as I have a problem with this. They did x-rays. Never told me what the x-ray showed. Dentist came in to look in my mouth, quickly flashed a flashlight past my face and that was about it. He told me I did not need a cleaning and I had no infection. He didn't even look. I had a lot of plaque and found out that I do have an infection. waited for the cleaning but it never happened because doctor said they don't have a hygienist and he didn't want to do it. Why bring me in for a teeth cleaning if you're not going to do it? They told me to never come back, don't worry. As I walked out, I saw spilled powders all over countertops and floors - it was filthy read more

haven't even made it to an appointment yet. schedule an appointment, they have you 6 months out and then call the day before to reschedule. That appointment is another 3 months away. it's bullshit that you got to pay them if you don't make an appointment but they can hit you last minute. I'm not waiting a year for a one star dentist‍ read more

I have to say wilson dentist is the best dentist office I ever been to they're carrying their compassionate they do beautiful work they're not on you for hours they're quick but they do beautiful work and I would highly recommend this place I don't know about the other comments but what I see is a Caring Place that takes care of the issue that you go in with with compassion read more

Unbelievable. I am due for a cleaning, so call repeatedly and can get nobody on the phone. I have dental pain and again, cannot get anyone on the phone, I go to another dentist, use up the remainder of my HSA funds, and get the cavity filled. I have dental pain again three months later. I call Wilson because I have DentaQuest, but no more $. The woman does nothing but argue with me about 1. the fact I am a patient; 2. the fact that I have essential plan/denta quest 3. the fact that I need to see someone soon due to the pain. Also, she seems to not understand much of what I say. I tell her I will come in and make an appointment at the site. She begins to tell me that is not an option. At that point I finally hung up. The last time I brought my child there, he only had half an appointment- i cannot recall if they didn't have a dentist or they didn't have a hygenist. I would have to make another appointment at some date in the future in hopes that they get adequate staffing. For Pete's sake! Why bother? Just close already, people. read more

receptionist was nice, nurses are nice, people are nice! problem is after i had surgery done, while later on i went for a follow and waited 3 hours just to leave and come back next day and waited 2 hours and still didnt get seen for my follow up. and there were others in the same situation read more

This place has rude staff, long wait times, low quality, bad service, and more. I was supposed to get my braces off for a filling but they did not take them off. To add to that one of my brackets wasn't even fully connected to my teeth. If I could I would give this place negative stars. read more

If I could give zero stars, I would. Wilson Dental has been the absolute worst "healthcare" experience of my life, and I genuinely question how this place is even allowed to operate. I've had braces on for YEARS (since 2022!), and was supposed to have them off already, but Wilson Dental discharged me over a missed appointment which was THEIR fault, since they had the WRONG contact info for my legal guardian (I was a minor). Now, they refuse to remove my braces or give me a retainer, even though I have multiple dental issues (wisdom teeth coming in, fillings needed) that are only getting worse BECAUSE of their refusal to finish my treatment. Don't even bother calling, nobody ever answers, appointments are randomly canceled, and reception acts like you're the problem. Every time I've tried to get help or explain THEIR mistakes, I get blamed and brushed off. Even other dentists have told me Wilson HAS to finish my treatment, but they flat-out refuse to do their job. Looking at these other reviews, it's clear I'm not the only one. This place is a joke. They ignore patients, lose paperwork, mess up insurance, and treat you like garbage if you try to advocate for yourself. If you care at all about your health, run far away from Wilson Dental. If I don't get a response THIS WEEK, I will be contacting legal aid, the health department, and anyone else who will listen. Do your job and take responsibility for the patients you abandoned. read more

Never made it past Reception and left! Made 3 appointments due to us all needing cleanings. Daughter needed help as she just had a baby and we were told the clinic didn't want to schedule all 3 because if one cancelled they would lose 3 slots. Received a call to confirm the day prior to appointment and was told my husband was not covered by insurance. Called Insurance to confirm coverage and then left a message at dental clinic. We drove 2 hours and met my daughter in Ithaca. I was the first appointment and was told to fill out paperwork after giving my husbands insurance card as he was next appointment. I was told by reception that he was uncharted and did not have an appointment today. Manager came out to discuss that she had been in the phone for an hour with Spectrum. (IDK) I told them my husband could have my appointment. Waited a half hour and wasn't updated with anything other than they had his birthday working. We decided this dental office did not have their crap together so we left. read more

Horrible place, unorganized, never follows up with appointments or pick up calls, staff are not helpful at all.

I purchased some dentures for Wilson Dental. They broke they repaired. It broke again. They repaired it again. This time they broke. The doctor told me to come back the next day. The next day they called me in the morning and told me I had seven extra days to get my dentures back because the doctor called in and won't be back, they said I need him to give me a fit on the teeth all I wanted him to do is repair it. It was a straight cut unbelievable now my birthday July 29 is ruined. I have an. Whole event that has to be canceled I'll be 60 years old not happy. I have a doctors note for yesterday and I will have to call in today please if you can help me please contact me I can come down to the office. I'll wait. Let me know. Thank you. read more

my autistic dtg had appt in may for a root canal. i walked in for appt and they canceled appointment because there was no confirmation. I rescheduled for July, heard nothing from Wilson so i called at 800am to confirm myself. appt cancelled again! no call, no message nothing. you attempt to talk to " person" and they "overtalk" and then they wonder why people scream and become angry. and oh the punish you by putting you on hold for 5 mins thinking you will calm down but of course it makes you more angry!!worst medical institution ive ever dealt with!! ive been a nurse for 30 yr!! terrible terrible place!! read more

They closed before they even called me in we got here at 4:30 and they didn't even call me in

got to appointment early. got xray and then just sat there for 2 hours. finally just walked out.

Got referred here- reviews immediately turned me off from this place. Then when I tried to reach anyone- no one called me back. Was having an emergency dental issue and even my call to the emergency voicemail went un answered. From the looks of other reviews this place a crap. read more

Elizabeth idk if she's the secretary but she's rude , very not ppl person she's in her feelings too much. This office inconvenience me 4 times , I had to change work schedule 4 times because doc called in. She got upset because I express how sad this is yet once again. read more

BEWARE OF THIS COMPANY!!! ZERO% STARS!! 100% unprofessional people. I called and my at was canceled as I was told that no one confirmed my appt. i was in major pain and they started work on my teeth already and had to wait 3 weeks to get to see the doctor. I drive 30 miles to get an appt as their phone center was going to make me wait another week or so AFTER they canceled my appt. Supposedly they were to confirm my appt but no one ever called me to confirm. I walked in A LOT of pain and the receptionist stated, " I cannot make an appt for you!". Well, I said, you better do something as the company that you hired to do your phone service just canceled. It took about 5 minutes of arguing with the old lady until another person came and gave me an appt. So I came to Wilson Dental out of desperation for the service needed. I need 3 fillings and a root canal. They would not schedule it in 1 appt like the Dental hygienist said they could but wanted me to divide my root canal into 3 separate visits. I was in so much pain I agreed. Towards early December my company changed my insurance and i begged the people there to get to finish before the end of the year and they said no. I paid for ALL MY SERVICES IN ADVANCED, WELL IN ADVANCE AS THEY MADE ME, I was paid in full. January came and then when I reiterated that I had new insurance. I also told the receptionist that I had new insurance back in Dec 2022 and they did not seem to care at all. So it turns out that after I paid Wilson dental what they asked for, for the whole 3 part procedures and now I will owe them another $500. They did not take my new insurance, and now they bill me another $900.00. My new insurance said that I could claim it myself and they would pay 50% of that. Not really happy, as a decent dentist would have made room for me. Also, the billing person called me and made a statement, GREAT, now we are not getting paid!" NEVER USE WILSON DENTAL read more

Dangerous place! Husband had surgery and they NEVER CALLED IN HIS PAIN MEDS and then they closed for the day. This is after he waited 4 hours past his surgery time. Shut this horrible, cruel and sadistic place down!!!! read more

I made the mistake of having Wilson Dental do my dentures. After months of healing and adjusting to my new dentures I slur horribly, I have a hard time eating and I look ridiculous. I will be taking them to court! read more

The care is fine. Quality sucked. Office experience sucked ass. Sitting an hour after my set appointment. They don't know what they are doing or the selfish, inconsiderate, Orthodontist just don't care. Make sure you don't make plans on the day of your appointment. Your gonna be there all day. Wilson Dental is overall bad service. read more

This place sucks they told me when i canceled my appointment that if i canceled again i'd be banned from the practice...

This place is where you go to get a job if you can't make it as a real dentist in a professional practice. STAY AWAY. The office manager, Alex, refused to allow me to go back to the treatment room with my disabled, minor child after previous visits with me accompanying her. Alex wouldn't even give me his last name and he's the office manager!! I suspect there could be some insurance fraud going in here- shades of the previous practice located here. (Small Smiles). Stay away from this trashy place! read more

This is the worst place I've ever been to. First they knew my child was in foster care. They went ahead and had no problems with me bringing her in and signing papers. 2nd time it was a problem. Like who is breaking the laws? No one but them. I had permission from the courts and Cps to bring my daughter. Took her to an appointment and claimed I had to have proof she was living at home with me. She never said that. I would have brought it with me. I'm didn't want to argue and said, maybe I forgot. My daughter's bracket is loose and they won't fix it til her next appointment which is quite a while. This is the worst place ever. They don't even pay attention to what they are doing. Barely paid attention putting on the bottom braces. My daughter said she didn't seem focused on what she was doing. Find some where else. I'll be definitely going higher to complain about this place. I will find anything I can in an honest manner to use legally against them since they don't want to do their job or do it right. read more

So I made an appointment with this dentist before reading reviews, big mistake. They tell you if your child is sick to call and reschedule, however when you call they won't reschedule you for 48 hours and they penalize you because it's not a 24 hour notice. Oh and if it happens twice they release you. They're children they can get sick randomly. Which is exactly what happened with my child. Especially with the covid surge anything can happen. So safe to say I will not be rescheduling. read more

I saw the reviews and was very hesitant to go here. I am grateful for the opportunity to have my teeth fixed so perfectly and I am going back again next week! The dentist was great and the assistant was too. Reception is a bit rough but if you had to deal with some of the stuff they do, you might not be smiling either. Great service, poor location. read more

If you have no other options, be sure to stand up for yourself. Some of the technicians are wonderful, but the actual doctors will literally gaslight you. I had a root canal 6 months ago and it never stopped hurting. They don't believe me that it's the same tooth hurting despite the obvious proof. They don't do things the right way either. My crown was put on and then filed down from the top, all the way down to the metal screw (which is now visible in my tooth). They don't check your bite when they fix your tooth so check it yourself and tell them to fix it. They also make appointments without your consent and threaten to drop you if you try to cancel. Tracy on the phone was very rude and unprofessional about this. Reluctantly cancelled the appointment and hung up on me. Avoid this dentist if you can. read more

They the worst dental ever they all ways cancel your appointment also never do the job right have pain since I seen them

This establishment shamed a mother for breastfeeding her fussy, hungry infant child. Disgraceful. 1994 NY ALS 98; 1994 NY LAWS 98; 1994 NYSN 3999 79-e Right to Breast Feed. Not with standing any other provision of law, a mother may breastfeed her baby in any location, public or private, where the mother is otherwise authorized to be, irrespective of whether or not the nipple of the mother's breast is covered during or incidental to the breast feeding. read more

Ignorant and unprofessional . Please get your teeth worked on somewhere else that's more into the 21st century. Women have rights and our babies are hungry. A mother should never be reduced to tears because of someone shaming her. read more

So far, I'm not impressed. I have a 17-year-old that needs braces. She was referred to these people by North Country Family Health in Watertown. I received a letter about 3 weeks ago that they'd received the referral so I immediately tried to set up an appointment as time is of the essence for United Health Care to pay for braces. I have heard that they refuse to after a child reaches 18. I still have yet to hear back from Wilson Dental and I have been calling them every day. read more

HORRIBLE HORRIBLE HORRIBLE SERVICE. I SCHEDULED my wisdom tooth extraction for Monday at 12pm. I sat in the waiting room for nearly two hours before being called back, after arriving 20 minutes early. This was not only me but many of the other patients in the waiting room as well. They were understaffed and overbooked. Not only this, but the ladies at the front desk were absolutely rude, disrespectful, and lied to their patients every time someone would ask how much longer until they could be seen. They told me on two different occasions that there was "one person ahead of me" and i still sat there for another hour after. Three patients canceled their appointments, one of them being an "emergency appointment" and one for an antibiotic. All three had waited for two hours at least. There is literally a sign on their front desk window that says something around the lines of "don't curse at our employees, if you think you could do a better job, you should apply for a job here." This truly should have been my first indication that I was in for something. This part is probably just me being picky, but there is a speaker in the ceiling that makes this god awful noise, CONSTANTLY. This was literally infuriating as I waited in pain for hours to get my teeth taken out. Once I was finally in the room waiting for my extraction, I waited another 15 minutes before the doctor came in to see me. I have never been one to leave a review like this anywhere, as I understand that things happen, especially in the conditions of the world today. However, this is not the fault of the patients who are in need. If Wilson Dental is in such need of employees, then stop booking half of Syracuse in one day. I can't imagine that the staff wants the patients coming in for something like a wisdom tooth extraction, feeling angry and irritable because they've spent hours waiting. I was already extremely nervous for the surgery, as all four of my wisdom teeth were extremely impacted, and I had been dealing with pain from them for months leading up to surgery. The only reason I chose Wilson Dental was the fact that they're the only place in the nearby area accepting my insurance, that wasn't booked out until mid-April. I would never ever ever recommend someone go to Wilson Dental, unless I really hated that person. Then I would tell them that Wilson Dental is a reputable place to receive dental work. I really wish I could give this place no stars. Please act like you don't see the one-star above this review. It's not really there. 0 stars. I don't like being so negative, so I would like to end the review on a positive note. The doctor and assistants for my surgery were actually very nice, and made me feel comfortable once I was in the chair and ready to be put under. I do not remember their names but they were friendly and by the time I was ready to go, I was not as angry or irritated as I was when walking in. read more

I set an appointment online for someone to call me to set up an actual appointment on November 27th, it is now December 13th and not once has someone contacted me to book an appointment. Awful service do not go here. read more

Staff is unprofessional, poor communication. Tried to sedate my 7yo unnecessarily& after I informed staff my child had drank fluid. Did not inform of protocols with procedure. Only thing I would go back for to give them the finger! Oh& the Dr. has a poor disposition as well& doesn't return calls/emails. read more

this place beyond weird af! i had a 3 o clock appointment , an emergency dental APPOINTMENT at that. it's currently 5:30pm and i haven't been seen yet , & they're closing at 6pm . i've watched majority of the doctors clock out for the day and there's people still waiting to be seen . unprofessional af , if i could rate y'all a 0 i definitely will . read more

If u have no other options then this is the place to be. My son has been here for a dental surgery where he has to not eat or drink six hours prior and waiting more than an hour to even get in. Everyone in the waiting room had similar issues and this the staff can't even tell u how long u may be waiting to get in. Why even get here on time or schedule an appointment time. Very discouraged. Do yourself a favor find a better dentist read more

Do not go here. Worst dentist office I have ever been to if I could give negative stars I would. This place sucks. And they're rude too.

I worked the day before got out at 3am woke up in a rush went and got into there after they rescedialed my appointment for a later date and waiting 2 weeks having multiple broken teeth an absence that bursted and so much pain I can barly manage a job then drive 2 hours to get there to hear they will not take me because I was only a few miniutes late and reschedualed even further they take no care at all to help others and turn people away instead of trying to help canceling my whole referal from them they are the worst dentist place I went to and in a bad area of town. read more