I was really excited about this place when I found it on Groupon, and I feel sad to report that I was not impressed... It has decent amenities and it looked nice, but that is about the only positive aspects that I noticed.
I went there on Monday, and from the jump, I noticed that the people who checked us in were not very friendly or helpful. They checked us in and showed us to the locker room... but that was about it. They didn't talk about the history or benefits of the spa, things that we could do to enhance our spa days, etc, which are small potatoes, but also didn't go over basic things like where the pool was, how to access it, where to go for my massage, where to go to order food or drinks... We had to keep going back to the front desk to ask them for things and in my experience with other spas, these things are usually gone over in the initial walk though.
I barely ever saw staff keeping the bathrooms clean, so they weren't. Empty toilet paper in one of the bathrooms, overflowing laundry hampers, full trash cans and both showers that they had were dirty / had other peoples old towels and robes in them. There are also no toiletries offered like skin care/ hair care / body care etc.
The lady that massaged me was polite, but didn't ask me what areas she should focus on or what kind of massage I wanted. She didn't offer any upgrades (which I probably would have done) and didn't ask me how I liked the pressure once. I like a firm/ deep tissue massage and I got a Swedish. I was super disappointed.
And then the worst of it was the service at the pool. It was over 100 degrees. People should not have to go on a scavenger hunt for waters. When I couldn't find accessible water anywhere, I waited for the pool staff to come by. I was at the pool for over 30 minutes before someone came over. There were no menus anywhere so when they would ask what I wanted, I had to ask for waters and a menu so I had to wait for them to come back with waters and a menu - most places would just bring these off of the jump. The wait time to get drinks and food wasn't bad, and they were both great when it came, but they only came around to check on everybody like once an hour. Most of the time they were talking and laughing with each other (the workers) under the canopy and not being attentive to the guests. After we went to get our spa services done, we came back and basically had the same exact experience. No waters, no menus, no check ins for almost 40 minutes. The girl that was working finally came around and asked if I wanted anything and I said yes but I need a menu again and then she said she would go get one and bring it to me. Never came back. I totally understand that it's hot for them too and don't expect them to be out there all of the time, but it just seemed like they were being inattentive and forgot that they were at a "luxury" resort spa.
I hate to leave reviews like this, but the service was seriously lacking all around and I hope that my review can help them improve. read more