If there was a zero star option I would use it. Not only did it take four weeks for a basic tune up on my sewing machine but it was returned to me without my carry case, missing parts and also parts were replaced that didn't need to be replaced that didn't fit properly and made my sewing machine unusable. So not only did I pay them to break my machine, I now have to invest $100 dollars to replace the missing parts and carry case! They are completely unprofessional, customer service is terrible, limited hours to reach them and super slow turn around. I was also told that my machine was being fixed at the house where the repair person was dog sitting. Assuming this is how my parts were lost since it was being carried around instead of being fixed at the shop. I use my machine to make my living and not only am I losing money by having to buy new parts, but I have also not been able to work for the month they had my machine as well as now having to wait for parts to arrive before I can make it usable again. read more